Knowledgeable and attentive employee (manager). He directed me right to the type of mattresses I…read morewas looking for and provided me with more details than any other stores I had been to. Price was very fair and willing to work with you. Purchase and delivery was quick (2 days) and painless. Will purchase from again!

have bought 12 mattresses from Mattress Firm ( formerly Sleepys)in Shrewsbury and Watertown NY over…read morethe years. I recently bought a queen size set for my son and while in the store spoke the sale rep and showed her pictures of my King Size I currently use. She looked a pictures of uneven wear and broken down sides. She looked at warranty, gave me website to submit photos too. I have done that twice and McLain has been rejected. When I questioned why I was told depth of depression (over 11/2" ) not enough yet even though it is causing discomfort. That can sleep on it or another year and remitt since there are 4 more years in my warranty. so really sleepy longer even though there's a 10 year manufacturer warranty. Can't believe Sterns and Foster let Matress firm ruin their reputation.

Just bought my second bed from Sleepy's. Bed's have to be…read more"thee" most difficult item to comparison shop. Manufacturers purposely name beds with the exact same specifications (other than maybe the decorative fabricused on the outside) different for each retailers. Meaning you can't go to Macy's, or JC Penny's or Sleepy's or any other bed shop with one specific make/model and compare the prices in each store. None of them will have it!! It sucks, and should be outlawed. That said, I can't tell you "what a great deal I got" compared to the other mattress stores I went to! What I can tell you is this: "To be forewarned is to be forearmed". Be ready, willing and able to negotiate the price of everything! That includes the base price of the mattress, the box spring, delivery, removal of your old bed, and any mattress cover or pillows you may be talked into. A word on mattress covers... Regardless of the term (# of years) of your warranty, if you get any stains on it, the warranty is void!!! So get a mattress cover that will prevent the mattress from being stained. Sleepy's will try to sell you their "Dri-tec" mattress cover. At about $140 retail, depending on the size of the mattress, it's pretty pricey compared to what you can buy at a store like Bed, Bath & Beyond. If you buy their "Dri-tec" cover, Dri-tec will "supposedly" pay for a new mattress, if needed, even if it stains through. So take that for what it's worth. Now... a word on pillows: They want you to buy their special "the way you sleep" (or somethig like that) pillow. You buy the pillow for the way you sleep (whether you sleep on your back, front or side). Do yourself a favor... Don't waste your money!!!!!!! I'm a big guy. 6'-2", 300lbs with wide shoulders. I sleep on my side. So I bought the "Side Sleeper" version. Now any chiropractor will tell you, a man my size, who sleeps on hs side, needs a pillow which doesn't allow the head to drop too low before it is supported by the pillow. The neck/back need to "remain in alignment", as it were. This pillow was so high that my head was being pushed up thereby straining my neck. I lasted 30 minutes then grabbed my old pillow out of the closet. The killer? I took the pillow out of the original wrapping... can't return it. There's almost $80 bucks down the drain! Lesson learned: if you want to "try" it at home, don't take it out of the wrapper. This way if you don't like it, you can return it. But make sure you cover the plastic wrapping so you don't suffocate will ya?!! But I found a way to salvage some of my money. I opened a seam, took out about 20% of the poly fill, and sewed it shut. Feels great! Not bad, eh? All in all, they delivered when promised, and I would recommend them. ...just be prepared to negotiate.

With an urgent need for a mattress, I pulled into Source Mattress wondering where the Mattress Firm…read moresign was. I took a chance and was greeted by the owner, Phil, who could not have been nicer or more helpful. About 20 minutes after arriving I left with a new Mattress and box spring for less than I assumed I'd spend. Can't beat it! I love when things are easy and salespeople aren't sales-y. Thank you, Phil!

This is the worst mattress I ever bought. Only 1 year old and it has sagged so much. It is a queen…read moreand it has sagged so much that my husband and myself are hitting each other during the night because we are stuck in the middle of the bed, you have to climb up hill to be near the side, but you can't stay here because you just roll back down. My back is killing me on a daily basis.

I'm writing this review based on the delivery service we received today…read more We have always loved P.C. Richard & Son for our appliance needs as we've had pleasant interactions with the sales staff. If I was writing this review based on the store I would give 5 stars. But the delivery on our washer today was horrible! 1 star for delivery. We were the first delivery this morning for a 7AM-8AM window which I didn't mind because it gets it out of the way and you're not waiting around all day. They arrived promptly around 7:05 AM. I specifically bought disposable booties for the delivery men to put over their shoes. The snow has not melted for weeks and my laundry room is quite a ways into the house. I asked if they could please wear the booties to track in less dirt, slush, and salt. The delivery men insisted they would be in and out quickly and would not need them. They then proceeded to go in and out of the house over 3 times to put the new washer in and remove the old one. It took about 20 minutes. And now there is a trail of salty snowy mud in my house. I don't understand why they couldn't use the booties as I had purchased them with my own money and had plenty for them to use.

Formal Escalation - Customer Service Failure & Rebate Disclosure Concern…read more To Whom It May Concern, I am writing to formally escalate a matter involving one of your retail locations that has left my family deeply disappointed. My spouse and I purchased over $30,000 in premium merchandise from your store, including a full suite of LG Studio appliances (refrigerator, microwave, dishwasher, six-burner center-island range with oven), an LG ThinQ washer and dryer, and four high-end Samsung and LG televisions -- including a 2026 LG C-Series 55" model with soundbar for our master suite. As part of this purchase, we qualified for a $1,100 LG rebate. At no point during the sales process were we clearly informed that this rebate would expire within one year if not utilized. We only learned of the expiration after attempting to redeem it. When I attempted to address this matter, the store manager, Ryan, failed to return my calls. No proactive support, clarification, or resolution was offered. For a customer making a substantial investment in your brand, the absence of follow-up and engagement is unacceptable. This issue is not solely about the rebate. It is about transparency, accountability, and customer respect. Clear communication of rebate terms is a fundamental part of ethical retail practice. Additionally, leadership responsiveness is critical when concerns are raised. As a longtime consumer -- and someone who understands brand reputation at a national level -- I believe this situation warrants review. I am requesting: 1. A formal review of the rebate disclosure practices at this location 2. A written explanation of why management failed to respond 3. Consideration of a goodwill resolution regarding the expired $1,100 rebate I look forward to a timely response and a constructive resolution. Respectfully, Leonard Marshall Jr.

We purchased the glacial mist mattress by King Koil when they just opened, and we are extremely…read morehappy with our purchase! Ahmad was very knowledgeable about mattresses, and he helped us select a mattress that was perfect for us. We were originally was going to purchase a Beauty Rest mattress until Ahmed recommended a mattress by King Koil. The mattress feels ultra luxurious and soft yet supportive. Oddly enough we got the medium because it was much softer than their soft mattress. This location has a large selection of premium mattresses to try, and it's why I chose this location to make my purchase. I highly recommend Mattress Warehouse in Old Bridge!

We experienced professional and courteous service. Showroom had an excellent selection of leather…read moresectionals.

Great collection of modern furniture , great location and great people . highly recommend redbank…read morelocation .

Bought a "new" bed and frame from here. Delivery kept getting delayed and then received a call from…read morethe sales rep that the new matress was dirty from the warehouse and would be another week to wait if I wanted it. Took them 2 and a half weeks to deliver the matress. Originally when purchasing the matress they told me 3 days... Wasnt pleased with the whole transaction but I did like Pete and Vito (sales reps). Also since I was dealing with 2 sales reps they were both giving me different prices for the same bed frame.

Today I had the pleasure of purchasing my mattress from The Sleeper's Shoppe in Howell. Not only…read moredid I encounter unsurpassed customer service, an extremely knowledgeable salesman, named Alan, all while beating other store's prices. Truly a wonderful experience. There's something to say about shopping from a family owned business! I would absolutely recommend this place!!

Great furniture, service, and delivery. We have bought many pieces from Rider and I have never felt…read moremy decision to buy from them was a mistake. Very personable top to bottom. I would highly recommend them to anyone. Competitive pricing but better quality furniture.