Great company and staff! I been with them almost 5 years. I can call and know they will come out quick and assess the problem and ready to fix it same day unless a part is not on the truck!!My family home is in Louisa County and it can be hard finding a good company to help. The company work with their customers!! read more

Technician arrived on time, was very knowledgeable about the maintenance to be done, and was always polite and professional. We have used Matthews Well and Pump since 2011 and their service has always been outstanding. They have my unqualified recommendation. read more

I've been with MW&P for 13 years. Never an issue. Kent is my tech and he is the best. Always looking out for me and my system. It's nice to have a company you can fully count on. read more

Lost water on a Friday night and searched all weekend for someone to come to service the well. Finally, on Monday a gentleman at Blazer Plumbing and Heating (Mike?) mentioned Matthews. From the get-go, they were courteous, professional, and understanding. The price was extremely reasonable, and the technician was efficient and compassionate. Would, and have already, recommended!!! Deb B read more

Excellent service. Excellent communication. Excellent results. Everyone I dealt with was friendly, knowledgeable and prompt. Highly recommend read more

I had a "no water" situation a few weeks ago. I couldn't get anybody to come out that day. I was told that "we don't cover your area" or "our truck is broken down or "not until next week" or "your well's too deep" (522 feet with pvc to 168 feet.) The lady at MATTHEWS said we have a 40-mile radius service area. She checked my address and I was at 38.2 miles. She called a couple guys and said they would be there in an hour!! Israel and Sean showed up with a couple cool trucks and jumped right on it. They pulled the pump, showed me the bad part, installed a new pump and stayed late to make sure everything was good. They really knew their stuff, were hard-working and funny as hell to boot. And I also got an email to order a company shirt if I wanted. Great company and I would use them again in a heartbeat! Thanks MATTHEWS and especially Sean and Israel! read more

Matthews Well & Pump - Well Drilling Near Me - Glen Allen, Virginia

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I requested service and was seen within 24 hours. I enjoy the excellent customer service from Kelly and Kelly. Sean and John walk me through what they are evaluating and I will continue to call on Matthews Well & Pump. I highly recommend. read more

simply put, Israel was professional, knowledgeable, informative of my concern with water pressure. Walked me through why it was low and provided a solution. Awesome job! Israel has earned my business going forward!!! thanks Homeowner read more

Came home to no water after a weekend away, called Michael and sons they came the next morning and couldn't help us, we had to call a well specific company, our pump was burnt out. Called one that looked the closest via google maps, they didn't work with jet pumps anymore so I called the next closest; same thing, so I asked if they knew someone who would help, they said try Matthews. Sarah on the phone was helpful in telling me what the process and price would look like, and she scheduled me for the next day. Robert came to help and he was probably the most personable repairman I have dealt with. He worked efficiently and we had our new pump and water on by dinner time. I recommend Matthews if you're needing well assistance. Thanks Matthews! read more

I couldn't be happier with the service. From the ladies in the office to the technician who worked on my well, 5 stars doesn't begin to cover their services. Kelly(s) was absolutely amazing with explaining the process and booking the appointments. They stayed in contact throughout. Sean the tech was thorough from under the house to the well. He was on time and very professional. So I prefer to give them 10 stars. read more

Matthews Well drove over an hour from their shop to inspect my well in Scottsville, VA and devise a plan to fix it. I appreciate that they specialize in well maintenance and repair as no companies local to Charlottesville do. They were extremely responsive and professional in our interactions. I'm a hands-on homeowner and Mitchell thoroughly and patiently answered all my questions about the repairs. Their installation of a new well liner was efficient and impressive. They shared live video of the well interior with me using a neat camera. Pricing was fair, they provided follow-up instructions on well care, and cleaned up the work area after the job was done. I highly recommend them and will be referring them to my friends with wells in the future. read more

Matthews Well & Pump - Matthews Well replacing a well liner in Scottsville, VA. - Well Drilling Near Me - Glen Allen, Virginia

Wow! I've been totally blown away by the customer service from Matthews Well & Pump. I started out the previous week, with troubling water pressure changes in my crawlspace pump. I had called another company, scheduled a service, (which was confirmed by email), took the day off from work, but no one showed up or even called to say they weren't coming. A week later, they still haven't called to apologize or admit their mistake. I searched on the Internet, and luckily found Matthews, which had incredible reviews. I contacted them online and was pleased to get a phone call later that morning from the most professional and friendly Office Manager, Kelly. She helped make sure all of my information was correct and scheduled Kent to come out in two days. Kent arrived this morning, and quickly diagnosed our issues, and installed two new pumps to replace my failing one. Kent was polite, professional, and took care of the installation and clean up. We couldn't have been more pleased with his performance from start to finish. Thank you so much Matthews Well & Pump!! You'll be the first company I call for any future needs. 1Joe Sands read more

I wish I could leave more than 5 stars. We had no water with a failed well pump. Nancy was so nice on the phone and got me setup on same day service. She pretty much nailed the time they came out. John showed up and was awesome. Explained everything, quoted everything before the work started and had me with running water again within 3.5 hours. First impressions are everything and this first impression gave me the confidence to use them in the future for ALL of my well needs. Cannot say enough good things! Highly Recommended!! read more

Great company! Office staff and technicians were friendly and very easy to work with. Honest, quick. Couldn't be happier.

Those guys are awesome! Super nice, don't try to rip you off (like most plumbing companies) and always happy with their work....

We've used the services of Matthews Well and Pump for 16 years and have always been very satisfied with them. John came to perform annual maintenance on our water system. As he was providing my husband with the results, John mentioned that he noticed that our heat pump outdoor unit didn't sound like it was working properly. Turns out, he was right! My husband found that the capacitor had gone bad causing our electric strip heating to run constantly. Thanks, John for going above and beyond! read more

3 out of 4 times the service was great, very personable and great to work with. The 4th time was very embarrassing for them. I will leave it there but thank goodness my family wasn't home! Reported the issues, the office was very apologetic and sent to the owner. Owner spent 2 weeks saying it was my fault, he knew the tech's family so it couldn't have happened, and that I could take it or leave it. read more

What breath of fresh air. Everyone I talked to was professional, polite and very thorough. I made a call at 0730 this morning due to my well pump not operating efficiently, Kent was at my home before lunch and had it fixed before lunch. Most of all when I received the bill I was floored, by not being gouged. Your fridge magnet is already up. read more

I will hopefully never have to call anyone else. Matthews is fast, professional, fair, courteous, and knowledgeable. John was wonderful at diagnosing and explaining the problem and fixed everything in just a few hours. The prices were definitely fair. Everyone we talked to at Matthews was very nice and professional. The service was outstanding! I would highly recommend them! read more

these guys are reliable and help maximize your system. They don't try to sell you anything yet stay in touch to delivery great service. They will get my call if my system goes out for sure. Professionals!!! read more

These guys were highly professional, careful, they listened well, and they were prompt. The charge was reasonable to replace our pump, and they went the extra mile to diagnose other issues we had (water pressure) and fix them at no extra charge or make recommendations for future work (well casing leakage from a bad original install). I highly recommend them. read more

We've been with this company for over a decade, and have nothing but the highest praise for them. Without exception, everyone who works for them is polite, knowledgeable, helpful and trustworthy. I value their expertise so highly that no matter WHAT I need done--I call and ask them to make a recommendation for someone who is just like them, but in another field. So far, everyone they referred me to has been wonderful as well. Even tho I only see them once a year for maintenance, they seem to be like friends when they come. Oh, and once my car broke down and they drove by, turned around and came and gave me a lift home. It just doesn't get any better than that! read more