Gotta admit, I was a little sus of this place from the outside- it's seen better days. But inside…read moreit's refreshingly straightforward. The prices are all clearly, reasonable, and don't vary by any sale seasons. I didn't feel pressured to buy (which is nice if you're kinda crotchety due to bad sleep like I was). The selection is limited compared to other stores but Syracuse Mattress is one of the few places which actually carries flippable mattresses. Additionally the brands they carry were not any I had heard of but my tests all felt comparable. They have hybrid, pillow top, and adjustable mattresses as other stores do. You can get delivery but most of their shoppers pick up directly. I'd definitely recommend stopping in, though check their hours as they're closed on Sunday and Monday.

From the owner: ​We are Central New York's hometown source for affordable mattresses. Stop down and let us show you…read morethe different between chain stores and a local business.

You must call to make an appointment with the staff in order for them to conduct a person to person…read moreexperience. Large selection of mattresses and bedding material for you to choose from! Finance is available, 30 day trails on your sale to help you get the best quality available for your dollar! Tell them Rob sent you!

From the owner: BoxDrop Syracuse Mattress Outlet is a mattress store in Cicero, New York, offering top of the line…read moremattresses and furniture for a discounted price of 30 to 70% off from retail. BoxDrop is a family-owned and operated mattress and furniture outlet with brand names and low overhead costs that allow for you to save both money and stress. We provide adjustable bases to provide additional comfort and we are happy to consult with you over your sleep and furniture needs.

great customer service and really affordable prices for the furnit that they have. I bought the…read moreAsher black sectional and it was the perfect size for my house. I did the finance option and got the protection Plan and was able to pay it off within the first 30 days.

Great store, friendly staff and hard to beat prices! Would highly recommend if you're looking to…read morefurnish your home or know someone who needs to themselves!

With all due respect I made my purchase online. The call backs for delivery/set up came from this…read morelocation. I could not be more pleased with my purchase. I found myself in a dilemma when my daughter indicated that she needed to return home for a few months. Her room had been dismantled and turned into the dog's room. Second largest bedroom and he was loathe to give it up! Anyway, I hate shopping. Purchased a bed from another company however I needed an inexpensive mattress/foundation to complete the room. Found both online at Metro, full size, for a price of $289.00, tax and delivery included. I didn't expect a great deal especially since I didn't want to pay big bucks for what will be an interim stay. Immediately following purchase I received a call from Mark to discuss delivery schedule. He told me that I would receive an automated call giving me a 5 hour window for delivery. That came yesterday. This morning at 8am I received a call from the driver telling me he was 20 minutes away. I did not expect the driver, whom I am sure works out of a Buffalo warehouse, to do more than just drop the mattress off. Usually the case in online orders. Nope. He and his helper took both to the former dog's room and set everything up. Took all packaging with them. I was thrilled! Bottom line - great price, great deal, excellent service and the mattress is quite comfy!

I bought my first mattress, box spring and frame at Metro Mattress when they were on Park Street…read more The staff really helped me. They explained about coils and padding. I got great service. They delivered and set it up wonderfully and it lasted me a very long time! I was thrilled. When it was time for a new bed, I tried the store on Erie Blvd. No one would help me. Staff was busy chatting among themselves or on the phone with friends. I tried another time. Same thing. I went and bought a bed from Raymours.

This was our third or fourth purchase from this company over the last 25 years or so in like the…read moretimes before we left feeling that we were completely satisfied and well informed about our purchase. The sales person was a delight to deal with, she had good product knowledge and gave us the information we needed to make a decision. The highlight of the deal, was the delivery! These two fellas showed up at the appointed time and were quickly unpacking and installing our new furniture and they even removed an old piece of furniture. After all these years of doing business I just don't see the point of shopping around because this place is where service lives.

We ordered a number of pieces for our new, downsized, apartment. There were two gentlemen who…read moredelivered the furniture to Timber Banks on April 18, 2026. While I don't remember their names, they worked extremely hard to get the furniture set up and, in a few cases, put together. We have had many deliveries in our lifetime, but these two men were head and shoulders above everyone else who has ever delivered anything for us. We are more than pleased with the furniture and so very thankful for the two men who delivered it.

I had almost given up finding replacement leather cushions for two Siesta Scandinavian chairs that…read moreI had purchased over 40 years ago--till I remembered the name of the store in Syracuse where I lived at the time. Bingo! Kathy knew exactly what I was looking for and helped me select just the right item--two of them in fact. They just arrived and they are perfect. Could not be happier. Quality products and excellent service--a rare combination nowdays.

One of a kind in CNY! Unfortunately, this gem is bookended by two dilapidated, empty stores, but…read moredon't let that deter you. Even if you're not in the market for new furniture, you could easily spend an hour here just browsing the high quality, unique pieces in a bright, clean setting. (Full disclosure? My girlfriend and I spent well over an hour yesterday.) This business has top of the line, contemporary furniture from all over the world. There are two floors with an incredible selection of living room, bedroom, and dining room pieces. The owner is knowledgeable, personable and low key. This business has the "wow" factor.

Buyer Beware!! Raymour & Flanigan have a very deceptive mattress warranty program. Five years ago…read morewe purchased a Sealy Posturepedic Plus mattress with a ten year warranty. We noticed that the mattress had some significant depressions and went back in to purchase a new mattress, which we did, a $5500 Beauty Rest Black mattress. At this time our sales rep stated it would come with a 120 day trial and could be exchanged after a minimum of 30 days if the comfort level seamed off to us. He also said it can with a ten year warranty against depressions. This mattress has been great so far, about three weeks in. My problem starts here. I inquired if our current mattress had the same warranty. He looked up our purchase and confirmed it did in fact have the same warranty. He said to run a straight edge across the mattress and if the depressions were greater than one inch we were covered and we would be issued a credit for the purchase price. Photos will be attached below. In the mean time, the mattress had to stay at our home until a service tech could come out to inspect the mattress. The mattress was stored for the two weeks while waiting for the tech, on its side since there was no available space to store it on a frame as our new mattress had already arrived. Flash forward two week or so, I place the mattress on top of our new mattress to make it easier for the tech to inspect. He comes and goes saying we will receive a call in the next few days. Two days later the call comes in and the young lady states the depressions measure 1 1/4" and therefore are not covered by the warranty. I let her know we have the photos of the depression before the mattress was stored waiting on there tech and even if they were to go by their measurements, 1 1/4" is greater than 1" therefore it should be covered regardless. She gets flustered and says she will have a manager call me back. Two days later and no contact. We have spent tens of thousands of dollars with this company and now this treatment. It will be our last purchase from them to say the least. Next step is to contact Sealy directly and then attorneys to fight it out. These are not mattresses that cost a couple hundred dollars but so called top of the line. Raymour & Flanigan should be ashamed of the service they provide, it is completely pathetic and unfortunately for their sake, I'm not the guy to just let it go.

I purchased a bedframe with a bedroom set 2 yrs ago. Wound up POOR quality, bedframe broke. Good…read moreluck trying to get through to customer service either online or via phone. Customer service is TERRIBLE! Do NOT buy from them