Really helpful staff, got a great deal on two bedsteads with mattresses and box springs and they delivered the very next day. The delivery guys set everything up and even asked if I wanted to leave the plastic on the mattresses or if they should take them off and throw them away. I would definitely buy here again! read more

My husband and I walked in this evening to take advantage of their Fourth of July sale. Normally I can't stand it when salesmen immediately jump on you. But we didn't even know where to begin and they didn't come on overly strong. We were helped by Tom and he was fantastic. Was patient, let us try all the mattresses we felt we needed to. Looked up different options for us on the computer. We ended up buying a foam mattress which I swore I would never do after a not-so-great nights sleep on someone's tempurpedic. It comes with a 120 night warranty though so I'm confident in our decision. Had a great experience! read more

Dan was very helpful when asked questions about which mattress would be right for us. The whole store is clean and color coded so looking at soft, medium, and firm beds have never been easier! read more

This purchase, from walking in the door to typing this review whilst laying in my new bed, has been outstanding. My mattress needs are different-than most. Having mostly recovered from severe injuries incurred in a car accident, my mattress can make-or-break my comfort and function. Thankfully, I met Chaz, the sales associate at MF. I told him a bit about what I need. I have a three-level C-spine and two-level L-spine fusions. Plus other less-life changing injuries. Chaz encouraged me to try as many mattresses as I wished. I chose a rock-hard-ish mattress. It felt good. Chaz spent considerable time showing me about the different structural aspects of the one I chose and the type his knowledge told him would be the better options for my condition. When I found one of the structure best suited for my situation, we saw that it isn't available in double, which is the size I prefer. Chaz showed me a mattress set that is structured for my support needs and available in double. The price wars a little LESS-than what I'd chosen. Who does this: recommends a product best suited to the customer, but costing less? My mattress set was delivered two days later, and I love it. Literally: LOVE. The right mattress matters much for everyone, but moreso for me and others with structural issues. I will be silently thanking Chaz every morning, I hope, for years to come. Highest praise to Mattress Firm and to Chaz. Wonderful experience. read more

I was on my way to Sleepy's Mattress Center where I bought the mattress I currently have, about a half mile north of Mattress Firm, when I spotted this place. The irony, and coincidence is that they are now both owned by the same corporation. Their TV ads state that the Sleepy's are changing to Mattress Firm. Same-Same..... Ok, this was closer and more convenient, so ol' Jimbo stopped and made his purchase knowing exactly what he was going to buy. The price would have been the same a half mile and five minutes up the road. And seeing as how, despite all the competition claims of "having the guaranteed best price", these are fair trade items, and the same price regardless of where purchased, the difference lies in delivery & removal costs of the old mattress, and perhaps a "free" pillow. Anyway, Kevin made the purchase quick, and explained everything very well. The product will be delivered in two days. read more

We walked in looking and walked out purchasing a new mattress with adjustable base, and liked the base so much we ordered an extra one for another bed in the house. The salesman, Kevin Kargle, was very good and everything went smoothly. Unfortunately the good ends there. The delivery men were not friendly at all nor were they respectful of my property. One of the guys leaned my box spring against my flat screen tv. When we noticed he waved us off "it's fine". I'm sorry but it's not!! You don't put any weight on a large flat screen tv! Some concerns about the adjustable base making the middle of the mattress bulge. I expressed concern and was waved off and told "all like that sign here". I wasn't sure if I was going to keep the base or not but decided to stick with it. Hopefully it works out. I'm not sure I'd do business with mattress firm again based on their choice of delivery service. read more

I was moving out and was looking for a new mattress, Mattress Firm is right around the corner, so I figured I'd stop and see what they had. I had never bought a mattress before and didn't know what to look for. As soon as I walked in, Kevin greeted me and was very friendly and knowledgeable. He pointed out several mattresses that might be good for me and encouraged me to try each one. He brought up things that I never would have thought of when it comes to buying a new bed and helped me find a mattress that was right for me based on how I sleep. I went in during the Labor Day sale they were having and had very quick delivery/setup. I was very happy with all of this and everything was very easy. I wanted to give myself some time sleeping on the new mattress before I wrote a review. After about 2 months of sleeping on it, I know I made the right choice. It became more comfortable as time went on and I am getting much better sleep compared to the old mattress. If you go in looking for a mattress, ask for Kevin, he does a great job! read more

Promised delivery twice and then an email order was cancelled!!! BBB review is an F and now I know why. Stay away from the place.

Go see Kevin at Sleepy's! He worked hard with us to get the right mattress for us. Good guy! Went back to Sleepy's today and worked with Chaz! If you need a mattress, both are very helpful and a pleasure to work with! read more

The customer service representative that helped my husband and I was very nice and was able to guide us in the right direction for the right mattress. Overall a good customer service experience and I would definitely go back if I needed a mattress in the future! read more

I needed to store a few mattresses and I went Walmart in Wallingford to purchase some mattress bags without success. I called Sleepy's (now Mattress Firm) and they told me to stop by and they would try to help me out. Without any pressure to make a purchase the staff provided exactly what I needed without charge. This speaks well for this business andI wish them great success and highly recommend them for anyone looking for mattresses. I know that when I am in the market for a mattress it is the first place I will shop. read more

Whenever we need a mattress we always go to Chaz. We tell him how much we want to spend and he does everything to please us. Never walked out empty handed Lost count of how many mattress we bought from him Don't waste your time going anywhere else. Told him we want a mattress for daughter in North Carolina no problem. Set us up and had it delivered in two days read more

I HATE shopping for mattresses, (kind of like shopping for a car). I would rather have a root canal, than shop for mattresses, so I was not looking forward to this chore at all. However, I was in great need for two new mattresses, so headed to Sleepys (first time to Sleepys). I was looking for a replacement mattress for me (I would wake up with a sore back in the morning), and was looking to replace a set for our guest bedroom. I was pleasantly surprised at my shopping experience. I shopped in the middle of the day on a Friday, so I was the only one in the store, so I got the full attention of the salesperson - Jeremy. He was wonderful and my whole mattress shopping experience was surprisingly wonderful. Jeremy listened to my needs about the two different mattresses that I was shopping for. The selection was huge, almost overwhelmingly huge. He gave some quick tips on how to test a mattress for comfort. He nicely and patiently showed me all the various mattress types to compare, and helped me to quickly focus in on the types that were feeling the best for me and my back. He patiently waited and gave me time to try, and retry, and retry, and retry my favorites. Then he helped me select a good, but not horribly expensive guest bedroom mattress (will get used about 20 days a year). I felt Jeremy was very knowledgeable of mattresses and was respectful of my needs, preferences, and my budget. He worked very hard to package the price of both mattress sets, so the cost was more easy to swallow. In the end, I trusted that I was getting a good deal. (Still expensive, but a good deal as far as mattresses go.) And while he was doing all of the paperwork, Jeremy entertained me with mattress trivia - nice touch. read more

Mike M at the Wallingford location was prompt, informative, not pushy and extremely helpful for the purchase of a new mattress set! I like that there was no bs involved and he got straight to the point. Purchased a beautiful beauty rest with ease and at a great price! This was after going to a couple locations... go to Wallingford! read more