Nice Furniture and responsive service. Delivery was great, the team had to take the piece apart and…read moreput it back together... they did a flawless job. I couldn't be happier.

The store has a nice range - and the staff were polite. Still, the sales process came off as a bit…read morepushy, and pricing wasn't totally clear at first. Quality seems fine, but the overall experience could be more seamless.

My review is for Jessie and James that came to pick up a recliner from my parents due to it just…read moredidn't work out for them. Jessie and James could not have been more kind, friendly, helpful and went above and beyond with the return of the recliner. I'm (daughter) visiting from out of state and these two men were fantastic and my parents too very pleased with the service they provided for them today! Thanks again Jessie and James! :)

My fiancé and I visited Relax the Back today with no appointment needed. We were looking at the…read moreHuman Touch Super Novo and the OCHA M.8 chairs. Doug helped us immediately (I had called earlier so he remembered me from the call). He put us in both chairs to try out. I started with the NOVO first and then tried the M.8. Doug allowed me to try out another massage feature on the M.8 (so three massages total). While we were testing the chairs, he told us all about himself, the company, the massage chairs, and the massage chair companies. Doug clearly loves what he does and is extremely knowledgeable. He was not pushy whatsoever and he actually told us to come in next week to try out the chairs again before we decide on a chair. Seriously, this is the best customer service I've had in years (if ever). We will be back next week to try out the chairs but opposite of how we did it this time (just to really get to know each chair and their functions). We have done a ton of research on both massage chairs so we know that no matter what we end up choosing, it will be a great choice. Side note/tip: if you are looking at Relax the Back in Greenwich, they only carry to M.8. Take the extra time to drive up to West Hartford and compare it to the Super NOVO. The showroom may be small but it's always good to try out the chairs before making a big purchase.

We had tried 5 different beds including Sleep Number and beds in a box and could not find a bed…read morethat worked for both my husband and I. He wanted firm and I wanted soft. We could never get our our " Sleep Numbers" to works correctly and it felt like we were sleeping on a pool raft. I was nervous to try another bed, but my back was now killing me. Chris, and his manager Karin were amazing. There was no pressure and they walked us through many options. Also, everything was VERY clean and sanitary covers abound. They even offer appointment only showings after hours to accommodate work schedules and health needs. We determined that two twin XLs would work best on a King adjustable base for our needs. We have had our beds now for two weeks and we each love our beds ( mine soft his firm). There is even a 1 inch height discrepancy but with a bed gap filler ( thank you Amazon) and our mattress pad you cannot see any height issue and no one except the dog sleeps in the middle anyway! I no longer have any back pain!!! We sincerely want to thank Chris, Karin and Dana for their kind, patient, professional and courteous service. We would highly recommend this store and these reps.

Went in with a friend shopping for a pillow and the worker there (Karin) was incredibly rude saying…read moreshe figured my friend couldn't afford the $79.99 pillow and when I asked a question regarding the more expensive pillow she completely shut me down with a snarky remark. The store itself was nice but in regards to customer service that employee was very disrespectful.

Blame at both ends, but I would have assumed as a mattress outlet, the appropriate questions would…read morehave been asked at moment of sale. Purchased a Full set and my "experience" did not include the possibility of a XL Full frame. Received the shorter of 2 (box and mattress) and loaded onto a guest room frame and I think I am all set. Did not notice it was short and went on with life. As a guest later pointed out, the box spring and mattress were short within the bed frame. I did not handle the initial complaint appropriately, but Jimmy was to check to see if there was anything he could do. Ghosted! Just noting for others......buyer beware and know what you really need.

I finally bought The Mattress I wanted for a long time and it's wonderful. Thank you Jimmy for your…read moregreat customer service. Dealing with Jimmy, the owner - operator was so easy and he was really real. That is so rare these days. There was never any upsell talk at all. I said what I was looking to buy and my options were laid out in front of me. My son and daughter also bought their mattresses from Jimmy and they couldn't be more pleased, they rave about the comfort and the quality of their mattresses and his prices are unbelievable. My kids had shopped around for a while until they found this place and no one can beat Jimmy's prices or quality. I highly recommend The Mattress outlet by Jimmy in East Windsor.

Kaoud is our number one choice in selecting handmade rugs for our home. They always provide…read moreexcellent customer service! And we love how Irina remembers us and what we purchase two years ago! Thanks Kaoud!!

The salesperson was so helpful and friendly. I purchased a beautiful rug from her. There were so…read moremany rugs to choose from.

From first seeing a dining room table and chairs in a friends' home in Arlngton to occasionally…read morestrolling through the Boston Boylston Street showroom and then finally buying a platform bed with storage drawers, I have been impressed with their furniture. So much so that when I knew I would be moving into a new home in a retirement community west of Boston, I knew it was time to buy two nightstands to go with the bed. The Memorial Day Sale mailing made it happen. Fast forward to move-in date here where I discovered to my dismay that the wall for the bed wasn't wide enough to accommodate the new, as yet undelivered, nightstands! Scrambling th the help of my niece, I found two others on their website that would work. But would Pompanoosuc Mills honor an exchange of two custom made nightstands for these different ones? They would! Understandably they voiced a wish I'd realized this sooner--as did I, of course. The new nightstands won't be delivered until the first of the new year. But that is a very small price to pay for being able to deal with a company that has truly bent over backwards to keep a customer happy. Beautiful furniture made by a beautiful company staffed by beautiful people! So looking forward to getting the new nightstands and so thankful for all at Pompanoosuc Mills.

This is another great day, my end tables that I had made to order for my bedroom set arrived…read moretoday.The former nightstands I had already had , needed to go! Now the furniture made for the living room and bedroom are all custom sized beautiful cherry wood furniture from Pompanoosuc Mills. Now my bedroom and my living room are gorgeous ! Thank you to the master builders at Pompy! Sue Treadway, Avon CT

My she-shed was delivered today, two weeks earlier than promised! It is exactly as I ordered!!!…read more Doug is wonderful. He asked the right questions to give us exactly what we needed! The shed is amazing, good quality, the color matches our house due to the amazing number of choices available. I decided after the deal was done that I wanted shutters on the windows and went back a week later. Doug said NO PROBLEM! I can't wait to move my crafts into my space and start creating !! The prices are amazing, sales are great and Doug is the best!!! If you need a shed.............. this is the place to go. Made in America by the Amish known for their quality work. The delivery was flawless and the the driver positioned our shed exactly on the cement pad!!!!! Kudos! I have trouble backing my car into the driveway! No animals were harmed in the making or delivery of this shed!

If you want a shed at a great price then this is the place to go. Doug is great and very…read moreaccommodating. If you need to finance your purchase that's a breeze as well.