Delivery issues, nothing but run around. Ordered "in stock" mattresses for a 2-day shipment. Ordered never arrived as promised. No update on website. No customer representative phone or rep to speak to, only online chat bots available. "In stock" items take at least 2-3 weeks to deliver after purchase. Only recourse is cancellation with refund request they could take anywhere from 14 business days to 60 days. I do not recommend. read more

Say goodbye to your thousand$. They promise satisfaction, but if you have an actual issue, they'll make it so difficult that you give up. I did. Want to even consider returning the mattress? They'll say 'no prob' until you begin to ask questions. You'll also have to buy the overpriced slipcovers "or we can't resell it." (those suck, BTW. You feel like you're sleeping in a pool of your own sweat b/c (despite what they promise) these things DO NOT breathe. Awful product. They'll tell you to sleep on it for a month, but the returns end in a month. Convenient. See a better price for the same mattress? TOTAL CRAP. They call them by different names so you will have to spend hours locating the exact mattress to prove its the same one. Impossible to do w different SKUs. They'll also 'slip in' things like the top-of-the-line frame. I hate this frame- slips all over, and now its ruining my floors/walls. Called and they want to sell me some holders to keep it in place (already bought some). Now they say they can't resell a frame and I can switch it out for the cheaper one, but not get my additional money back. If only I could redo this, I'd def. not have dealt with them. read more

Desperately needed a new mattress after moving across the country abruptly. Mattress Firm Buckhead made that process quick and painless. Many thanks to Kam Muhammad who helped me find the perfect mattress for me. read more

I got an awesome pillow-top mattress + boxspring here for $325 including sales tax and delivery. It's held up for three years and so when my friend Jon needed one I knew where to take him. The salesmen are nice and don't use high pressure tactics. We got him what he wanted for about $400 less than a competitor and were out of there in 20 minutes. Put it in the back of the truck and we were off. I usually liken a mattress shop to a car dealer, but this wasn't the case. I'll save their rival's tale for another day. #Yelp365 - 54/365 read more

After being laughed out of Macy's @ Lenox when we told them our mattress budget, my husband and I were nervous to tell the staff at Mattress Firm how much we were willing to spend. When we walked in, Rodney greeted us and asked what we were looking for. His approach was very disarming, and we felt instantly comfortable. He asked if we had been there before, and asked what we were looking to spend. We were nervous to say, but Rodney offered us mattresses below our range! He explained the differences in the mattresses, and offered us time to walk around try them out. He even offered me a blanket since I wore a dress to shop for mattresses (not my best decision). He was the perfect salesman- available when we had questions, but gave us space to explore on our own. He was very friendly as well. We eventually decided to finance a nicer mattress and put our original budget as a down payment. He explained all of our options clearly, and made sure we made the right choice for us. The mattress was delivered 2 days later, and the delivery staff was just as courteous. We will definitely be back to Mattress Firm, and I can't recommend this particular location highly enough. Rodney- thank you for an awesome experience! We love our new mattress! (Side note- I had half a mind to go back to Macy's with our receipt for my "Julia Roberts/Pretty Woman" moment...but we didn't.) read more

Yikes! It's Saturday and my sister and her family are coming in town to stay with me Wed over the Thanksgiving holidays. I seemed to have forgotten that I promised to buy a new mattress since the one I borrowed from an ex was so lousy! The last time I went mattress shopping was over 10 years ago. It's such a terrible feeling to feel rushed to buy something and have no idea where to go. Fortunately I remembered that there was a mattress store in Chamblee in the new Wal-Mart shopping center. I walked expecting to have to lie down on all their beds. Jason was very helpful and could tell based on my reaction to the first few beds what type I liked and helped me narrow it down to 2 beds in less than 10 minutes! Even better, they could deliver the bed next day. I am a bit indecisive and felt the need to do more due diligence and shop around, but came back here the same day because they had the best prices , good quality and could deliver the next day, compared to the next week at Rich's. In short, shopping here was a great experience. The employees were friendly and helpful and didn't balk when I asked for additional discounts. Their prices ARE negotiable. Likewise, the guys who delivered were on time, professional and careful to not get your carpet dirty. If they're around in another 10 years I'll definitely shop here again! Updated 12.06.08 I updated my rating to 5 stars for 2 reasons. You know how the delivery folks give you the ridiculously long delivery windows where you're supposed to camp out at your house- I asked them to give me a courtesy call when I was the next delivery so I could run errands. They actually did this! Also, the company followed up with me a few days later to ensure all was in order w/my delivery & I was satisfied. This was great as it was on my list to ask about warranty papers which I didn't remember getting. They said it was most likely attached underneath my mattress. Shame on me I didn't feel like looking & said it wasn't. there. They Fed-X'd the warranty papers to me the next day! This place is great and gets my first 5 star rating! read more

Went here to buy a mattress, paid a deposit in store and changed my mind. I've been trying to get my deposit back for two weeks now. It sees they will take your money/credit card in the store, but they can't credit or give you your money back in the store. Terrible customer service, they happily help you when you want to buy, but not too concerned about you on returns/credits. read more

OK - so I'l lbe the first to admit - walking out the door to go shopping for a mattress on a Sunday, in the rain and with a clear purpose for what we wanted wasn't the most appealing way to spend my day - but if not now, then when? I think we had walked in the showroom two minutes after Ed did. I suspect his plans included a memory foam pillow, low lights & the Falcons game on the radio as he took one of the Tempurpedic mattresses out for a 15 min. "test drive". Sorry, Ed. You've got a customer. As far as shopping for a mattress goes - this may have been as good as it gets. Ed was pleasant, knowledgeable and helped us understand the subtle differences without feeling like he was leading us to the most expensive products on the floor. Nothing against the folks at Sleep Number but we're not air chamber people and really liked that Ed had a couple of options for us to try to really hone in on our sweet spot. I'll save you guys from the Sleep Number dissertation - but our sweet spot isn't a number. Here's my advice - first, check these guys out. If you're on a time crunch, mention that up-front, otherwise the sales people can get chatty. We were short on time and the purchase took a little longer than I'd hoped. Second - give yourself a good 15 minutes on a mattress before you decide. But, first - find a comfortable pillow and stick with it throughout the experience. Third - have them check inventory before you buy. While they promise same day delivery, more expensive mattresses probably aren't in stock. Expect a delay - ours is five days. Fourth - Mattress Firm will tell you the comparable name of the mattress you buy at other stores. Why's this important? Price matching - we saved over $800 finding a comparable mattress at another store. Finally - read the fine print on their return policy. I found their policy fair and equitable - paying $150. to return if we're not happy. Sleep well - and check out Ed. He really was great to work with. read more

Had a great experience. Staff was very knowledgeable with no high pressure pitch at all. They were mindful of my budget and happy to find me the best mattress within my price range. Very much appreciated the laid back no pressure environment. read more

The last thing I wanted to do after a long work day was pick out a new mattress. Ski was a good sport and was extremely helpful.

Buying a mattress is like buying a car, there's a lot of haggling to be done to get the best deal. And, there's the odd call to the manager to "see what they can do." To make matters worse it's difficult to comparison shop as manufacturers make slight changes for each style and name them differently for each retailer. But that's not Mattress Firm's fault, that's just the industry. Mattress Firm is great because of their return policy, 100 day happiness guarantee. It worked out when we purchased our iComfort which wasn't cheap. The guarantee warrants the higher prices. The staff doesn't stay in one place and constantly moves from store to store. Get your mattress here, buy your waterproof pads online or at Marshalls. Unless you want to pay a premium for a gimmicky mattress start with the good selection of ones on the back wall stored upright. Rest well. read more

My girlfriend and I just purchased a mattress from this Mattress Firm. We worked with Brad and got an amazing deal!!! Brad was really patient with us and made sure we had a great experience with our mattress purchase from beginning to end. Brad also helped us pick out some amazing new pillows as well!!! We are so excited about our purchase and will make sure to tell everyone to go see Brad at this Mattress Firm!!!!! He is the best!!! read more

My fiance and I just got an amazing deal on a Stearns and Foster Emmie Rose mattress set! Carlie was nothing short of awesome and helped pick out super comfy pillows as well! My fiance's back pain is now gone and so is my neck pain! Definitely recommend! read more

I went to The Mattress Firm in Buckhead (after HATING my sealy posturepedic memory foam mattress and waking up with back pain every morning) and purchased a Stearns & Foster Camdenhurst PLUSH mattress. After a couple weeks on the Camdenhurst, I was feeling spring (although I was back pain free!!!). As the Mattress Firm associate pointed out, it may have been a case of me being more sensitive to a regular spring mattress after coming off all memory foam or it could have been a defect. Either way, the mattress firm was so friendly, patient and willing to work with me to find a solution. I ended up deciding on the Camdenhurst PILLOWTOP - which would just allow a little more cushion between me and the springs. It was promptly exhanged with a great delivery. The delivery people were on time (both times they came at the beginning of the 3 hour window with an advance phone call) and they were clean (wearing shoe covers and laying out a "red carpet") and they were quick. They also do deliveries "after business hours" so I didn't have to miss work. I have really enjoyed doing business with the mattress firm and would definitely recommend them for anyone wishing to purchase a mattress. And so far, so good on the comfort level! Pros: 30-45 day exchange/upgrade policy - very easy; friendly patient sales associates; quick/clean delivery; follow up phone calls to make sure the mattress is working out. Cons: paying the delivery fee upon exchange (but they deserve it) and potentially having to pay a restocking fee (although given the possible defect situation, they waived my fee) This is a company who really seems to care about its customers. read more

With all the mattress options out there, we were a bit overwhelmed at where to start. Luckily we went to Mattress Firm and Anna helped us out wonders! She helped narrow it down by asking us how we like to sleep (stomach, back, side, etc), showed us great mattresses for couples, and showed us various good options in different price ranges. She took her time to make sure we found a great mattress and we were very impressed with her knowledge of how to pick out the right mattress. We've had the mattress for a few weeks now and continue to love it! Their prices were competitive, the sales people were very nice, professional, and helpful, and we left very happy! 5 stars! read more

DON'T EVER purchase from these people. They are no good swindlers and are not upfront about their so called "Happiness Guaranteed" policies. The mattress is horrible but not quite as bad as their service. They'll charge you $150 to return their crappy product but never actually tell you that when you're making the purchase. They only reference is later in the fine print. The manager is solely out for commission and will screw you over if given the chance. read more

I was here yesterday looking for a mattress. The salesman, Kenny, was quite helpful. We were able to get what we wanted quickly and without any hassle. read more