Some honesty in dealing with customers. We were straight up about wanting delivery and take away…read moreand not a high priced mattress. Felt we were guided to the higher prices immediately then after finding a selection, we were told the company didn't deliver to our area the salesman, then tried to set up a special delivery and the charge was going to be $400. It really felt like he was going to make some money off of that delivery also left with a bad taste in our mouth.

Awful. High pressure sales. Mattress did not last and they don't back up their warranty. Stay away.read more

Zero customer service. I paid $200 to have Hannons to measure for new appliances…read more I was purchasing a range, a refrigerator, dishwasher and wine fridge. Only the range fit! And they did not want to refund the appliances that were too large. Do not use this company- they are dishonest and deceitful.

We have purchased a number of items from Hannon Home Center ranging from mattresses, air…read moreconditioners, and large appliances. I enjoy their candor, humor and help. I see how laid back Hannon Home Center is and the inventory they stock and the service they provide and it leaves me scratching my head why people deal with the big box stores. Both Rhonda and Bill are nice, easy to deal with and I really enjoy being able to buy locally. I'm very pleased they are so close, I think they run a first class business.

I was in the market for a sofa, as I had just purchased my first home…read more The first floor is full of overstuffed chairs, love seats, in a variety of contemporary styles (only). I made my way upstairs to the 2nd floor where they have sofas and mattresses. I selected a boring "green" sofa. I found it to be weird that I would choose a "green" sofa, but it looked nice in the show room and seemed like a safe, neutral choice. I asked the salesman several times, "that's green?". He assured me of the color. So, I cough up the $600 in cash and was looked at like I had two heads when I requested a receipt. I inquired about delivery, and they do offer it, for like $40 or $60 bucks or something. I was mostly confident that my husband and I could heave it up the 20ish steps or so into my living room. So after a confusing trip back and forth to the warehouse, the driver seemed confused as to what couch/color he was getting and where it was located, hence my desire for a receipt. We loaded it into my truck, completely wrapped in cardboard and plastic. The driver looked at the tag and confirmed it was the right one. Sooo. We get it home and my husband and I have the delightful task of carrying the beast up the stairs. We get it into the house and I am anxious to cut the wrapping off. I start peeling away the layers and slowly to my dismay, realize the damned couch is BROWN. I can't believe it. I was so fussy about deciding on GREEN, that I get it home and it's the wrong color! I am shocked, covered in sweat from moving it so I immediately call P&S and tell them the couch is BROWN. They confirm the color I purchased is correct and that is what I got. They suggested that I bring a throw pillow from the couch back into the store to check the color. SO, I go back down there, bring the pillow in and it magically turns GREEN. Apparently, there is NO NATURAL lighting in the store, only fluorescent. I end up keeping the damned thing, but I was forced to paint the living room and remove the existing carpeting because it looked so ugly with the brown. I recommend taking a pillow or fabric sample OUTSIDE if you are particular about colors. Otherwise, save the money and hassle and buy the same cheap Ashley sofa at BIG LOTS for around half the price.

My new refrigerator died after 6 months due to a faulty sensor. Upper Valley Appliance contacted…read morethe manufacturer on my behalf and was able to provide me a loaner refrigerator until the repair was made. This service would not be offered by a big box store.

Recently the guys replaced our refrigerator in Norwich, VT. Not only were they able to get our…read moredesired model two months earlier than Home Depot or Lowes, but they delivered the same day it arrived at their warehouse. The delivery team was professional and courteous, taking away the old fridge and installing the new one, taking all the plastic and cardboard with them. They made sure it fit, worked, and got it level (no easy job in this 120-yr old house!). Thanks so much! We will absolutely call them again for our next appliance.

When you're trying to buy a new mattress or bed, you don't want high pressure sales or overinflated…read moreprices to contend with. Thankfully, the husband and wife team that own Vermont Mattress and Bedroom do neither. I bought a guest bed from them fall 2020 and was highly pleased with the entire experience. I had shown up on my birthday, same day I'd closed on my new home, not knowing they were closed and the owner Theresa just happened to be there saw me looking in the window, and invited me in to look around. They have a vast array of the most well known and top brand names in mattresses and boxsprings. They Las carry high end bedroom furniture at great values. Theresa is extremely knowledgeable and very easy to talk to and work with. I ordered the perfect guest bedroom bed and frame and got a great deal. Well, I needed a new mattress for myself this year and went again to see Theresa and tried out a bed I had been seeing ads for online, the Awara. Not only did I love the bed, but Theresa offered me the SAME price with the SAME extras that Awara was offering online, essentially making it the perfect deal. The bed was delivered for free within a week or so. You can do a 0% credit card for 24-36 months with Synchronicity through the store if you have a need. The establishment is clean, well lit and easy to navigate. I highly recommend them.

We had an extremely positive experience buying a new mattress at Vermont Mattress and Bedroom…read moreCompany. Our sales person could not have been more helpful! My husband has difficulty getting out of bed, and she really helped us to understand what type of mattress would work best for us. She was incredibly patient and at one point even dragged out mattress from the back to see if that one might work best! They also matched the lowest price on line. I highly recommend this wonderful Vermont store!

Customer service is what seals the deal for me as a buyer. Was a refreshing experience walking…read morethrough the door and not being pressured immediately. Gina was ready to help when we were ready to talk and was the service was amazing. The deal she gave us on our new mattress what the icing on the cake.

Great folks, I dealt with Keith, a very friendly, knowledgeable, and respectful guy, no matter what…read moreyour budget. We bought a queen size mattress. He was very interested in talking to us about our needs and explained different product features to us. He let us try any bed, and helped us with the pillows as we went around the store hopping beds. We went in with a low budget ($300-400), and we got something that fit our needs. It's hard to get such good customer service when your options are limited. I didn't even bother to check other stores. Another woman who bought a $2500 mattress from them told me that she had been to all other stores in the area and she got the best deal at this store. We received help to put the mattress and the box spring on top of our car. I'd buy from them again and do recommend them to everyone.

Make sure to avoid the seller named Brain that works in this store. He lied about his repair man…read morebeing able to get parts in a timely fashion. Then continued to lie about being able to help us with a loaner dryer while ours was waiting to be fixed under warranty, when we already have a loaner washer! Thanks for being great. Not

I can't say enough about this store. They actually listened to my tale of woe - my oven…read morethermometer in my stove was out of order - I'm a widowed senior woman - I made some calls, and the stove was too old to be able to get parts for it. After speaking with Tim at Total Home Center, he returned my call a few hours later, had a stove, it would be delivered within 30 minutes, and they would remove my old one. He didn't even ask me for a credit card!!!! They delivered it, installed it, and I handed them a check. And the two fellows were very cordial and kind and polite to me. Couldn't ask for anything more. Only in Franklin County, only in Vermont. Oh! and I LOVE my new stove!!!!!