My refrigerator broke down and I call my daughter Anita Pecorino at the Upper East Side Store and I had a Brand New refrigerator the very same Day , the service was phenomenal , the selection and the Value is Excellent , Thank you Anita and P.C. Richards ....5 Stars read more

Zero stars. Scum of the earth. Daughter bought an air conditioner that she never took out of the box and never used. It is brand new. The box was opened, and now they won't accept a return. Their unfriendly customer policy is that they won't accept a return if the box has been opened. They claim no one will want to buy it. I call bull. I would never in a billion years give my business to this slimy operation. DO NOT RECOMMEND!!!! They are creeps. Go to Costco!!! This is my personal opinion. read more

I think this place is still in business because it's the only game in town. From purchase to installation, I was unimpressed with this company. We bought a window air conditioning unit with installation. The sales guy never responded to emails asking for a COI, required by our landlord. I had to call and visit the store in order to get the COI. Additionally, the installers asked for an additional $80 because they added a 2x4 for some reason...and when asked for a receipt the price suddenly became $40. I felt like I was doing business with a corrupt company. Plus, the installers caulked the window until into place. Now I can't remove it for the winter or if I leave the apartment. I'm so unimpressed. read more

HORRIBLE. I purchased a laptop and a few months later, it broke. I was lied to and told by the sales girl that it was a new laptop. I had purchased a warranty so I sent it in to get fixed. A week later, the laptop comes back, and it's still broken. I asked for an exchange, and they told me they don't have the authority to give me an exchange and that I had to go through their customer service. Customer service told me I was out of luck. NEVER BUY ANYTHING FROM THIS STORE AGAIN. read more

I had a wonderful experience with Brian H from the Upper East Side location and Kevin G from Customer Service. Both parties went above and beyond. They have amazing customer service and stand firmly behind products they sell. I highly recommend them to family and friends. read more

Uri was an awesome man. He helped me pick out a washing machine. He was very patient with me and showed me all around telling me which one was more convenient and suitable for my needs . read more

Has to stop by to get a new AC unit and was in and out within 10 mins. I had the model and Julio made sure I had everything set up with delivery and coi. He also price matched what was being advertised on the GE brand webpage as the same model at pc Richard was higher! Grateful he did that. Overall solid experience! read more

This PC Richard location has been here for a while. It is two levels and is spacious. Sells everything from TVs to coffee makers, headphones and beyond. Usually the help there is pretty good at helping you pick out or find what you came here looking for. I have purchased tvs from here and other things. Recently it has not been crowded here, which means not having to wait on any lines. read more

I walked in trying to buy $900 worth of electronics (3 of the same item.) First person asked me to wait while he got someone else to help. Second person came, got the items, then asked if I had ID, I said yes. Once at the register he said he had to talk to another manager. Waited, waited, waited, waited, I finally gave up and left. (The people helping me were having a nice chat by the front door.) Really bad customer service. The purchase was not a problem at Best Buy! NOTE: this was NOT profiling in any way, just really bad customer service. read more

Edit: From 1/5 to 2/5 because hey offered a partial (unfortunately not full) credit after my post. Don't buy a mattress here. They'll give vague promises about a warranty, but then use specific criteria to deny the warranty that was never mentioned when first buying. I bought a more expensive firm mattress which should easily last 10 years, but it's already sagging and causing back pain after 2-3 years. Customer service will also bounce you back and forth before giving a real answer. Guess I have to endure more back pain until it meets their criteria. read more

I was impressed with the staff. Very satisfied with the quality of customer service and I will be back.

Looking for a printer, walked in and after a few minutes, selected a small HP laser printer. Roberto had been waiting for a decision and as soon as I decided , he finalized the sale and I was out the door with the printer.REally nice after a long day,(mODEL LJM11W) The printer installation from HP online initially dragged on for about an hour and then, suddenly the HP installation kicked in with recognition of my software, and did a great job adjusting whatever so the printer was online and connected with my computer. The text is not elegant but clear. read more

They finally returned my money! On 9/13 I let PC Richard know I would be going to small claims court on the 19th in a last attempt to give them a last chance before taking it to court. No check came in those days and so on the 19th I went down and filed the case. The next day a portion of the check came in the mail. Finally on the 29th they issued me a check for the remaining. A solid month + over since they first said to give them a day or two to issue the check, 2 months since they first picked up the washer dryer I had to return because of a faulty service check, and 3 months since I first called them to report the faulty setup. Idk...maybe like .5 extra stars for the relief for finally actually returning my money? But its been 3 months of nonsense and a trip to fidi to go to small claims leading up to it. At this point, take my story and make your own decision but personally this situation has left a permanent impression for me of PC. read more

I have nothing but good things to say about this PC Richard's location. Always have good experiences here. Today we walked in right before closing ( didn't realize they changed hours to close at 6pm ) and the sales staff on the floor were more than happy to help us. We needed a new vacuum, and a chair for my home office desk. He showed us some different options, let us test a few out, and we made our purchases. Plus, both were on sale. This is also a great location to pick up a flat-screen TV as there are always some good sales going on. We saw some awesome screens and might have to go back. read more

The salespeople don't know the first thing about most everything they're selling, but this is high-ticket stuff and it's regrettable you cannot trust anything they have to say (scary), including and above all Brian. The salespeople will also tell you they won't price match Amazon; in fact they will if the vendor and shipper is Amazon, so push for that with a manager. Still: the manager Jamie doesn't quite have a grasp of rules either: You can bring them sales advertised on the Internet by vendors with storefront locations within the appropriate radius but this location won't honor the match! And the assistant manager Anita is so awful, so rude, such a nightmare to deal with, she shouldn't be in the customer-service business. Anita is a nasty piece of work. Also: given these are high-ticket items, take a good hard look at the packaging once the appliances emerge from the basement; do not accept any item with disheveled packaging as it could be damaged inside, and you cannot return some damaged item once you leave the place. The entire staff will fight your asking for a different item, suddenly maintaining every other item like it in the basement is spoken for by all these mysterious people who....call in to put holds on things?! It's utter baloney, and when challenged they will run down there mark the other stock with people's names to carry on the charade. The for-purchase warranties offered don't take into account the manufacturer warranties, which they are also at pains to disguise; these warranties do not extend the manufacturer warranties. Instead, you're meant to place all your trust in PC Richard rando repair people. Some makes of items are secretly not things these people are capable of repairing; what they will offer should something go wrong is a replacement or effectively a credit toward another like item. Problem is, they are out of stock on a lot of better-reviewed applicances quite frequently. Lastly: take a good hard look at the incidental positive reviews for this location--they read as cooked and are often the only review the supposed customer ever wrote. read more

So I had a TV emergency and the manager at the East 86TH St. store was VERY helpful in this. I am happy with my purchase and as always with PC RICHARD, cost effective. Thank You. read more

P.C. Richard & Son - Electronics Near Me - New York, New York

Excellent customer service. Tom helped my fiancé and I pick out an AC to replace for a bedroom. He did such a great job we went back to replace the one in our living room. Very knowledgeable about the products. read more

P.C. Richard & Son - AC - Electronics Near Me - New York, New York

Someone named Richard S sent a message regarding the review. I wrote about this store. Obviously he never read my message because he asked that I send him a copy of the invoice for the purchase I made. I distinctly said I have never been in there and made a purchase. The service is awful or should I say there is no service. read more

I went in today to buy an AM/FM radio. I paid cash so that I would not potentially be on any E-mail or call lists. I commented that in the PC Richards location in Brooklyn over 10 years ago, if I paid cash I would save money as opposed to using a card. The employee who helped me and checked me out got defensive and basically told me I was lying. I told him, this has nothing to do with your location, this was the Brooklyn location, and it wasn't a big deal, I was only making conversation, but he continued to argue with me telling me that no store ever does that. I am fine with the product I received but that employee has some type of anger issues or is emotionally unstable. He may be good at his job but it is bad business to argue repeatedly with customers and essentially call them liars. I only stated that to make conversation, I wasn't accusing anyone of anything. read more

Everything needs to improve. Do not even think of going there to buy anything more than a toaster if you are a woman alone. You will get no service and you will be spoken to in a most descending manner manner. The men that work there are very busy on their cell phones. if you come in with a man or you are quite young, you will get attention. I wanted to buy a Tempur-pedic mattress and a new GE washing machine. They didn't see a man with me so I got very little service. They need to get with this century. Women have their own money and make their own decisions. If you go in and want to buy a small item, ie. A toaster you will get attention until somebody else comes along and wants to buy a higher priced item. This leads me to think that they work on commission As a retailer with stores around the country I can tell you that's a bad system. They opened a new store on the west side but if you want a delivery to the east side they tell you to go to that store. I should think I could shop wherever I wish. I had left a review once before and got a text back from someone in the east side store that showed they absolutely pay no attention to what the customer says. whatever blah blah blah the gentleman said it bore no resemblance to that about which I called. I can only suggest that you look elsewhere for a store or bring a brother, a cousin an uncle Any man, you can dig up if you don't have a husband. read more

I ordered a few items over the phone to be delivered. Due to issues with the securoty on my credit card, it took almost 2 hours to get the order straightened out. None of this was the fault of P c Richard and Son. Their employee (Anderson) took all the time needed to straighten out the issues so I could place my order. I can't remember the last time I had such phenomenal customer service! I will definitely be returning to order from them again. read more

My boyfriend bought our mattress from PC Richards exactly one year ago. It is impossible for both of us to sleep because it is sagging so much. I have to hold onto the edge of the mattress to keep from rolling into him! We had PC Richards come and examine it -- the guy who checked it out said it was definitely messed up. We proceeded to get a call saying the mattress was not sagging "enough," and they won't replace it. I bought my previous mattress from a traditional mattress store EIGHT years ago, and it was a million times better than this one. Never shopping here again. read more

P.C. Richard & Son - Visible lumps in the mattress - Electronics Near Me - New York, New York

I cannot emphasize how incompetent these people are. I spent $17k on a Subzero refrigerator with them and they damaged my property and the refrigerator still doesnt work correctly. Stay away!! read more

One of the worst customer service experience which, deteriorates even further and combative once you pay for the item. I still don't have my over $1,500 product + service delivered or installed and now have to wait for a month - a situation I wanted to avoid so had communicated repeatedly with the salesperson, Anderson. I was very clear and specific with him about my schedule and requirements which he said can be possible to meet but once the payment was made, I not only had to call several times to find out what was going on but unfortunately realized that he basically ignored my needs and only cared about making the sale. (Case in point: he only gave me the option to pay in full only to discover that making a 10% deposit was also fine). When I expressed disappointment, he starts yelling at me, the customer. They also charge at least 50% more for installation services. I've asked to speak with a manager but have not heard back. Very disappointing. read more

We ordered and installed a new washer/dryer with PC Richards. Brian was very responsive and quick in helping us order and scheduling the installation for the new units. The only issues we encountered was the survey conducted prior to the installation to ensure the measurements were correct for the space the washer/dryer would occupy. When the installers came, they said that there wasn't enough clearance with the door closed. This was a little frustrating since that was the point of having the survey, which costed about $75. However, they were able to get the units far enough in so we can close the doors mostly. Also when working with a different salesperson who contacted our property management somehow gave us a quote that we would have to pay $1700 additional to have the units installed for insurance purposes but when we inquired with management, they said that there was no cost. So not sure where that information came from. Aside from these couple things, happy with our experience working with Brian and the speediness in which the units were ordered/delivered/installed especially after the bad experience we had with Precision Appliance Services. read more

Best place to buy a TV. I say that because I needed a new TV. I found one I liked, purchased it, got it home and accidentally found it for less at another store. Lucky break. I returned to P C Richard with my receipt and told them I found it for less. They promptly brought it up on the computer to verify the competitors price. Then they promptly credited my card for the difference. I've never purchased other appliances or electric products at P C. It is my definite go to store for the best value on a TV! Employees are helpful. Be careful of hard sell on insurance for your product. That may just have been a particular employee. I only had the hard sell tactic used on me that one time. In all its a good location with easy in and out no nonsense shopping. My kind of appliance store. read more

I love this location, I only shop here. Came in to look around and Stacy helped me find the perfect air fryer.

They do not honor your warranty even though it is clearly stated on the receipt me and the girlfriend spend thousands of dollars there in the past and will never give them any of our business they are very dishonest people shame on them read more

P.C. Richard & Son - Electronics Near Me - New York, New York

Very poor service. Different answer from each employee. They sent 2 guys for the home survey and they they took completely wrong measurement,(they just wanted me to purchase the most expensive appliance). read more

Our washer & dryer broke during Covid-19. A few short delays due to chip shortage, but since Brian at 86th & 3rd Ave. saved us! He got us new replacements as soon as they could. Things working great now, plus updated to new 5 yr. warranties that are totally worth it. Thanks Brian & thank you P.C. Richard & Son! read more

I bought a dishwasher here a few years that I'm quite happy with. The service was great back then. I returned to look at refrigerators and over the range microwaves this afternoon, but two sales associates seemed more interested in socializing and the female one made snide remarks about me measuring the interior dimensions of a fridge (did she think I couldn't hear?) and walking away than actually asking me if I needed any help. I actually thought the female associate was a customer at first. This is the second time I've come to look at appliances here- last week, there was no one upstairs at all to answer my questions. There was one other employee up there working hard today, but he was already helping someone with another customer in line. The two other employees disappeared. I just left, I still have questions. I'm still interested in spending thousands on some appliances- but I'm wondering if they want my business anymore. read more

I had first gone to Best Buy but their customer service was horrible. I had to find someone to help me and then he paid little attention to me and was not helpful. But then I went to PC Richard and Tomasz was so attentive and helpful and and was excellent at customer service. He even called me today to confirm my TV delivery for tomorrow and remembered and wished me a Happy Birthday. I could not be happier! read more

I previously wrote a review critical of this P.C.Richards for not following up with issuing me a promised credit as compensation for poor service in the delivery of my stove. I must now compliment both Yelp & P.C. Richards since as a result of my review, P.C. Richards promptly contacted me & issued a credit within a few days. Thank you to Yarga at P.C. Richards read more

Here I am again. I wrote a review of PC Richards regarding my missing remote for my sleeve Frigidaire air conditioner that I have been waiting for 3 weeks now. Rich S recommended that I email customer service get this resolved. I did. They called me and said that was stores responsibility that I went to. I went there today with my husband. We spoke to Mustak Mohammed the salesman and another gentleman. They asked did you check the box. I couldn't believe the question of course we did that's why I called the same day it was delivered. . So if the remote isn't here by the end of the week as they promised. I will pack up the conditioner that the box came in and maybe they can find the remote where it's hidden in the box. If you are buying from PC Richards BEWARE Marybeth Kucera read more

Thank God I called P.C. Richard & Son's Upper Eastside location - they saved the day for my family. From the knowledgeable receptionist, to the A/C expert on staff, Peter Castle, I got all the help I needed PLUS MORE. Amazon and UPS had failed miserably to deliver an air conditioning unit to an apartment in East Village we just rented for our daughter. Dealing with dead of summer heat, we'd timed everything for delivery, including a handyman to install that and a few other items. Unfortunately, UPS and Amazon botched it. We called the seller, and even they couldn't convince UPS to not return it to them. To make matters worse, now it was oversold and the seller couldn't resend it back to us. Beyond frustrated, I feverishly searched online. Home Depot? Loads of choices...just not in stock. I call several other stores that look like air conditioning related sellers. Nothing. I'm calling from out of state and have no clue about Manhattan appliance sellers. OMG. Then P.C. Richard & Son comes up in one of my search queries. I call the first number listed for them and am met with pleasant, informed people who listened to my frantic plea for a "wall mount unit 10K BTU and 115Voltage" stat! I was sent to the right person. Peter Castle assured me he had 3 daughters and understood my situation. He was awesome. The prices were the lowest I'd encountered. When he realized another location was closer, he wrote me up and had the unit waiting for pick up at the front desk at the 23rd and Broadway location. He had everything solved within 10 minutes. read more

I would not recommend buying mattresses at this store. The sales manager was distracted many times during the time I was with him. Had to return the first mattress ( too firm) & when I was told to take it off frame and put on floor & " have kids jump on it " to break it in ... it went downhill from there. After retuning the mattress , I end up spending over 3 times for the improved mattress . read more

We always have a very good experience at this P.C. Richard location, and today was no exception. Malik, our sales person, was extremely friendly, knowledgable about all of the products of which I inquired and incredibly helpful. I wish all sales people could be this thoughtful, knowledgable and care as much about their work as Malik does. He clearly takes pride in his job. We will continue to shop at P.C. Richard and hope to be able to work with Malik in the future. If you shop at this location, I highly recommend you ask for him! read more

An UES treasure. Came today for a new a/c. Staff helped me right away and check out was super fast. I will be back. read more

Bought a fan on the way home today. Just opened the box to set it up, and...well...it was obviously something someone returned, and they just shoved everything into the box willy nilly and sealed it up. And resold it to me. The fan is missing screws, dinged up, etc. It's going back tomorrow. And they'll be giving me a refund - or I'll be disputing this through my credit card company. What BS. As much as I hate Best Buy, at least I just hate the alleged customer service. At least I've never gone home with a repackaged used return. Guess it's on to Best Buy tomorrow. read more

The hubby and I have been customers of PC Richards for many years - for everything from Walkman's, VCR's (yes that long), DVD players to eventually Viking Stoves and Miele Dishwashers. We went in yesterday to buy a new refrigerator and found the sales staff to be extremely helpful and knowledgeable (George helped us). Historically PC Richards has stood behind their products. We have bought with confidence many (high end) appliances from them and expect our new fridge to continue on this trend. read more