We had 5 "smart jacks" installed. Our new home is over 100 years old and we were nervous about jack hammering into the concrete. The cracks in the walls just kept growing and we knew that we had to do something to prevent more damage. The representative, sales person Brian, who came to meet with us for an estimate was very reassuring and informative about what would be done. He said that it was amazing no jacks had been put in previously, the distance between the beams was much too far and the wooden joists were cracking. He provided a comprehensive proposal and was ready to talk with us on the phone before we had the work scheduled to be completed. This was very helpful to calm our worries. The work that was done was, fast, efficient and we are very happy with the result. Chis was our foreman, many thanks to him! I recommend this company very highly. It's hard to trust a company that you might find on the internet. I think that we were very lucky that we were able to find Keystone. We improved the value of our property. Friends and family were uncomfortable with the pricing and it was hard on our budget but the quality and timeliness that Keystone provided was definitely worth what we paid for in my opinion. read more

The prior owners had alotvof work done that failed in one year since we bought our home. I sincerely hope they keep true to the warranty. It's really awful in our basement and we have to wait cause we are not new clients. I'll Update later. read more

Beware. Had wall anchors put into the basement. We were told we could expect minor disruption to our yard and that the dirt would settle in 2-3 rains. Right after the project, the hump was huge and I was skeptical. Two months out, our rocky, mini mountain still had not settled. The anchor project cost $6500. And now, we're spending an additional $1600 to have a local landscaper fix the yard. We called keystone and sent pictures but were told there was nothing they could do. Unacceptable. read more

Had a crack on my foundation they came out looked at it told me they had to put 8 support peers. I gave them $2,200 down payment. They came out and could not dig to the footer of the foundation there escalator was too small in stead of getting a bigger machine they said they couldn't do the job and I would get my deposit back. I'm so upset and they still did not give me my money back every time I call they say the manager will call me of course that don't happen I guess I got to take them to court now. Had a poor man in the 10ft ditch hope they get fined for this read more

Keystone Basement Systems - Poor man was in a 10ft ditch dangerous - Waterproofing Near Me - McKeesport, Pennsylvania

our basement is full of water and we have black mold growing on the walls, the carpeting is soaking wet also the wall is rotting from water damage! read more

Great visit with Jim Stewart. Professional. Great information. Would recommend him to anyone. Keep up the good work James. Look forward to project completion. Thanks Jim Keep up the great work Think you need a bump up in salary. read more

If ymkeystine basement is unable to do the job I paid $8,0000. For then send another company to do your work. Ignoring the issue doesn't work. Keystone should have declined the job if you couldn't give a dry basement read more

They did work prior to us purchasing our home. Like a a couple months. I'll be back to update my experiences with the warranty that transferred to us as buyers. So right now it's 5 stars. read more

Very unreliable company! Salesman makes a great pitch and everything sounds great. Unfortunately the installers don't do the same... Drain pipes weren't glued. the encapsulation wasn't even fully installed and insulated around the walls as they were to do. Run the otherway... I would not recommend these guys to anyone! read more

Select another company or hire someone to redo your driveway instead. It'll take 1/4 of the time to schedule, reschedule, and complete the project, and you won't have to deal with all the messes and damage they leave in their wake. While Keystone's sales team does a great job selling their product, the service delivery and scheduling are abysmal. It takes months to schedule, followed by weeks of equipment failures and rescheduling. You'll also be cleaning up stains and messes left behind, reminding them of what has and hasn't been done yet, as well as essential contracted items and processes that were skipped throughout. You can call and discuss the issues with the crew and management, but only if you can actually wade through all their random phone numbers and find someone willing to answer or return your calls. For tens of thousands of dollars, you expect a simple level of service, coordination, and professionalism that doesn't follow through from sales to crew. Try to find someone else who offers a similar service with better reviews and professionalism. After more thorough searches, this seems to be a commonality in the few reviews available for their driveway services. read more

They promised to dry up the basement. After paying $20,000 the basement still leaks. They tell you someone will contact you, but no one ever does. read more

Timely, fair and quality work! Not only were they efficient but we ran into another problem that couldn't be seen during the bid process and they were able to fit it in under the original time frame. I've been in the structural repair business and I can certainly appreciate their all around work and communication. So much so that I applied to work there and they welcomed me to their team. Couldn't be happier. read more

The product itself is working. Unfortunately we changed how the sump pump was going to be placed. We were billed for extra service that we did not receive. It took close to three months to receive the refund. Calls were placed and not returned. Only when we threatened to take them to small claims court did they finally send the reimbursement to me. We were unhappy about the level they drilled so hopefully we have no additional problems. They are great when they receive their money but not so great when you have issues with what they did. I would not refer them to anyone due to my experience. read more

Signed up for concrete leveling on April 28th, still waiting for the work to be completed. If you don't possess the patience of Job, get yourself another company. Tim brought with him one of the technicians that would be doing the job. They looked it over (I assumed thoroughly), sold me the job and then left me to wait for it to be scheduled. Finally on June 28th they show up to do the work, 15 minutes later there is a knock at the door to tell me they can't complete the job because of the columns on the porch. WHY did they not determine that the columns would be problematic when they sold me the job? I was told to call them to get rescheduled as soon as I addressed the columns. Turns out, the columns are decorative only, not load bearing so they would have had no effect on the job. I called to let the foreman Daniel know that I was ready to have the work done and he assured me he would put me on the schedule, he didn't. I called the office the following week and was told by customer service that my message would get to Josh, the scheduler. Nothing. Maybe they'll manage to squeeze me in before the snow flies, looks like I go to the back of the line. STAY AWAY read more

I reached out to Keystone to get a quote on work and was given an appointment three weeks out which is fine. However in the interim I found a local family owned business that met with me, quoted and agreed to do the work so I cancelled my appointment with Keystone. To say that they are now stalking me is an understatement. I let them know that I had chosen another company and yet the insist on calling and emailing me multiple times a day after being notified saying "we're sorry you had to cancel let's rebook". Never will I ever use this company, it's bordering on harrassment. read more

Did not follow CDC MANDATE COVID 19 PPE POLICY. Scheduled appointment date for 12/7/2020 no call no show. Much later during the day I answer my door expecting a relative. A strange women greeting me with a HUGE, SMILE practically forcing her way past me as if we were bestie asking how I am, and said that she had many questions for me. Alarming to me, I asked who are you, where is your ID, NAME TAG and why are you in my house? Her reply to me, I sent you a text message she then reached down in attempt to pet my dog as he sat very close to me and without my permission.Again I asked her name and purpose. Her reply OH I am mary Kay from KEYSTONE BASEMENT SYSTEM and I need to ask questions before we get started. I excused myself to put my now excited dog in his crate to calm him from her several attempts to reach at him. After calming him, I turned towards Mary Kay who seemed quite comfortable and secure sitting on my couch gathering paperwork to begin. I noticed she was not wearing her mask, no visible mask present, as I attempted to distant 6 foot away, Mary Kay turned her attention in my direction and started coughing uncontrollably without any attempts to cover or conceal that cough. Horror stricken I immediately stumbled to my feet, reaching for my mask in hysteria screaming OMG, OMG. Mary Kay commented that her coughing was allergies and not COVID. Much to my surprise, again I see no mask or any attempts to retrieve one. Assuming she didn't have a mask, I offered to obliged her with one and now had to verbally insist that she wear one. She reached in her pocket for her mask and applied. Feeling violated I chose to continue on. During the basement assessment I informed and made her aware of the toxic chemicals in designated areas applied by professionals she acknowledged my warning and turned to step in the toxic pile. I informed Mary Kay that the toxins under her shoes now pose a death threat to my dog and to please remove her shoes before re entry through the kitchen. She never apologized, or acknowledge my request as she continue to complete her assignment. Mary attempt to re enter my kitchen ignoring my request and concerns for my dog's safety, I stood in front of her with a bag for her shoes. At this point feeling Aggravated, Insulted, disrespected, violated and Assulted, I chose to review all else outside Mary questioned my decision to continue outside so I questioned her knowledge base about COVID 19 POLICY and reason for violating them. At this point Mary lost her composure screaming out at the top of her voice. " why didn't you have one on when you answered your door, we don't have to wear a mask, I follow what the customer does, if they don't have one on then I don't wear mines. Look lady I am trying to give you a deal, you will not let me finish my job." At this point now feeling Bullied, threatened, I turned and walked away as I instructed her to cancel this bad sale pitch, I will follow up with the owner leaving her to continue screaming out "I don't care, etc etc. At this point I was making my way to the police station to have her arrested if present upon return. Followed up with a detailed report via email to the owner of this company. Aaron Stull whom returned follow up call immediately interrupted the beginning conversation questioning why was I startled when I knew someone was coming, she had her uniform on for identification, why didn't I give them my email address, there was no way to reach me. You should know that all companies have a 2 hour window frame, your time is incorrect and I can prove you wrong because I have the recorded messages that I can pull up for proof. Absolutely no company schedules in half hour increments. Aaron was unable to answer my valid question " can you tell me how Mary was able to text me?" . After the long debate. His closing statements were. I am a fair and equitable person. I do hope you understand that there are 2 sides to every story, I need to hear her side of the story and if this is true then I will take harsh matters but not until I hear her side. And yes we do have a policy, we do not buy into what the media posted CDC guidelines say,, we have a strict formulated policy here and i would be happy to send you for your comfort. In closing this was my nightmare experience from this company. I know understand how behaviors operate from the top to the bottom. All I wanted was to hire a company pay over roughly 15,000 or more to fix a problem . THE END RESULTS PLACED IN QUARANTINE AS A PRECAUTION FROM MARY COUGHING IN MY FACE, AWAITING MY FATE, UNABLE TO SLEEP, POOR APPETITE WITH WORRY AND FEAR THAT I MAY BECOME SYMPTOMATIC NOT TO MENTION I POSE A HIGH RISK DUE TO PRE EXISTING MEDICAL CONDITIONS AS WELL AS AGE. JUST TO CLARIFY WITH YOU Aaron. I, AS WELL, AM FAIR AND EQUITABLE, YOU NEED TO UNDERSTAND THAT I HIRED YOU. YOU DID NOT HIRE ME. THEREFORE YOU ARE FIRED. THANK YOU FOR MY NIGHTMARE. read more

Another company I contacted about crumbling concrete in the basement tried to sell me an extensive $17K package, including a French drain and sump pump. The guy from this company was honest and said he'd be glad to sell me a drain for the perimeter and other work, but all I needed was a dehumidifier in the basement. He sold me one that automatically cycles on and off to keep the humidity at a set level. It drains into the pump my furnace uses. And the dehumidifier was less than 10% of the cost for a system I didn't need. It's been in place for several months and the basement doesn't seem damp at all. read more

Had our basement system put in by keystone six years ago. They did a great job. Price was reasonable. However, getting them to come back for service work is crazy. You leave your name and contact information and they don`t respond back. They want the big jobs but are not interested in service work. If they would do the service work and keep their client happy they would end up with many referrals. I will not be using the again or referring anyone. read more

The crew that put piers under our house was in a rush, begining to end spending just under 3 days putting in 13 piers on a very deep foundation in clay and rock soil in poor weather; the 14th and 15th piers they were unable to install. There are also two locations where 2 days afterwards the soil had settled several feet bellow it's original level. Both the sides and the back yard were left very uneven and covered in raised excavator tread marks. On one side wires that need to be covered were left exposed and wires that need to be exposed were covered. They caused property damage to us and both neighbors on either side of us at a distance well beyond how far we were advised to remove our belongings from the site. It took a week from initial complaints to have the job inspected. It took another week to have Keystone come out to fix one of our neighbor's lawn. This second crew was not instructed in what they were there for; I had to explain it. They had to come back at a later time to do the work. Even then they did not bring grass seed as promised by the project manager and did not fully remove the dirt across our property line or fully flatten the area. My husband and I gave up and are repairing their lawn ourselves. Keystone does not seem to have a system for following up or reparations. Very little was communicated to us throughout this whole process without us initiating communications. read more

Our salesman promised a level driveway after foam would be injected under specific concrete pads. Our driveway looks worse now. The foam used is now on our driveway and will not come off. Also the driveway is not level. We spent approx $4400.00 for a subpar job read more

Keystone Basement Systems did an inside french drain and sump pump installation for us. Brian who came and quoted the project explained everything very clearly. No pressure and did not feel pressured. Quote was easy to understand. Everything clearly outlined. Everyone from Brian, Office staff, schedulers, to installers very professional. Josh and Tech who installed the system great. Work site neat and clean after project completed. Work dome when promised. Very satisfied. Rick and Lori read more

After the business owner Aaron took time to come out and look over our problems , he explained some things that made sense , granted our basement is no longer a "swimming pool" and it being an older house this is all they can do which I understand , just wish the salesman that sold the job would have explained things clearer , I would recommend Keystone to my family and friends. read more

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Cheyenne (AKA Chey) is a phenomenal receptionist! I cannot speak highly enough about her. If any one in the higher ups check out these reviews, please consider giving her a raise. Her phone voice tone is clear for people who are hard of hearing (like me), her pronunciation is so easy to understand. She doesn't use any verbal pauses, so it's easy to listen to her. She answers all of my inquiries in a pleasant & efficient fashion. She is punctual on her follow up appointments. She is ... just fantastic! read more

We had the best experience with Keystone Basement Systems. We had just moved into a home and after a few heavy storms we realized our basement walls were " crying". With the holidays approaching I was sick to my stomach on what this could mean for health and safety...cost....mold...etc.... I didn't know where to turn at first, after two companies wouldn't even return our calls. ENTER KEYSTONE BASEMENT SYSTEMS. They truly saved the day. Mike Wroblewski came in a flash and went over our home warranty and our options. Didnt try to bs us on anything we didn't need and told us like it was. Friendly, fast, and reliable. Our new system gives me peace of mind. If we buy another house, I'm having them come out and check out the basement along with an inspector. These guys are pros. Thank you so much! Merry Christmas! read more

Keystone Basement Systems installed 8 steel piers below the foundation of my house. My property is on a hillside and is 90 years old. The foundation was sinking on the lower part of the hill. First, I was impressed with the professionalism of the individual who came to do the initial assessment. He was thorough and spent at least 2 hours analyzing the situation, taking measurements, and doing a variety of tests. Second, the owner (a structural engineer) came to the property prior to the company starting work to check the initial assessment. Finally, the quality of the workers and the work they performed was amazing. They did everything exactly as was described to me in the initial assessment. They encountered numerous setbacks due to the poor conditions of my foundation, and I was worried about what these would mean for the end stage of the work. However, they dealt with everything and completed the job. I did not read the other reviews, but I cannot understand why this company only has three stars. During both the initial assessment and the owner's assessment, they were upfront and transparent about the goal (stabilizing the foundation) and the limits of what could be accomplished. I was provided with everything in writing. The workers were great. They had complete access to my house and there was no evidence of them accessing any of the premise unless it was needed for the job. I would highly recommend Keystone Basement Systems. They are the real deal. read more

Chris was great!. I will definitely use his services in the future. He was very knowledgeable of the work I needed. He understood my budget and showed me a number of options that would help me. He was polite, professional and advised me on what I needed. He was not a salemen but a person that actually cared about my concerns, my dweling and what would benefit my family and I. I look forward to doing business with Keystone Basement systems. read more

I didn't actually go with them for my French drain system. Part of it was that their quote was astronomical compared to others I got. After the salesman came out to survey the issue, he said straight up that they were owned by a parent company who make some proprietary drain tube, and then he wasted an hour of my time talking about that product. It was clear that they just want to push this expensive product and don't actually care about meeting your needs. Keystone might do a fine job (I'll never know), but they're only interested in your money to push their parent company's product. The company I went with were $5000 less for the same service, they used high quality materials, and they were respectful of my needs. Don't let Keystone waste your time or money. read more

I wanted to wait until the system was up and running for a month before submitting a review. We had an annoying amount of water coming into our basement and garage after every rain event. I called multiple companies to provide quotes, and Keystone was recommended by a neighbor. Brian came to our house to an in-person inspection, was extremely professional, and quickly provided us with an estimate that was slightly less than the other companies, but for a much higher quality product. The install team lead by Chris was also quick and professional, completing the work within the estimated schedule. The system works perfectly, pumping over 1,000 gallons the first day! Daily average on the PumpSpy app is 300+gallons/day since installation. Glad to have a system installed. Thanks again to Brian, Chris, and the Keystone team. read more

From working with Brian on the estimate through working with Tony and his crew on the 2 day project everything was great! Below are a few specific things that I think every customer will want to know as every job is different. + The pricing was good for the work that we needed done. + Tony and his crew finished early which was unexpected. + Even though the initial plan that was discussed needed to slightly be tweaked, the finished overall job was made sense and and was secure. + Tony and his crew answered my questions at the beginning of work and through out. + Most importantly, they were respectful of our property and maintained a clean job site. read more

Keystone Basement Systems - Waterproofing Near Me - McKeesport, Pennsylvania

I am an Environmental and Home Inspector - we provide building assessments - several clients have used Keystone Basement Systems and are more than satisfied with their professionalism and quality of their work - Ed Lampl read more

From a different prospective. Im a contractor who occasionally works with Keystone Basement Systems. My team and I often comment about the commitment to quality at Keystone. As a painting contractor we see so many construction companies take short cuts, but the Keystone team must be trained to aim for quality. Looking forward to opportunity with this company helping our portfolio look great. read more

I can respect Aaron S. as a great business owner. He's reached out a couple of times to ensure my experience had gotten better (see previous review) over the last few weeks. I look forward to doing business with him in the near future. Thank you Aaron S. for your concern. Stand up guy! read more

We love our new Pump Spy system and our experience with Keystone has been great. Chuck Abramski did the work installing our new pump system and was fantastic. I really appreciated how he consulted with us and kept us informed every step of our project. He worked efficiently to counter the wet weather outside, and was considerate of our home during his work, somehow keeping the work area clean despite the weather, leaving no cleanup for us to do. After seeing our new Pump Spy system in action over the past few weeks we are very happy and impressed with the product and the work he did. Highly recommend Chuck and would work with him again! Mike Garber was the inspector who came to help us decide on a solution from Keystone. He was a pleasure to work with from the moment he knocked on our door. Polite and professional, he thoroughly inspected our basement and property and discussed our concerns, as well as helped educate us on how the projects would be completed and their process. Our primary concern was keeping our basement dry despite power failure, and we were thrilled with the battery backup pump solution he proposed as well as improvements to our pipe system. The Pump Spy system is exactly what we needed and over the past month has worked great, much more powerful and our old standard sump pump and gives us the peace of mind with battery backup and WiFi monitoring so we don't have more flooding. Both Chuck Abramski and Mike Garber were very personable and professional and we greatly appreciate them. Thank you to those gentlemen and Keystone! read more

Wonderful job doing structural work in our basement to shore up house. Looks great, very professional! Worked diligently and patiently with us and county through county program to fix older homes. read more

I've only had my basement waterproofed for about 2 months now so I can't really comment on the sustainability of the work done but I can certainly comment on the service we (didn't) receive. Everything seemed to be going along very well, our field agent was really nice and we placed our confidence in this company without going out for other bids. They worked with us on the pricing. We received our first bill and my husband and I were confused with the monthly payments etc. I emailed our field agent about it and heard nothing for 3 days. I decided to give him a call to make sure he got my email. He said he had and that he was working on it.. he even went as far as to say "I just talked to my guy about 2 hours ago and it's in the works"... because I had no prior issues I felt confident that my questions were being worked on. It went another 2 or 3 days and I hadn't heard anything back so I again emailed my field agent with no response. Yet again, I sent another email about a week later... no response. We were certainly getting antsy to have our bill explained as our first payment was coming up - we didn't want to be late but we didn't want to pay it if the bill was incorrect. After many unanswered emails, I called Keystone and asked for the owner. Like most owners, he was unavailable so I left him a message. I gave that 2 days with no return call. I called Keystone again asking for the operations manager who wasn't available so I left another message. Yet again, no return call. This phase repeated itself 3 or 4 times. I had a simple question and couldn't get ANYONE at Keystone to contact me to help me understand my bill. I turned them into the BBB and am still waiting to see the outcome. I get more respect from McDonald's when my $5 order is wrong than I did spending over $8500 with this company. Stay away!!!! I can't image what's going to happen if something happens in my basement and I actually NEED someone to come out to repair it. **Update** As you can tell in Aarons response to my review, they aren't addressing the concern, they keep going back to the financing. The review was in relation to the fact that no one told us to contact GE because no one would call us back from Keystone. I would have been happy to contact GE if someone would have told us to. It's amazing how quickly people respond to your complaints when they're public. I guess maybe I should have posted this review before calling them, someone MIGHT have called me back. read more

Description of the job: Keystone installed carbon fiber / epoxy foundation wall reinforcement straps on the walls of two adjacent properties. For one property they also demolished a poor condition finished wall. Prior to this work, two evaluation technicians visited the properties to provide observation and planning info. Throughout the process Keystone was available and helpful when responding to questions and changes in my intent and availability dates for the installation. Summary of their work: It went very well. A multi person team arrived promptly on the day of the installation. The guys were friendly, clean, and professional. The amount of time taken for the work and their cleanup/ footprint was very impressive. The foreman was responsive to calls before installation day and questions on the day of. Overall I was very pleased with all of the team members that I interacted with. They were very available over the phone and in person on occasion. I would suggest a few things upfront, 1. if you are looking for a structural engineering evaluation of the home, I'd suggest going that route before contacting Keystone. 2. I wouldn't skew their first impression by setting the context of work you think needs done.. let them come, make observation and then determine a path for the work. I'd recommend this company to friends and family. read more

PROBLEM SOLVED! BASEMENT IS DRY Scott Mc our sales person did a good job of explaining things. I like a sales person that educates me on what they offer, tells me about several options and isn't heavy handed! That is what Scott did. He followed up and addressed every issue along the way. Josh E was very responsive and followed through. The best part of this kind of work is the front end of the sale - but in this case the work was amazing. Three professional workers - lead by Josh #2 worked SO HARD - in hot conditions and even through rain and kept a smile on their faces and addressed all my little worries along the way very knowledgeabley and professionally. We broke the job into two parts to install some plumbing and they worked well figuring out that step too. read more

I cannot address the waterproofing aspect of the work performed by keystone basement waterproofing as it was installed a few days ago, but the sales tactics and communication of this company are just terrible. The sales representative arrived late due to traffic issues, (not his fault). He spent quite some time looking at our property, which if it wasn't early evening may have been a good thing but in this case it wasn't. And then kind of pressured us that we would not get some promo discount if we didn't decide right then. On top of that, he did not explain the payment options well enough and in the end did not understand our intentions of how we wanted to pay. There was no communication about the scheduled job until I called keystone the night before. The workers got the job done in 9 hours and didn't leave the house a mess. That seemed to be good at least, so there is your three stars. I will update the waterproofing aspect once it rains again. Once the job was completed the misunderstanding of how we were to pay became a fiasco. In the end, this whole transaction has left a bad taste in my mouth. The high pressure sales and poor communication make me recommend that you keep shopping around. read more

I hired keystone basement to prevent water from getting into the basement of our rental property. On New Year's Eve our tenant came home to a flooded basement. I called the owner josh and never heard from him until he called looking for his final payment two weeks later. My husband and I spent our New Year's Eve moving building materials we had stored in the basement and pushing water out of the room. He sent someone over but never contacted me, never addressed the damaged materials and never did anything to dry out the wet basement. When I told him I want reimbursement for the new carpet that got damaged he told me I had to get the money from someone named Wes. I have no idea who this Wes is nor do I have a contract with anyone named Wes. This company has no idea of what customer service is nor do they care. read more

Keystone Basement Systems came over to provide a free quote for a basement moisture problem we were experiencing. Their technician Mike was very friendly and helpful and advised us that we didn't need their more pricey services and that a simple handyman would be able to fix the problem at a much less expensive price. read more