We came in after reading the Yelp reviews and we were shocked. No one was in the store at all, for…read moreour entire visit. We were determined to find a leather recliner without a drive to Denver and when we arrived, there were no cars in front and no one in the store at all to ask questions. The furniture prices seemed astronomical to us. Much pricier than the store signage would indicate, like along the lines of Forma, only the store looked like a discount outlet. We left as soon as we did the rounds of the overpriced floor samples.

If I could give this place 6 stars I would. Incredible customer service, fast turnaround from…read morepurchase to delivery, and Cary did a fabulous job recommending items based on the info I provided. I came in on a Saturday with very little idea of what I wanted besides a new couch and a new mattress. I said I was a side sleeper with lower back problems and would like a mattress on the firmer side, and Cary had me try out several different mattresses, increasing in firmness each time so I could find the one that felt best. Next we started in on couches, and based on my feedback he directed me to one I had originally ignored. As soon as I sat in it I knew it was the one, it just felt right, and even trying other options none compared. He called me on Monday to confirm a delivery window on Tuesday with a third party moving service. Due to an issue with the delivery company's website, they never got the order, and he called me on Tuesday as soon as he realized what happened. He tried to get them to still deliver same day, but they didn't have availability until the following day, which worked out fine. He even offered to deliver the items himself out of consideration for my work schedule. All-in-all a fabulous shopping experience.

I purchased a Doctor's Choice Twin XL for my office floor since my pup was having the doggy…read moreequivalent of ACL surgery and he needed to sleep in a place without climbing stairs for a month (with me by his side). I worked with Angela Hatfiield, the store manager. She was awesome! Since it was a purchase I wouldn't use for more than a month, she found me a clearance mattress for a very reasonable price. When it was delivered, I noticed some rips in it. Well, it was a clearance item after all. But I emailed Angela, and she called me back wihtin an hour. She had found another clearance mattress, and was having it delivered to me after they checked it out this time. Everything happened within two days, and it went flawlessly. Absolutely great service from a very caring person. My highest recommendaton!

Lukas did an amazing job, wasn't pushy and helped us find the perfect mattress without any fuss. We…read morewere in and out in an hour and felt like we go everything we wanted

My husband and I purchased 2 Verlo mattresses (1 king, 1 queen) for our Boulder home at the…read morerecommendation of our Milwaukee-based family. We purchased it knowing we were going to be having a baby, and the lifetime comfort guarantee (where they come and help tweak it *FOREVER* if you're uncomfortable) was the main reason for purchasing. Our mattresses were an order of magnitude more expensive than typical mattresses and especially the online mattresses that are gaining so much traction. Fast forward just 2 years later after spending several THOUSANDS of dollars on our two mattresses and customer service tells us that not only is the lifetime guarantee no longer applicable because they closed all Colorado factories (which they did not notify us about) but that the only way to "tweak" our Verlo mattress from here out is to purchase a foam topper from Verlo that's just called "hard" or "soft" to the tune of $179. What a joke. I have absolutely no intention of giving this company any more money and am incensed that I was conned into spending thousands in the name of comfort just to find out that lifetime meant just until it was delivered to my home, at which point Verlo no longer cares what happens and will make absolutely no effort to fix the problem or care about their customers. DO NOT purchase from this company. Don't fall for their "lifetime" guarantee, and just do yourself a favor -- skip it and look elsewhere. We will be informing our Milwaukee family and their friends to make a different choice and recommendation next time.

Overall entirely unimpressed with the Verlo Mattress Company…read more My bed has not been comfortable since Day 1. When they sell you a bed they will tell you that you can make adjustments to it for one year free of charge. "No problems. We will even come and pick it up for you". As with all things the devil is in the details. They won't charge me to open the mattress and add foam or remove it. However there is a $90 transport fee every time I do it ,if i don't have a truck to transport it to longmont. I wanted to buy local but my experience was not the best.

We have bought 3 mattresses from this location in the last three months and every time the sales…read morepeople have been wonderful and easy to work with. We had one mattress for a little over three months and decided that it was too firm for us. We reached out to the store (barely within the return window) and they went above and beyond to help us get a replacement mattress that will be a bit softer AND we actually received money back because the alternative option that we chose was less expensive that what was originally purchased. I say they went above and beyond because we will not be here and they had to schedule the pick-up and re-delivery out into February 2026 and honored all of the terms of the original return agreement. From sales floor people to managers everyone communicated well and worked together to make sure I was a happy customer. Their customer service is very much appreciated.

In the past, we have used two of the Mattress Firm locations in Boulder. One of them (as well as a…read morethird that used to be there) have been closed permanently. Only one remains and seems more targeted to the student and younger adult market than to people needing to refresh an older bedroom. The brand and grade and size, especially mattress depth, needed to remain within a certain measurement because at this point I am unwilling to buy all new bed linens to accommodate these newer mattress sizes. And we did not need a whole new "set" as we have already had to customize the support unit to a low profile, split queen box spring with the Boulder Mattress Firm location some years ago. Needed for a short resident in an older house with narrow stairwell to the second floor location. Having once decades ago, ordered a set that had to be hoisted by climbing ropes via a sliding door to balcony of second floor bedroom, we were not going to ever do that again. The hunt was hard and the one that seemed most likely from an online search was only in stock to see at the Superior, CO location. Not far so we went in. Like all Mattress Firms I have visited, the staff is very limited in number but always helpful. We did look at the one we came to and though it seemed a bit softer than ideal, we had not found anything more likely to try. So we did buy it. Victor set it up for delivery in a few days. Availability turned out to be an issue after all. This is the point in which you need all the help you can get from staff. And we did get it from Victor. Much of this company is based on automated messages with not much option to customize delivery. After 2 tries on a date, with contact with staff, a delivery date was chosen when availbility returned. But you cannot select time slot. You get an automated message the night before with the time based on their route for the day. The first one we got conflicted with a long awaited med appt so Victor manually contacted them to have it delayed a day.You can delay by the day, but not by a time slot. That night we got the automated message for the next morning, snow and all. But they did make that time and the delivery team did a great job of getting it in and leaving their snowy shoes on the porch etc. The mattress was in plastic covering. The mattress was in fact softer than we had started out looking for but in fact slept very well last night. There is the option to swap it out within a time limit as needed but we probably won't at this time, because all of the other options have been examined and rejected. Perhaps another time in life we will have an opportunity to start from scratch on bedroom design but for now, we are satisfied.

The delivery team was courteous and professional, and one of them even had the good sense to call…read moretheir manager when the pipe began leaking during removal of my old washer. The pipe broke due to age, which I understand -- but it was their team that broke it during the service. The real disappointment came when the manager first said they'd send help, then called back ten minutes later to say it was my responsibility because the pipe was old. I wasn't asking for a full plumbing repair -- just basic accountability to stop an active leak their team caused. Instead, I was left with an uninstalled washer and water leaking onto my floor. Completely unacceptable customer service from management, and the job isn't even done.

If you're a busy person don't order from here. They give you a time window the day before and it is…read morenot adjustable so your stuck with whatever time they tell you because, and I quote, "it's a waste of the drivers time and gas to change the time they give you" so what? Waste my time? I'm paying for your service. If you're disabled forget it. They won't even help you get it to where it needs to go, just drop it off at your porch and run.

No stars. Owner was psycho and refused to take something back even though I was told they would…read morebecause of allergies. Jim Owen's was helpful and honored the return until owner got involved. Their products have completely changed in quality but owner wouldn't be transparent about this. Cover used to be made in Canada now in US. Topper seemed more like a comforter. Beware, if you've bought their products before dont expect the same quality although owner Angela will simply deny this.

I bought a Suite Sleep mattress in 2014 - and I have to say it is some of the best money I've ever…read morespent. I tell anyone who'll listen to buy latex, and Suite Sleep is the crème de la crème. Will outlast me - you'll pay more replacing conventional mattresses when they degrade. Mine is as good and comfy as new. It has revolutionized my comfort (especially for back issues) and the only way I could love it more is if it spontaneously morphed into John Krasinski! Thanks again for the best product EVER.

Jenn was super helpful with "our" search for new living room furniture. Actually, my boyfriend,…read moreWill @personal_chef_will had recently remodeled his Boulder condo and decided it was time for an entire new look. No more bachelor-milk-crate end tables or mom's old couch from 1973. Jenn was fantastic in helping guide us into the look and functionality we were searching for! The furniture is high quality and reasonably priced. Way better than the Big AFW place. XOXO Sal + Will

Stopped in store as I was driving by. So glad I did. NATHAN helped me select a mattress and frame…read more JARED delivered it. A-1 service all around. Will shop there again.