I started seeing Dr. Marquard because I found him on the Ehlers-Danlos foundation website. I've…read morebeen seeing the office for about seven months now, and I am extremely pleased with the care that I've received from all of the providers. Because I am a frequent user of the practice's patient portal, I do not mind the $50 administrative fee because I feel it is necessary to balance out the extra work that they have because of the patient portal. For patients with EDS, this office is a godsend as so few doctors acknowledge the disorder, more or much less treat the disorder. I appreciate the added bonus of having in-house counseling and the in-house lab. Every time I go in, I am greeted warmly and well taken care by the administrative staff and medical professionals.

In my opinion, based on my experiences described below, Thunderbird Family Medicine and their…read moreassociated practitioners are UNETHICAL and MONEY GRABBERS. They will hold your refills and lab orders "hostage" to make you come into the clinic so they can charge you another co-pay and bill your insurance for another office visit. Background. I went to the same doctor for almost 20 years. Unfortunately, he had a stroke and could no longer practice medicine. We had a great relationship. Every year, I would faithfully pick up my lab orders, get my labs drawn, then schedule my yearly appointment to discuss the results and make any necessary changes. If something unusual came up mid-year, I would make an appointment to see him. If I needed a specialist, he would recommend a good one. Perhaps I was spoiled with this kind of patient-doctor relationship. When searching for a new primary care doctor, I asked my friends who lived nearby for a referral. Dr. Scott Marquard with Thunderbird Family Medicine received a lukewarm recommendation and had decent reviews, so I decided to give him a try. It turned out to be a BIG mistake.  Red Flag #1. The clinic charges a yearly fee just for the privilege of going to them.  Red Flag #2. On my initial appointment with Dr. Marquard, I brought in my 20 year history printed out for him along with recent lab work. My vitals were taken by the technician and I waited for the doctor. He came in, shook my hand, then we had a ~15 minute discussion, then he shook my hand and left. No look at the eyes, ears, throat. No listen to the lungs or heart. No nerve reflex test. No palpations. Nothing. Only conversation in which we discussed my current prescriptions and an upcoming international trip, among other things. I was told to call in for future prescriptions refills. Red Flag #3. When I called to get my prescriptions renewed, I was told by the front desk that I needed to make an appointment. This was contrary to what we had discussed on my first visit. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. My resolution was to call 98 point 6 (my telephone insurance service) and pay $5 to get my prescriptions renewed (they asked to see my lab work which was current). Red Flag #4. When it was time to get my annual bloodwork done, I called to get a test added to the lab order (I found out about a test that could tell if you had a genetic disposition for blood clots - my dad died of a DVT). I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. My resolution was to skip that test and go ahead and get my blood drawn. Red Flag #5. As my international trip to India and Nepal was getting close, I called to get prescriptions for an anti-nausea and antibiotic "just in case" as we had discussed during the initial meeting. Guess what? I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment to discuss CDC guidelines. My resolution was to wait until my annual and visit an expensive travel clinic that would be much more knowledgeable about international travel.  Red Flag # 6. After my annual and after my international trip, I called in to get a prescription refilled. Guess what???  I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. I called again when I was almost out of medication, I told the front desk that the situation was "b*llsh#t", and that I had been in 8 weeks prior and my lab work was only 9 weeks old. She refused to connect me to a doctor, so I tried to use their portal to make the request to the doctor directly. Dr. Marquard told me via the portal that I verbally assaulted the staff and was terminated from the clinic. This was not a huge disappointment as I had already researched, found, and made a future appointment with another primary care doctor.  Note #1. All this occurred in a period of less than 8 months. Note 2. I saw another provider (NP - nurse practitioner) other than Dr. Marquard for my annual. I can't find the name as my access to the portal has apparently been terminated. I remember that a PA signed off on the visit (also a red flag???). So, patient BEWARE!!! I highly recommend finding another clinic if you value your time and money. If you choose to go to this clinic and see these practitioners, make sure to get prescriptions filled and lab work orders in hand before you leave their office.

Switching our family care to Karibu has made us realize just how much we had been missing--and how…read morethankful we are to have found Anthony and Amy. We see Anthony or Amy every time, so they truly know us, and our entire family's history. They are top notch doctors who take time to listen and are very thorough. We used to wait days for an appointment, never see the same doctor, repeat our history and feel rushed. Usually just deferring to Urgent Care. The environment they've created is warm, welcoming, and personal. Our kids actually enjoy going to the doctor, feel comfortable, and know they are seen, heard, and cared for. Sometimes you don't realize how special something is until you experience the difference. We are incredibly thankful we made the switch and found providers we can truly count on and trust.

I have been going to Dr. Amy for more than a year and my health is better than its ever been. She…read moreis so caring and thoughtful and I love that she runs a tight ship. I noticed many complaints of timeliness giving this practice a lower score but realize that when her patients are on time, she can give them her full attention for the full alotted time. This also allows her to stay on time for her next patient which is so respectful. I love that she stays on schedule and if you know you tend to run late, put an earlier time on your calendar so you are respectful of everyones time. It is standard practice to charge late fees, no show fees, cancellation fees etc. How else can you run an efficient clinic? I think this place is fantastic and I was appalled to see so many complaints...yet after reading them, they were all from people who can't show up on time or pay a bill...that is not a Karibu problem. In my opinion, this clinic is top notch!

Dr Steinhoff is amazing. I saw her as a teenager and into adulthood. Unfortunately, the office…read morestaff has always been rude and terrible. They made me cry over insurance issues a few years ago. It was humiliating and they did not have a drop of kindness in their voices. I was still a teenager then. I've moved around and found myself back in the area and tried to schedule an appointment. The front office staff is still as rude as ever so unfortunately nothing has changed since I was younger. They are difficult and passive aggressive. Great doctors, bad office staff. I will not be returning as patient.

I have been going here for many years. I followed a doctor over to this site and it is so much…read morebetter now rather than a Banner facility. Our doctor, Dr. Rajan is a life saver and very professional and kind. She takes the time to listen to our needs and issues and acts quickly with follow up care. I highly recommend the staff and professionals at Sonoran Medical Centers.

I am a recently established patient for primary care and could not be happier with my decision with…read morethis office. Dr. Bhatt is a pleasure to work with. He was very patient with my 3 year old child that accompanied me to my visit as well. I felt heard and was given clear follow up instructions. I also received quick communication in the portal related to the new patient lab work I had done as well. Office staff were pleasant too.

Mayo Clinic is an amazing organization however, their service went down hill over the past 10…read moreyears. They are non-profit organization but, they seem to only interested in your cash. When my prescription order is up not one cares and responds. Horrible billing errors that seems no one in the organization taking responsibility. They used to respond and try to resolve now you get an email saying "Your billing department and doctor know the best.". After a suggested preventative procedures, no one contacts you back. It's just a money machine without the service.

Every time I've needed to see Dr. Phillips, it has been a great experience. I've never had to wait…read morelonger than 5 minutes; I'm always greeted by a smiling face by Dr. Phillips medical assistant Teresa (don't know her last name, but I'd like to). Dr. Phillips is mindful and caring to me. He always has answers to my questions. He is very respectful and knows his job very well. I highly recommend him if you are looking for a primary physician.

Been my Family doctor for 30 years. By far the absolute best doctor around. There is no one I would…read morerather have. He cares about each of his patients, genuinely. He is kind and extremely professional. He has been the doctor for all 3 of my daughters as well.. from birth to now 22 yrs old. Hands down.. no one better. I trust him with my life.

A large group of doctors work out of this office, and every one of them is professional and caring…read more I have been seeing my primary care physician there for years. All the staff are cheerful and friendly.

Excellent group of primary care doctors and staff! Dr. Palnati is my PC and he is always very…read moreresponsive to me, knowledgeable and kind! MA Maria is great.

The Office Staff Are Helpful And Pleasant. Anyone With Pain…read moreIssues That Linger Or Short Term Should Visit Nova Spine . They Specialize In Pain Management. They Care And Treat You With Respect. If You Need Help, Like I Did. Go Make A Appointment And Stop Suffering With Pain!

Dr. Baker and staff are caring. From the front desk to the visits and procedures done in this…read morefacility. All work together like a fine oiled machine!

Looking for new Dr... selected Dr Horrocks based on Yelp reviews and information...he is part of a…read more"membership practice " wanting more than $100 a month just to be part of the practice! (Insert standard Ukrainian response here). Having been in a "membership practice for two years no, I can say you don't get anything more and that's at $199 a year. It's just a way to soak patients for more money.

I used to be a HUGE fan of this office and the Dr. Unfortunately, they went with MDVIP and no…read morelonger accept just good ole regular insurance. Such a shame, I have yet to find another provider who is as great as Dr. Horrocks.