I met with Travis and he was a joy to work with. He helped me pick out a mattress and box spring…read moreI'm so glad I called him this morning. Thank you Travis. Carolyn West

My experience with Andres was outstanding. He went the extra mile to make sure I got what I…read moreordered. He is courteous and professional. The delivery was timely, however incomplete. The mattress protector was missing. Called immediately and I was able to do an in store pick up rather quickly. Overall, I am well peased with customer service.

Went into this establishment and within 15 minutes purchased a mattress from Mike who was straight…read moreto the point. I am a straight to the point person and I appreciated how straight to the point Mike was in selling me a mattress. Not like Mattress Firm that wanted to sell me a mattress for 3k with diamonds in it , Mike sold me a mattress and delivered it on the same day for a small fraction of what Mattress Firm would have come out too. Who needs diamonds in their mattresses? LOL. Check out Mike's shop if you need a mattress!

Wonderful experience. Mike is an incredible guy and helped me pick the mattress I want within 10…read moreminutes for super cheap and helped me carry it to my truck. Amazing quality as well!!!

A breath of fresh air. First of all prices were great!!!The owner was the only person working and…read morewas easy to talk to. I hate mattress shopping almost as much as i hate shopping for cars but the owner made it easy. We went to several places and this place had by far the best prices without trying to get you to break the bank for a bed. Tried to find us what we wanted without paying an arm and a leg. Was genuine and sincere. Will come back again.

Prices were the best! The owner was super helpful and was a genuine delight to speak too. I will be…read morecoming back for sure!

Generally speaking, mattress shopping sucks…read more Sifting through marketing jargon across what feels like an endless number of mattresses makes comparing alternatives exhausting. The cost of a mattress also increases the pressure to make the right choice. And on top of that, you're trying to solve an already hard problem while running on poor sleep -- otherwise, you probably wouldn't need a new mattress in the first place. Shane and Shannon dramatically improved that process. They started with my body type to determine which sleep positions and mattresses were most likely to work well for me, which helped narrow what I needed to focus on. They encouraged me to keep coming back over the course of three days without any pressure to make a decision. They also assured me that if I made a good choice but not a great one, they would allow me to return the mattress and support me in repeating the process until the right fit was found. It's also worth noting that, as an independent shop, they're not required to push specific products. That leads to more candid feedback and a curated product line based on what they're seeing actually work for customers. I'm grateful to have had such great partners in helping me navigate my way to a good night's sleep.

I want to start by first saying that the mattress we received was of extremely low quality for the…read moreamount that we paid. Falling apart with the first few days of removing the mattress protector to was it. We shopped for several days and visited multiple places because we have small children (under 5) that have severe allergies to certain materials. Shane assured us over and over that the 100 day trial was completely risk free and that in no way would the children be in danger of coming in contact with the material. I have that in a text from Shane. Low and behold the children did get sick and when we called to process the return Shane did everything except respond. When he finally did respond they sent out two guys who admitted they knew absolutely nothing about mattresses but they were instructed to leave it if it looked used. Shannon stated that in order to process a return they needed to be able to sell the mattress at a discount rate. But neither of the "professionals" in this instance ever evaluated the mattress. Only took the word of two movers who openly admitted to knowing nothing about mattresses. Still no response from Shane. Shannon however was brave enough to respond and stated that Shane would call me as soon as he finished putting up shelving in the back. Must be a large custom job because we still haven't heard from him. This is a completely different Shane than the one who was working so hard to get our business. Who seemed so knowledgeable and confident in the product he sells. Seems like he cared more about making money than he did for the safety and concern for our children.

They are two and half weeks late for an order that was made a month in advance. Informed me of that…read morethe day before the originally scheduled delivery. Terrible customer service when attempting to address this issue asked if they could put me on hold, to which I said no because I just wanted the corporate number. Put me on hold anyway and this was supposedly the store manager Trey. My original sales associate was Andrew. Somehow completely unaware of this delivery delay. Not staying on top of the sale he made. The person to inform me of the late delivery some poor kid, who had nothing to do with my original transaction.

Austin did his job great saleman help with getting me the best prices on what I wanted smooth…read moreoperator

I visited the store today to buy a pillow for my husband…read more Upon entering the store, there are many beds, set up and ready to sample. Also, there is a good amount of pillows, also ready to sample. The employee working at factory mattress was very helpful and kind. He suggested pillows to my husband, based on the way my husband sleeps, and the bed he sleeps on. We found a bed similar to the one my husband sleeps on, and he started trying pillows. The employee was very kind in determining if each pillow was supporting his neck or putting stress on his neck. The end result was buying the perfect pillow . The pillow was a little pricey, $130 , a good sleep is certainly worth $130. I will definitely be back to the store. Should I have a need. Thank you.

This review is for our sales experience. I highly recommend seeking out Robert Alfieri if you have…read morethe chance. He was professional and personable. He helped guide us to the right bed and has been in good communication since. His knowledge was impressive. He was able to answer the questions we had and I made the purchase with confidence, no buyers remorse. Ask for him if your in the market for a new bed.

Great service and good knowledge from Andy; he helped us with a dimension problems. Highly…read morerecommend!

Riley is the example of what exceptional customer service is! He was friendly and relatable and…read moreprofessional. I went in for a mattress for myself and my mom ended up leaving with 2 mattresses for her home! We were offered discounts and received prompt delivery. I know my mom has requested him since our in store purchase as she is interested in more items.

This is a nice family owned business, I purchased the queen sized phoenix pillow top mattress and I…read morelove it! The salesperson was kind and informative, let me make my own decision no pressure. I recommend Austin Discount Mattress.

Exceptional customer service! Beat big box store prices. Monica was so nice and didn't pressure us…read more Lots of great floor models to try out. Delivery was on time and went smoothly.