This is the place to purchase exceptional furniture made from real hardwood & excellent craftsman…read morein Amish Country areas around the Midwest. We just purchased a TV stand last year with cabinets & now a walnut top kitchen table & sideboard or hutch too.

I will never shop there again, and I am telling everyone I know not to. They won't take returns on…read morecustom made furniture. I bought furniture that was in stock which didn't work for me, so I wanted to exchange it for something that was actually more expensive, but they refused.

My husband and I have purchased several things from B's Home Gallery. It's such fun to explore the…read morewide-ranging selection of furniture styles and accent pieces. We especially enjoy the way the store is arranged and decorated. It feels big as well as cozy depending on which path we choose to walk through with the beautifully displayed vignettes and cubbyholes all decorated with pieces for purchase. One of the things that keeps us coming back is to see what fun pieces you've added. Your advice and creativity with mixing old with new; traditional, transitional, contemporary and eclectic pieces helps us add sophistication, fun and function in our home. We'll be back in soon! Carolyn & Mike (Real Customers)

From the owner: B's Home Gallery offers furniture, decor, gifts, and interior design consulting services to the…read moreLake Saint Louis, MO area.

Bought a very expensive mattress from here and got it home, a week later pulled on the mattress…read morelining it up and as I was pulling the mattress the whole side ripped. They never replaced it!!! This means that they sold me a old mattress. I will never ever shop here again.

We love this place! Great customer service and the selection worked for us. We purchased a…read moresectional and a mattress on easy 90 day same as cash. Everything went like clock work, easy peasy. You should check them out. We will be buying more soon!

Saleman was very patient with us!!!!! I purchased entire bedroom set & living room tables. After…read morethe purchase I needed to cancel 2 of the pieces. Office staff was VERY helpful! Delivery gets a 2 star though!!!!.... We knew they were coming and did our best to get 2 dogs/2 cats put up but in the end (disabled husband at home)... delivery guys kept leaving door!!!! and 1 dog got out and were afraid cats did as well....all animals are home but delivery guy could have been more helpful with keeping the door closed.

Orders a chair, they said it would be delivered mid July. When I called to check on it in mid July…read morethey said it had been canceled an hour after we ordered it. It was cancelled because "someone forgot to save the signature to the hard drive". We were never informed of the cancellation. We've wasted an entire month waiting on a chair that was never coming. Also you can't buy furniture there, you HAVE to pay a delivery fee.

My wife and I just purchased a beautiful sectional at Carol House Furniture in Valley Park, and it…read morewas a wonderful experience! FIVE STAR ALL THE WAY! We first met Dave our salesman, while browsing and thought we found the right sectional within a short time of looking and sitting on multiple pieces. Dave suggested that we could have a designer come to our home and help us by creating a 3-dimensional layout of our great room to be certain that the sofa would fit properly as well as help with other decorative insights. Danielle came to our home within a few days, measured everything, knew all about this sofa, answered all of our questions and concerns, told us about their incredible protection plan and discussed prices for each sectional option. We followed up with her a few days later when she showed us multiple angles of our room with a 3-D created version of how the sofa would look with our current room furniture. There was never any pressure to buy it. We did some additional shopping online at "high end" nationally recognized furniture stores and in some local furniture stores to see if any other better options were available to us as well as cost comparing and then, were totally convinced that the sectional at Carol House was the best choice for ALL the right reasons. We also met the store manager, Chris, who answered additional questions we had. He was so nice too. A follow-up review will be written once they deliver our custom sectional in 10 weeks. Stay tuned. Thank you for such a wonderful experience, Danielle and Carol House Furniture! We will HIGHLY RECOMMEND you to our friends! Ray and Lori Davis Town and Country, Missouri

I just like to add when Montage makes a MESS they have perfected the process…read more Settlement check mailed 12/21/26 Never received Request for direct deposit 2/4/26 Oh we can't see where it is 2/18/26 and if we saw it then it would take another 30 days not the 2/21/26 date that you had been given because it always takes 30 days. Well I have nothing but time to tell the world just how half/ass your customer service is. Might want to hire fifth graders- they might be able to get it right. I know they could have walked my check to my house in three months time. Hell I could have walked to get it in that period of time - as it appears you just can't get it RIGHT. Can't mail Can't direct deposit can't find important documents - why are you even open.

I went for some summer decor. A lot of options, but some items are over priced. Eventually ended up…read morewith some wreaths.

Just about everything you need for your home or patio area and then some. Large selection of home…read moregoods available at a reasonable price

Nothing but problems w/ this sectional couch. We've had a total of 5 claims on one piece in the 2…read moreyrs we've had it. We are unable to use the recliner for months on end waiting for a tech to come out. Now we have to wait 12 weeks for a motor to be sent out, then more waiting for a guy to schedule to come out to put it in. So, basicly a total of not being able to enjoy the $3,000+ sectional couch recliner for a total of abt 1 out of the two yrs we've owned this huge P.O.S. For the love of all that is good and holy. Spend a little extra and buy from a reputable company w/ decent well made furniture. Value City isn't even that cheap. And their furniture is as cheaply made as you can find anywhere. Looked nice, but nothing but problem after problem.

I just purchased my sectional from VCF 2 weeks ago. Everything was in stock and delivered to me…read morewithin a week. There was a little snafu with my financing terms, which they corrected immediately at the store. The delivery and set up was efficient as well. I had a couple spots on a couple pieces that I assumed happened during transport and VCF was very proactive in scheduling it to be cleaned. The tech just left and I couldn't be happier with the products and customer service

We had a great experience with Dustin! After months of looking online, we finally wanted to go…read morein-person to furniture stores and we liked what we saw here! We were needing a pull-out sofa for one of the rooms and didnt want anything too large. He showed us a feel options, and we settled on a leather sofa. They are certainly busy and he had to step away a few times to finish paperwork with his other customers but we weren't in a rush and didn't mind. Our sofa was delivered a few days later, delivery was seamless. The doorframe to the room it was being placed in was causing it to not fit, but they removed it and quickly put it back in. Pretty good service - if they had more stock options for sofa beds to look at, I would have preferred it BUT I am happy with our choice!

We made an over $7,700 purchase on 7/14/26 at the St. Peters, MO location. Mark was our guest…read moreexperience specialist. He was knowledgeable and efficient. One of the very first questions that I asked Mark was if they offered haul away. That is what was going to be the deciding factor on if we went with Bob's or w/Ashley Furniture (we had found another bedroom set over there). Bob's offered haul away for a fee, and we were happy to pay that and so we went with them. After we racked up our $7,733.61 bill, Mark read our order (including the haul away) back to us, item by item. Then as a second check his manager (male, dark hair, w/tattoos) did the exact same thing. Read the order back to us line item by line item- including haul away. I know that we went over this because we talked about how the mattress would automatically be taken away since we were buying a new one there and that there were 3 other items that needed to be taken at time of delivery. We paid and left. I do not work at Bob's Furniture and so I did not realize that I should have probably asked to look at their tablet to make sure that between the two of them (Mark & the manager) that the haul away was actually on the ticket. Well surprise, surprise! Somehow it was NOT on the bill! After both of them reading us back the order line by line, there was NO HAUL away added. So what happened today on delivery day (8/1)??? They wouldn't deliver our furniture. My bedroom is completely emptied. The clothes are out all of of our dresser drawers. Everything was moved out to make it easy for them to haul away the old furniture. This is CHAOS! I called customer support and was transferred to the "resolution line". They should call that the "no resolution line" or that "all we can say is sorry" line. They do NOT resolve anything. Caroline was NOT helpful or friendly at all. In fact they made it seem like it was our fault that haul away wasn't on the ticket. I don't work for Bob's! If a customer is spending this much money and starts the conversation asking for haul away, wouldn't you expect that this would be ON THE ORDER??!! It shouldn't be my job to make sure that this is on there when the customer specifically asks for this! When was the last time you saw a customer ask to read the associate's tablet to verify the order? How awkward would that be?! This company is terrible! I have NEVER been so upset with a company. I called the phone number that was on Mark's card, and it got me to a lady named Michelle. She was very kind and was able to get a message to Katie a manager at this location. Katie has been helpful and very nice. She was able to get our order rescheduled for Tuesday (bc they don't deliver on Sun/Mon) and they are giving us a very small credit to our account and cover the haul away charge. I do appreciate this, but regardless though this is a gigantic inconvenience and I am highly displeased with this company. I believe that because of how smooth the sale went with all of their "checks and balances" (reading me back the order x2 w/a manager involved) it gave us a false sense of security and that this would be a "Bobtastic" delivery as they say. Get outta here, this has been an absolutely lousy experience. Call it "Bobterrible"! Tuesday is our delivery so we shall see how that goes. The other kicker is that my 5 year old had a small child size chair that she couldn't wait for. Rather than let us know they were leaving the delivery drivers just left and took the chair with them. They wouldn't come back because the "can't". 0 out of 100 experience so far. It sucks too because initially I would have told everyone to go here for furniture. We will see if Tuesday's delivery makes up for any of this. The last piece I would like to mention is that I run my own company. We break our backs to make our customers happy. We will send our technicians out for free if we need to, to make sure that our customers are never let down. Although Katie has been helpful, the customer service line and resolutions line is a total let down. I cannot imagine that when Bob opened this company that this is the kind of customer service that he envisioned. Just awful. I'd sure love to talk to the highest up in charge. Give them some suggestions.

Here's the end of the story: The Ethan Allen table was removed. We went a few weeks without a table…read morewhile we waited for a new one to arrive (from another company). What was interesting was that the men who picked up the table said that they have had to pick up other defective furniture. We ended up finding a solid wood table, much prettier and sturdier, from an Amish place. It is stunningly beautiful and I can actually use it!

I've experienced far better than the service we received at this store. I made sure the saleswoman…read morewe spoke with understood that we were in a position to buy immediately and from her - in sales-speak, I qualified us as buyers to save some time. Somehow that never registered or she was just plain daft because she treated us as though she was doing us a favor by spending time helping us select about $5k worth of furniture. Here are a few tips for success that may help them in the future: 1. Don't tell the us that another customer left because of the amount of time you were spending with us. The store wasn't that busy and someone else could have helped us if it was your "up" and you were busy. 2. When the customer asks which other stores in the area are comparable don't state that nobody else is in the same category - it is transparently disingenuous. 3. Don't point out that your store is about to close when I begin asking about mechanics of purchasing, ie. incentives for accepting store financing, delivery timeline, etc. 4. You probably shouldn't ask the customers to restore displays to their original condition after checking how they operate. We went to Bassett the next day and ordered everything that we were discussing at EA. We also had such a great experience that we decided to pursue refurnishing the living room too. Sorry EA - you blew it!