Gary was wonderful. Easy going and professional. He patiently answered all our questions. I would recommend Gary and Mattress Firm to any of my friends. We love our bed! Phil. read more

Mattress firm is a shame they remove law tag when they come install your mattresses so you can't get warranty when they fail

Ramon was very helpful. He does everything he can to get you the best deal and make sure that you are satisfied with your purchase. Also very knowledgeable with every bed there. Highly recommended. read more

Sales person was very knowledgeable, honest and helpful. She sold us two open box split cal king mattresses at a very reasonable price.

Alyssa helped me today when I walked into Mattress Firm, her questions were pointed and she helped me narrow down which mattress I found most comfortable. Great customer service! read more

**UPDATE** The owner or manager reached out to me that night wanting details about my purchase. He said he would investigate. I was impressed at first. For a quick minute, I truly believed Mattress Firm really cared about their customers. Let's see, that was 26 days ago. I have yet to hear back from them. I didn't realize it took that long to look into my issue or they decided not to look into my issue since they already have my hard earn $$. Goes to show you how they truly care about their customers. First Review: So i went to mattress firm to buy my daughter a mattress. I met with employee Taylore who seemed nice. We were in the market for a full size mattress. Taylore showed us two different mattresses. We were able to test the cheaper mattress. It seemed firm but had some flexibility. We decided to get it. I bought the mattress and walked out with my Paperwork. My poor daughter complained the bed was too firm the next morning. With that said, the wife called and spoke with a male at the business. He went on to say we have 30 days to be satisfied. He kept going on and on about the 30 day satisfaction. Then he proceeds to tell us we didn't buy the mattress from his business. This male didn't know what he was talking about. Wife told him it was a woman who sold the mattress to us. Anyways, so he continued to tell us we have 30 days and the mattress needs a break In period. Once he was done, wife Said we wanted to take it back. Now this gentleman decides to tell us that we can't take it back and that it needs to be picked up and then we would be charged $79 bucks on top of a ten percent fee. Never once did he say this until we stood firm about returning the mattress. He had the nerve to tell her the return policy is on our paperwork. Ummm look at My paperwork, nothing on them say we had to pay to return the hours old mattress. Actually on my receipt it states and I quote, "See reverse for guarantee. Also available @ www.matressfirm.com". There is nothing on the back of my paperwork. Taylore never once mentioned the return policy or referred back to their website. Then the guy proceeded to say it's on their website. Who In The heck looks at a website before any purchases are made? So if I bought something from Amazon like a tube of toothpaste, I Best loom at their policies? Get real dude This is my second mattress Purchase at this place and my LAST! If you're in the market to buy a mattress, don't go here. They want you to look at their website for the fine print. Mattress Firm, you're a joke. read more

Mattress Firm Turlock - Oh look the back page is blank! - Furniture Stores Near Me - Turlock, California

Alyssa was accommodating and helpful in finding our new mattress! She gave us advice and was kind, knowledgeable, and respectful from beginning to end. read more

We worked with Alyssa who was so helpful and knowledgeable. We purchased a mattress but after two weeks wanted to return it for something else. She was so patient with us and really wanted to make sure we were happy. So refreshing to have great customer service like that. Highly, Highly recommend. read more

The order number is s009030024 customer number is c007969682 Nick told me to send him these numbers so I did let's see what they do read more

Mattress Firm Turlock - Furniture Stores Near Me - Turlock, California

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I love Mattress Factory! So happy with my new mattress! The tech guys did an excellent job setting it up and took care of everything for me! I spoke with Gary and he took time to help me out! Looking forward to going to bed tonight! Thanks Mattress Factory! read more

I came here with a bit of complicated request as I needed to deliver the mattress out of state. Shane in particular was awesome and made the whole process smooth as silk. Was really helpful and knowledgeable about all of the different bed types as well. Didn't hurt either that I got such a great deal; another satisfied customer! read more

Walked in there looking to purchase a mattress right out the door except the customer service we received from the only associate working was rude and unhelpful. I did not appreciate being spoke to in a condescending matter especially since I was a first time mattress buyer (I didn't know much naturally). I felt like such a nuisance for shopping at the store. Went across the way to mattress firm in the Target plaza and was completely taken care of. What a switch around! I ended up buying and was very happy shopper there. Would not recommended this certain location whatsoever. Save yourself the heartache. read more

Our in-law's, who we live with for the moment, were buying a new mattress for the bed we sleep on in the guest room. They went and talked to Gary the salesperson at Sleep Train the night before and found a few they liked but wanted us to look too, since we would be breaking it in. We went in and Gary remembered them by name! Was very knowledgeable and didn't push any product on us, yet showing us a variety of beds. I have a back injury and have problems sleeping due to that, Gary helped with picking a mattress that would make me more comfortable. It's true Gary and his coworkers really are your ticket to a better night's sleep! (even if you already need a little help from Dr's to sleep) read more

I was so surprised to find two sleep train stores in turlock and was so very thankful! The first store I visited was located next to the at&t. There I encountered a young somewhat rude young man. I thought that maybe it was his age and lack of experience but the longer I allowed him to speak to me, the worse he made himself look. When the blah, blah, blah is all I heard, it was time to go. I drive over to the other mattress store next to costco. I had no clue what the name of it was until I parked. SLEEP TRAIN was on the building and although I hesitated for a minute, I went on in. I am sure glad that I didn't allow Mr. Smarty Pants to sway me, cuz I got the best customer service from a very professional lady named KERI DAVIS. She was very knowledgeable and gave me a deal I couldn't pass up. So if you are in the market for a new bed, I recommend you go see KERI in the Costco shopping ctr. read more

Taylore was awesome to work with! She was very knowledgeable and had a friendly approach. We never felt any pressure and she did not try to upsell us. She was very honest about options we may like to consider, and often it was a better deal than the choices we were considering. She worked with us to find a great deal and we are ecstatic with our choice! As a young couple, we felt that we were always treated with respect and as an important customer. We would highly recommend going to Taylore if you need a new bed. read more

Went into the store looking for a mattress didn't find anything, only inside for about 5 minutes and the old guy said "making me waste my time." Nobody was in the store and he had been sitting there when we walked in. Disrespectful. read more

Esmeralda is amazing!! She let us try all the different kinds of mattresses in the store to see which one was the best fit for comfort and also affordability. She was very knowledgable and we were able to avail the promotion of 36months with 0% APR. We are very satisfied with our Tempur-Cloud and we always have a good night sleep. Make sure you go to this location because the staff is very friendly, keeps their promises specially the delivery part and also they spend time with you until you make the right decision for the perfect mattress! read more

Went to this location to look for a twin mattress for my grandmother when she visits us. When we walked up there was a man who asked us if we needed help. I informed him what I was looking for, and he brought us to what he thought were a good fit. He asked that my grandmother lay down on one of the mattresses that he thought would be best. My grandma said she did not like that mattress and right after that the man had horrible attitude. From that moment you can tell he was interested in helping anymore which was disappointing. If you are going to work in sales and customer service please have a better attitude especially when dealing with elderly people. When I was leaving I said thank you for your help and all he did was look at us and not say a word. This mattress firm will never earn my business. Absolutely terrible. read more

Taylore is the only person you need to see at mattress firm , my wife & I went to buy a new bed, Came out the store with the best 4th of July weekend sale deal. Would buy again and recommend buying from this store . Everything was covered all facts no bs just good old fashion customer service. Not once did my wife & I feel pressured or made feel un easy. read more

First time leaving a Yelp review and came in especially to say how great these guys are at the Mattress Firm on Monte Vista, Turlock. Wish I had gotten the names of the two gentleman who helped me (one was Ricky and the other I don't remember). They were both very helpful and their follow through was excellent. I had to call the store several times because my mattresses were backordered, but on both occasions they knew right away who I was, even over the phone, and helped me with all of my questions. Very personable service. There was a slight delay in delivering my mattresses and they promptly also offered me a $50 discount without having asked which I appreciate very much. All in all, extremely satisfied that I gave my business to these great folks and not some giant online retailer. I pray their business flourishes! read more

Came here today after I call regarding a Box Spring and when we got here the guy that told me they had a Queen size for me and will hold it come to find out when I did come from Patterson he couldn't sell it to me because he could fine the invoice but he had one for a higher price. So my husband said thank you but we are going elsewhere! So as we were ready to leave the guy come out and told us I will sell you the other one for the same price. Thank you for doing the right thing and selling us what we needed for the same price we really appreciate your great customer service. Will definitely come back read more

Got my mattress from Alyssa here. Love it. She helped figure out the right choice for my wife and I and now we wake up feeling great and got a great deal. She was super informative and I never felt like I was being upsold. We had tried other places first, so glad we ended up here. read more

The customer service was horrendous! While looking for bedroom items for my new apartment, the man I to spoke around closing time was extremely condescending and rude. When I asked him for clarification on prices and what materials some of the products consisted of, the sales associate became very annoyed with me and started talking down to me. It got to the point where I didn't even want to purchase anything from him and told him that the way he was talking to me made me uncomfortable. He became defensive and I took that as my cue to leave, I will not provide my money or business to a place with that kind of employee. I'm sure there are other great people who work there, however, the man I encountered that evening ruined my experience at this business. read more

Oh my gosh. Kari & Gary were wonderful! The computers were down over the weekend but had us do financing portion before coming back to sign. They threw in so much for the inconvenience. We felt so spoiled and well informed. Thank you thank you thank you for making this big decision a pleasant one. read more

This place is amazing! Kari Davis helped us find the best bed at a killer deal. She was so accommodating and listened and was very enthusiastic and friendly. Highly recommend this place if you're looking for a no-nonsense place to find a great bed. read more

Went in to look for mattress for guest room but Alyssa was able to get us a great deal on New King size set for us. So happy we were able to get us a king size set again & loving it. Queen size wss to confining. So guest room got our queen size & all is petfect. New Mattress are so comfortable & making my bed a great place to sleep. Thanks Alyssa. read more

Alyssa has been very helpful in regards to helping my family and I pick out a mattress for our guest room. She has answered all my questions and was able to get us in a budget that fits our needs. Wonderful service here in Turlock. read more

Best service! Knowledgeable and easy to work with sales team that help with what you want and don't give the pushy sales pressure. Bought a new mattress and looking forward to delivery to get rid of painful sleep! read more

Very helpful and knowledgeable service. I feel I was treated very fairly and would recommend to others. Thanks, Keri Davis :-)

Robert was a great help ! He was super friendly and had a great vibe . Best customer service!!!(=

Purchased a mattress from Dan (now at the Tracy store and was great) in June 2014; weren't happy with the quality for the price we paid, so we went back in August 10th to exchange it (Sleep Train offers a 100-day guarantee). Keri, the new store manager, was great; no hassle whatsoever for the exchange, and she didn't even try to keep us within the price range of the originally purchased mattress. We settled on a new mattress and she worked with us to make sure it was delivered the next day within the timeframe that worked best for us. Neither Keri nor Dan was pushy, both seemed knowledgable and extremely helpful. Will continue giving Sleep Train our mattress business. read more

Arrived very early on a Friday morning and was pleasantly treated by Keri Davis. She made me feel welcome and that she appreciated my visit to the store. She explained the differences between the different types of mattresses available and the advantages or disadvantages of each. With Kari's assistance I selected and purchased a new bed. If you ever need to buy a bed this is the only place you will ever need to go! read more

Gary and Kari are fantastic... Gary is a great salesman. He answered all our questions and didn't rush us. He took his time and made sure we were taken care of. We ordered a cal king and the next day I called to change my order to eastern king and Kari took care of it with no problem. I highly recommend both of them. Thank you sooo much Gary!!!! read more

I bought a $1,500 mattress which they said was warranted and high-quality three months after receiving it there was a huge indent in each side of the bed and me and my husband are very small people they refused to honor the warranty and we were forced to give away the mattress would not recommend. read more

Its been 3 weeks since we bought our new mattress and let me just say Gary was amazing. He was not pushing us to buy the most expensive mattress either. He had us try out like 10 different ones and he kept us right under our budget. He was very polite and funny as well. He even wrote down things we needed to do to keep our mattress nice and cozy . I was very pleased with his help and i definitely recommend him to family and friends. He was amazing read more

I received the best sales service at the Sleep Train in Turlock (thanks Keri!) I ordered the wrong size and the bed had to be taken back and replaced. Not once did they make me feel bad for the mistake, nor did they charge me to fix it. I would absolutely buy from them again! read more

Excellent service and great prices!! We purchased a king size tempurpedic cloud and it is fantastic! The sales staff was very friendly and knowledgeable read more

Rob was outstanding, he was extremely knowledgeable of the the products; he really, really took care of us!!

Went shopping for a good mattress and what a pleasurable experience this was dealing with the Turlock store.Mes the store manager was very helpful ,friendly,courteous and all he ever cared about was finding the product that suits us the best and that would fit our needs the most.Awesome place to anyone that is seeking a better night sleep .thanks guys because you sure helped us alot. read more

We needed to purchase a new mattress and was very pleased with Kerri's assistance. She explained in detail the different mattresses & guided us to the one that best met our needs. We ended up purchasing a mattress & box spring, mattress cover, 2 pillows, pillow case covers & sheets, due to her great assistance. She was very helpful, knew her product, friendly & outgoing. She went above & beyond in helping us & making sure we were pleased & satisfied. I highly recommending shopping here & getting her great assistance. read more