I needed a specific mattress very quickly, and Richard and Brandon were so incredibly helpful. They…read moreknew a lot about the mattresses, policies, logistics, and all that, but their level of compassion and understanding about my situation went way above and beyond. I would highly recommend this Mattress Firm.

Eve was great! She was helping two other people, me, and answering the phones. She kept an amazing…read moreattitude and professionalism the entire time. Every store wishes they had someone like Eve working. She knows her stuff, is kind and just lovely to work with. My new mattress is on its way and since I bought a box spring and mattress, they will haul away 2 items. And they will price match and do a free exchange for 4 months. Yep, I'm happy.

Just bought a leather sectional here. Great labor day sale. We found the exact same couch for…read morethousands of dollars less than Mueller Furniture in Fairview Heights! Quick delivery

A little under 5 years ago, we bought what was supposed to be a higher quality sectional couch from…read moreKettle River. The salesperson talked us into the protection plan. Fast forward 4.5 years, the couch looks terrible as it's losing its shape and falling apart. Last week, one of the pillows ripped off the back of the couch and we subsequently submitted a protection plan claim. The claim was quickly rejected and so I called the Kettle River Manager. She said it was declined because it was wear and tear over time.. most likely because a pet was sitting on it and it caused the issue. We do have a dog, but it definitely has never sat on the back of the couch. She then tried selling me on using their furniture repair tech (which I'd have to pay for). I obviously declined. Fool me once, shame on you. Fool me twice, shame on me. What I've gained from this experience is Kettle River doesn't expect your furniture to last more than 5 years and even if you purchase a protection plan, they will most likely reject any claims.

Service was absolutely fantastic. Purchased a mattress on Thursday. Delivery day was Saturday…read more Delivery guy couldn't believe I was getting rid of my (8 yr old) mattress. It was sagging in middle. When I saw box spring I knew why mattress was sagging. There was a huge dip in the middle of box spring. When he took box spring we could see the rails etc had failed. After they left I called store to explain problem. Seth came to my house with new rails & put bed together. Super service!!

I love this store! We bought a great mattress here at a good price but the best part is the sales…read moreteam. No high pressure sales and very professional, knowledgeable staff. Love their culture and will buy all our beds in the future from them. They are a breath of fresh air after visiting other stores like Ashley where your needs come second to their commission. I'm so glad to have The Bedroom Store in our area!

Went in and spoke with Eve. She was Wonderful!! Very thorough and took the time to explain…read moreeverything and to answer my questions. I would recommend Matthew Firm in Glen Carbon to anyone interested in purchasing an mattress.

Since even Consumer Reports doesn't offer much help in selecting a mattress, this is a pretty good…read moreplace to begin your shopping. First, let the salesperson guide you through a selection test. You use a computer terminal to enter some personal information like your height, and whether you prefer to sleep on your back, side, or stomach. Then you lie down on a test bed, which "measures" your pressure points. The printer spits out a custom recommendation for the firmness that you need. Then, let the salesperson lead you around the store looking at mattresses best-suited for you. There's some color-coding used in signage to help you keep options sorted out. If you're with sleeping partner, you'll hear about sets that offer the best compromise between your two recommendations. The mattresses here span a wide price range.

if I could leave a 0 star I would. I purchased $6478.45 worth of furniture including the 5 year…read morewarranty. Called prior to my warranty expiring to use, and was told the company did not have anything on file for me. Since then, my warranty has expired, leaving me with store credit. I have called dozens of times, speaking with different people each time who create cases regarding me wanting my $699.99 back in full due to them not honoring the warranty I purchased. They have essentially stole $700 from me and have given me the run around, told me I would be contacted, and it's all been lies from Ashley. They are now saying since it the warranty had expired, there is nothing they will/can do and in store credit is the only option I have. Do not buy the warranty from this company, total scam.

Worst experience with a furniture store ever! sales Associate entered wrong table on my order…read more Manager double checked the order and approved it even though it was wrong. So of course wrong table gets delivered and isn't usable with the counter height stools ordered because the table is too short. so am told the table that was ordered is discontinued and only one available is floor model which is scratched on the top. Gets worse this store insists the only way they will swap out the wrong table for the scratched floor model is if I return the new stools and take the floor model stools. this is rediculous, wants me to give up new stools for basically used ones all On their mistake not mine. I call corporate they just pass it back to the store manager. BTW store manager gives me the runaround and doesn't make decisions has to pass this off to his boss who offers the same thing take it or leave it. Store manager also gave me a number to call after I already explained I called customer service at corporate and had a case created. Did this just to give me the runaround around . BTW the sales person that sold this set to me was in the store when I went back in about the wrong item being delivered. All she did was give us a phone number to call . Terrible customer service. this is still not resolved reasonably. I mean really we agreed to take a damaged table from the floor on their error but there is no way we should even be asked to return perfectly good stools that were the correct items for floor models. You know That is just not the correct way to treat your customers. do yourself a favor and shop elsewhere. I know we will never shop in this store ever again nor any other Ashley Furniture Store.

Friendly, had what needed in stock. Delivered within an hour. Best service you can find.read more

Love this place! There is literally nowhere else to get furniture in the area like couches,…read morerecliners, loveseats and mattresses! They have 3 warehouses full & have a decent selection for every budget. The staff was extremely friendly!! They also delivered for a nominal fee if $30 which I felt was very fair and great! Thanks Liquidation Warehouse!!

Katelynn and David were great help with us finding a bed frame. awesome customer service, very…read morefriendly, Great people 10/10

I moved from out of state. David Witt helped me with recommending a mattress without even seeing or…read morefeeling it. I explained that I like a firm mattress and have some back problems. He was able to quickly recommend something I would like and the delivery process was very easy! He had my mattress delivered the same day I got the keys to my new apartment. This all happened a year ago, and I am still very happy with my mattress. Highly recommend working with David :)

Do I recommend? 10/10!!!!!!!! Don't let the outside of the building fool ya, this place is grade…read moreA+. 1. These guys are amazing. 2. The products are great. 3. Experience in this store is what you need to made an educated and confident decision for an investment i. Tour bedroom. I called these guys and they answered every question I had over the phone. Let me tell ya, a had a lot lol. They had the patience of a saint and the knowledge of one too. I had made multiple phone calls that day and they were the only ones who didn't treat me like I was wasting my time. Once they told me the prices, which were half of what I had seen all day, I had to go see it for myself. Once I got in store I spoke with them and they had me in the perfect bed within 30 minutes. There wasn't a rush, they were just that good. They actually got me in a bed I wasn't looking for and I thank them for it. Not only was it cheaper, it felt better than the original I had picked out. Then they set me up with an adjustable bed frame that, as they say, does everything but park the car. I got all of this at the same price I would've gotten a frame anywhere else. Best part, I WALKED OUT WITH MY MATTRESS THE SAME DAY!!!! Being in sales before myself, I commend them on their honesty and ability to explain products and pricing to me. Thank you thank you thank you form my wife and I. You guys are the best and we appreciate the hospitality. I've had my bed for a couple weeks now and everything is perfect. 100% recommend!!!!!!!

My daughter and I went here because it was close to a place we were previously. We knew size, type…read moreof construction and pressure we wanted. The salesman listened to us, treated us with respect, offered us many options, and informed us delivery fee in advance. We were pleasantly surprised that they had a queen-sized Sealy Hybrid plush for half the online price with one small black spot on the side, which was disclosed prior to purchase. The spot did not bother us, and we were thrilled to learn they could deliver same day ( maybe because it was on the weekend?) and would get a discount for providing 1 person to assist delivery driver with removing our old mattress and installing the new one. The driver was courteous, friendly notified us he was en route. Happy customers!