Ordered twice both times we had issues the couch had a bent frame and they ended up replacing it…read moreThis time we got a bed paid over 4k for and at first it looked like everything was good but after sleeping in it we heard a knocking sound to find it had several parts not put on and the headboard wasn't even attached yes the employee s at the store all seen to be friendly but knowing they are selling you a pile of crap with a smile is even worse If you try to call anyone to get out diced no answer so I tried the call me back now no call back so now got to drive a hour to put my foot up someone butt Go to value city furniture better quality and support

This is the best furniture store I have ever been in! Not only are they friendly and fun, the store…read moreis in immaculate condition!

We have consistently been delighted with Sheely's customer service and knowledgeable staff!…read more I love the variety of styles and large selection! With our recent purchases, was even more impressed with the delivery and set up. I highly recommend this business

Make sure you check prices here. I bought my GE profile appliances at Semachs on Youngstown Poland…read moreroad at a much lower cost. Semachs was out of the filter for the fridge. Called Sheely's and their price is 79.99. Semachs price is 50.00. Amazon is 42.94. I would rather support a local business, but from now on it will be Semachs or wait for one day delivery. Sheely's mgt had no reason for their price being so much higher and didn't seam to care either.

I have a previous review somewhere regarding this issue. To sum it up: purchased the Tide anchor…read moresofa in December. Noticed some of the cushions were not as high as others but assumed it was due to how it was loaded/stacked so decided to give them time to fluff up. They never did. By Feb, 2 spots of the couch were sinking, and it was creeking under the weight of a 15 lb dog, and the armrest side of the smaller side sounded like it was coming off when you sit down(like it was separating from rest of frame). Made several phone calls and got the runaround about warranty, store said its not on them, Peak Living said yes it had to go thru store. Once store agreed to replace i was told "base only, no cushions"... um no we paid for a whole sofa you will replace with a whole sofa. It took a month and my 1st not great review - before someone higher up at AF contacted my husband and said they were replacing it cushions and all. So... they bring replacement. I checked all cushions which definitely seemed brand new this time. Here's the reason for this review.... Tell me why, a month or so later - we have THE EXACT SAME ISSUES W THE REPLACEMENT?! Same sinking cushions in same spots, same creeking, same sounds in same spot like its coming apart! At this point we just want refunded our $1500 so we can go find a better sofa because at this point its either furniture that is being stacked wrong and damaged during shipping/delivery, or its shotty craftsmanship of the sofa to start with.

Looking for affordable furniture, this is the place!…read moreRecently bought a couch for our son's apartment from A AF. The couch is a perfect fit in his apartment and pertect price. Shout out to Laney, sales rep at AF, she provided great customer service and was so helpful making sure we found exactly what we needed. Thanks so much Laney!!

BEWARE OF THE TERRIBLE MGR…read more They delivered my elderly father's mattress to the wrong address. When I called the store Jay the mgr basically said what the F#$# do you want me to do. They said they wouldn't even begin to look into it for 4 days. He hung up the phone on me and stated I don't care. I had to rent a truck and pay someone else to deliver it to my house. He is the rudist most unprofessional mgr I have ever encountered. I was a repeat customer but never again!! He took no responsibility.

This is regarding the Boardman, Ohio store. Late, Saturday afternoon, we were mattress shopping. We…read morewere the only customers in the store. The employee MADE NO EFFORT to assist us, but just sat at his desk and was reading off of his computer the whole time we were there. I asked some questions, and he answered WITHOUT EVEN GETTING UP AND COMING OVER TO ME. We left, went to a competing store not too far away, and again we were the only customers in the store. That sales person spent lot of time directly with us, explaining and comparing several different products in the store. He was what you'd hope for in a sales position - helpful, friendly, knowledgeable, and caring. We bought a mattress from him on that visit. Mattress FIRM lost the sale because of its uncaring, 'lazy' employee.

Very bad customer service! Ordered expensive mattress. Never heard back from them. Called to…read moreconfirm. Got time and date. They never showed up. We had things to do. Were told they would show up between x and y. In other words, the cable t.v. treatment. People on phone were very dismissive about our concerns. We were told the reason we were on the bottom of the list is because we were in Salem, Ohio. Then why have a store here? We should have went with the big, new chain store. Very disappointing!

From the owner: For over 38 years Sleepy Hollow has always carried the largest selection of quality name brand bed…read moremattress products in the Youngstown area.We offer Sealy Posterpedic, Simmons Beautyrest, Stearns and Foster, Tempurpedic Swedish foam mattress sets and pillows, metal headboards and footboards, adjustable beds and wall art. Free delivery and haul away of old.

The most cheerful sales associate greeted us. She put us through a quiz to figure out what works…read morefor us and had us test out several mattresses before letting us "sleep" on one. She was very upfront about all of the costs and warranties and billing. I hope this mattress works for us!

Mike Hout was great! He made the perfect recommendation and was so knowledgeable about all of the…read moredifferent brands and variations of each brand. He even knew the health benefits of different adjustable bases! Plus they had all sorts of options for payment and interest free financing. And last but not least even the delivery guys were happy and careful and so nice!! Would definitely shop here again.

This is a great family business. They offer wonderful customer service with kind salesmen and very…read morehelpful service technicians. My family has been going there for years. It is now in its fourth generation and they really show care for their customers, by giving back to the community and being flexible in emergency situations. They also fix sweepers and have great options for financing appliances. I highly recommend Groves! Shop Small!

The actual repairman that came out was great. Knew what he was doing and was polite. The issue I…read morehad was the way the warranty claim was handled. Any questions or concerns I had went through a 3rd party vender, not Grove appliance. I didn't find this out until I questioned the "service" department at Grove appliance. The parts were ordered by the technician but I didn't know what they were, I wasn't told. The parts I found out later were being delivered to my house. So I didn't know what to expect or inspect to see if they were ok. I would've thought the service department at Grove Appliance would've handled it all. Then there were all the texts from 3rd party vender,then Grove Appliance, then a survey, then another survey. Things did not have to be that complicated. Really THEY DON'T. So to sum it up. The service guy was GREAT. The process is crazy.

The products and services were excellent. We received our new bed today. Our sales consultant,…read moreMike, was very helpful in our decision-making process, considering all our needs in what we we're looking for. The delivery crew was also excellent, efficiently setting up our new bed and removing our old mattress. We highly recommend Sleepy Hollow Sleep Shop. from sales to service was a good experience.

I had a great sales experience buying a Sealy Ease adjustable bed at Sleepy Hollow Sleep Shop in…read moreNiles. Mike, my salesman at Sleepy Hollow, was knowledgeable and helpful. He has the Ease bed himself and said it's been a game changer for his back, which was injured in a car accident. Bill, the manager of the store, and Mike answered all my questions. I was able to set up delivery on the day of my choice, two days later. I asked if the delivery people would wear shoe protectors when they came in the house. Bill, the store manager, passed this information along to the delivery team and they were more than happy to accommodate me. This is the kind of thoughtful, personalized service you don't get anymore! Bruce called me the morning of delivery and said I was the second on the truck. All the people I encountered through Sleepy Hollow were considerate of the customer. Truly a great experience! I'd recommend this business to anyone who needs a new bed or mattress. Oh, and PS -- the Sealy Ease bed is wonderful!