My husband and I purchased 2 Verlo mattresses (1 king, 1 queen) for our Boulder home at the recommendation of our Milwaukee-based family. We purchased it knowing we were going to be having a baby, and the lifetime comfort guarantee (where they come and help tweak it *FOREVER* if you're uncomfortable) was the main reason for purchasing. Our mattresses were an order of magnitude more expensive than typical mattresses and especially the online mattresses that are gaining so much traction. Fast forward just 2 years later after spending several THOUSANDS of dollars on our two mattresses and customer service tells us that not only is the lifetime guarantee no longer applicable because they closed all Colorado factories (which they did not notify us about) but that the only way to "tweak" our Verlo mattress from here out is to purchase a foam topper from Verlo that's just called "hard" or "soft" to the tune of $179. What a joke. I have absolutely no intention of giving this company any more money and am incensed that I was conned into spending thousands in the name of comfort just to find out that lifetime meant just until it was delivered to my home, at which point Verlo no longer cares what happens and will make absolutely no effort to fix the problem or care about their customers. DO NOT purchase from this company. Don't fall for their "lifetime" guarantee, and just do yourself a favor -- skip it and look elsewhere. We will be informing our Milwaukee family and their friends to make a different choice and recommendation next time. read more

Overall entirely unimpressed with the Verlo Mattress Company. My bed has not been comfortable since Day 1. When they sell you a bed they will tell you that you can make adjustments to it for one year free of charge. "No problems. We will even come and pick it up for you". As with all things the devil is in the details. They won't charge me to open the mattress and add foam or remove it. However there is a $90 transport fee every time I do it ,if i don't have a truck to transport it to longmont. I wanted to buy local but my experience was not the best. read more

These folks are terrific! They understand what "customer service" actually means! First of all, I love my new mattress! I haven't slept this well in years! It has a nice, soft pillowtop which is backed up by a firmer material for support. I came close to buying a Sealy or Temperpedic but I'm glad I didn't because Verlo's bed was actually cheaper and far superior in quality to the mass-produced mattress/box springs available in stores. Verlo will custom build a bed to your specifications which Sealy and the others can't do. Everyone I spoke with at Verlo was courteous and knowledgeable. Verlo sent two guys to deliver it to me in Denver and they were right on time, courteous, helpful AND they even took their shoes off at my door. (Some companies send just one delivery guy to save money which can result in damage to your home as the guy wrestles the furniture or appliance around by himself.) Don't waste your time and money with the other "name brand" bed companies and go to Verlo instead. Thanks again Verlo for my comfy new bed and for your great customer service! read more

I'm so glad I ignored the previous complaints and stopped in to Verlo. The sales person who helped me was great - patient, explained the differences in beds, didn't try to upsell or get me to buy something I didn't need. The other mattress stores I visited kept going back and forth on pricing and telling me they may be able to talk to the manager about lowering the price, which makes me not trust that I'm getting the best price. Verlo has the prices on the beds and it's all up front and reasonably priced. I know the beds are of good quality because I have owned one for over 10 years and love it. As far as delivery, we agreed on a date, which was only 3 days out and that's when it was delivered. Easy. read more

Boulder Verlo mattress is an awesome local family owned business. We have been shopping there for over 20 years and have purchased a futon, 2 twin, 3 queen, 2 double, and recently a king size mattress. The owner, Dick facilitates an incredible friendly staff, delivery service, and has sent crews out to make adjustments on one mattress for extra firmness. We sleep well, so comfortable! Thank You! Shrock family read more

This place has the potential to provide you a nice quality mattress, but the service is inconsistent and the store has been disorganized and dirty each of three times I visited. On one occasion, a male salesman greeted me with bare feet and was entirely unprofessional. On another visit, I received help from a female associate and she was very nice and helpful, however based on follow up, left something to be desired. read more

Wow is all I can say. I have not purchased a new bed in about 10 years and the sales person, Peter was right about what a difference a new bed makes. We got the V9 model from Verlo Mattress and boy am I sleeping well. I never want to get out of my bed now, have been late to work more than I can say. Love the bed and love Verlo Mattress Factory!!! You Rock! Mitch Friedman read more

I wouldn't buy a dog bed from them. Quoted 2 week delivery. Called to confirm a few days ahead and they confirmed. I took my old bed apart and put it outside the night before. They never showed. I called and they told me another week. Delivered the wrong mattress. I just kept it. Delivery kids didn't know how to attach headboard read more

Verlo is the BEST! I recently bought a mattress for my 14 year old daughter and she loves it! Actually, perhaps it was not the best idea as she now just wants to be in bed all day! :) Dick was amazing to talk with and helped us understand all about what was best to buy and why. His team of professionals then handled scheduling delivery and actually bringing in the bed/mattress and setting it up. All flowed perfectly and I'll never buy a mattress from anyone else! Thanks Verlo! read more

My family has used verlo mattress for more than 10 years. Now, when I needed a mattress and started looking around, I went to all the places to see how much I can save and was suckered in with all the adds in the papers. After hitting my head against the wall, my aunt went to her mattress store, VERLO MATTRESS FACTORY, and came back to me with a mattress custom fitted to me and my back issues and most importantly within my budget. I had a small issue with the mattress. Randon and his team handled the issue and made satisfied all our needs. Kudos to your staff especially the delivery guys. They're awesome and friendly. Thanks again and see you all in 10 years again. :) Maher and Malik family read more

The mattresses made by this company are made in the USA. That is the only good thing that can be said about this business. Their products are overly expensive, yet lacking substance when you lie on one of their mattresses. If you go to one of their showrooms and act as if you are going to buy a mattress, they'll go on and on about their "100% Satisfaction Guarantee", "100% Satisfaction Guarantee", our "100% Satisfaction Guarantee." They cheat you (by overcharging for their mattresses) and blab about their "100% Satisfaction Guarantee", but all they want is your $$ without providing any Customer Service at all. Well, they won't take back one of their flimsy mattresses if you decide that you don't like it. They will 're-stitch' it for you (whatever that means), but they refuse to take returns. Other stores in the area *do* take returns. I will never, ever, no absolutely never go into another Verlo Mattress store again. read more

We bought a really nice mattress from these folks last year, then I ended up with back issues and needed a firmer mattress. They picked up our mattress and made it firmer and brought it back the same day for a very small fee. They were great and our bed is great! Buy local and get good service! read more

I am thinking of when my mattress was delivered (Jan '08). I lay down on it expecting it to be a heavenly experience; after all I'd just spent big money. What a disappointment! The bed has a gully in the center. It went back for repairs/adjustments several times. It's still uncomfortable. I've adjusted somewhat by sleeping on one edge. On occasion, when visiting people or when traveling and I therefore sleep in a different bed, I am regularly surprised that these beds are 1) flat and 2) comfortable!! BTW: the two pillows that the salesman added to sweeten the initial deal are crap, too. Tell me, how is it possible that Verlo advertises such good quality, has multiple franchises but can't seem to make a decent bed. How hard can it be?? read more

My fince and i have been sleeping on our new king size Verlo for about half a year now and we LOVE IT!! its amazing compared to our old top of the line Serta mattress that had me waking up with horrible hip pain for some reason. They hand build them locally so we got to like custom make our own mattress! we just picked the one my fiance liked the best and i asked to make it a little tiny bit softer :) ))) and they did, and its perfect ! I highly recommend Verlo and the man who sold it to us was very friendly in Boulder. read more

We had an amazing experience with Verlo in Boulder. We went in on a Sunday to find a new King Size Mattress. Willis was super helpful and knowledgable and answered ALL of our questions. Best part: we NEVER felt pressure to buy. That alone was a huge selling point for us. We narrowed down our choices to our perfect bed. We were set for delivery but there was a change due to an issue with the delivery truck. No problem. The day of our delivery, we got a call from Angie at the factory in Longmont. She told me our cover had been damaged during loading and needed to be replace. I was bummed. However, she said since our cover was not in stock she was upgrading us to the next version's highest end cover and still delivering it on time! I was thrilled! The delivery team was super friendly, polite, respectful, and efficient. All around, Verlo was AMAZING and we highly recommend them! We have been sleeping like champs for almost a week now and could not be happier. read more

Everyone in Boulder raves about them. Not me. Worst experience ever with a series of careless mistakes. First, I order a mattress. It's too tall, which they don't tell you about, and disguise it in the showroom by putting it on a cracker thin boxspring, or none at all. Mattress shows up, and I can almost touch the ceiling. I go back, and say I need a lower boxspring. They say it's $139. The couple next to me is having the same conversation, saying they think the mattress may be too high, and the salesguy says he'll throw in the boxspring for free. (This is a saturday) I ask why theirs is for free, and mine isn't. They give it to me for $50, and I'm annoyed. They say delivery on Wednesday. They call, saythey didn't realize boxspring is out of stock, delivery now Friday, between 1030-1230. They call to confirm, and then realize they didn't put the boxspring on the truck and have turn back. I am furious. They refund me the $50 for the boxspring, but do not sound apologetic. NEVER AGAIN. read more