Jennie was so helpful! Patient & kind- Thank you for everything! Don't be afraid to ask any questions- she will have all the advice for you. Thank you and your crew again! read more

Rep showed us all the different beds and let us try them. Explained the differences bwtween them and even used the lumbar, head, and vibrating bed option. A lot of the beds were comfy and so were the pillows. Almost knocked out on the posture pedic one. read more

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Jennie was so incredibly sweet and helpful. I would definitely shop here again. There is so many mattresses and price points to choose from. Came in for the Labor Day sale and got a great deal! read more

The saleswoman with glasses was the rudest salesperson I've ever dealt with. Lots of attitude from the start. She was condescending both in her words and in her tone. She also over explained (spoke a lot) and didn't ask a lot of question. The one option she showed us, she stated she had sold that same mattress to her sister. I hope she didn't because that was a terrible mattress . If she's selling that to family, imagine what she'll sell to you. Please don't go to this store, or at least don't go to this salesperson, if you're trying to get a mattress. There are much nicer salespeople and mattress options out there, you deserve better. read more

Today I went to mattress firm to find a new mattress and I was so incredibly satisfied with my experience. Jenny was so helpful and really knew what she was talking about and helped me to find the best fit for me and how I sleep read more

My family went there to buy a mattress. The person was busy with another customer. That was fine. But at least we were expecting to hear 'hello' or 'i will be with you soon'. We felt like invisible men until we left after 20-30 minutes. When we were about to leave, the customers left and he was already free but still, we heard nothing from staff. Didn't even try anything. We didn't feel welcome until we left. We want to feel happy when we spend money, but i guess this was not the place. read more

We were greeted and welcomed by Matthew! We received personalized service for our needs and budget. I felt listened to and the customer service was top notch. I highly recommend this location. We were able to try various models.The price was very reasonable for exactly what we needed. Thank you! read more

Jennie was amazing to work with! I came in with a specific budget and she helped me stay well under it while still finding a mattress I absolutely love and that's the perfect comfort for me. I also had my kids with me, and she was so patient and understanding with them the entire time. Her customer service was excellent from start to finish. I would definitely recommend Jennie to anyone looking for a new mattress! read more

I have my shop nearby and decided to take a quick look. That quick look ended up in me buying a new bed. The sales person by the name Monica was great. Her customer service was amazing and I'm glad after seeing so many negative reviews, that I was able to have a good experience. Plus, I couldn't pass on the great deals that they were having. Im sleeping much better than I was, that's for sure. read more

Great customer service, sale rep really takes time to answer question, nice mattress!

I was on my way to grab Boba and Pho and decided since I was waiting for my Boba to walk in for like 5 mins to ask if they are open tomorrow. Matthew, the manager, greeted me and was very helpful as he was gathering questions about the ideal mattress that I wanted to ensure I get the right one. Due to time, I could only answer a few questions. However, it was reassuring that they do have a 72 hours sales and the Fourth of July sale is still on as I wanted to come in Sunday. 5 stars for the customer service and professionalism! read more

There's a saying, you spend 1/3rd of your life on your bed, even more time in bed than a car! Now I've always slept on a cheap mattress, so this really got me thinking, I really need a good bed considering my back issues, so I came in on a Sunday with a plan and a budget. I didn't necessarily intend on leaving with a purchase, but I did. I suffer from frequent muscle spasms in my lower back. I'm a back sleeper, so I did some research and learned that an adjustable base would help alleviate the pain, where you elevate your feet, so this was a must have. I was greeted by Ryan, who I ended up purchasing my mattress with. I literally spent 3 hours in the store trying different mattresses, and debating back and forth on which one to get. It's a big investment, so I give kudos to Ryan for his patience. I was really debating between the Serta iseries hybrid and tempurpedic, but the tempurpedic was just too expensive. I ended up with the iseries hybrid 3000 with the MF 600 adjustable base (it has the ability to lift head and feet, and massage options with memory functions). No complaints so far, i haven't had any back issues since (it's been over a week sleeping in my new mattress). Ryan worked with me in obtaining my budget, and was quite sincere throughout the entire process, answering my many, many questions. So now, I sleep like a baby. I have my elevated head and feet in almost a zero gravity position, turn on my feet massage, and turn on some timed sleep music on Spotify. Sleep like a baby. Do yourself a solid and get a mattress that you'll be happy with. Oh and an adjustable base. Definitely needed! read more

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Please purchase all your mattress related needs here. Jeffrey was amazing and definitely answered all of my many questions and even went above and beyond by staying after hours to ensure all of our concerns and needs were addressed. My boyfriend and I couldn't be happier with our new mattress and adjustable base -- and for a very affordable price as well!! We highly recommend this location, and if you could work with Jeffrey, do it! He's one of the best! read more

The store itself and the people who work there are great. But I bought my mattress only 4 years ago and one side is really sinking in. So I was kindly told about the warranty and I was so happy that we would be able to get a refund to get a new mattress but nope that didn't happen. They gave us the warranty people to contact and we did everything they asked for pictures and measurements with their paper rulers. Only to be told that it was normal. Now if I, the customer is saying I can't not sleep on the mattress because when I lay on it I sink and I'm not super heavy for it to sink like that. Only to be told That it's normal and basically nothing will be done. That is so wrong. Although, I wonder if I would have paid them the $80.00 they said someone can come out but it will cost me for them to look at the mattress, would I have then gotten the warranty granted? I will no longer buy from them nor would I recommend anyone to purchase their mattress from them after this experience. Our mattress is only 4 years old. I have never had a mattress go bad so quickly. This would have been the first time I would have ever had to use the warranty and it was denied no matter how uncomfortable the mattress is now. Good luck to anyone who has to use the warranty with this company. I literally am lower than my husband when we sleep together. It's so uncomfortable, now I will be looking for a new mattress elsewhere. read more

Our experience was AMAZING! We decided last minute to get my parents a mattress for Christmas. A tedious decision. We went to three different stores before we came here. As soon as we walked into the store we noticed a customer being very rude to the employee there. We overheard the conversation they were having and the employee, Nohemí, handled the situation very well. Despise the rude comments the customer was saying to her she was very professional about the situation. We waited until she was able to help us, as soon as she was available, she came right over to us and she didn't even let the prior situation reflect on her service towards us. SHE WAS AMAZING. And very knowledgeable. She made the mattress shopping experience so easy and effortless. We were in and out within 15 minutes.! Which we were grateful for! Hopefully the shipping/ delivery process will be just as easy! Thank you Nohemí! To Management, this woman needs a raise.! And to the man that was rude to her, I hope a fifty dozen birds poop on your car :) Merry Christmas Nohemí! And thank you very much.! read more

Replacing your mattress can be exhausting. Navigating the stores and websites, debating between foam and springs, and determining the best size and how much to spend can leave you feeling like you need a good nap. Instead, skip the stress and get to Mattress Firm. A mattress is perhaps the most important piece of furniture in your home. The sleep experts will allow you unabashed access to all the mattress and answer questions. No hard sales tactics here. read more

Mark was beyond helpful and experienced. He helped us find the matters that was perfect for us. Highly recommend you stop here before thinking about purchasing a mattress online. read more

Cassandra was great! Walking in, she was in the middle of assisting another customer but she kindly greeted us and gave us an overview of the store layout so we could look around until she was available. I trusted her opinions as a fellow mom on mattress comfort and waterproof protection needs. We wavered a bit on getting the 10 year warranty on the adjustable base but she made it super easy by giving us an amazing deal on top of the current promotion which made it all a no-brainer. She has a super easy-going personality and we felt no pressure which is really refreshing at a mattress store since most salesmen make you feel like you're buying a used car. The total price ended up being $1000 cheaper than a competitor store. read more

I could never have imagined how easy it was to shop for a new mattress in Covid time. Erick made the process not only easy but very pleasant. He had a simple streamlined process to help us find the best mattress for my husband and I. We chose the mattress on Tuesday and for it on Saturday. It turns out that we were on a mattress that was way too hard for us. It's been a week of sleeping on our new bed. Wow what a difference! We are in love with our new TempurPedic. The TempurPedic pillows have totally changed my life for the better. I have neck pain and with this pillow and mattress combo, sleeping feels like a hug. The financing is so easy. Go see Erick and upgrade your sleep. read more

Was in and out with a new mattress within 20 minutes! Matthew was very helpful and efficient. He helped me choose the correct mattress for my individualistic needs and was very courteous. He answered all my questions and didn't waste my time. read more

A wonderful experience! Leslie (mattress expert) helped me pick out the perfect mattress. Leslie was professional, knowledgeable, and she has the patience of a saint! Choosing the right mattress is so important, and Leslie didn't rush or pressure me. She let me take my time (and test each one many times), and she answered all of my questions. I also want to say that the store was kept very clean and sanitary, which I feel is very important in general, and especially while we're still dealing with the pandemic. Thank you! read more

Jeffrey made us feel very welcomed and made our shopping experience memorable. Super charismatic and answered all our questions. Would definitely recommend this location read more

If you are looking for a mattress, I would definitely recommend coming to Mattress Firm in Alhambra. Ca'Cheris better known as "C.C" was a great help ! She went above and beyond in finding us the mattress we were looking for. We are so happy with our purchase! read more

Unprofessional. Was hoping to purchase a mattress that day. Walks in hearing the only worker in the store being caught up because an associate prior had screwed up another customer's order. Apparently they double charged them. Took away my confidence with the store but I stuck around. Then the associate in the store offers to answer my question if it's quick. I noted it wasn't going to be and he noted he planned to closed soon and suggested I come back another day. Yea...No thanks! I don't need a double charge for a 2000-3000 bed. It's not a funny whoops kinda moment... read more

This review is not for the staff because they are great but it is for the unsanitary product I received and the RIDICULOUS "delivery" The original mattress I received immediately gave me an allergic reaction. I developed a rash after sleeping on the mattress. I went to Mattress Firm to explain what was going on and asked for a replacement. The employee was quick to fix the problem with scheduling our mattress to be exchanged and a new one delivered as quickly as possible. Delivery day came and the drivers drove up to my house, attempted to park their vehicle (by no means was parking unavailable since this was around 11am), felt it was too much of a hassle and drove off. I sat and watched them out of my window the whole time. Upon calling the store to see why they didn't attempt to deliver, I was told they were at my residence for 15 min, knocked on my door, and never got an answer so they took off. Well, Not only is this untrue, but I have cameras to prove they never came up to my door as I sat watching them half heartedly attempt to do their job. Mind you I am also 7 months pregnant and sleeping on my couch because of the reaction the current mattress is giving me. The only recourse I have was to write a review since there is not a corporate number to call as I was told and no other way to escalate the situation. I am completely disappointed with the item I received since it's completely possible the original mattress I received was a return and I am reacting to maybe a cleaning agent put on the mattress for resale and disappointed with the lack of delivery, as well as the impossible way to speak with the proper party to get this resolved. read more

With all the research you can do online and all the blogs out there, nothing beats laying on a mattress for 15 minutes to see if you can relax and nap on something. I walked in not expecting to buy a mattress but left with one to be delivered and I'm not feeling buyers remorse yet ¯\_(ツ)_/¯. Cassandra was a huge help in walking me through the store to try different firmness-mattresses and recommended me something within my price range and I've been happy with it so far! The mattress selection is large enough to give you options, but not too much that it becomes overwhelming and confusing. There's accessible on each mattress if you're into finding out exactly is in what mattress. I'd recommend checking out their website to do some research beforehand (and look at prices) and then visit the store to ask about it. Prices may differ online and store because each runs separate promos, but the store price matches immediately and up to 4 months after purchase (I saved more than a few bucks with some basic research). If you can afford a mattress in the ballpark of ~$500+ (for Fulls/Queens) then I highly recommend stopping by! read more

Ray was so helpful while I was freaking out looking for a new metal bed frame. He was. Attentive and made my experience so easy. Highly recommend!! read more

My experience here started off well and went south when I was ready to close the deal. I realized I was being cheated out of hundreds of dollars. Initially, I was impressed with their variety and the sales reps willingness to help me find the right mattress. I decided on a medium firm mattress which had the price tag of 899 and advertised a FREE adjustable base. I explained to the sales person that the adjustable base was not something I needed as I knew I would not be using that feature. His response: "well it's free so it won't hurt to have". I was ready to close the deal but time was cut short so I had to return. ****** After later telephone negotiations with the same sales person I found that the mattress was only worth $599, the additional $300 expense was the price of the adjustable base which I WAS TOLD WAS FREE. I understand sales tactics will be implemented however, they are unacceptable when the sales person is trying to force the customer to purchase something they don't want. I specifically said the adjustable base was NOT a feature I NEEDED NOR WANTED. But I was secretly going to be paying for that feature as it was already included in the price. I am outraged at the fact that I thought I was receiving a deal when really the mattress and all of it's supposed coils is not worth $899. The adjustable base they were forcibly including in the price point but advertising as "FREE" is worth half the ACTUAL price of the mattress and brought the cost of a $599 mattress to almost $1000. I've never felt compelled to write a review, this is my first and it sucks that it is such a negative one. But this place was just trying to get a sale out of me and didn't care about what I was looking for. If you don't want to get scammed do more research and be weary of "FREE". read more

We really enjoyed the thorough knowledge that Nohemi Medina shared with us. Nohemi listened to our needs and walked us through several options in mattresses -we wanted a CA King Firm. After about an hour or so, she provided a quote so we could make sure this expensive purchase was exactly what we wanted. After about an additional day of researching and going to other places, as we were informed of MattressFirm price match. Needless to say, we went back and purchased the mattress with the adjustable base. The President Sale was an awesome sale. Nohemi is a very nice, pleasant, and patient young lady. We are seasoned/elderly people. She explained and walked us through the process from buying to expectations of the install. I wanted to share that the delivery guys, Victor as excellent & his helper, were well mannered & provided excellent service. They took away the old mattress- CA King from the 2nd fl then proceeded to bring all the items we purchased, 2 Split CA King Mattresses & Adjustable bases. All within 30 minutes. These guys are great!!! If we needed any adjustments later we could call it in and get on the schedule if needed. We truly enjoyed our experience with MattressFirm in Alhambra right across from Costco. Great job on providing excellent service from beginning to end. This is a satisfied customer regarding service. As for the mattress we will need to take time to adjust as it is firm but with a 10-year warranty and one year return! Let's hope we don't have to worry about that. read more

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Bought two pillows here and it's been almost two weeks and it is still not here. I told them I want to cancel if the order doesn't come in by a certain day. I was told they would call me to follow up with the cancel if the pillow did not arrive. Its been a couple days and still no call. Customer service is weak read more

I came in with my mom looking to buy a mattress. I believe there was one sales guy in the store and he was just sitting on a desk using what seemed like it was his cell. Didn't bother to approach us for the 15 minutes we were there. We left. Most likely lost a sale that day. read more

My girlfriend and I wanted to upgrade from our previous queen to a temperpedic king and Erick really helped us find the perfect mattress for us. He was very informative and knowledgeable on different options available for us. I highly recommend this location and specifically Erick to help you find the perfect mattress. read more

Attention Attention stay away from this place is a True Scam!!! The mattress that have warranty on them that end up being super poor quality. The consumer/ customer gets blamed for causing the cheap mattress to sink in and for not being firm ummm hello thats why the business name is mattress firm duh??? You are better off going to a local community business than this monster of a company to say the least never again. I hope you shut down soon and declare bankruptcy soon. Won't last hopefully by 2020 with those crooked scams you people pull on customers read more

Entered the store to browse, but purchased a queen and full all within an hour. First stop ended up being the last stop since the sales rep, Yesenia, was awesome. She greeted us immediately with a smile and proceeded to learn about our needs and wants. She helped us find the perfect mattress and we ended up buying what we needed which was a full, but decided to splurge and bought a replacement queen as well. The awesome customer service, promotions, and the quick delivery were the selling points. The deliver people were polite and courteous as well. I will not hesitate to recommend Mattress Firm to my friends and family. read more

My girlfriend and I were looking to buy a reasonable priced mattress. I was referred to this place by my sister so we decided to give it a try. Cici was the representative helping us and I couldn't have been more happier with the purchase we made. We ended up purchasing a King size Simmons Beautyrest Recharge Hybrid Mattress. So far its been the best sleep I have gotten in years. Cici didn't pressure us and allowed us to take our time in finding the right mattress. We went in looking for a cheap mattress and left happy knowing we invested in something that will last us years. Thank you Cici we appreciate the help! read more

We got an Amazing deal and before Labor Day. We talked to the gentleman that were there today 8/2/20 and helped us out. Seriously, there is good people out there. Thank you Raymundo! read more

Cassandra was Great, very informative. Helped us make a good decision without being pushy or trying to up sell. Thanks.

Our sales guy, Eric, was really patience explaining the different mattresses and their technology, and got us an excellent deal... We had been looking online and their price is really great! Plus, they throw in a purple pillow for free!! To top it off, the other sales guy, Germaine, was soooo awesome with our 3 kids... They almost had a melt down because we spent over an hour there, but Germaine kept them entertained and calm again... enabling us to complete the purchase of a King mattress with adjustable base and an extra twin. These 2 guys gave us the best mattress-buying experience ever!! read more

Erick was awesome! He was super nice, helpful and gave us an amazing deal on a mattress and some extras without being super pushy. Would highly recommend this place! Also delivery was free and easy. read more

I decided to order a mattress from this place. First they told me they could deliver it on a moment's notice. I call to schedule my deliver only to find out that the warehouse is closed the day that I needed it (my luck). The manager, Ca'Cheris, (CC) tells me they could fit me in on a Sunday, a few days before I wanted it. I say fine. This is today, Sunday, and I'm given a delivery window of 2:45-5:45 pm. I call to find out if I could get an updated ETA. Check our website, she says. You could track it. I get an updated ETA of 6:15-6:55 pm. I'm still waiting. It is now 7:22 pm. I can't call the store because they're closed. I can't call customer service because they're closed. This is so incredibly f-ing unprofessional! read more