The Sleep Loft ended up being the right decision and was by far the best experience I have had…read morepurchasing a bed. The credit goes to Jerome who helped us pick the perfect bed that was affordable and was also set up within days (impressive considering there was a snowstorm the weekend of our delivery) with the white glove service; all included in the final price. Jerome took the time to listen to our issues with our previous bed and gave us the chance to try just about every bed they had in the showroom. I am pleasantly surprised with our new bed and so far am getting better sleep than I have in years. A sincere thank you from us and we highly recommend The Sleep Loft!

It takes a lot for me to leave a review, but this store has truly pushed me beyond my tipping…read morepoint. Upon purchasing our mattress, we were told by the salesman Jerome, that their mattresses are typically delivered within 1-2 days. (I have since read other reviews with this same issue so realize he was lying to me from the start). As of this time, it has been three weeks, countless hours of calling and waiting on long holds, nearly a dozen emails... and still, no mattress. Not even a scheduled date for delivery. Will I ever receive it? Who knows. I have a herniated disc, and was advised by my doctor to get a firm bed as soon as possible. Had I been told the honest truth that it would be likely over a month (longer?) before receiving the mattress, I would have gone elsewhere. This review is now an act of desperation in the hopes that it will motivate them to stop giving me the run around and actually deliver my purchased mattress. Go elsewhere if you can.

Great selection of bedding products in fabulous muted colors…read more Sales Associate Maci was very, very helpful.

They didn't have the very specific type of mattress I was looking for but the services was 10/10,…read moresuper friendly and helpful store associate walked me through all their products, not push at all and no sales pressure. The other guy even made me an espresso if I'm ever in the market for more home goods definitely coming back here

Had a great experience at the mattress firm! I went in to just look at beds and got an awesome deal…read moreon a bed and box spring. The sales rep was more than well knowledgeable on all the products in store and even offered me water after staying in the store so long. I never thought shopping for a mattress would be so fun, it really was a great experience all around. I think I payed down on every bed in the store until I found a great balance on one.

This store just moved to 3rd Avenue, and it is a great space. Andrew was extremely helpful as we…read morewere in the market for two new mattresses. He really took his time with us and answered all of our questions. I did not feel as though he was pushing us to go in one direction or another. I was also impressed with his level of knowledge. Finally, we got to take advantage of the 4th of July sale which was a nice surprise as well. Definitely recommend.

When we needed a murphy bed for the basement, we contacted a big box retailer with an orange logo…read more Big mistake! They had one person sell the bed, another take measurements and a third do the installation. The salesperson sent the wrong info to the measurements person; the measurements person didn't measure things properly; and the installer showed up alone; he couldn't get down the basement steps. We should have started with Hide N Go. After the failed installation with that other company, we found Murphy Bed Mike. It was easy to schedule an appointment with him for his NYC location. He met with us, patiently reviewed our needs, understood the issue with had with a tight space to get to the basement, and showed us what we needed. No high pressure tactics, no upsell, simply a friendly consultative review. Mike stayed in touch with us with good communication while we waiting a few weeks for delivery. He was flexible with scheduling installation and he installed it personally (with help). The murphy bed fits out old basement perfectly, while the mattress is comfortable and convenient. Highly recommend.

From buying my new Murphy bed to installation this was a fantastic and stress free experience. Mike…read morewas early for our scheduled appointment, honest about the product, and patient with all my questions. We scheduled the delivery date at the appointment meeting for one week later. The day before delivery Mike text confirmation for the delivery window and was on time that day. Mike and his assistant were careful and respectful of my space during installation. They cleaned up all of the boxes and made sure everything was left in good condition. After installation, they checked that everything was attached safely and properly and ensured that the bed was ready for overnight guests.

My experience with Sleep Studio a few years ago was fabulous. Their products and customer service…read morewere wonderful. I would recommend them very highly.

Abdel was amazing!!! I came to Sleepare to try different online mattresses because I was…read moreoverwhelmed with so many reviews online. They have quite a selection of beds and entire store is clean, organized and very cozy. Our sales rep Abdel took his time and explained every bed and helped us choose the best one for us! They also match and give bigger discount on their beds and pillows. I highly recommend Sleepare! Literally the best mattress store in NYC!

Love sleepare! The sales associates were so great and had such good energy! I will be recommending…read moresleepare to everyone

If you are in the market to purchase a new organic mattress, pillows, and/or bedding, make sure to…read morestop into The Clean Bedroom in NYC. Soup to nuts, they will have all your organic bedding needs covered. I have been a customer since 2011, and they have always gone above and beyond for me. Most recently, when I logged onto their chat option via their website, I met Roger, who set me up with a time to stop into the showroom and try out some products. Roger was very patient and helpful with my many questions, as well as accommodating to me with a couple minor customer issues I had run into along the way. Initially I had planned to purchase the same brand mattress that I currently had, except in a king size instead of queen. Roger was not pushy at all, but candidly informative when he compared the two latex brands I was considering. Thankfully, he pointed me in the direction of the Obasan brand, which is a step up from the latex brand I was sleeping on before I came into the showroom. I am so grateful to Roger because i am in love with my new Obasan! It is truly the cream of the crop in organic latex bedding, and I plan to be an Obasan customer for life. But enough of my review. Go see Roger at TCB! He will find the perfect mattress for your body and sleep needs, and help you to achieve the best sleep of your life!

very unhappy with my purchase, I bought iver $500 dollars worth if items and two days later they…read morewent on sale for 10% off, I called and asked may I please have yhe sale price. They sair no that I could return my used pillows and buy them again. I askee did they know there would be a sale starting in two days they said they never are awaew of when there will be sales which cannot be true, dont they've have to plan for their sales. I'm pretty disappointed they couldnt just give me the sale price it was very stuck up of them. They are closing locations and I can see why, they don't try to help or retain customers

I had a great experience with Angelique at the Flatiron store last week. She was incredibly…read moreknowledgeable about all the Saatva mattresses I asked about, she answered all of my questions in a clear and concise manner, and was able to make a price adjustment with no issues when I told her about a discount that I had. She was also very knowledgeable about return, exchange, and delivery policies. I look forward to receiving my mattress in a few weeks. I've had an excellent experience so far. Thank you Saatva Flatiron and Angelique!

this is the " WHITE GLOVER DELIVERY " service looks like. My…read morelife is busy enough, no I have to arrange for carpet cleaning . They us express trac by the way. be warned that the delivery guys may not any concern about your carpet or anything in your home for that matter.