Matthews Wall Anchor & Waterproofing Services has been in business since 1987. In early 2021, my husband and I felt concerned about water in our backyard, so we called Matthews and one competing company for estimates. The competing company said that we had to tear apart our entire finished basement and to install several carbon fiber straps and sump pumps. In contrast, the salesperson David from Matthews honestly said that our basement wall had only 1/8" bow in some parts, had some minor efflorescence, and was completely dry, so adding carbon fiber straps and sump pumps now would be "extremely premature." We discussed with David how our backyard is muddy because of runoff from our neighbors' yards. David recommended that we install HydroBlox, which he said are like a French drain but are made from recycled thermoplastics and require almost no maintenance. The price estimate was $3,400. We scheduled the installation of the HydroBlox for a few weeks later in February 2021. Three employees arrived at our house around 9 AM and left around 2 PM. They used a machine to dig a trench in our backyard, and they hand-dug a trench on the side of our house near utilities. Then they installed the HydroBlox pieces and a storm box and put dirt over them. After a few months, the HydroBlox did not seem to be draining water from our backyard and actually made one section of the yard muddier. In May 2021, my husband called Matthews, and the next day an employee visited our house to inspect the HydroBlox. The following week, employees replaced clay with soil around the HydroBlox. An additional week later, employees installed more HydroBlox pieces in the backyard, a second storm box, and a 4-inch pipe along the side of our house. They charged us $0 for the additional materials and labor. Unfortunately, after 1.5 years, my husband and still saw much water in our backyard, so we hired another company to remove the HydroBlox and to install hundreds of feet of French drains and a dry well, which actually do drain the water. Although the HydroBlox did not work in our yard, my husband and I appreciate Matthews' customer service. We recommend that potential customers contact this business for their other services. read more

Horrible company!! Please, please do not use them! We contacted Matthew's wall anchor service for a basement room that had water leaking on the cement walls. The salesman provided us with a proposal and 3 options. The salesman stated that if it was his room that he would just get the pump system and paint the walls because the system would keep the room dry. We painted the walls and the water dripped through the paint. Now the company is saying that we need a vapor barrier and should have had one installed initially. The initial cost for the vapor barrier was another $675. The salesman advised against it. He said that it was ugly and would be useless if it got punctured in any way and that the system was all we needed to have dry walls. We explained what the salesman told us and they said that the salesman-Max (that was representing them)no longer works there. They are now stating that it will cost double what original charge for vapor barrier was. Why would they offer an option without a vapor barrier if the room would not be waterproofed without it? Why would we pay $3,270 to have the same problem that we started with? If we were told that it wouldn't be waterproofed without the $675 which is what we are now being told by them then we would have paid it. They blame us, the salesman, but take no responsibility for the failure of their system! We are very disappointed that this company would treat their customers like this and not stand by what their salesman told us. We thought that he was the expert with the system. I would advise gluing your money to the walls for waterproofing before paying this disreputable company. Picture below is after system was installed and first rain after painting. read more

Matthews Wall Anchor & Waterproofing Services - Wall after system was placed after painting as advised. - Waterproofing Near Me - Beaver Falls, Pennsylvania

Promptly responded to my inquiry, at all times professional, honest and straightforward in their recommendations. Highly recommend.

THEY REFUSE TO HONOR THEIR OWN LIFETIME WARRANTY!!! Almost a year ago I hired Matthews Wall Anchor Service to install a French drain. When they did the French drain they did damage to my house including broken floorboards, my basement door will no longer close (this I just noticed), and because they parked a dump truck on my lawn I now get water in my garage. They also broke my sewer line and insisted I pay for the damages. When I finally got them to agree to pay for the damages to the sewer line they sent a release form trying to absolve themselves of all damages to the house. They did send a new release form but that took two months. Because of the damages to the sewer line further damage to my basement floor was caused. I have gone round and round with the BBB who only protects businesses. Matthews denies knowledge of the damages to the house except the sewer line. I have now been forced by the owner Bud Norton to sue because they refuse to honor their own LIFETIME WARRANTY. Not only does Matthews damage your home and refuse to pay for it, they refuse to honor their own warranty. In a phone conversation owner Bud Norton told me to sue him. He told me that he bent over backwards but he gave me only lip service. He promised to make things right but never fixed or paid for anything. John Hanshaw refused to walk from my front door 30 feet to dispose of materials. They will lie to you during the sale process, cause damage to your house, try to get you to pay for the damages they caused with shady release forms, and then force you to sue them to recover damages. Find anyone else. read more

Max called to confirm our appointment and arrived promptly. He explained my options and said if I had any question to call him. I did call him him the next day to get more info and I did not feel rushed or pressured. Still deciding. read more