We worked with Jamie and she was absolutely fantastic! Super friendly, very helpful, and was very…read morepatient despite us spending quite a bit of time wandering the store trying to make up our minds. Highly recommend giving this place a visit, and cannot recommend Jamie enough.

I'm very disappointed with this company's service. We ordered a couch in early February with an…read moreexpected arrival time of late June. They kept pushing back the date (which is out of their control) but I had to keep calling to get updates on when the time moved. I am constantly calling the store and their story changes every time: they will get it to us late July, it is in the truck ready to go, it is still at the manufacturing company, it will be delivered by August 6, it will be delivered late August, etc. Overall, it has been a frustrating experience with me having to do the work of constantly calling them for updates, and every time I call them it is a different story with a different time. Very unprofessional, seemingly dishonest, with no true care for customers.

Reported to BBB. They are not members of the BBB. But you should check out the ratings on their…read morepersonal website or others. Suggested that my mattress crumbled around the edges and on top bc my sheets were too tight. Just saying, BBB could do nothing because they are not members. So I'm offering free advertising!!! Buyer be ware!!!! They should be out of business soon bc of their horrendous ratings. No refund. We are just out $4,500 for defective mattress that was stored in a warehouse no telling how long. And Sterns & Foster (doubt they were contacted) said they don't guarantee "comfort" They don't even guarantee a defective product apparently!!!

Great selection of furniture to create your dream home. Friends associates that let you shop at…read moreyour own pace.

We needed a mattress & they had a few options. They are very reasonable in price. Very nice folks…read more& not pushy what's so ever! The elevator going up was really cool! High recommend them.

My husband has been wanting to bring me here - now I understand!…read more We were greeted by Brianna, who was warm and relaxed. She guided us in the least-salesy way possible, offered upholstery swatches to see and feel, and showed different couch configurations using magnetized wooden LoveSac-shaped blocks. She offered me a seat and asked me to lean back, showing how the back doesn't move or touch the wall behind it(!) She seemed genuinely interested in what she was demonstrating without feeling pushy - so rare. The other employees felt the same: relaxed and happy to help. I was also really impressed by the furniture quality, versatility and very thoughtful designs. We need to wait to buy, but we're 100% going with LoveSac. Big thank you to Brianna! If I had a position to offer, I'd snatch you up SO fast. :)

Came in on Friday on a big sale weekend, money in hand. Told the girl we'd buy an entire chair and…read morecover from her TODAY. She denied us the sale until the end of the weekend bc she wanted to give someone else a chance to buy it first. We will purchase online or at a different store from now on.

I usually love Kirkland's, and I buy stuff from here several times a year. But they lost a customer…read moretoday. I ordered a sign online with free ship to store. My order confirmation has a 7-10 day delivery window. Seventeen days later (and no further email confirmations) I visit the store questioning the status of my order. They look in the back for a few minutes and come back and say "you're delivery isn't here". I asked how long it usually takes since it's been nearly 3 weeks since my order was "shipped". The 2 girls in the front state that the store has no control over shipments. This is at 5pm. At 10pm, I receive an email "your order has been delivered to the store". So you're telling me a truck came on a Sunday after 5pm to deliver my package? On Monday we return to the store and they can't locate my package again. This is a 4 foot sign; it shouldn't just go missing. They eventually found it, after three women including the manager spent ten minutes looking for it. It shouldn't be this hard to pick up one $60 sign. I hope they do not treat all of their customers this way and misplace orders often.

I love this store. They have affordable home decor and a friendly staff. I usually buy online and…read morethen pick up at the store but after returning some items that said online only that were at the store, I may check the store before ordering. The staff are very friendly and they have great sales . I would recommend them for all types of decorating styles. It's a lot of the farm style that's popular now but they have some great things that will go with all styles. Great trays, candle holders, pillows and throws.

There is no one in Chattanooga or possibly all of America that knows more about every single brand…read moreof mattress than Brad Merriman! Almost 35 years in business he is the expert of experts! We purchase all of our mattresses from Brad and have never been disappointed! I never want to get out of our king size Tempur-pedic and my daughter's queen size Beautyrest is a hit with all of her girlfriends. They spend the night with her constantly just so they can sleep in that bed! And the value of the mattresses at Chattanooga Mattress are always thousands of dollars less than the retail giants! Shop local and save thousands! Call Brad!

I have been purchasing ALL of my mattresses from Brad for over 10 yrs. He is very helpful in the…read moredecision making process, thus making something very complex understandable. He went above and beyond to ensure a positive experience. I am a customer of Chattanooga Mattress for life.

I had visited other stores and the prices were higher at them. Then I went to Mattress Connection…read morein Fort Oglethorpe. Jacob and others were friendly and discounted the pillows and sheets to fit the bed. They were very soft. Ieven got a hemp pillow with extra hemp. The pillow even came with a bottle of hemp and fragrance. My first night on it and I had no back pain when I awoke. I highly recommended buying from Mattress Connection.

My wife and I recently moved to the area and needed a new king mattress. We shopped at several…read morestores and tried countless mattresses. Mattress Connection offered very competitive prices for high quality mattresses and their customer service has been great as well. We are happy with our purchase!

Tim Ables, Store Manager could not have been more courteous and helpful. I will DEFINITELY return…read moreto his store and purchase with him again.

This review is for the Mattress Outlet store on Gunbarrel Road. The manager, Jeremy, is the best…read moremanager I've ever dealt with in a retail setting. I purchased my mattress from him, but when it was delivered, there was a slight issue. He was extremely professional, extremely helpful, and extremely respectful as we worked through the issue. He even followed up with me on several occassions to make sure I hadn't forgotten about his solution which required a return visit to his store. It is so refreshing in this day and age to meet a retailer who truly cares about customer satisfaction. Jeremy was a pleasure to work with, and I recommend anyone needing a mattress to go see him immediately. I shopped all the other competitors, and he was by far the most accomodating, so I'm saving all readers the legwork of shopping other dealers...just go see Jeremy! If you are Jeremy's boss and happen to read this review...he deserves a RAISE!! You are very lucky to have him in your employment.