This review is long overdue, but what I experienced with Mueller's Furniture--the owner,…read moremanagement, and sales associates--was unacceptable, unprofessional, and manipulative in their effort to make a sale. My experience began while working with Kimberly. We met in person at least three times over several weeks while I was shopping for a dining table. During each visit I clearly explained that I needed a table that could seat 10 people. I planned to purchase 8 matching chairs and use 2 additional chairs I already owned when we had larger family gatherings. When we finalized the purchase, I spent $9,584.07 on the table and chairs. When the table was delivered, we had not yet hosted a large gathering, so we had not used the butterfly leaf extension. During our first large family gathering, we installed the butterfly leaf to expand the table and quickly discovered the table could not even fit the 8 chairs purchased with it, let alone the additional two chairs we intended to use. In fact, the table they sold me realistically only fits 6 chairs, which means it never could have met the requirement I clearly communicated multiple times that I needed seating for 10 people. After the event, I went back to Mueller's and spoke with a manager. They sent a technician to my home to see if the table legs could be widened to allow the chairs to fit. When the technician arrived, he did not even know why he had been sent. After I explained the situation, he immediately said it would not be possible to widen the table legs and did not even need to inspect the table to confirm that. At that point, it felt like management was simply trying to dismiss the issue rather than address the problem they created. After waiting several weeks without any follow-up from the company, I returned to Mueller's again and spoke with Viviana Mueller. She contacted the table manufacturer, Hermes, and told me the only option would be to replace the tabletop for an additional $2,000, while reusing the original legs. She also said we could keep the old tabletop. When I asked what I should do with it, she casually said I could "just throw it away." Considering how expensive the table was, that response was both shocking and wasteful. As we reviewed the dimensions of the replacement tabletop, I quickly realized it still would not seat 10 people. At that point it became clear that they were trying to sell me yet another product that would not meet the needs I clearly communicated from the beginning. Instead of acknowledging the mistake, they were attempting to make another sale. I later wrote a letter to CEO Mark Mueller explaining my experience. He called me and stated that their company policy says returns or refunds after delivery are "at the discretion of management." He then told me that his decision was not to work with me, provide a refund, or offer any credit. Throughout this entire process I felt dismissed and ignored after the sale was completed, despite the fact that the issue resulted from their salesperson selling me a table that did not meet the requirements I repeatedly communicated. Based on my experience, this felt very similar to a bait-and-switch style sales tactic. Mueller's often highlights their history and their roots with "Honest John" Mueller and their commitment to community values. Unfortunately, my experience reflected the opposite. Once the sale was made, there was no accountability or effort to correct the situation. Based on my experience, I would strongly encourage others to carefully consider shopping elsewhere when purchasing furniture.

This is the place to purchase exceptional furniture made from real hardwood & excellent craftsman…read morein Amish Country areas around the Midwest. We just purchased a TV stand last year with cabinets & now a walnut top kitchen table & sideboard or hutch too.

My husband and I have purchased several things from B's Home Gallery. It's such fun to explore the…read morewide-ranging selection of furniture styles and accent pieces. We especially enjoy the way the store is arranged and decorated. It feels big as well as cozy depending on which path we choose to walk through with the beautifully displayed vignettes and cubbyholes all decorated with pieces for purchase. One of the things that keeps us coming back is to see what fun pieces you've added. Your advice and creativity with mixing old with new; traditional, transitional, contemporary and eclectic pieces helps us add sophistication, fun and function in our home. We'll be back in soon! Carolyn & Mike (Real Customers)

From the owner: B's Home Gallery offers furniture, decor, gifts, and interior design consulting services to the…read moreLake Saint Louis, MO area.

Bought a very expensive mattress from here and got it home, a week later pulled on the mattress…read morelining it up and as I was pulling the mattress the whole side ripped. They never replaced it!!! This means that they sold me a old mattress. I will never ever shop here again.

We love this place! Great customer service and the selection worked for us. We purchased a…read moresectional and a mattress on easy 90 day same as cash. Everything went like clock work, easy peasy. You should check them out. We will be buying more soon!

Saleman was very patient with us!!!!! I purchased entire bedroom set & living room tables. After…read morethe purchase I needed to cancel 2 of the pieces. Office staff was VERY helpful! Delivery gets a 2 star though!!!!.... We knew they were coming and did our best to get 2 dogs/2 cats put up but in the end (disabled husband at home)... delivery guys kept leaving door!!!! and 1 dog got out and were afraid cats did as well....all animals are home but delivery guy could have been more helpful with keeping the door closed.

After 3 months of owning our brand new bed- entire support beam in the middle snapped in half- and…read morenow my mattress is on the floor. Cheap tiny piece of wood holding the entire center of the bed up - complete snapped. CHEAPLY MADE FURNITURE. I had to go on Amazon and buy a metal frame to fix it.

My wife and I just purchased a beautiful sectional at Carol House Furniture in Valley Park, and it…read morewas a wonderful experience! FIVE STAR ALL THE WAY! We first met Dave our salesman, while browsing and thought we found the right sectional within a short time of looking and sitting on multiple pieces. Dave suggested that we could have a designer come to our home and help us by creating a 3-dimensional layout of our great room to be certain that the sofa would fit properly as well as help with other decorative insights. Danielle came to our home within a few days, measured everything, knew all about this sofa, answered all of our questions and concerns, told us about their incredible protection plan and discussed prices for each sectional option. We followed up with her a few days later when she showed us multiple angles of our room with a 3-D created version of how the sofa would look with our current room furniture. There was never any pressure to buy it. We did some additional shopping online at "high end" nationally recognized furniture stores and in some local furniture stores to see if any other better options were available to us as well as cost comparing and then, were totally convinced that the sectional at Carol House was the best choice for ALL the right reasons. We also met the store manager, Chris, who answered additional questions we had. He was so nice too. A follow-up review will be written once they deliver our custom sectional in 10 weeks. Stay tuned. Thank you for such a wonderful experience, Danielle and Carol House Furniture! We will HIGHLY RECOMMEND you to our friends! Ray and Lori Davis Town and Country, Missouri

I just like to add when Montage makes a MESS they have perfected the process…read more Settlement check mailed 12/21/26 Never received Request for direct deposit 2/4/26 Oh we can't see where it is 2/18/26 and if we saw it then it would take another 30 days not the 2/21/26 date that you had been given because it always takes 30 days. Well I have nothing but time to tell the world just how half/ass your customer service is. Might want to hire fifth graders- they might be able to get it right. I know they could have walked my check to my house in three months time. Hell I could have walked to get it in that period of time - as it appears you just can't get it RIGHT. Can't mail Can't direct deposit can't find important documents - why are you even open.

I went for some summer decor. A lot of options, but some items are over priced. Eventually ended up…read morewith some wreaths.

Just about everything you need for your home or patio area and then some. Large selection of home…read moregoods available at a reasonable price

Nothing but problems w/ this sectional couch. We've had a total of 5 claims on one piece in the 2…read moreyrs we've had it. We are unable to use the recliner for months on end waiting for a tech to come out. Now we have to wait 12 weeks for a motor to be sent out, then more waiting for a guy to schedule to come out to put it in. So, basicly a total of not being able to enjoy the $3,000+ sectional couch recliner for a total of abt 1 out of the two yrs we've owned this huge P.O.S. For the love of all that is good and holy. Spend a little extra and buy from a reputable company w/ decent well made furniture. Value City isn't even that cheap. And their furniture is as cheaply made as you can find anywhere. Looked nice, but nothing but problem after problem.

I just purchased my sectional from VCF 2 weeks ago. Everything was in stock and delivered to me…read morewithin a week. There was a little snafu with my financing terms, which they corrected immediately at the store. The delivery and set up was efficient as well. I had a couple spots on a couple pieces that I assumed happened during transport and VCF was very proactive in scheduling it to be cleaned. The tech just left and I couldn't be happier with the products and customer service

We had an incredible experience working with Marquita at Bob's Furniture. She truly went above and…read morebeyond to help us find the perfect mattress and sofa. She took her time walking us through every option, explaining the differences, and making sure we chose pieces that fit our comfort, style, and home right down to the pillows and a cooling‑agent mattress topper. What really set her apart was how she went a step further to help us maximize our 5‑year warranty from a previous sofa purchase Marquita was never pushy. She was patient, knowledgeable, and the perfect balance of attentive and respectful. She made the entire process stress‑free and genuinely enjoyable. We left feeling confident, taken care of, and excited about our new pieces. If you're shopping at Bob's, ask for Marquita. She's exactly the kind of sales rep you hope to work with- thoughtful, thorough, and truly exceptional.

We had a great experience with Dustin! After months of looking online, we finally wanted to go…read morein-person to furniture stores and we liked what we saw here! We were needing a pull-out sofa for one of the rooms and didnt want anything too large. He showed us a feel options, and we settled on a leather sofa. They are certainly busy and he had to step away a few times to finish paperwork with his other customers but we weren't in a rush and didn't mind. Our sofa was delivered a few days later, delivery was seamless. The doorframe to the room it was being placed in was causing it to not fit, but they removed it and quickly put it back in. Pretty good service - if they had more stock options for sofa beds to look at, I would have preferred it BUT I am happy with our choice!

Here's the end of the story: The Ethan Allen table was removed. We went a few weeks without a table…read morewhile we waited for a new one to arrive (from another company). What was interesting was that the men who picked up the table said that they have had to pick up other defective furniture. We ended up finding a solid wood table, much prettier and sturdier, from an Amish place. It is stunningly beautiful and I can actually use it!

I've experienced far better than the service we received at this store. I made sure the saleswoman…read morewe spoke with understood that we were in a position to buy immediately and from her - in sales-speak, I qualified us as buyers to save some time. Somehow that never registered or she was just plain daft because she treated us as though she was doing us a favor by spending time helping us select about $5k worth of furniture. Here are a few tips for success that may help them in the future: 1. Don't tell the us that another customer left because of the amount of time you were spending with us. The store wasn't that busy and someone else could have helped us if it was your "up" and you were busy. 2. When the customer asks which other stores in the area are comparable don't state that nobody else is in the same category - it is transparently disingenuous. 3. Don't point out that your store is about to close when I begin asking about mechanics of purchasing, ie. incentives for accepting store financing, delivery timeline, etc. 4. You probably shouldn't ask the customers to restore displays to their original condition after checking how they operate. We went to Bassett the next day and ordered everything that we were discussing at EA. We also had such a great experience that we decided to pursue refurnishing the living room too. Sorry EA - you blew it!