Really can't thank Karl enough for his help! It was busy when we first got there but he did an amazing job helping everyone out while being very personable. We were super surprised to find out he'd only been working there for a few months since there wasn't a question we had that he didn't have an answer to. He just seemed to love what he does and he's very good at it. He helped me narrow down the mattress I wanted with ease and made the process enjoyable and seamless. Thanks again! read more

March 2023, I brought my Mom to the Siegen Lane store to buy a new bed. She is 90 years old and not quite 5 foot tall. We were looking to get something that would fit her size and ability to safely get in bed. Taylor helped us pick out the set. She told us if we were not satisfied with the bed we could return it. Because the bed needed to be low for my Mom to get in the bed, Taylor suggested a mattress base that could be lowered as low as she needed. She told Mom if she didn't like the bed or had any issues, it had a warranty and could return it. She also sold us a mattress cover with cooling properties and protect the mattress. Mom was very excited to get her new bed. On the day of delivery, the crew removed the old bed and came in with the new setup. When they went to open the new base, Jesse, one of the delivery guys, saw the frame was bent. This was late in the afternoon and he said they would come back at a later date with an undamaged frame. I told him they would have to temporarily make it work so my Mom was not sleeping on the floor. He had me take a picture of the bent frame and said he would tell the warehouse about the issue. Informing me that they would either replace it or give her a credit. They also said the bed could not be as low as she needed it. After contacting Taylor about the issues, it took a few days for a response. It took about a week before they came back out to lower the bed. Jesse, who had been there the first time, asked me to show him the bed. I said I was glad he had come back and he told me he had never been to this house. Taylor was told these were two different guys that came out the second time. He said he had never been to the house which was not true. I have cameras with him walking up the driveway so I know it was Jesse both times. We tried for several months to make the mattress cover work, the fitted sheet kept coming off the bed because the mattress cover is slick and the sheet will not hold. Yesterday, I went to the Siegen store to return the mattress cover. I talked to another sales person and told him I wanted to return the cover and explained Mom's dissatisfaction. After trying to give me a sales pitch and skirting around the problem, he looked up the account to see what we had purchased. He then said he needed to talk to the manager/supervisor to see how to do the return. He asked to go in the back to call so I am not even sure he called or what he told them. He came back out and said because I did not have the package it came in, I could not return it. We were never told we had to keep the packaging. At this point, the delivery people unpacked everything so maybe they took it. Because of promises not kept or untruthful and after talking to Taylor again, she told me returns are not allowed. I am writing this review because they never contacted me after emailing. It is still too high for her and at some point she will not be able to get in the bed by herself. The frame is still bent, the delivery guys did not tell the truth and what Taylor promised, low bed, and return policy was not accurate. NEVER buy from this company, their service and warranty are not as promised and if you have problems with their product.........good luck because they could care less. Only want the sale!!!! read more

Before buying from Mattress Direct you need to have everything in writing and clarified. we purchased a king size mattress prior to a Memorial Day Sale and was told we had to pay full price but would get a tad bit over $1000 credited back to our card once the Sale began HOWEVER this was not the case as we only received $439. I contacted my sales client and never got an JonesT answer because she knew what she said but that was not actually what went down. I reached out to the owner and ALL he did is white wash what was said because the paperwork was correct. Guess I am to trustworthy. SO just be aware of what someone agrees to. PERSONALLY I would NEVER purchase from Mattress Direct again. I like to deal with people who honor their word. read more

Karl and Taylor were great!!! They both helped my husband and I pick a bed out for both the Memorial Day and Fourth of July Holiday Sales. They have this machine that will scan you and print out a list of mattresses that are prescribed for you! Every question that we had they had answers to and were not pushy at all. We ended up picking out a mattress that was the cheaper of the two and it was great, but after getting it home we decided we wanted the more expensive one. They let us know about our 1 year sleep trial during our original purchase and Taylor handled our exchange the same day we came in. It was such an ease to do it! I was nervous because I did not want to feel like a bother, but she made the experience such a breeze. And Karl had us laughing the whole time! You can tell they know what they are doing and really enjoy their job. I am so pleased from my time in the store all the way to delivery and even after. I will always buy my mattress from Mattress Direct!! read more

They are terrible they changed our delivery day without any notice I have been sleeping on the floor since Saturday and today i was supposed to get my mattress but its apparently out of stock. The worse service i have ever encountered will not be going back read more

Got a new mattress over the Labor Day weekend and they were very good about helping me find a mattress that was comfortable and affordable. The delivery was free and they even delivered on the holiday. The staff was great and I'd highly recommend this place! read more

Will was amazing! We went to mattress firm first as a recommendation. They didn't approve us. It was very discouraging. Then when we went to Mattress Direct and talked to Will. We got approved and Will made it super easy and made us comfortable. Thank y'all so much! read more

I was so impressed with the Great service and Great selection from Mattress Direct. Andrew, my sales associate made my purchasing experience so easy and really helped me make the best decision for my mattress purchase. CUSTOMER FOR LIFE! read more