This mattress felt so good in the store. Upon delivery I thought "this is not what I felt in the store". It was hard as a rock and very lumpy. Also the mattress weighs a ton and I cannot even tuck sheets in at the bottom. I have back issues, but they are worse now than ever and spend most nights sleeping on my old couch.Also the mattress is so high my feet don't touch the floor when I get up and I have to jump down.It is a monster of a mattress!! I suspect the model in the store is a ringer as I have read other reviews that people say the store model is much different than the one they receive upon delivery. Fortunately Sleep County has allowed me to return it after 2 months of toture and I have bought a Tempur Pedic which is supposed to be great. Hopefully I will be able to sleep without pain as it's supposed to be the best. Wish me luck! read more

I got my Kingsdown mattress about 6 months ago. It is without a doubt the best bed I have ever had in my life. I went out to find the feel that you get in the Ritz Carlton and the Four Seasons. You know, really supportive but PLUSH-PLUSH-PLUSH. I use my mattress on a powerbase that I had already, and it is so wonderful that I don't want to ever get out of bed. I feel perfectly supported, but there is no pressure anywhere on my body. It was a little pricy (almost 3000) but it was SOOOOOooooooo worth it. I got it through a Mattress Giant locally and they were a pleasure to deal with as well. I hope I never have to sleep on anything but Kingsdown for as long as I live. read more

I I purchased an 800 series top of the line mattress in 2010, and after 8 years one side started to sag, I called and they sent out a mattress marshal to examine and do his measurements. After a week I received a letter stating that the sag is more the normal but they are going to void the warranty because there is a small stain on the other side of the mattress, stating in the letter that is the cause of the sagging. That is bunch of lies they just don't want to stand by their warranty, please stay far away from this company. When I purchased this mattress nowhere stated that any stain will void a warranty, I really took good care of this mattress, I even have two sheets that cover the unit. So this is definitely a defect that they have recognized but getting away with not replacing it. I wish there was no star, they don't deserve even one. read more

My personal experience was fantastic. We co-own a little hotel at the beach and bought a dozen Kingsdown bed sets in 1997. We are only NOW having to replace them, nearly 20 years and these were used most every night! We bought the higher end units and that quality difference is really obvious - you get what you pay for. That's why we got a dozen more to take us into retirement last summer - and a decent deal too. It doesn't hurt that many of our Booking.com reviews talk about the comfortable beds read more

I've had my Kingsdown mattress for 14 months. It sags in the middle so badly that it causes me back pain. I'm very disappointed. I've had several Kingsdown mattresses before and was alway satisfied. Not any more. read more

I thought I had found the perfect mattress in 10-14 and was happy with it until 3 months ago the side wall of the mattress came apart from the rest of it. Kingsdown did send out an independent person to look at it, he agreed with me (at the time he was in my house, evidently he just wanted to appease me) that the mattress had broke down. However he didn't relay that information to Kingsdown and they deemed the problem normal sagging. And because it had a small stain on the opposite side the warranty was voided, not sure why they bothered to send anyone. It was a waste of time. I actually contacted them because I thought they would want to know the mattress was defective. It had nothing to do with sagging, 3/4ths of the mattress is ok, but you will roll off the side if you aren't careful.....BAD construction and a waste of my money. Never buy a Kingsdowns! read more

Received a defective mattress and we can not get kingsdown to honor their warranty. Stuck with a $3,500 mattress that sags more than our 10 year old mattress that we replaced. read more

buyer beware! stay away from this company! shop somewhere else! i purchased a kingsdown high end mattress and box spring set from se and after 3 years they started breaking down. after sending a third party furniture co. for inspection that determined that the box springs were truly defective and made the worst noise he ever heard when he turned in his report kingsdown weaseled out of their warranty because they said i had not used a center support. even the tech said they will find any avenue they can to "void the warranty" like if the tag is missing, any stain, etc... i tried to work with them to back their product but they chose profits over customer satisfaction. highly unsatisfied customer. i will never buy from sleep experts again or a kingsdown product. truly a pos! if I could give them a rating less than 1 star I would. read the other reviews! they are exactly right in what they write. kingsdown is a sham of a company and a pathetic excuse. junk, junk, junk, junk, etc... read more

If I could give them a ZERO star I would. This company is worthless when it comes to honoring their WARRANTY!! IN MY OPINION, the reason consumers buy mattresses and spend over $3,000 is for comfort. Well, not with this company - Forget comfort. My mattress has a board running down the middle from head to toe and they tell me that is not a defect -- that is NORMAL and in addition to that - they do NOT warranty comfort. I told them NO ONE finds sleeping on a board comfortable yet they DENIED my claim 3 times!!! You jump through ridiculous hoops to go through the claims process and for what...to receive another DENIAL!!! I WOULD NOT RECOMMEND ANY PRODUCT THIS COMPANY MAKES TO ANYONE BECAUSE IF YOU HAVE A PROBLEM WITH IT -- YOU MIGHT AS WELL THROW IT OUT WITH THE NEXT TRASH PICK-UP!! read more

The only reason they are getting one star is because I couldn't rate zero or negative stars...Two years ago I purchased a top of the line pillow top Kingsdown mattress from a local Sleepys in my area. I had previously owned a Kingsdown mattress for approximately 12 years and it was fabulous which prompted me to purchase another. Two years later I am unable to get out of bed without grabbing the edge of the bed and pulling myself out of a sinkhole in the middle. I called the company and they sent someone out to take pictures and measurements and have just informed me that a normal amount of "sinking" has occurred and they are denying my claim. So let's reiterate...they think it's perfectly okay to spend $2,500 on a mattress and in two years have to pull yourself out of a hole??? They are appalling...I don't think it's normal to spend my hard earned money on a crappy mattress that the don't even stand behind. By the way I've since went on line and have read that this is a common problem with their mattresses. My advice? Forget they exist because with this level of "customer service" they'll be out of business in no time. read more

If I could give zero stars here I would. Please do yourself a favor and do not buy this bed and if you do carefully read the warranty as it is devised to screw you from day one. The warranty says they will only replace the bed if there is more than a 1 1/2 sag in the bed when they test it. Their test is to have someone place their hand on the bed and press down rather than lay on the bed for an extended period of time which is how a bed is used. We have a two year old mattress that has a six inch sag in it and they refuse to honor the warranty as their "hand test" does not show enough sag. I plan on suing and starting a campaign to promote how horrible this be is. If you are interested in joining this suit please contact me at marcmlr@aol.com. If Kingsdown is reading this and wants to send me a new mattress of my choosing I will withdraw this campaign. read more

I am giving the 1 star rating due to the hype we were given about the great 15 year warranty. We were told that if our sleep to live incurred a body print in that time it would be repaired or replaced. We originally bought the mattress for 6000.00 at Southpoint mall at the sleep to liive store. Having a spinal cord injury, we were trying to make a wise investment for my needs. When the body imprint showed up and we called to make a claim on the warranty we did not get the service we had been guaranteed. A man came out and put a piece of string across the bed, clipped it to the sides and adjusted it (which I figured out later to be in their favor). I was denied coverage. People on disability don't have a spare $6000.00 to spend on mattresses. Very disappointed in the company which is Kingsdown.. Such a shame because it was comfortable in the beginning and we were bragging about how good a product it was. Even got at least 1friend to buy one. No more positive publicity from us!!! Poor customer service. Don't risk spending your money!!! read more

DO NOT BUY KINGSDOWN!!!!!!! My elderly parents bought a Kingsdown adjustable bed. From day 1 only one remote has worked, the mattress slide off the end and we have to lift the mattress and put it back. It is king size so it has 2 bases but they are not in sync. The mattress tore within the first month. We have tried to get help through the company we bought it from but Kingsdown won't do anything. I will never buy a Kingsdown again and I am posting this on every review site I can find. I feel honor bound to let as many consumers as possible know that Kingsdown doesn't care about customer service, quality products, or repeat customers. DO NOT BUY KINGSTOWN!!!!!!! read more

i purchased a mattress set made by this company through sleepys. we are having a problem with it because it won't soften any. after contacting customer service of both companies,neither are willing to do anything but sell a new mattress. i'm not shelling out another $2600 for this junk. i wanted to swap to the softer line but they said no. read more

When shopping for a mattress, we were told by our local store and others, Kingsdown mattresses are great. At first, yes, it felt comfortable. Over time we purchased 4 sets. However, within 4 years of purchase two of our mattresses started to have issues of softness and sagging. The local retailer told us we needed to contact Kingsdown directly for warranty support. We did, a technician came to the house to measure and believed the was an issue. Weeks went by and we contacted Kingsdown, only to be told, they would not do anything. Within 12 months we had an issue with another King size mattress and ended up with the same insulting result. When we called customer service, they would not budge and seemed like they were insulted we called. We went back to the store to make sure they are aware of the situation. Having a customer buy one time, seems very short sighted.... Congratulations, I have now replaced the mattresses with another brand. read more