Hi Haley.. Just…read morewanted to thank you and your team for the wonderful sleep I got last night.. the firm/soft ratio and complete lack of smell..... I love this mattress! Aloha!!

I called in and emailed with questions prior to submitting my order to Foam Factory after having an…read moreawful experience with a competitor. Haley offered wonderful guidance + advice ahead of time, and during production Esmeralda continued with the same. They completed my custom order in record time for our family RV ahead of an upcoming trip and saved me a lot of grief. I am so fortunate I found them and very thankful for the excellent customer service! We will do business again - thank you!!

Love this store the staff is so helpful and friendly we got a great deal and will return again…read more Selection and the variety of choices gave us a lot of options and different price points.

I had a good experience at this American Mattress in Grosse Pointe Woods. There is a larger…read moreAmerican Mattress in Roseville but I preferred this location in terms of service. The salesman was friendly and gave a good deal on a mattress and bed frame. The delivery men were rude, unfortunately. There is an option to pay $99.99 to have them assemble the bed frame and remove the old bed frame. I think it should be a free service included in delivery. That is my only complaint.

I was a long time customer of us-mattress.com, which is now part of American Mattress. My go to rep…read moreis Kevin Giles, who's been in the industry for countless decades. I do not not reside in MI, so all my orders are virtual, but Kevin makes it easy. Brands change models yearly, making it hard to keep up, which is why having a solid rep is so important. They have many policies which the decision to buy from them easy, 120 night guarantee on both your comfort and their price. I highly suggest giving Kevin a call, even if it's just as a second opinion, to make sure you're getting the best deal; wherever in the country you might be.

Buyer beware. We normally like to use small and locally owned businesses, and find that they…read moretypically provide superior service. That isn't the case here. Our new mattress was delivered, but the crew refused to take our old mattress and foundation, contrary to what Tarik had told us would happen when we purchased the new set. The installation crew leader was rude, unprofessionally dressed in pajama pants and driving a rental truck, and told us that they could not put the old mattress with into their truck because it had slight staining. He indicated that they were a subcontractor to the store and not employees. You had to look very hard to find a small sweat stain on the mattress, which was their excuse. To make things worse, he then said that they couldn't dispose of the foundation because they only take complete sets of mattresses and foundations. He said that they donate the used mattress to churches, but nothing of this nature was mentioned when we purchased the mattress. Our 12 year old mattress was quite worn out and I can't imaging anyone wanting it - it is ready for the landfill. Basically, we feel that we were lied to by Tarik. Should anything happen that requires a warranty, I no longer trust this store, as my gut feel is they would shirk their responsibility or tell us more lies. We were shopping for two mattresses, but I can tell you that the second certainly won't be purchased from this store.

Wow! What awesome service we received here. My husband and I were in search of a new mattress and…read morewe both had different preferences on types of mattresses we thought we'd like. The daughter who owns her store with her mom was super helpful, giving Recs and letting us try out each mattress. We went to a large mattress store after this and got terrible service and Ended up going right back to Mattresses and beyond to buy our mattress. We love it! Highly recommend.

3/12/2025 Gormans Furniture delivered our leather recliner. We ordered the recliner end of Jan…read more2025 and it arrived just as ordered. We were wanting a smaller, less bulky recliner for our upstairs bedroom and this style fit our needs. The craftsmanship seems to be well made, great quality and the pricing was a bit on the higher side. The delivery crew took great care getting the chair up the stairs and around the corner without scuffing the newly painted walls or the chair itself.

I decided to stop here to see if I might be able to find a bedframe that would be reasonable and…read moredecently priced. The last time I went to this store was at the Novi location. Our whole living room set and dining room set is from there. Not exactly the most cheap place or low end. Let's see what we can find today. Nancy greeted me at the front door. She asked me what I was looking for and I told her a bedframe. She told me that there's displays set up all around the store and to feel free to look around. I perused around the store looking at every bed and the location. I only saw a couple beds that were of interest to me. I finally went back and looked for Nancy and asked her if she had any darker finished wood bed frames. She flipped her page and I noticed that they had a lift bed available. Interestingly enough we've been looking at lift beds for the last couple weeks now. This is the first time I am seeing it at a store other than IKEA. The bed I picked out by Durham with the Soma wood finish came to just under $3700. With the current discount from 40% to 70% off it would be $2,771. It's made of solid wood and I picked a simple wood panel board as well as footboard. It also has solid wood bed rails. The lift itself is a steel metal frame. There's a $99 delivery charge. Their delivery workers and staff will install and unpack the bed frame for us. The lift bed allows for storage underneath the bed, and the metal steel frame will provide the appropriate support for the mattress. And no longer requires the boxspring. Nancy said it could take about a week before she gets word from the warehouse on when the bed will be available for delivery. She said it could take up to 12 weeks to get the bed, but she would know more when she hears from the warehouse. She will let me know in a week or so and text me an ETA. No contact after two weeks about my delivery date. I had to reach out to the store to find out for myself after a few weeks after my purchase and no calls. The customer service was already tepid up until the sale was in the bag and papers were signed. Not what I was expecting for a more expensive store and definitely not the same level of customer service as what I received from their Novi location. I suppose I should have gone back to their Novi location since I have always had better customer service and experience there than I did at the Troy location. No word after 3 weeks about timing for my lift bed delivery, yet I received a text from the sales woman asking to leave her a review after a week. Does she really think she's going to get a glowing review without following-up with me and letting 3 weeks go by without any information about my order or any timing updates at all. It feels like good customer service is now become more of an exception rather than a rule. Follow-up and follow through should be a rule and not an exception in this or any service industry. I spoke with Delora at the billing or main desk area. She said Nancy is usually good about following up with her customers. She gave me the latest ETA for delivery for end of April. Who knew it would take 3 months to get a Wood Lift bed. I received a thank you card from my sales rep, Nancy P. Over a month after purchase. I kind of felt bothered that she has asked for a survey and now this empty thank you card to me. It feels very much like her going through her normal process or motions as the role of a sales woman at this point. A call or text to let me know what I could expect my ordered bed is all I cared about. If you want to know anything about your delivery, best to reach out them, as they would likely not have contacted me until it was due for delivery and to collect the other half of the dues. I paid half the day of the purchase, and I will pay the other half the day before it gets delivered I finally got a call by end of March that my bed was in stock and ready to be delivered and assembled. I spoke with Shelly. She and I arranged payment for the other half of the statement ahead of delivery for the first week in April. The bed took about 10 weeks to come in for delivery. Does that mean my bed is newly built then. I put the order in on January 21st. I got a call a few days prior to the delivery date that gave me a 3 hour window, 8AM to 11AM. The delivery was the easiest part of the entire experience. Called me about 10-15 before coming to the house. They were in and out in less than 40 minutes. The new lift pad goes up quite easily from the metal frame. It definitely takes much more force and energy to drop the bed back down. The color matches the existing dresser and bedroom set in the spare bedroom perfectly. I do like the simplicity of the headboard. Hopefully won't bed lifting and dropping the bed too often.

Great service and selection. Prices are very good. Excited to get our new mattress! Michelle was…read morevery helpful and knowledgeable.

Only my experience. Terrible customer service. Beware no refunds. Push to make a sale at any cost…read more Customer satisfaction comes last. Find a mattress anywhere else!

Sales staff extremely nice. And helpful. The problem I have is with the King Hickory leather…read morerecliners I purchased 10/1/2018. I also purchased the Guardsman insurance on the chairs. Do not purchase it, waste of money. First thing is the chairs I thought were made in USA are made in China. Look to make sure your tags say made in USA. Now the quality of product. One chair leather is worn by dog walking by. Second chair seating pad rip and also ripped cushion. Put claim in with Guardsman and was not covered because of manufacturer defect and do not cover body oil. I was told to resubmit my claim which I did and waiting to get a reply. Read Guardsman reviews from other Customers. I wish I did instead of believing Victoria.

A nice family business that has been around for almost 100 years. Obviously they are doing…read moresomething right. When we lived in MI, we purchased our sofa from them. So many styles and fabrics to choose from in the store. What I liked was that the staff just let us walk around without being pushy. They were very knowledgeable, friendly, and knew design. The owner even came out to welcome us and ask if there was anything else they could do for us? It was refreshing to get great customer service in today's time. What a great find!

Delivery service: Derek and Andre communicated thier ETA. They were on time, personable and…read moreprofessional. Plus, our new chair is beautiful!

This online Amish furniture store truly exceeded my expectations. One of the things that really…read moreimpressed me was how they offer to send free samples of different wood types and stain colors, free of shipping costs as well, before you order. In fact, they encourage it before you place an order. It made a huge difference to see and feel the actual materials in person - especially when trying to match existing decor. It shows how much they care about helping customers make the right choice, and it gave me so much confidence in my order. That kind of attention to detail and customer-first approach is rare these days! That kind of thoughtful, exceptionally generous service really sets this furniture store apart, especially when it comes to custom, high-end pieces like Amish furniture. Their website stands out above the other Amish furniture online companies. It is user-friendly, beautifully done, and easy to navigate, with clear photos and detailed descriptions that made choosing the right piece simple - even without seeing it in person. The check out process was a breeze. I want to express my appreciation for the outstanding customer service I received from their team, expressly, Katy, for lending her expert opinion regarding furniture selection and helping me with a coupon code. Everyone I interacted with was not only helpful and knowledgeable, but also incredibly courteous and professional whenever I called. It's clear that this company values customer satisfaction. It's always a pleasure dealing with a company that prioritizes quality service. D. Horan