If you don't want to read my review heed my advice, please! NEVER shop at this store. They are not honest or honorable retailer. However , if you have made the mistake of purchasing there and have a problem ( And if you read all the reviews of all of the stores, owned by the same two people, you will see that you will be in the majority) just go straight to an attorney. Trying to get in touch with the owners Ty Hingles and Lee Burns is impossible! They do not take pride in their stores or in their sales people and there's a good reason for both! The situation that I had at Mattress Direct with Ellis on Airline Highway is so detailed, I don't want to bore you with all of the needless back & forth that has nothing to do with the promise of a 365-day trial period on nectar mattresses that I purchased from him. I tried 2 Serta mattresses that he said he had available. I never got to lay on them but I specifically asked him if these mattresses were hybrids & he said yes when they arrived, they were only memory foam which was stamped on the bottom with a plastic label that said "MEMORY FOAM. Therefore it was not what I was promised but I was told I had to wait 30 days before I could return them. technically this should never have been even a trial. He told me they were hybrid mattresses when they arrived. they were memory foam. They should have, IMPORTANTLY, because the description given by the salesman and the description on the mattress itself were not the same thing (it wasn't a trial period) given me a REFUND at that point. no a TRIAL PERIOD"! I should have DEMANDED my money back right left the store, & bought ELSEWHERE (were they at least offer two trial periods, as Mattresses Firm offers) & none of this would be happening. HOWEVER , now well within my 365-day trial period, Ellis told me that they only offer ONE trial period, even though when I asked him what the trial period for Nectar was, he replied "they offer a 365 day trial"! I have a witness that heard a conversation i subsequently, had with him. Now they refuse to honor it. I've contacted Nectar as they promised me that if this company would not honor the 365-day trial, that they would pick them up. Now I've received a letter from nectar asking for more details that I provided them more than 2 weeks ago, but now I've heard nothing back from them. I've contacted both owners, sent them letters, left several messages & they do not return their calls, as you can see from the other reviews. This company promises yet they never deliver. As you can see from other reviews, they look for any way they can to get the most money from you & yet, not honor any kind of warranty/ trial periods. These mattresses were slept on for 2 months. I didn't want to deal with Ellis but it got to the point where I had to & it's exactly the nightmare that I thought it was going to be. All of this, he said /he said between the salesman & I are all needless chatter, but they'll find something they will claim, watch them, but they have no proof of it. NEVER buy from these people EVER, or you will be stuck with two miserable mattresses that you paid over $2,000 for that are not even comfortable enough to lay on for one night! however, look at the receipt, add the numbers up and subtract what I paid for it and you will see that they owe me $187.65.. simple math! I share the receipt that shows the description of an iComfort Iona mattress that I was told was a hybrid and it was not. ..as you can see from the AI generated response. As well as the salesman's rude text that I was able to uncover after he deleted it and the receipt showing they owe me $187.65 from the first transaction. read more

See all

The situation that I had at Mattress Direct with Ellis on Airline Highway is so detailed, I don't want to bore you with all of the needless back & forth that has nothing to do with the promise of a 365-day trial period on nectar mattresses that I purchased from him. I tried 2 Serta mattresses that he said he had available. I never got to lay on them but I specifically asked him if these mattresses were hybrids & he said yes when they arrived, they were only memory foam which was stamped on the bottom with a plastic label that said "MEMORY FOAM. Therefore it was not what I was promised but I was told I had to wait 30 days before I could return them. technically this should never have been even a trial. He told me they were hybrid mattresses when they arrived. they were memory foam. They should have, IMPORTANTLY, because the description given by the salesman and the description on the mattress itself were not the same thing (it wasn't a trial period) given me a refunD at that point. no a TRIAL PERIOD"! I should have DEMANDED my money back right left the store, & bought ELSEWHERE (were they at least offer two trial periods, as Mattresses Firm offers) & none of this would be happening. HOWEVER , now well within my 365-day trial period, Ellis told me that they only offer ONE trial period, even though when I asked him what the trial period for Nectar was, he replied "they offer a 365 day trial"! I have a witness that heard a conversation i subsequently, had with him. Now they refuse to honor it. I've contacted Nectar as they promised me that if this company would not honor the 365-day trial, that they would pick them up. Now I've received a letter from nectar asking for more details that I provided them more than 2 weeks ago, but now I've heard nothing back from them. I've contacted both owners, sent them letters, left several messages & they do not return their calls, as you can see from the other reviews. This company promises yet they never deliver. As you can see from other reviews, they look for any way they can to get the most money from you & yet, not honor any kind of warranty/ trial periods. These mattresses were slept on for 2 months. I didn't want to deal with Ellis but it got to the point where I had to & it's exactly the nightmare that I thought it was going to be. All of this, he said /he said between the salesman & I are all needless chatter, but they'll find something they will claim, watch them, but they have no proof of it. NEVER buy from these people EVER, or you will be stuck with two miserable mattresses that you paid over $2,000 for that are not even comfortable enough to lay on for one night! however, look at the receipt, add the numbers up and subtract what I paid for it and you will see that they owe me $187.65.. simple math! I would share the receipt that shows the description of a iComfort Iona mattress that I was told was a hybrid and it was not. ..as you can see from the AI generated response. read more

Ellis is absolutely amazing! I was looking for the softest mattress I could find. Ellis was extremely patient, letting me test numerous mattresses. In the end, I didn't find a mattress, but purchased Ellis' favorite pillow. All in all, a great experience. read more

We bought a mattress that was supposed to be delivered in four days. They never came. When we called, they apologised and said that they could not send it for another two days. When the two days passed, they couldn't deliver it until the next day. The next day came, and they didn't deliver the bottom mattress because they said it wasn't in stock, even though we bought it. They are a horrible disreputable company, and you should never do business with them. read more

ellis is amazing he went above and beyond to make sure i got what i needed in the time frame that i wanted it! !update! since my purchase i have realized this company including both owners ty burns and lee hingleand as well as ellis are absolutely horrible people and does shady business. upon having my matresses for 3 days i was unsatisfied...so i called to let the ellis know because upon my purchase he told me there was a sleep trial. when i spoke to the store they said oh no thats not correct these do not have a sleep trial. ellis admitted to me and the owners of the business that he had given me the wrong information about my purchase and after asking the owners for a refund i was told they refused. i asked several times for both managers to call me and they refused to call me directly and sent messages through other employees that they would not make good on what ellis told me upon my initial purchase. these people are not only doing shady business practices but they are also cowards not willing to make exceptions when they make a mistake and make things right for the customer when things happen due to no fault of the customer. i will never do business with rhis company again. and if you are wise you will find a more honorable company to make your purchase from. it has been almost a month now and my call has never been returned from either business owner even though they are fukky aware of me being misadvised by a agent of their company. i was told that after hurricane francine due to labor day just passing they went on vacation. must be nice to rip off a customer then go off like nothing happened and spend money that should have been returned to a customer. i guess when u own several locations of a business the less one individual customer and their experience matters, right? there are several videos on fb of one of the owners speaking about how they dont just open locations to open them the most important thing to them is their customers experience, that is laughable, deplorable, and such a lie. they care about $1 over any customer on any day. its disgusting and disgraceful what this company did to me and i will leave this review here and everywhere else that takes reviews on company. buyer beware of this company they will tell you whatever they have to in order to make a sale then after that they throw you to the side like trash. everything will come full circle, god will deal with you and what you all have done to a working class mother of 2! read more

March 2023, I brought my Mom to the Siegen Lane store to buy a new bed. She is 90 years old and not quite 5 foot tall. We were looking to get something that would fit her size and ability to safely get in bed. Taylor helped us pick out the set. She told us if we were not satisfied with the bed we could return it. Because the bed needed to be low for my Mom to get in the bed, Taylor suggested a mattress base that could be lowered as low as she needed. She told Mom if she didn't like the bed or had any issues, it had a warranty and could return it. She also sold us a mattress cover with cooling properties and protect the mattress. Mom was very excited to get her new bed. On the day of delivery, the crew removed the old bed and came in with the new setup. When they went to open the new base, Jesse, one of the delivery guys, saw the frame was bent. This was late in the afternoon and he said they would come back at a later date with an undamaged frame. I told him they would have to temporarily make it work so my Mom was not sleeping on the floor. He had me take a picture of the bent frame and said he would tell the warehouse about the issue. Informing me that they would either replace it or give her a credit. They also said the bed could not be as low as she needed it. After contacting Taylor about the issues, it took a few days for a response. It took about a week before they came back out to lower the bed. Jesse, who had been there the first time, asked me to show him the bed. I said I was glad he had come back and he told me he had never been to this house. Taylor was told these were two different guys that came out the second time. He said he had never been to the house which was not true. I have cameras with him walking up the driveway so I know it was Jesse both times. We tried for several months to make the mattress cover work, the fitted sheet kept coming off the bed because the mattress cover is slick and the sheet will not hold. Yesterday, I went to the Siegen store to return the mattress cover. I talked to another sales person and told him I wanted to return the cover and explained Mom's dissatisfaction. After trying to give me a sales pitch and skirting around the problem, he looked up the account to see what we had purchased. He then said he needed to talk to the manager/supervisor to see how to do the return. He asked to go in the back to call so I am not even sure he called or what he told them. He came back out and said because I did not have the package it came in, I could not return it. We were never told we had to keep the packaging. At this point, the delivery people unpacked everything so maybe they took it. Because of promises not kept or untruthful and after talking to Taylor again, she told me returns are not allowed. I am writing this review because they never contacted me after emailing. It is still too high for her and at some point she will not be able to get in the bed by herself. The frame is still bent, the delivery guys did not tell the truth and what Taylor promised, low bed, and return policy was not accurate. NEVER buy from this company, their service and warranty are not as promised and if you have problems with their product.........good luck because they could care less. Only want the sale!!!! read more

Great store, clean ,sales associate Mr. John was very helpful in my search for a new mattress John took Care to find the perfect fit for my needs After setting up my new bed I am 100% satisfied with the quality and service I received read more

We haven't shopped for a mattress in 7 plus years so it was really overwhelming to see all the new, different styles that were available. After hours of going from one store to the next and laying down on one mattress after the next we made it to Mattress Direct. I really wish we would've stopped here first because it would've saved us a lot of time. Kendrick was great! He was really knowledgeable with all the mattresses and he helped us stay within our budget. He definitely helped us find the most comfortable mattress that I've ever owned. If you come here ask for Kendrick. He's really nice, helpful and he can help you find the perfect mattress to meet your needs. read more

Kendrick made shopping for a new mattress at Mattress Direct on Airline Hwy the best experience ever! He knew his stuff, answering all my questions and explaining different mattress types to me! Glad I bought from them. read more