Service was terrible Man didn't even get out of his chair as…read morewe were walking around taking a look at beds Maybe young people can't afford beds!

The service after purchase is a problem. The store referred me to the manufacturer. Still no…read moreappointment for them to check my mattress.. I was told they would call me back. No call. Won't buy from Ned Store again. Or recommend them to others.

Don't ever buy a mattress from The Bed Store. Roger Cunningham. Bought a Simmons beauty rest black…read moreless than 5 years ago. Biggest piece of junk of a mattress you can buy. Sunk in on both sides and it is 1/4 of inch of being out of warranty according to them. The picture is my 2 year old grandson sleeping on it, you can see how bad it is. They told me I still have 5 years for it to get worse 10 year warranty. They can sleep on that junk for 5 years if they want. I can get a better mattress and service from Big Lots. The Bed Store tells me it's up to the manufacturer on warranty, I have contacted the manufacturer a couple of times and they say the warranty is through the dealer it was bought from. So which is it?? It's just a big run around. It's going in the dump and I will buy a real mattress from somebody reputable that stands behind their product.

Just needed a queen box spring for our guest room and you would have thought we were buying $5000…read moreworth of products from The Bed Store. We were treated so nice and cordial! Doug was spot on with helping us and made a few great suggestions. Thank you BED STORE!

This store looks small from the outside but has lots of beds at amazing prices. The store owner was…read moreknowledgeable, helpful, and kind to me when I went in looking. Their delivery service is great as well.

We are obsessed with our new mattress from The Mattress Place! The owner got it delivered to us…read morenext day and we were able to sleep on it that night- didn't have to wait for it to inflate! Most comfy bed I've owned and incredible customer service. We even got a picture with the salesman who helped us out bc it was that great! first night sleeping on it my Oura ring gave me a sleep score of 93! Woo! thank you!

I bought a mattress from Daniel a few years ago and recently had an issue with it. He went…read morecompletely out of his way to help me contact the company and handle the warranty claim process from start to finish. He got my issue resolved and helped me get a replacement mattress with zero pressure to upgrade or spend more money. Daniel was honest, professional, and genuinely cared about helping me out. That kind of customer service is hard to find these days. 100% would recommend him to anyone looking for a mattress or someone who stands behind what they sell.

Great customer service, great pricing, and great quality. Will definitely be returning for my…read moreguestroom mattress!

Amazing experience with Chad! Super knowledgeable, patient, and kind. They extended the deal to…read moreallow us to take our time and think about our decision. Definitely would recommend!

Today I met Connor the literal best and most knowledgeable salesperson (who isn't sales-y but also…read moreefficiently does his sales role)! I went in because I drove by the sign on the building a few weeks ago "Organic Mattress Gallery". I decided to check it out today specifically because I started having lower back pain and although I sleep well throughout the night, I wake up with the pain that ends when I start my day....I figured, maybe it's my pillow? I walked in and was instantly greeted by a kind face and big smile - Connor you are awesome! I walked out with an awesome pillow, which just so happened to be on close out, after getting allllll my questions answered without hesitation and seeing the genuine belief in the company he works for. If I decide to get a mattress, or new healthy bedding, I am definitely coming back. Recommend this place 100% check it out for yourself!

My husband and I bought a mattress from Mr. Bray almost two years ago and it was the best purchase…read moreever! Mr. Bray was very knowledgeable on the products and was super helpful answering all our questions. I'll admit that I had sticker shock on the price tag of the mattress, but after having it for two years, it was money well spent AND a great investment. You can't put a price tag on great sleep! We bought the blacked out hybrid mattress and let me tell you, the mattress has not broken down and does not have any body impression that you get with other mattresses. I love that the mattresses are made in the USA, right here in Tennessee, and is a super high quality product.

I've been dreading buying a bed because I was worried I would get something that wasn't right for…read moreme. Joseph Bray was super helpful, not pushy at all. I bought the bed the next day, turn went back and bought the same brand/style pillow that I used when I tested the mattess. Can't wait for the bed to be delivered!

We have purchased three or four beds from these people over the past year or two spent thousands of…read moredollars I wasn't gonna go back to him and I shouldn't have so I had a bed with a 10 year warranty on it. They're not taking care of that the salesman that I had Jimmy Welch made promises they set up delivery 2 nice men came out with the bed didn't install it they were told about a return a warranty. They said it would be warranty, but they couldn't take the bed with I can't put old beds with new beds never came and picked it up. Paid $200 extra for having the bed set up. Nobody set it up. Promises made never kept Keven can't even describe what he is Power hungry idiots I'd have to fire myself if I had them in my business and Mr. Roger I don't know where he is. He's like a ghost. He's not watching over his shop. I go into the Turkey Creek store and Jimmy Welch is sleeping on their beds with his dog in the middle of the afternoon I don't get it absolute worst do not and I mean do not buy a bed from this company at any of their stores go elsewhere go to Ashley go to Knoxville wholesale the best bed they have is a Tempur-pedic bed buy it from them, but don't buy it from the the bed store I'm done. I hope you are.

If a new mattress is in your future, I would like to recommend Wayne Adkins, Sales Manager at the…read moreBed Store in Powell, TN. He helped me with the purchase of a Kinesis latex mattress. First of all, he gave me a call when the mattress went on sale, and continued throughout the sale process, answering my questions with his expertise. He cares about his customers and if you have a problem, he treats it as if it's his own. I would also like to give a shout out to Dillard and Brad, the two young men who delivered the mattress. They were so nice and very careful with the delivery, making sure it was placed just as I wanted before they left. Mr. Cunningham should be pleased to have all three of these gentlemen representing his business. I love my Kinesis mattress! Ann W.

I purchased a Matress there back in 2018 and it was a great Matress at a great price.a lot of good…read morestuff to say about the previous owners. Unfortunately those owners are no longer there and it is under a new ownership. I went there again expecting to find the same great people and service but found out that is no longer there. The guy had the door locked during regular business hours and he had someone in there. He came to the door and said it is by appointment only. He said I could wait about 30 minutes then he could talk to me. I feel that if I come to your business to purchase something that I should not have to Wait 30 minutes. I left and went to Matress Firm on Clinton Hwy and purchased a Matress. I highly recommend them and as far as Mr Matress I will never waste my time to go back there again. They mise well close the store down. Zero minus rating for them.

Mike Copeland was delightful to work with. Great selection and prices and easy delivery. Highly…read morerecommend.