Went to Physical. They wrote tests which are not covered in the Physical without my knowledge. I…read moredint complain about weakness or any sysmptom that needs vitamin B test. QUEST is their vendor who does these tests. For Vitamin D test, they charged 250 dollars through Prime care. If you go direct to Quest its around 60 dollars. You can shop around and can get for less. I feel like this is day light robbery. I feel only Dr Shively is good here. Rest are not worth going to. For Urine and blood test , I think its better take the prescription and shop around. Called Dr and left multiple messages. No Reply. Contacted Billing 10 times. No reply Horrible service.

I have been telling all my friends in town that this is the place to go if you want a super…read morequalified doctor who actually cares, spends time and has real expertise. After a lot of years as a patient with multiple issues, I have come to absolutely love DO's from MSU, even though am a U of M grad with U of M doctors in my family. DO's for general medical and family care are BETTER! They are trained extremely well, think things out and trained to look at your body as a whole being and aren't just saying, "yeah, ok, let's write you a script, and never find the root cause. Primecare of Novi knows how to care for people and children. I also like the fact that there are a few women in this practice. Every one of these doctors is super nice as well.

I have received my primary health care here for 20 years. I am always able to be promptly seen when…read moreI have a medical problem and receive treatment.

Terrible practice. Doctors have terrible bed side manner and are not interested in patients…read moreopinions or feelings. Wife's mother died of breast cancer and my wife has enlarged fibroids. She's been told by previous doctors that she needs to have them check regularly. Has asked doctor about it 4 times and doctor blows her off each time. Changing doctor immediately. Do not risk your health here. There are far better doctors to be found.

Honest caring person that listens to your concerns. Very few doctors like her these daysread more

Love Dr. Sue! My son suffered from frequent episodes of vomiting and abdominal pain and his…read morepediatrician diagnosed it as abdominal migraines. I was told to give him ibuprofen at the first sign of an episode, but they didn't know the cause so he continued having episodes monthly. At the urging of a friend I made an appt with Dr. Sue and through testing and health history she identified the triggers and put together a plan of action. After years of ups and downs I can happily say my son has been episode free for over a year. Dr. Sue spends every minute of your appointment with you and listens to your concerns. Every time we have an appointment we are seen right away too, no wait time!

Office is clean. The office staff is friendly and I love my doctor. She takes time and never makes…read moreme eel rushed. She is very thorough and I am super pleased with her care. She works well with my specialists.

If you want basic competent medical services don't go here. The employee gossip,…read moreunprofessionalism, and social networking does help pass the time because you will wait and wait. Whatever you do, do not ask how much longer. It's a sin. Ignore the mission statement and core values posted everywhere. They obviously don't apply to staff regarding patient care. I actually was told by an employee that she doesn't get paid enough to care.

I really just wanted to reiterate my review about Dr Peter Bullach, Dr Robert Brateman & Dr Olga…read moreMondrosova.....My first review hasn't changed ,except for an even better review of everyone & everything in this practice! I have gone to this practice since Dr Brateman was at Providence Hospital bldg. in Southfield, MI back in 1986! * he came to see my newborn baby girl at 11:30 pm after a baseball game and all!! I thought that was pretty unique for a Dr who isnt even the one "on call" to come in and see his newest little patient! Anyway....what I really want to say in only the kindest and nicest way possible to the other reviewer, "Vaquel R."; is that honestly, you had to have caught the office staff on a particularly bad, running late, crazy busy kind of day! I promise you...they are truly "one of a kind" in the way of treating us as patients, but as people first. If Ive ever had to wait, I know that when my turn comes, I will be treated with the same time and respect given to the persons during my waiting time! If they asked you to call back and if you would've said "No, I cannot, this is very important," they would've stopped and helped you! My appointments are always at 4:30 pm, because of a nerve disease and pain, Im unable to drive myself to their office. I must wait for my husband to drive me there after work. They always let me come at that time and when my husbnd and I leave, usually after 5:30-ish PM, there's always t least one or two of the office staff still there calling in prescriptions and doing the "other" stuff required of an appointment personnel and office staff! I too, worked in a setting like this. I worked many years at the U of Michigan hospitals Appt. center. When we turned the phones off, there were usually a couple people still in the cue system waiting to speak to us and make an appt. Also...i had to call scripts, Dr.s offices and do whatever notes, the Drs had left for me to do before I went home. We even couldn't do appointments at 4:55 pm because it takes time to get all of the proper information, and if it were an emergency, we knew the persons would be heading to urgent care or E.R., knowing that we closed in just a few minutes and we couldn't possibly give them the one on one TLC that patients like to get from the office staff. That being said, I just wanted you and anyone who might read your review, to know that this has never been my or my family's experience with this office....but if by some chance that were to happen to me, I would say to myself "well it's only 5 minutes before their phones turn off and Im not having an emergency (because I would know to not call but go to ER!) and what I need, especially if Setting up a new patient appt. for another person; I know that that would take much more than 5 minutes, due to the type of information that is exchanged in this type of phone call! Also, Knowing that just because the phones are sent to the answering service at 5:00 pm, or close to that time depending on who's watch you are looking at; that doesn't mean the office staff grabs their coats and leaves...there's so much to do before they go home and as I've said...Ive left after 5:30 pm nd they're still there making pharmacy calls and other ! Anyways, I'm writing from experience. Like I said, we've been patients there at "Brateman medical ctr" for many years and I truly do know these things I'm writing to be fact. Lastly, it's easier for them and less confusing for incoming patient or Dr. Phone calls, for the staff to answer the phone as "Dr.'s office, can I help you?"! If you're calling for any of the reasons most people would call, you would know right away that you in fact got a Dr's office. Next, it would be terribly difficult for the staff to answer the volume of phone calls that their office gets each day by saying " Dr's Brateman, Bullach & Mondrosova's office can I help you?".....many many times per day. NOR would it really ...only in my lay opinion, be right to answer saying "Dr. Brateman medical center" because then you wouldn't know that Dr.'s Bullach and Mondrosova were a partners in that same medical center! Just a few thoughts.....only because one person views something one way, it is their right to have an opinion, but I promise you....you won't find better Dr's, nurses, M.A.'s, or office staff than these people.....they are "one of a Kind"...in a good way!!! Thank you so much for allowing me to write my experience here and I mean no harm, rudeness or any hurtfulness to the other reviewer.

Dr. Mondrusova took the time to speak to me about the various items I wanted to discuss with her as…read moremy new doctor. I was organized and had my list ready to go, but I was worried she would be short or hurried with me since I wasn't there for an urgent issue. I was greatly pleased that she sat with me, took her own notes, answered my questions, and ordered the various labs (cholesterol, fasting glucose, etc.) that are par for the course, as well as a couple that she thought might be good given some of my concerns about family's illnesses. Nothing seemed forced or overboard, and she was very understanding and matter-of-fact when it came to some sensitive issues. There is a Quest Diagnostics lab in the same building which was naturally convenient as I just went next door for my blood draw. I had no issues with billing or with my insurance company claims. My only complaint has to do with the office staff's phone etiquette that I have experienced before and since. I know now that they answer the phone as just "Doctor's Office", not "Brateman Medical" or something similar, but I honestly couldn't understand them initially and thought I had dialed the wrong number. When I asked whether it was Dr. Mondrusova's office, the woman was rather exasperated as though I hadn't been listening. I called again recently to make an appointment for my partner for a new patient/annual check-up as well. I was busy literally all day with work and had to wait for a couple of afternoon conference calls to finish, so I dialed in at 10 to 5. After following the prompts from the new automated system, a woman picked up - again answering "Doctor's Office" - and I explained I wanted to make an appointment. She cut me off, saying, "Well, can you call back tomorrow morning?" I was so flustered, I said, "Oh. Yes. I guess." And she said, "Good. Thanks," and hung up. The problem is...I can't call back tomorrow morning. I won't be available to make a call until almost noon. Is that too close to the lunch hour? Will I be asked to call back later? I find myself highly annoyed and also concerned about sending my partner to them. This is the kind of customer service issue that would send him right back out the door, and it's already like pulling teeth to persuade him to see a doctor in the first place. It would be so convenient for us both to go to the same practice though. I've answered office phones and worked retail in a previous life, so I know the desire to get out the door as close to closing as possible, but we weren't allowed to stop serving customers until actual close; administrative 'closing' activities were still lower priority. Perhaps the office staff needs a little help at the end of the day to finish expected tasks OR just needs to reset expectations about when they leave v. when the office closes. (Or they need to change their published hours.)

I would give zero stars if I could. Every single time I have an appointment, no matter how early…read more(even if first seen), I'm there for 6 or more hours. Not only is the staff rude, judgemental, and disrespectful, but the doctor also disregards any concern you have about her diagnosis. I know multiple people who have left this office to never come back. I trusted Debbie's judgement and stayed, but after health complications in my family I feel as though she has caused them. They don't look at every angle to give you a proper diagnosis for proper treatment. I would never recommend this place and if you go here I suggest you get second and third opinions because this office is extremely inefficient. The doctor has discussed MY PERSONAL MEDICAL INFORMATION with my family members without my permission, assuming I won't be upset because they are family. Never again will I go back here.

Dr. Colton was my doctor since I was a baby, he watch me grow up till I was 18. I haven't seen him…read morein almost 20 yrs, as soon as he walked in he said you look very familiar. I was blown away that he remembered me after 20yrs, he really takes the time with he's patients. I've seen several family doctors and I can tell you this, I haven't found another doctor out there that is close as good as Dr Colton is. He takes his time to listen to you, he will check you out, he would never just hear you and quickly send you to another doctor. I'm so happy to have him as my family doctor, I refer him to everybody to go see him. If you are seeking a family doctor I most definitely recommend Dr Colton, he's the "BEST"

I absolutely love the Twelve Oaks Pediatrics…read more The doctors and staff has been phenomenal. My children are adults so with my last grandchild, this has been an easy transition. Ronia Berry has been a God sent. I would recommend anyone with a child to this practice.

Dr. Trice to my understanding you were the On Call Pediatrician for a different Physicians office…read more Now, let's just get to the problem on hand. Why were you dismissively, condescending and just down right bothered to be contacted about an ill toddler? You signed up for this so you Understood The Assignment!!! I thought Pediatricians were to be loving, compassionate professionals with driven desire and compassion to provide care for families with comfort and peace of mind. Well you Didn't!!!!!! You should be ashamed of your rudeness and poor bedside manner. Well this reflection unfortunately does make one think about what is Important to This Clinic cause from your actions surely it wasn't to help a Mom in need of medical attention for her toddler!!! Dam Shame!!!!!

Just left - had an appointment for our one year old at 4:30. There was rush hour traffic and an…read moreaccident on the freeway. We were in the parking lot at 4:40 getting my daughters jacket on. When we walked in, the woman at the front desk was on the phone. She said she was trying to call me since they had a strict 10 minute cancelation policy and that despite being there at 4:40 they were canceling our appointment. We could not help that there was an accident. My husband is a physician and not once in his career has he heard of a 10 minute wait policy or turned a patient away. A little empathy and grace would go along way. Not to mention we have waited 20+ minutes at an appointment before (never once did we complain). We will not be back.

Dr Rizk is amazing at her job! My nephew was diagnosed with a severe brain issue that is not tested…read morefor in Michigan and Dr Rizk knew exactly what it was and started testing/treatment within days of symptoms. The office staff helped with any questions we needed answered. I now take both of my daughters to her and the care is remarkable. Highly recommend the doctors at this office. 10 out of 10!