Store has nice selection. Very helpful for the purchase part of the sale and delivery was prompt and professional. After-sale support is pretty bad though. Under no circumstances let them talk you into buying a warranty. Even to file a claim it costs $85 to have someone come out, or you can do it yourself for free--and receive an auto-email reply that your claim is rejected without a valid reason. Mattress I bought is pretty good. The frame, though was delivered bent. In hindsight, should have gone across the street to PC Richards to at least shop around. Anyway, decent enough help to buy the mattress. No help at all for after-sale support. And decent price. I got a friends and family price--NEVER PAY FULL PRICE. ALWAYS ASK FOR A BETTER PRICE or walk. read more

Mattress Firm Sunnyside With Parking - Bent box spring - Mattresses Near Me - Woodside, New York

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Purchased a mattress that became defective and was approved for the exchange. I chose a memory foam 12" curve. The first didn't rise to 12", only 9" then the second also had the same issue. The third I asked for it to be opened at the store and it rose to about 11", after one week of waiting for it to ride. I was not given a refund and forced to choose to stay with mattress firm. Despite their defective products , they don't refund your money. Those that are thinking of purchasing from this company, think twice. Buy online if you can as Amazon will grant refunds. See pictures of the Curve memory foam. Buyer beware. I had to select a star in order to submit this review, otherwise I would have not. read more

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I would not recommend this location at all! Me and my husband came in asking what can be done about a sagging mattress we did online warranty etc. Quickly escalated to how much me and my husband weight combined because we should have purchased a extra firm bed. Not even sorry about your experience etc at least fake it or something . Like all she needed to say was you guys are whales that's why the mattress is now sagging. The mattress it self is not even 2 years old! NEVER GOING BACK to this location took my business else where am not discriminated based on my weight. What ever happen to customer service read more

We came here to try out some new mattresses for our new apartment. As soon as we walked in we were greeted by at least two employees, but Charlie was the one who helped us. He took the time to understand what we needed and educate us on our options. Adjustable bases were completely new to us but he patiently explained all of our options as well as the current promotions they had running. We probably weren't the easiest customers he had, but he stuck with us through all our Qs and back and forths, and we now have a delivery date set that was way sooner than we even expected! Thanks so much for all your help Charlie! Hopefully we'll see you around the neighborhood! read more

I would give it zero stars. I went to the store on a Monday and was forced to place an order with these morons on the premise that I would be able to cancel at anytime before the mattress would be delivered. I canceled the very next day and the associate called Marc said that he would cancel the order right away. Then, two days later, parts of my order started coming in wihout my knowledge. I called the store and Sarah picked up, starting talking about my last name (why?) and said I would have to drop off the pillows. I went in and dropped off the pillows and then got a call from her saying I would get two more orders and she could not close the ticket without getting those two returns as well. I mean, talk about nightmare and associates talking about your last name. Do your job and stop talking about the last names of customers you serve. read more

I came here to purchase a mattress and the employee Joe, provided an excellent service. I would highly recommend purchasing your mattress from this store. read more

Buying a frame and foundation for a mattress the bf already had was really easy and fast. The associate there, Joshua, explained the difference between a full and a Queen, King and California King, and taught us that Alaskan King sized beds exist... But why would anyone need that much space? The world may never know. I honestly thought buying a bed meant you just look at it, feel it, and you're good to go. But there's so much more to it. Joshua & the manager (I think he was the manager?) kindly answered any questions we had about which frame worked for certain floors (so you don't ruin your carpet or whatever) and which foundation is strong enough to hold a heavy mattress. (Thanks for all the help guys!) They made delivery super easy too. The other guys that deliver do set up your frames/bed. But I just built it myself. It wasn't that hard after I figured out what piece goes where. I totally recommend this place if your bed looks like a bunch of potatoe sacks glued together or if your frame looks like it's made out of toothpicks and fragile souls. Treat yo'self, and care for the future of your back. You only get one. read more

We just purchased a queen mattress here literally moments ago. Probably one of the best shopping experience I had. Josh took care of us. He's informative, attentive, and not at all pushy. He really listened to our needs and concerns and basically convinced me to never buy a mattress without touching it first. All my sleeping needs will be fulfilled at this Mattress Firm moving forward. Thanks again Josh! read more

Ugh. Buying anything at Sleepy's has to be the biggest hassle ever. My Ikea bed frame had broken, so I needed a new bed frame immediately. Going into the store, I knew I wanted the most basic, metal frame available, with no box spring (all this was also due to my fear of bed bugs, which are everywhere in Queens). The store was empty, and I told them exactly what I needed. They made me look through an entire book of bed frames that all needed box springs. "Sorry, I just want a plain metal frame." This went back and forth for AWHILE, but considering I had no place to sleep, these people were my only option. Finally they gave up and confirmed my order... at the very end they drop the price on you. Just overall, not a nice or happy experience! But I am giving them two stars for the delivery guys being good and the quality of the product being great. read more

Tremendous shopping experience made easy by the extreme care and attention to detail of Sales Associate Robert Sanchez. He was as knowledgable as he was professional in helping me find the right mattress and base for the frame I showed him, always helping me compare prices and save more in the end. In the end, the entire experience was as pleasant as it was fulfilling. Make sure you ask for Robert! read more

After posting a review on Yelp... NOBODY contacted me it has been almost a week. I called to 1800 number spoke to a number of associates and couple of supervisors. They promised to help... NOTHING happened. Still waiting for a money adjustment! Their customer cervice just AWEFUL. Just now after spending two hours on the phone with Sleepy's customer service supervisor FINALLY have my refund! read more

A few days ago I bought a box spring at this location. Sal - the manager, took care of my inquiry, is very kind, actively listener and knowledge of selling a product. Therefore, good experience purchases a product there. Satisfy customer. read more

I never leave reviews but I want to personally thank the store manager Josh for going above and beyond helping me track my lost packages. He was sooooo helpful and even took his day off to personally reach out to me and keep me updated and even offered to send me a mattress temporarily in case my order got delayed. He is such a fret person. Thank you Josh! read more

What a great place! The absolute best customer service, ever. Sal goes above and beyond. A++++

I walked into Mattress Firm sort of randomly and left with a new mattress and frame. Josh was extremely helpful and helped me pick out a bed that was perfect for my needs. And the pillows he recommended are the best I've ever had. Delivery was quick too! The bed arrived the next day. They set up everything and were in and out in minutes. Also, very thankful I could monitor their status online so I could plan my day accordingly. read more

Great buy Awesome service really happy with my purchase Got a great deal from really helpful and knowledgeable person in the store Santosh thank you so much my wife loved that mattress I bought :) read more

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My favourite local shop. Ask for Sal - he got me a great deal on adjustable bases for my beds. It was quick, I asked for even lower price than the discounted rate and he was willing to oblige with free delivery it great to support local businesses! read more

Just bought a new mattress with the help of sal! Thanks Sal for the great deal & customer service! Very simple, helpful and most importantly, stress free! read more

Very attentive sales people, pleasure to deal with. Fast service, fast financing. Got a mattress set with a nice bonus of free mattress protector and set of sheets. read more

Josh and Joe were very helpful and patient when choosing our new bed. We went in with no intentions of buying ,but left with a new bed. Best decision of the year. I sleep like a baby now. read more

After reading a couple of good reviews , I decided to go to this shop. I don't usually judge by what negative people usually write coz they are always negative and I have seen those.Very typical so and so.Cut it off. I stepped in & it was quite , suddenly a salesperson in black suit stepped forward, after that everything changed. Just loved his attitude, he didn't force to buy it but did gave me couple of options to chose from & finally bought one .Price was not that crazy but okay for now.( couple years when I was in that neighborhood first years in the country thought that Sleepys was only for hoity doity people but when I compare this to that moment I was wrong as I was actually not making enough money to spend on right thing & this is a right thing to do now.Spend $1175 and walked out with a good feeling , thanks Tony ( he actually drove from Long Island to work today ).I ll thank to Tony "Mr big guy" & the wonderful Sleepys. read more

My experience with Mattress Firm was very good. Sal was very helpful and experienced. Very friendly and personable. Would definitely recommend to business again. GBott read more

I have no complaints... came in just to browse a few months ago, and while I said I didn't want to buy, I did get a reaaaaaaaally good deal on a nice mattress (something all of my friends insisted I needed). I got the forever frame as well, which is awesome for storage. They came on time and delivered and it was under what I had budgeted to spend, so happy camper. read more

I can honestly say from experiencing different mattress show rooms, this has to be the far best not only do they work with you in pricing but the customer service and detail you get is one of a kind. If your ever looking for a mattress please reach out to this store and speak to Sal... tell him chris sent you for a good deal read more

For certain purchases a consumer really is at a disadvantage and must simply trust the store or sales person he/she is dealing with. I worked with Sal at the Woodside location Mattress Firm and must say he not only was helpful but should be recognized for outstanding customer service. My initial purchase was a problem from the start with delivery issues, on top of that after I received it I ended up requesting an exchange. It was against store policy but as a courtesy he was able to accommodate my request and help me out. Sal made me feel like a priority AFTER the sale - something many companies fail to do with customers. He made what could easily have been a bad experience into one that I felt compelled to share how positive it was. Trust is important, when given the chance to do the right thing Sal came through and he deserves to be recognized for it. Thanks Sal! read more

Still fuming after all these years. Bought Sealy Posturepedic South Comfort Cushion Firm mattress. After about three months there were two indentations where my husband and I slept. Worse now, two years later... I wanted a queen size bed and gave up the greatest mattress -- from Sears -- for an awful mattress. I can't wait to move and throw this piece of junk away. Go to Sears. Never again will I visit Sleepy's. read more

We needed help with our mattress and Sal was there to help us happy to say he was veryhelpful, courteous, and quick we did not have to wait hours. He was very knowledgeable. We were very happy with his service. Thank youSal! read more

I giving 5 star to the agent josh because he helped out with a very good price and very friendly

Mario helped me make a very big decision. He was very patient with me and answered all my questions. I would definitely recommend this Sleepy's to anyone looking to buy a good mattress! read more

My husband and I decided that it's time to swap out our IKEA Sultan for an upgrade. A serious upgrade. It was perfect timing because it was Labor Day weekend and unless you have been living on an isolated island, you would have noticed all of the Labor day sale commercials from Sleepys. They advertised half off on all mattresses (except Tempurpedics and Serta iComfort) with free box spring and free delivery. Sounds like a great deal! So we headed to this location near our apartment and I must say that the first impression was not so impressive. Not sure if all Sleepys look like this but everything looks kind of dated. It wasn't exactly a pretty showroom and the lighting was a bit on the dimmer side. Some of the floor samples even looked questionable (bed bug alert!). Buying a legit mattress is probably one of the most critical investments you will make in your life so you would think they would try to make the store look a little prettier. There were only two sales assistants working on Sunday, which is crazy considering they announced such a huge sale advertisement. But we had an awesome salesperson named Naomi (I think that's her name) and I think she's also the store manager. She walked us through the nuts and bolts of buying a mattress ( comfort vs brand) and the different technologies that are infused into various types of mattresses. We knew what size we wanted but it was just a matter of comfort. The problem is my husband and I have different perspectives on the level of comfort. I'm more of back/side sleeper and he's a stomach sleeper. We practically tested almost every floor sample and about an hour later, we ended up picking the Tempurpedic (that's what I meant by serious upgrade earlier). Unfortunately, Tempurpedic mattresses never go on sale. So much for Labor Day savings. But Naomi (and our awesome negotiating skills) did a great job in trying to get us discounts and freebies on other things like the headboard, the mattress cover, the bed frame, and extra pillows. She even added a free service to have the delivery guys dispose the old mattress for us. The next day, the mattress came in and the delivery guys did an a quick and amazing job installing everything. All the orders came in as described and I can't thank Naomi enough for giving us the deal. We have a 90 day trial period for the Tempurpedic so I'm hoping nothing goes wrong with it. read more

Ask for Galo. He is incredible. He was so wonderful and patient with our indecision (we came back 3 times) before we purchased our mattress. Twice we stayed late (we work in the city and come home late), and he did not rush us out. Ask for Galo, and you will be in good hands! read more

My husband and I had a truly good experience buying a mattress. Our salesperson, Noemi, was wonderful and not pushy. She seemed honest, reliable, and knowledgeable. She helped us get additional items for much much less so that we could meet our budget needs. We cannot wait to try out our new mattress and pillows! read more

Props to Mattress Firm for being an incredibly useful resource. In the day an age of buy everything online, mattresses sure are a tricky one to do this way, especially if you are looking to ease pain on an injured back. More importantly, my partner and I visited on a Sunday and were able to try out a number of beds, taking our time, getting 5-10 minutes of a nap on different suggested mattresses and our sales-person and manager, Sal, was the perfect amount of friendly, knowledgable, and hands-off when it came to decision making. He made helpful suggestions but didn't make us feel bad when sticking to a lower budget item. Additionally, we noticed a day later that there was a deal we had missed with respect to shipping, and he made sure that we were refunded in the appropriate amount. Tonight we will be sleeping well on our new mattress and while we hope it lasts us quite a while, I can recommend that Sal is the person to ask for and this is a worthwhile mattress store to visit. read more

I bought a mattress for my son and Sal was incredible. He gave me an unbelievable price on one of those cooling gel mattresses and went out of his way after the mattress had to be sent back to the warehouse because it was damaged. He was able to accommodate the new delivery date and exhibited excellent customer service. 5+ service will recommend to all my friends. read more

This place is awesome. They ask u all the necessary questions. You know do u have any pains, do u snore, etc to figure out whats the right mattress for you. What was even better is when they picked up on our personalities (my fiance and i) and started talking to us as if were buds bc we like to talk to ppl who arent so stiff. They heard our concerns and what we wanted. They looked for the best mattress for us and at the best price we could have gotten (looked up sales for us). We mentioned how we are getting married in November and so we would like to not spend so much this time around. I loved how thoughtful they were in hearing us out and doing all they could do for us. They made us feel like more than just another client and thats what stores lack now a days so it was nice to come in here and feel that again. Delivery was good the delivery guys were super nice and set up the mattress. I will definitely come here again in the future and see if robert and maria are there to help us again. read more

I recently purchased a new Beauty Rest queen mattress set at Sleepy's on Queens Blvd in Sunnyside. It was a bitterly cold night and as it turns out the perfect night to buy a mattress. Noemi Davila, the manager, was extremely helpful. She was not doing a hard sell - she didn't have to. She wanted me to find the mattress that was the most comfortable. I tried out a half dozen beds and went back to the original one I had my heart set on. She was very patient and answered all my questions. She even checked the web to see if there was a better price for my mattress set from a competitor and she found it and met that price. I added my Yelp code and got another 10% off. I had just missed by a day the free shipping promotion and Noemi called her district manager, Ian Green, and he approved the request for free shipping on my purchase and then I bought myself a new mattress and box spring! The delivery went off without a hitch. Juan and his helper couldn't have been more professional. They were timely and efficient in their delivery of my mattress, box spring and frame. They even put my bedbug covers onto my new mattress and box spring! I love my new bed and am sleeping peacefully for the first time in years. I think Noemi is a gem in Sunnyside! She takes immense pride in her job and it shows. She knows her product line inside and out. If you want attention to detail, kindness and a great work ethic - run do not walk to the Sleepy's Sunnyside location (48-15 Queens Blvd). I was pleasantly surprised by my experience. You will not regret it. Caroline, Woodside March 2015 read more

Buying something here is not recommended. They are not honorable salespeople and they make up the rules as they go. If you have any trouble with what they sell you are on your own. You're better off going somewhere else because here they are only interested in the sale and not in the customer's satisfaction. read more

I've been at the store Sleepy's today and got so lucky to get very comfortable and cozy comforter as a great service and recommendation by Sel. He is such a nice guy and knows what he does! Thank you :) read more

Sal was very knowledgeable and tried his best to give me a good deal. highly recommended!!!

I really didn't have plans to buy a mattress today, I just wanted to window shop but I absolutely couldn't resist myself after the sales person Noemi educated me on the different mattresses. She took her time to explain to my boyfriend and I about the four different mattresses and the corresponding pillows without no pressure!! Once we told her we were ready to make a purchase she explained to us all our options and helped us make our decision! I would definitely visit this store again if all the sales people were like Noemi!! read more