Turns out is mattress try out day. Robert showed us two that we might like. sterns n foster and simmons beautyrest. Both are 15 inch thick But we liked the S&F better. Still thinking. Military discount on the Simmons. read more

Mattress Firm at Ina and Oracle was a complete fail. Their staff were rude, aggressive, dishonest, and lazy. I went in to buy a twin bed and frame and told the salesman exactly what I wanted. He immediately responded "you don't want that one" and tried to upsell me. I politely asked to proceed with the lower priced mattress. I inquired about the price of the stand and he said $99. When I went to pay he said it was $130 and refused to honor the price that he had quoted. At the same time he again tried to upsell me by telling me I was buying a cheap mattress. Why would this rude person first be so aggressive, and then trash talk their own product? I still went ahead and decided to pay and just get it delivered. I gave them $340 in cash and he, as well as the other person in the store, said they had no change - which would have been about $8. I asked either of the two people if they had a five dollar bill and that I would accept that as change. They also could have walked to any of the next door stores and gotten some change. Just lazy people it seemed. I told them I was cancelling the order and asked for the manager's name. That is when both people in the store verbally jumped in my case. One guy, who was doing nothing the entire time, said he would cover for the other guy - who had lied to me and given me a fake price for the bed stand. I stated to both of them, well, so now you are both going to lie? I went down the street and purchased my mattress and stand for the same price from a competitor. The other store even arranged for immediate delivery - the salesman brought the mattress over in his pick-up. I gladly thanked him for his help and tipped him for being so kind. There is no reason I will ever set foot in the Ina Road Mattress Firm store again. read more

I went in for some questions and to explore some options. Jeremy and Dave were very helpful in pointing me in the right direction and seeing what there is! I did not purchase from the store as I was more window shopping but the service was great and they definitely take care of you when needed. read more

I purchased a High Quality Mattress and power base online in early January to be delivered on a certain date end of February to a retirement relocation for my elderly mother. I advised the salesman 4 times that I would not be in Tucson for the delivery, to call my husband on his phone. The salesman provided proof of a "Highlighted name and phone number" for delivery to contact. On the day of delivery, my husband mid-afternoon to say he had not heard from anyone and asked me to call or text the salesman. I did so at that moment and when he replied he said our delivery was showing as next. I called my husband with this news. As soon as I hung up, the delivery guy was calling me, he stated the mattress platform would not work because it had slats in it and the power base would not fit inside and he had no tools. I asked what he needed? The driver said a power driver. I told him I would have my husband bring it and he would be there in 15 minutes. The driver became very rude and said he could only wait for 10 minutes. I advised him that No One had called about when the delivery would be made, that my husband had been waiting all afternoon for a call. He said he would call his boss and call me right back about waiting for an extra 5 minutes. He never called back. Then he took the delivery back with him. The retirement home said they were rude and abrupt. When I sent a text to the salesman asking if we could pick up the order, no reply, they could re-deliver on Sunday! My Mom was moving in the next day. So I was furious because of all the plans I had made...Cancelled the order immediately. After buying beds from Mattress Firm for over 30 years, and referring friends to this company, I WILL NEVER BUY FROM THEM EVER AGAIN!!!! read more

Diana helped us buy a new mattress and base for our new home and she was fantastic! We had a great experience overall and the deal we got from her was incredible. Thank you! read more

Lady helping us was rude!!! Think her name was Beth, I didn't even want to buy a mattress because of how rude she was, so we left! Went to the store on Cortaro and Tom Robert and Chris were EXCELLENT!!!!! read more

We went in about a 2 months ago looking for a new mattress where a sleep expert Sarah on ina and oracle gave us an assessment and offered us a Sleepys product. Which after 50 plus days this matress is already showing indentations on a side of the mattress that is really not being used. I was told by this expert that Maybe the reason for the indentation was due to the lack of sleepers on the bed we have a king size bed who has only been used by one person for about a whole month now because cannot sleep on this matress. I called to see if we can exchange this and maybe even upgrade the the mattress 2 weeks In but was told that it may take some time for the matress and body to get used to it, here we are 50 plus days and I haven't slept in it for over a month. I STILL gave them another chance to earn our business and through this process I've been getting the run around and the finger is pointed at me for not "calling in earlier and being 2 months in" . The only reason why we did not return this sooner was because I was told by the sleep experts to give it another month or so! I trusted the experts took their suggestion ! And now that I finally can't stand the fact that I'm in almost 2k into this and there's noticeable indentations on the bed that's way less than 120 days Now that I'm calling back they are giving me push back especially the original sales woman Sarah. Do not do business with this company company as they seem to not stand by there a 120 day sleep trials. They'll charge you a restocking fee even if the product was defective. Now I'm upside down a couple $1000 dollars and I'm still stuck with this mattress and I would rather sleep on the floor. I must say I'm not one to post any reviews but this one here just had to be said, I tried working with them being nice. And they still wanna charge me the restock fee and not honor prices. I think someone maybe losing commission and doesn't want to deal with this. read more

Looking for a guest bed set, just paid $179 for a queen mattress and box frame + $50 for delivery. The sales associates John and Sean were friendly and knowledgeable. I especially appreciate that they didn't try to push add-ons like mattress protection. We were in and out within 30 minutes. read more

First time buying a mattress here and we couldn't be more pleased. The lady working at this store was very knowledgeable and extremely helpful. We purchased a foam mattress, but I wasn't sure we were going to like it. We didn't want to buy another expensive mattress, because we wouldn't be sleeping on it very often, but we wanted comfort and quality. We are very happy with our purchase, delivery and set-up. read more

Sarah is hands down the greatest employee this company has! Her knowledge, friendliness, professionalism and social skills are unmatched. I couldn't have asked for a better experience and she truly is a sleep expert. Can't recommend her enough! read more

The staff is professional and really care about fitting you for the right bed. It is a beautiful, clean store. John and Cat are informative and helpful - zero pressure. This is the right store for you! read more

Mattress Firm Ina Oracle - Oracle Mattress Firm Store - Mattresses Near Me - Tucson, Arizona

Top Rated service from Beth N.!!! You can tell she knows what she's doing. Very knowledgeable about sleep and the different types of beds. It's alot to take in but she made it fun, informative and got us into a great bed and with our limited budget. Someone who cares, what a nice change. Thanks Beth! We LOVE our new mattress & moving base. Zzzzzzz read more

Mattress Firm warranty replaced a damaged mattress and this location did amazing with the replacement. I ended up getting the new mattress within two days and really enjoy the new bed. Thank you! read more

Saw 4th of July ad. Place looks like a sleep lab..naked beds surrounded by glass walls. Of Course the $299 queen was bad. The female salesman, started asking questions, to distract us, and switch us to the $1500 queen. No thanks. When she realise we were not going to buy, she "asked us to leave", 15 min to close, on the 4th of July. What do ya expect from Corporate culture. read more

Wonderful experience. John was extremely knowledgeable and made sure all of our questions were answered. He found us the perfect mattress by asking us questions to make sure our needs were met. I highly recommend checking them out because I doubt anyone can match their professionalism, level of service and on top of that their prices are great! read more

My fiance and I LOVE our new Beauty Rest Cresthill pillow top King! John was so informative and helped us find our perfect comfort. I have slept 10-11 hours almost every night the past 2 weeks because I do not want to get out of bed in the morning! Fantastic price, worth every penny. The staff is fun and knowledgable and will definitely find your perfect bed! read more

Spent enjoyable time with Sarah Baker while choosing a new bed. She is friendly, knowledgeable, and eager to share her extensive knowledge. Thank you, Sarah. read more

Bought my first bed yesterday here with the help of Sean. Sean was wonderful, very helpful and patient. The store was clean, and a beautiful back drop of the mountains. Looking forward to sleeping comfortable in my bed! Thank you mattress firm and Sean! read more

Had a return - my daughter just could not sleep comfortably, again - these folks are wonderful to deal with. John (manager) set up the pickup - no trouble at all. We had to pay another delivery fee but small price to get all yr $$ back with no problem. read more

Absolutely great service. Kat was kind and super helpful. I told her my budget and what I was looking for and she helped without steering me toward more expensive options that were out of my budget. She was extremely helpful and patient as I considered my options and she made buying a new mattress super easy and stress free! Definitely recommend this location! read more

Had yet another great experience with Mattress Firm. Sean Youssef, Assistant Manager, Casas Adobes, was wonderful with helping me out with my latest purchase. His professionalism and knowledge of all mattresses and products was appreciated, as well as his sense of humor . We have purchased several mattresses from Mattress Firm over the years and never have been disappointed in the purchase of great quality products. We will continue to be return customers. read more

A great new store. Kat and John are wonderful and really take the time to listen. There are many great options and different price points for mattresses. I was very comfortable in the store and going through the process of making a purchase was a much more pleasant experience than I had anticipated. read more