!!!!!!0 stars !!!!!! AVOID THIS PLACE AT ALL COSTS! This…read morebusiness is full of lies! They will sell you an item that isn't in stock just to say it will be here in 6-8 weeks. But here's the kicker when your order doesn't arrive and it's been 12 weeks they will tell you it's the manufactur's issue and not there's. They also will keep telling you we have a truck coming on Friday and it seems to be every Friday but seems to never come. What a joke. Then they will try to offer you an old ass floor model at full price. lmfao. I can't stress enough how much of a headache this establishment is. Also to note 90% of there customer service is done by text messaging. This place is a scam !!!!! John Matarese needs to Investigate this place. Straight up liars!

I bought a couch this weekend from Roland at the West Chester location. When I originally started…read morethis process I was interested in a couch they did not have in stock and were able to provide me with some comparable alternatives. Upon arrival the process was smooth and easy, I got to inspect the couch we loaded up my truck and were good to go. Roland and the other employees helping were friendly and helpful.

Justin, Craig, and Tasha made our big purchase experience easy and fun. Thank you so much!read more

A discount/savings-forward home furniture and decor store. Most of their floor is dedicated to beds…read moreframes and couches, but they also carry rugs, wall art, baby furniture, bookcases, end tables, gazebos, outdoor furniture, and more. They primarily carry Ashley furniture, but they have a few other brands as well. Note: Do be aware there's a knife store inside the furniture store flying "Don't Tread on Me" merch. PROS: -Fantastic pricing! Remember: the blue tags mean the price listed on the tag is HALF OFF. (I only found that out halfway through.) I thought $130 for a tall bookcase was pretty good, but once it was halved, that's just ridiculously good now. -Really friendly service. They clearly know the line between "being helpful" and "giving you space to explore". They popped in every 20 minutes or so, but they mostly kept their distance to allow us to sit on and discuss all of the different furniture. -Different ways to get your furniture. They don't offer delivery themselves, but they have a company they suggest using and all the details about how to use it. They have show models you can take home that day and other options you have to order in and wait for. Good options. -Good clearance selection. It's definitely a hodgepodge of stuff, but it's a CHEAP hodgepodge of stuff. They have lamps, chairs, couches, gazebos, auto parts (?), and more. It's a whole bunch of random stuff. CONS: -I'd love to see their pick-up hours extended for out-of-towners. They close pick-up at 6pm, and we weren't able to make it out of work and make the drive to get there by 6pm (traffic at rush hour is intense!). We'd have to come in on the weekend or take a day off work. -Otherwise, nothing! We didn't come away with anything, but they had a great selection of items, and I think this was probably one of the best places to start our couch shopping. We'd be back if we were looking for adding new furniture.

BEWARE BEWARE They are not a bargain store at all. I went to Furniture Fair and bought a coffee…read moretable for cheaper money. Their delivery service is the worse I have ever seen. They did not pick anything up at all, they just pushed my furniture into my house and ripped the molding off my door way.

nick was great, helped me pick furniture via text message! he sent me all the items in stock and…read morepricing and coordimanaged delivery. Outstanding customer service

We spend a lot of time looking and service was great. They helped us mix and match to fit our…read moreneeds. Selection is large, which is one reason we were there so long. Delivery went well. It's expensive and I'm not sure it's worth the price, but we've made two very large purchases many years apart (two different houses with a move to California in the middle). Given we went back when we moved back to Cincinnati and needed furniture for our new house, I'd say we trust Havertys.

Don't waiste your time! The gliding swivel recliner is very…read morecomfortable and looks great in my room. But for $2000.00 I expected a chair that was free of defects. However we can not get a chair that is not damaged. 1st Chair delivered had a deep crease in the arm and down the front of the recliner. 2nd Chair . The delivery time was from 1 -3 per email and text. At 330 I called, recording said scheduled delivery between 1 and 3. Rep stated delivery is between 445 and 6. (Not per the recording or any correspondences.) Then i was told that she guesses they are running a bit behind. When they arrived after 6, I refused the delivery because it was worse than the first one. Deep creases on both arms, down the front and on the seat. 3rd chair was delivered with the same issue!! Refused again. Sales person hasn't followed up after she was told the first chair was bad. So completely disappointed.

I purchased a sofa and paid $60 for delivery, they had a more expensive delivery option which was…read moreover $200 just to put the legs on the sofa but I refused to pay that much. Will never purchase from this company again.

We purchased our first leather sectional couch and matching recliner made by Cooper on 5/25/2024…read more We also purchased a five-year warranty on the pieces with Montage. The recliner froze in the full recline position on about June 1, 2025, six days after the one-year warranty ran out. Montage could not identify the problem for sure after two trips to our home. Montage offered us a check for $232.57 in lieu of repairs. Something I've never heard of. The Manager of Furniture Fair informed me that if Montage had repaired the recliner, it would have voided the reminder of my Five-year coverage. The manager of Funiture Fair covered that repair for us as a courtesy, which I appreciate very much. It took several months to get the parts, but I was repaired. However, just a few months later, the seat in the same recliner of the couch completely collapsed making it very uncomfortable. I called Montage, with the five-year warranty, and they said they do not cover cushions. I feel like I have a recliner built on a Friday the thirteenth near quitting time. I checked with Furniture Fair and was given an estimate of $75 plus parts to repair and the number of a couple other furniture places to call. I really was hoping for better product support. I realize it is out of the factory warranty and denied by the Five-year warranty I paid for, but now I think is see why they don't appear to carry that line of furniture anymore. I need to use a folded up towel and an office chair seat cushion for comfort. I'm very disappointed with the whole experience. The recliner is extremely uncomfortable after my Spinal Fusion surgeries. It sucks to buy what appears to be what we used to call a lemon. I love all the other furniture we bought from Furniture Fair, but I think we'll shop elsewhere i the future. It seems it's going to cost me a few hundred dollars to repair a recliner that is less than 2 years old. I was expecting better quality furniture! Mark Keller Liberty Township

Great service and a great value!…read more When looking for new furniture for the house, this is always our first stop. At Riley's, you're not going to find your highest and, custom-made, handcrafted furniture. What you will find is durable, Quality Furniture at an affordable price that is perfect for a growing Family. We've purchased couches, bedroom sets, tables and other items at Riley's throughout the years. The staff has always been fantastic. They don't Hound you but they are always there to help. They make their presence known, they guide you to the areas that you want to be and they let you do your own browsing. When it comes to couches and some other upholstered furniture, you typically have a number of options for upholstery textures, colors and patterns. A lot of these are at no extra charge. Delivery and assembly is also very affordable. A lot of the wood furniture, tables and bedroom sets and the like, they are particle board and laminated. But again, very durable and great for a growing family. With a growing family, you don't always have little ones who are as considerate about the furniture as the people paying for it might be. That being the case, you probably don't want to go out and spend $10,000 on a bedroom set for a small child. Like most furniture stores, Riley's has deals going almost all of the time. Often times there are interest free options to pay overtime. Would I go back? Definitely. Like I said, this is a regular stop for us when we're Furniture shopping. I'd highly recommend checking out Riley's first.

I am writing on behalf of my elderly parents. A shout out to Bruce and all of the employees at…read moreRiley's for treating my parents just right even when things didn't go just right-not because of Riley's just circumstantial things. In the end, Riley's did an outstanding job managing my parents' situation. It is appreciated by this daughter, and for this alone, I will make my way to Riley's to shop when I need furniture. Superb customer service if you are looking or if you are buying. Consider shopping Riley's the next time you need a recliner or furniture for any room :) Thanks again to the team.

So big, great selection and prices! With 1970's music playing overhead, loved that!…read more We purchased a nice haul! Highly recommend!

I have been a customer of this store since it opened . From…read morea patron s experience I give them a 5 star rating in every aspect . I hope management appreciates what great employees they have !