From the moment we walked in to the showroom to select our new mattress and box spring, Jay Sloan…read morewas so friendly and courteous. He explained all products to us and answered all of our questions. Our mattress set was delivered when promised and the delivery men were just as courteous and respectful of our home. Should the need arise for another mattress set, we will look only to The Original Mattress Factory and Jay Sloan.

Great response to an immediate need. They crafted a mattress for us to meet a special needs…read moresituation and delivered it in one week. Now that's what I call customer service!

My husband and I spent the whole day searching stores for a mattress. The first store we stopped at…read morewas Mattress Firm at 8701 JW Clay Blvd. We spoke with William, who I can say, is an awesome professional in the showroom. We decided to go to all the mattress stores before our final decision. That was a mistake. We should have done business right off with William. Value City and the others were a nightmare. Thank you, William, for being there for us with your great attitude and personality!! Also, we would like to thank Jason for his help with our decision!! What a terrific couple of guys running the showroom. I will be recommending this particular store to everyone I know. Now our nightmare is over and our bed "Beautyrest RC Worldclass Providence" is going to be delivered tomorrow. Thanks again, William (our sales rep) and Jason!!! Happy Happy Customers!!!!!

If I could rate this place negative stars I would. On 8/19/2019 we paid $2,374.78 for a NEW…read moremattress and adjustable base from Mattress Firm. Not the cheapest thing around but we thought it was worth it. The promised delivery date was scheduled for September 10th. This day came and went with now call, no email, no notice of any kind that our mattress would not be delivered. I called the salesman and was told that there had been a mixup at the warehouse and that our mattress was not available but would be delivered September 16. Yesterday the mattress arrived and based on the condition of this mattress we refused delivery. This thing had at least one hole that we found, and was dirty on both sides of the mattress - like picked up on the side of the road dirty. So as soon as this happens I call to get a refund and the salesman apologized then promised a full refund. (I'm thinking that's mighty thoughtful of ya man.) When I check the bank at 5pm today looking to confirm the refund I see that once again the Mattress Firm has failed to deliver. I call the salesman to ask what happened. He says a refund will take another 5-7 days. This is unacceptable. The money they took from my account for a mattress they took a month to FAIL TO DELIVER is not something I am willing to tolerate giving them use of for another week. This company is a disaster and I would highly recommend avoiding them at all costs.

I recently bought a greenmont hybrid mattress from James. He was very informative and helped narrow…read moredown my decision. I went in not knowing anything about what type of bed I wanted and he had me go through the process to determine wether firm or soft was my preference. He had a lot of patience with me because I could not decide, but ended up with the best bed I have ever had!

Garrett was so helpful today. While I was shopping at Costco I bought a King Mattress and Box…read moreSpring from Garrett. He was kind, fast, and knew what he was Good at... his job!! 5 STARS to Garrett! If you don't want to waster your time call +1 (803) 228-3448 They are located at 13551 Steelecroft Pkwy, Charlotte, NC 28278

John, manager in the Matthews store, was outstanding. He asked us about orthopedic and allergy…read moreissues, and our sleeping positions. He spent a lot of time helping us select just the right bed for our needs. He arranged for delivery, setup, and removing the old mattress, understanding that it was a waterbed. Delivery did not go so well. They arrived early, which was great. However they refused to remove the old mattress and were going to leave the new mattress sitting in the middle of the room, until we had our son and neighbor come help. They got the (emptied) mattress outside, and the delivery men left. They didn't even take the plastic wrapping from the new mattress. We had to pay to have the old mattress picked up by Waste Pro. We notified John, have not heard anything back. It has been 5 weeks.

Amazing experience with Ian!! Hands down best customer experience and very knowledgeable.read more

The service her was A1 on my visit. I worked with James who was super helpful and insightful. As…read moresomeone who had zero idea what I was doing, he really helped me choose a mattress that I think will work best for my. needs. Best of all, he wasn't pushy and didn't hover, which helped a lot and gave me time to process.

I am now sitting in the most comfortable and best-for-me office chair I have ever experienced. Gave…read moreup on my Aeron. Went to RTB and worked with Steve Kaplan to fit my legs, butt, back and head. He was outstanding in working me through my options, setting up each model perfectly. And, this is ridiculous in today's world, Steve delivered the chair to my home and then spent a chunk of time to adjust in my office. Setting it up properly is key to the chair working for me. Although the chair is very premium priced, mine was over $3K, given the number of hours I sit, it's making a significant difference. This is not a paid endorsement or whatever. It's just a super product with over the top customer service.

I only went in to check out these sweet zero gravity recliners because of a mailer I got from them…read more(& they are right next to Duckworth's). The chairs I loved, but the prices are crazy (for me). They have mattresses & incline boards as well as other little things related to relaxing and your back. Luckily, the only salesperson was helping someone with mattresses, so I got to browse without bother. I'd probably go again to try something out, but I'd definitely try to find it for less elsewhere.

Have had our organic mattress from this place for 6+ years now and it's still going strong. We…read moremoved recently, so we rolled up our mattress (fairly easily) and moved it. No problems. We will likely order softer foam soon as my wife would like to go softer from the medium. But we will stick with this brand and mattress type. It does hold up well over time. Oh yes, and the customer support has been stellar. We even called into the shop (four years after our purchase!) and the owner cheerfully walked us through how we could take the bed apart and pack it for our move. Not many businesses continue to support the product years after purchase. So Kudos! :)

We spend quite a bit of time trying to decide between the organic mattress, a tempurpedic mattress…read moreand other ones as well. We read reviews, spent a lot of time with Tomasz and finally decide to move forward. We were not really happy shortly after it was delivered and they promised to make it right. It is the only mattress company that we looked at that did not offer a return policy. Most all companies offer a free return after 30 days but that was not the case with the Organic Sleep Shop. I seldom write reviews but after about 6 months I feel that I need to make my feelings known. The mattress we purchased is very high; this was a mistake in a couple of ways. I am 5' 2" tall and even with a reduced size box spring I have to slide into the side. This quickly makes the sides break down. Secondly, we purchased the mattress cover and it does not fit properly. I can attach photos. Lastly, the mattress is very heavy and I have a very difficult time making the bed. I cannot life the mattress to tuck in the fitted sheet or the top sheet. I have come to hate this mattress and although it was expensive I really hope to replace it soon with something that is easier to handle. I take responsibility for purchasing this mattress but I also feel that they should have advised me differently. Although I have never returned a mattress, I would have returned this had that option been available. Think twice before you purchase The Kink Plush Suppor Coil, FIrm Latex, Soft Latex Mattress and the King NatureSoft Mattress Protecor ($179.00) - We paid over $6,900 for this mattress and I truly regret it. Make sure you are aware that this is not one that can be returned if you are not happy. It supposely has a 20 year full replacement warranty - but not quite sure what that means since they would not return it within 30 days.

Knowledgeable designer recommendations, courteous customer service, unique pieces that you can keep…read moreforever. They have reserved parking spots, making it easy to access in a busy area. Loved shopping here!

If you like a mid-century, Euro-Scan design esthetic, then this is your place…read more Beautiful and architectural fun and functional furniture and decor. Wonderfully friendly and helpful staff, especially Alexandra! They provide measuring services at your home and will help you find the right piece to fit your space and tastes. The designers are also on-hand to answer questions or customize to your needs. Very happy to have found this site!