Went through the sales process at my local Original Mattress factory. Wasn't too pushy, had good…read moreinformation about the product to share. What I like most about OMF is that their factory is local to me in Marietta GA. Fresh product from off of the production floor! We ended up selecting the middle tier king sized product and with delivery paid about $1300. Very happy with our purchase that arrived on time and fit like a glove! Would highly recommend!

Excellent product and great service, but in store and delivery. Have purchased 4 of these…read moremattresses and will purchase more in the future.

Bad Business - I purchased a mattress from Sleep Galleria and never received the $300.00 Visa gift…read morecard promised, even after numerus follow ups. They sent me a redemption form, but it was returned in the mail because was a bad address. John Curry at the Johns Creek location sold us the mattress and he seemed helpful at first, but kept saying gift card is handled by corporate and continued to ask us to email support@sleepgalleria.com, but with no response. Filed a complaint with the BBB. They also closed the file because there are no responses from Sleep Galleria. "Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond."

DO NOT SHOP HERE. They do not keep their promises, they will not honor their 90 day sleep…read moreguarantee, they say they're in Chapter 11. The owner sold us a bed and assured us multiple times that if we didn't like the mattress, even though we were shipping it to FL, that he would be able to help us. We have been trying to get our mattress exchanged since July and they keep giving us the runaround. Now they're telling us they're in Chapter 11. Additionally, they deleted my one star review on their website. That's why they have such a high rating. BUYER BEWARE.

I recently attempted to purchase a full and queen foam mattress from Rick in Buford. I even did the…read more90 days same as cash. upon delivery, The delivery guys not only scratched up my walls but delivered a FIRM mattress to my home. (I ordered a Serta Medium) The owner Rick wanted to upcharge me $360 additional to get what I originally ordered. That's a bait and switch. You order something in the store and they deliver what they want and the finance company was only interested in a payment NOT, that I never received my mattress. I emailed the cooperate office and they suggested I call the owner back. I called back and this guy wanted more money to bring my mattress. He's taking advantage of Gwinnett residents and should be stopped. I've filed charges against him and the store!! FRAUDS!!!!! BEWARE!!!!

Just purchased a new Serta king sized mattress and box springs. Customer service was excellent!…read more Price was reasonable. Delivery guys were on time, friendly, & professional.

Absolutely the worse purchase I have ever made. I cannot believe the condition of the mattress…read moreafter such a short time. I am writing this review at 11:55 pm because I can't sleep on this crazy mattress. It gets turned regularly but my feet are higher than my head tonight. Never owned a mattress that has such lumps and bumps. Would NEVER recommend to a friend.

Purchased the King-Orthopedic Pillow Top Mattress from OMF on 1/19/2021 for $1,100. I thought…read morethat was a mistake until, we replaced it with a King-Orthopedic Super Pillow Top Mattress from OMF on 2/6/2021 for an additional $463, which includes a 25% fee with the one time re-selection policy. As you can't make returns, only exchanges. Both mattresses felt nothing like the ones in the store. I now realize the biggest mistake was not cutting my losses early. Called the customer service to have the mattress checked, received 2 additional foam toppers to add on top of the mattress. Now I can't feel the springs anymore, I just sink 6 inches into the mattress. I guess the mattress would be good if you want to get your wife out of your bed, it did accomplish that. But not happy with the product. We are looking for a replacement mattress now, but it will not be with OMF.

Let me start by saying that the owner is a sleek experienced old school salesman. I've been here…read morebefore and returned as I was ready to upgrade. The owner thinks he is beyond customer service. He pushes the most expensive mattress but then he doesn't stand by what he sales. The mattress has a defect and since somehow the law tag was removed by his delivery people, he stated he couldn't help me (he accused me of removing it) When I try to educate him about customer service he got really offended and directed me to the manufacturer. I did contact the manufacturer and they graciously are replacing my mattress as they stated that I mattress delivered without a law tag is not uncommon, rare, but not uncommon. Which is what I tried to tell him. The manufacturer stated that he sold me the product he should have taken cared of me. But, he didn't. Don't be fooled by the good reviews. He is very sleek and very nasty if things don't go his way. He thought he was going to harm me by not helping me. But, it turns out that I was reasonably correct after all, I just wanted a replacement to replace the defective mattress that was delivered and the law tag may have been removed by his delivery team. I am sure he will sell a lot of mattress and fool a bunch other people, but, Karma is real!!!!! But, if you buy beware that he will not honor any product without the law tag which the manufacturer informed me that by law a consumer can remove it anyway, which I did not know

When I say slow, I am slow! Leased to own a dryer on Friday November first to have it delivered,…read moreinstalled and the old dryer picked up Monday November fourth. So, Monday comes the delivery guy calls says he will be at my house between 11-12. Ok, 1:37 hits, no delivery no call. We call, these slow bo's said they going out of business we can't deliver the dryer. Like what? Okay, cussed them out and asked for my money back. They had an attitude as if it was our fault we didn't get our dryer. Who does know they going bankrupt? It takes 6 mons to a year for Chapter 7 and 5 years for Chapter 13! They had the audacity to act as if they didn't know. They going out of business on Wednesday everything has to go! Just a bunch of idiots in how they do things was my issue.

We purchased a fridge yesterday and it was delivered today not working. Once they plugged it in,…read morean error code came on and we were told to call the store for assistance. The delivery guys left, with our original fridge in tow. We called the store immediately and said we needed to speak with a supervisor which was not available and we were told would call back. Not trusting that, we decided to go in person to resolve the issue. After arriving to the store to ensure it was dealt with in a timely manner, we were told to wait 15-20min for the two supervisors to return. Once they returned, Maxine (supervisor) was less than helpful and exhibited not one ounce of customer service. We explained we just purchased a $1700+ fridge yesterday that was delivered less than two hours ago and it had an error message as soon as it was turned on. There was the same model still in store and she said we could exchange and pay the difference. Due to our trouble of waiting 2.5 hours (late delivery) and being sold a broken fridge, we wanted to just exchange for the remaining model evenly due to the trouble. We were told no. We then asked if we could just return and receive a refund to which we were told that was against store policy. Maxine continued to roll her eyes during the conversation and offer no assistance with fixing the issue of selling a broken product. Her last words to us were "I'm not going to sit here and argue with you" and walked away. No one was arguing but we were expecting more empathy from a manager who sold a broken product. Beware of purchasing items here as you will not get any assistance if there is an issue. The delivery guys took our fridge so we have no other option but to make this one work. The salesman told us if they deliver a non working appliance, they are supposed to bring it back to the store to make it easier for and exchange which didn't happen. We are returning customers however after this experience, we will no longer give this company any of our business.

Mattress Firm warehouse is incompetent. Their delivery men are also incompetent. They purposely…read moreput a small round black stain on the mattress so they declined to move the mattress. The second delivery men were amazing. They delivered a pre-owned mattress that was deformed, with no corners and with many lumps. (The delivery men had nothing to do with what provided on the truck for delivery. I was beyond angry and totally amazed that Mattress Firm did not just throw the mattress away. They were so embarrassed on what they just delivered. Please see the pictures! Just so that I'm clear......Service and the first and third delivery team were amazing. All I want is a good night sleep on a functional and comfortable mattress. This so freaking unacceptable. What ever happen to making a customer happy????

This placed literally ripped us off. He sold us an adjustable frame. Week later, just happened to…read morebe in Macy's and saw the exact same frame $350 cheaper. We called him and asked for price adjustment and it was an emphatic NO! We wanted to return the frame, he said they don't accept returns. We were a repeat customer and just expected more. Stay away from this place!!!!!

Here it is December 27, 2025, and I still have damaged furniture. Do NOT purchase any furniture…read morefrom Ashley Furniture. It is a nightmare. They sell junk, lie, and will not repair what they sell you. Customer service is non-existent. There is a FB group full of people with exactly the same kind of issues all over the country.

This is my second time trying to give this location business. The customer service person I spoke…read moredid not have correct information I was looking for and was rushing me off the phone. Her name is Patricia I would not recommend this location to anyone.

Bought a bed with sales manager, Pete. He was very accommodating. Bed was delivered as promised…read more Timely and professional, men laid out carpet, wore booties and gloves. Second floor bedroom and they were done in 20min maybe less. This is my first time shopping with Havertys' but based on this experience, I would certainly shop there again. Can't speak to the quality of the furniture, yet. It does seem very sturdy and heavy. Looks like it should hold up over the years.

My husband and I have been a long time Haverty's customer from when we were newly married in Texas,…read moreand have purchased numerous items from them here in GA at this Buford store. Bought a couple of lamps from Victor a few weeks ago, and received extremely friendly and helpful service. He was there for us after the sale when I needed him, and provided great follow up service. I was surprised to see some negative reviews on this store; as I have always received great service before and after (when needed) the sale.

Rich was a very helpful sales person. I called before closing on Tuesday, and he took time to talk…read moreme through the purple mattresses over the phone. I went in on Wednesday, and had to go to the cumming store to see and feel the "purple original" mattress and decided to buy. I had a few more questions, and Rich helped me out again on the phone and then processed the order. The mattress will arrive at my home on Monday. More later. So far, it has been a great experience.

Steven Dye was great with securing our needs with what we needed in a mattress. I would recommend…read morehim to All customers that come to this location. He made the process very easy and straight forward to grab what we wanted