Jerry helped us out looking for our sons bed. He was so knowledgeable and helped us pick the best bed for our son. The customer service received from Jerry was top notch, especially dealing with a wild toddler. Thank you, Jerry, for your time, knowledge, and amazing customer service!!! read more

Great customer service from Reece and Joshua! Reece took the time to explain the difference in the mattresses we were interested in and considering. We took awhile trying out the different mattresses but he was very patient and helpful with all our questions. He even stayed a little later after store closing to help us out. He did not pressure us in buying anything that evening which we really appreciated. We went home to think about our options since buying a mattress is an investment that is well worth it. I came back in a couple days later and met Joshua the store manager. He was professional and friendly and I informed him that Reece helped us with making our decision the other day. Joshua gave me 1:1 attention and helped me with the purchase. We decided on a Tempurpedic LuxeBreeze and Ergo base which we love so far. Then a couple weeks later, our same mattress and adjustable base went on sale and I called the store. Joshua made the price adjustment over the phone without any hassle. We saved an additional $600+ on our purchase price! We are happy with our purchase and experience with Mattress Firm. read more

Hello I'm Bill Young Store Manager for Mattress Firm. I have been here 17 years helping people sleep better. I will ensure you have a 5 star experience. We have years of knowledge and leading technology to scientifically find you the right mattress. We are a one stop shop for bed seekers that want to see beds from $100 on up. 120 day comfort Garuantee and we always have the lowest price or your money back. read more

Quick service / in stock - patient staff while we tested every single bed in the store

"Marlon K." was outstanding! Way above and beyond. He took a frustrating situation that could have easily gotten worse, to a level of complete satisfaction and restored my faith in customer service! Combined with his Direct Supervisor, "Bill" giving him the ability to make a strong decision "to make it right for the customer", I couldn't have asked for more. If there is some sort of spot bonus to be had, Marlon deserves it! Thank you! Once again, I will be recommending this business and store to everyone I know! read more

Poor buying experience, great mattress. I was not asked for consent before my credit was ran and I was signed up for a mattress financing option that I was not comfortable with. The salesperson disregarded my concerns and told me it was too late and that the financing option was good for my credit so I might as well go with it.. I called the financing company and it was actually no problem to reverse the financing. The salesperson also went on to ask me 'how much I thought the mattress sales guy makes' and tell me his highest earning years. Overall I just felt like a dollar symbol to a disingenuous salesperson and not a valued customer. read more

My experience in the store was a good one, since the sales person Renee was so wonderful! She listened to my needs, and led me to a perfect mattress. Personal, helpful, and knowledgeable. Part Two: Delivery Sacramento Distribution Center called both times the day before to advise the "window" of time the items would be delivered. Truck arrived right on time. Both delivery men friendly and helpful. Unfortunately only the box springs and frame, no mattress. Apparently it wasn't in stock as promised when I purchased it. We're suppose to get tomorrow, Sunday. Part Three: Delivery Mattress arrived as promised! Same delivery men, very helpful and with a smile! Honorable mention to the sales reps who helped to make sure I got the items on Saturday and Sunday. Thank you Dave, Ryan, and Jeremy. Class act Company and Staff! Thank you! Patricia Martin read more

Mattress Firm Folsom at Ironpoint - Serta Charlotte Plush Europ Top Twin XL Prime - Furniture Stores Near Me - Folsom, California

Buyer beware- Mattress firm charged our credit card $2,000 over the agreed upon price. We realized what had happened as soon as we opened our bill. We called the store and talked to Carlos, who had sold us the bed. He agreed it was a mistake and said he would take care of it. A week passed with no word from Carlos, so my husband called again, Carlos was apparently still working on it and needed to call us back. This happened over and over again. Now it has been two months since we bought the mattress and we have not gotten a refund, store credit, anything at all. I'm shocked that, with our receipt and this blatant, un-disputed mistake that we are still dealing with this. Save yourself this headache and buy your new mattress elsewhere. read more

Stopped in to test some mattresses. Nice sales manager and not at all pushy thank goodness! He explained the differences and warranties. Haven't decided yet but I appreciate all the time the salesman spent with us!! read more

Let me just start off by saying that Joe is absolutely amazing. He made my big purchase experience stress free and was a pleasure to work with. I would give him 10 stars if I could. Thank you joe! read more

OK there really are two Sleep Trains within sight distance of each other (hence the two listings on Yelp, I thought it was a mistake). We came to this one because it was the first one we spotted. And we are so glad we did! Michael was the lucky salesman who got to help us and he was great. Super knowledgeable and took us to through the process of asking our likes/dislikes and showing us the beds very methodically which I really liked. I especially liked when he said, lets find out what type of bed you like then we will narrow it down to your price point! Awesome! We found our bed and were out the door in an hour! Love it! Michael is in the pic posted here on Yelp with the two thumbs-up along with the other salesman Dave. He was great too, very personable and fun. We will be back when we replace our guest bed. Thanks guys! read more

Let me start off by saying that if I could give the customer service 10 stars, I would! My husband & I initially met Gmena at the Rancho location and she was nothing but kind and welcoming! We let her know that we were in the market for a new bed and wanted to see what our options were and she took her time to show us many beds and went into extreme detail on each one of them! We loved her so much that we decided to drive out to Folsom to make our purchase with her and it was just an overall amazing experience. read more

we bought a plush bed and I realized it was just to soft for my back. Bill worked with us (even after the 90 return policy had past) to getting a firmer bed and with the difference we got an adjustable frame. We are sleeping so much better now. Thanks Bill! read more

We needed to replace our son's mattress and since my son and I were out shopping, we decided to check out Mattress Firm. My husband and I had previously bought from Sleep Train and since the store is now Mattress Firm, we thought we'd give it a try. As soon as we walked in the store, we were pleasantly greeted by Jesse who helped us pick out a mattress that fit our budget. Jesse was awesome! He was so knowledgeable and helpful and was able to find the same mattress my son loved (but was a bit out of our budget) at a clearance price at one of the other warehouses! We were beyond thrilled! We did have an issue with delivery but Jesse took care of correcting everything and my son is now enjoying a much better night's sleep on his new mattress! Jesse really went the extra mile to make sure we were happy customers...and we are! Thank you Jesse and Mattress Firm for a wonderful experience! read more

I spend $4000 for bed there, I told sales man, I'm side sleeper he suggested the firm tempurpedic bed, delivery was on time. After 2 month I start having shoulder pain , I called them and they told me to turn the bed around. Any way my shoulder pain get worst and worst, difficult to sleep. I went back there after 5 month, they told me 120 day pass we can not do any thing. They give me customer service number. I call tempurpedic , people call the the great company, they did nothing. Any way , I end up with $4000 worth of worthless bed. Last time buying from sleep train or tempurpedic read more

My husband and I have had the same mattress for years and years and went in to Mattress Firm with no idea what we were looking for. Gmena was SO friendly and knowledgeable and found us the perfect mattress! 10/10 recommend read more

My wife and I knew we would be buying a new mattress this holiday season. We decided to visit Mattress Firm once we realized we didn't want a Sleep Number bed or one of the online "mattress in a box" products. We worked with Dave and he was great. He knew his product specs very well and did a good job of informing us, while also stepping back/walking away so my wife and I could discuss and/or evaluate a mattress. I Would for sure recommend to a friend or anyone looking to get a new mattress. read more

The place was kind of empty. The sales person didn't give us much information about the beds. It's like they didn't really care whether we bought one or not. We ended up leaving and going to Sleep Train. read more

My boyfriend and I bought a Purple 3 mattress here labor day weekend, and we could not be happier! The guy helping us was very knowledgeable and showed us all our options before we decided on the Purple bed. The mattress is AMAZING and so supportive and comfortable. We had to change our delivery date a couple times and it was no issue. The delivery went flawlessly. The staff is so helpful and genuine here, I'd suggest this location to anyone looking for a new mattress. Plus, labor day sale got us a great discount. read more

Mattress buying isn't the easiest experience. There's too many brands, too many types, too many firmnesses, and too many stores! But if you come to Mattress Discounters and ask for Grant (you won't need to ask if you come in Wed-Sun, since that's when he mans the store), all of those choices are meted out to you in a methodical, logical, and informed way that takes you to your ideal mattress. You will learn every piece of relevant trivia related to a mattress' construction, quality, availability, and price. You may ask, why and how do I know these things? Truth be told, while the sales experience and customer service was excellent, the 2 month ordeal of getting the right mattress was trying. Why 2 months? The first mattress came defective, which happens, I get it. So we went back and Grant accommodated us with an upgraded exchange, since the mattress we bought was a clearance item. That was nice. Unfortunately, the upgraded mattress just wasn't the same. Over 45 days, we tried to break in the mattress to see if we would adjust. It didn't. Both my wife and I woke daily with sore backs and sleepy eyes from the little restless sleep it granted us. We went back for their 120 day comfort exchange guarantee, and initially, this was also difficult. Beware the fine print and hope that the first mattress you buy is perfect, because the exchange policy, while fair, isn't ideal. Restocking, redelivery, and lack of pricematching are things you should be aware of. However, realizing our situation, Grant did all in his power to get us the right mattress at the right price. He was proactive in reaching out to district managers, manufacturers, and even helped with our research. Congratulations, Grant. You have earned Mattress Discounters a loyal customer. read more

My husband and I went in to this store to actually touch, feel, sit and lay on a mattress. I'm tired of buying mattresses online, getting them delivered and finding them to be horrible. My hips hurt, my husbands shoulders ache and I'm always hot. We were not looking forward to going in to a store because we did not want to be pressured and to our delight we were not at the Mattress Firm in Folsom! Joe was fantastic!! He was knowledgeable, he didn't try to upsell us the most expensive bed, he gave us space and we got a great deal. Joe asked us what our price range was and he shared all of our options. I love that this mattress has a 10 year warranty AND if we are not happy with our purchase in the next 4 months we can return our purchase and get something else! To me that's insurance that I'm getting or will get the right bed ! Goodbye aches and pains hello goodnight sleep... The bed gets delivered tomorrow and we just bought it yesterday. read more

Friendly, helpful staff that did not pressure us to purchase. We ended up leaving and coming back the next day. Ask for Carlos. He's great. Chris the manager helped us with the other deal/discounts and was able to save us an extra $50. read more

To start off, my husband and I had an amazing experience with Dave. He was attentive to our needs and requirements for our large purchase and made our experience extremely easy and comfortable. He was very helpful and knowledgeable with what we were looking for and provided us with all of the information we needed so we could feel comfortable in making such a large purchase. 100% recommend and if you go in to this location, ask for Dave. read more

My husband and I came in to Sleep Train to purchase a specific brand of bed. Dave Johnson, the sales person who helped us, was very attentive to the overall purpose of our visit. We were acknowledged with a friendly greeting the minute we walked in; and given detailed information regarding the bed we were interested in purchasing. When it came time for delivery, Dave was excellent with following up with a phone call the day before. Moreover, followed by an automated day-of/time confirmation call the day before (an optional feature, should you choose it). The delivery crew were excellent...with an initial phone call before leaving the store, to a very polite experience and efficient turn-around time from start to finish. read more

I went into this Mattress Firm to purchase a new bed last week. I was warmly greeted by Carlos and he took the time to answer all my questions, review all my choices of mattresses that I tried out and spent the time to explain delivery dates, time frame, etc. Having just moved to Folsom from the Bay Area I was especially struck by the friendliness of Carlos and how he represented the company so well. I would highly recommend this store to anyone in the market for a mattress. I found Carlos to be honest, and of integrity as he walked me through the mattress buying process. It is so refreshing to experience the customer service of the highest caliber that I experienced at the Gateway Mattress Firm. Christina B. read more

Shouts out to Bill! I called looking to buy a mattress I found online and Bill helped me find the perfect foundation, and mattress protector for my new bed. He even worked with me on price so I could afford to have them DELIVER IT AND SET IT UP FOR ME! As a young woman who would have had to do the set up myself that is awesome! If you ever need to buy a mattress Bill is your guy! read more

I had a great experience at Mattress Firm in Folsom. Katie Foster provided knowledgeable professional & personable service, the moment I walked in the door. I needed a few mattresses of different sizes. She asked a few questions and then made some recommendations. I ended up with exactly what I wanted and the price was 1/2 of what I expected it to be. Service was excellent, product was delivered on time as promised, and overall I am extremely satisfied. read more

If you go, ask for Derrick. Shopping for a mattress can be a real pain...in the back, in the neck, in the wallet...but in the end the goal is to resolve some of that pain which is why we do it, right? Anyway, our recent experience shopping for a mattress was the same as yours, every store the same thing, but not, and leaving feeling like maybe we'll just suffer and keep the old mattress. That is until we got to Mattress Discounters in Folsom. Wow, the difference! No high pressure sales tactics, but a sales person willing to take the time to make certain you get the right bed for YOU. We came back to the store a number of times before making our decision and spent a good bit of time in the store each time. Every time we came in, Derrick was incredibly helpful. He could tell us how the beds differed from each other, how the various components would help us sleep...or not...depending on our preferences and individual specifics. He never once made us feel like we need to hurry up and just buy something already. One of the reasons it took so many trips was because when we thought we had found a bed that would fit both of us, Derrick discovered that the new year models were just about to come out and went out of his way to track down the specs of the new beds and discuss the new design and how it might work for us. We had to wait a little bit to see the new models, but once we did we knew Derrick was right, this was a bed for us. I would of hesitate to go back to this location for future purchases. read more

Joe was nice but the bed we tried out in the showroom was comfortable and soft. The bed we were delivered was neither. Honestly, we feel a bit taken. One year later bought a Purple Bed and this one is going in storage indefinitely. read more

Great store, great service, sales people are friendly and knowledgeable and their products are top notch. My issue is with their delivery service. The guys can't speak English and their reckless with handling goods. The driver called and wouldn't identify who he was and just asked for my address. When trying to carry stuff off the truck he dropped it and did the same thing inside our place. He had a kid who looked like he was barely in high school trying to help him. Makes me wonder how they handle the product when the customer isn't looking read more

Very impressed. Our salesperson, Mike Paso was extremely knowledgeable and professional. He walked us through the decision process and helped us figure out what our best choice was.We got a good price and same day delivery. Happy wife. read more

Aiora was very very helpful with us picking out our bed. She made the whole process very easy was very informed about the beds couldn't ask for a better salesgirl. read more

Ask for Wi! Great customer service. It was nice to have someone who genuinely cared about our needs and price point.

We bought a purple bed today from Carlos at Mattress Firm and he was a awesome salesperson answered all of our questions showed us lots of different beds give us a great deal I would recommend him to anyone. read more

Katie was extremely helpful in helping me find a bed that is appropriate for me! I was very impressed by the service and Katie assisted me in a very assiduous manner. read more

Went into mattress firm and got an awesome deal!! Talk to Katie she is amazing! Happy customer!

My wife and I decided it was time for a new mattress. While driving by Sleep Train we went in to see what they had to offer. Grey helped us and he was fantastic to work with. Very knowledgeable and quickly helped us narrow down our search. We thought about getting a cheaper model but as we spend nearly a 1/3 of our time sleeping on it, we decided to go with a Tempur-Pedic Cloud Supreme Breeze. Has the triple layer gel to help keep the mattress cool. Highly recommend it! If you want to go cheap on something, I don't recommend doing it with a mattress. Ask for Greg, I believe he is a Manager. Thank again Greg!! read more

Kris was awesome ! Fast friendly service. They gave us a great deal I had a SAMS club price they beat the price and we got a better bed.

Great store, greater service. We just bought a queen mattress set two days ago. It was the first store we stopped at! We weren't going to buy right away, but the sales associate and turns out, manager, was so wonderful helping us, we decided to just get the queen set that was perfect for us. Andria Rivera is excellent, seek her out, she knows her stuff and is really nice! read more

After shopping around, I ended up at Sleep Train and based on my experience with the salesman, Will, we purchased a new mattress. Will went above and beyond without being pushy or aggressive in his approach. He was very honest with us that it would take time for the mattress to break in and become comfortable. He did not try to upsell or push us to spend more than we were prepared to spend which was very refreshing. The entire experience was excellent and we can't wait for our new mattress to arrive this evening! read more