Both times we went here the place was closed with a sign on the door that said "Will return in xx…read moreminutes" or will return by x:xx time. The first time we waited for 10 mins past the time he was supposed to return because we drove all the way across town to go here. Once he arrived he was rude and not at all helpful, so we left without making a purchase. The second time we went we were hoping someone else was working so we didn't have to deal with him again since we were going to make a purchase. He was late again, we were so frustrated the second time around we left 10 mins past the time he said he was to return. Not sure we should give them a third chance...but they did have decent prices.

We have bought three mattresses there and are very happy with all of them. The prices are low…read more(probably because they don't have to spend money on a fancy showroom) and the people are very helpful. I will be sending friends their way.

My husband and I were very pleased initially with our purchase from Liz. However, after more…read moreresearch please DO YOUR RESEARCH before considering purchasing from here. A) the adjustable bed frames can be found for HALF the price or less than they sell them for. Check Sam's Club for the exact same ones. B) If you can't pay cash or FOR SURE can't pay off the purchase within 3 months do not, I repeat DO NOT buy anything. The financing company will DOUBLE what you owe otherwise. This was never conveyed to us before we made our purchase. We are now forced to pay over $7k for a mattress and bed frame. SEVEN THOUSAND DOLLARS. It's not a traditional financing option where you pay interest on your purchase - they immediately double what you owe if not payed off within 30 days. We are one payment after our 3 months and went from owing $3400 to $5700 (which is an early payment option for the $7k total we officially owe). I went to go pay off the remaining $1300 I thought was owed today and viola - this is the information I got. This is a completely unethical business practice. How could a person in good conscience not explain these details? How could a company saying they are "discount" retailers set people up to get robbed? If I could go back I would return everything and I wish I had never set foot into this store. This is a HUGE financial impact for anyone and I can't believe this is happening to us. DON'T LET THIS HAPPEN TO YOU!

We had purchased a king mattress by mistake and realized while moving that we needed a California…read moreKing instead! We were so bummed but didn't open it or sleep on it so we could try to exchange it. Liz was kind enough to meet us at her warehouse and create a solution for us. We were really panicking when we realized our mistake but she was very understanding and even offered us tips to protect our mattress for years to come. We got a great quality replacement for our new Cal King bed frame. Very professional and courteous, thank you again, Liz! We appreciate, and highly recommend your services and products! You saved our backs!

Karen at the Sleep Shop was so knowledgeable and professional…read more My Mom (88) is now living with me and needed a special mattress. Karen helped us with the perfect choice. Thank you, Cindy and Sally

Karen and her store are fantastic! She is very supportive and genuinely cares about my needs and…read morepreferences. I'm grateful that I decided to visit the Sleep Shop. I had been searching for a new mattress for some time and the customer service was exceptional. I ended up purchasing multiple items and I am glad I did. The whole experience was informative and enjoyable. I really appreciate this place!

Transaction went very smoothly. Tim is a very nice businessman. We love our new sofa and the price…read morewas excellent! We will purchase items from TIM in the future

In the last year, we have got a bedroom set and looking at a couch right now. Local biz with low…read moreoverhead due to minimal staff and industrial location with small showroom. They have some items in the small warehouse and then a catalog to look at the rest. The turnaround time is fairly quick, within a week or so to get your order. When it comes in, you come by the warehouse and load it up and take it home. The quality is pretty good and looks like it does , if not a little better, in person vs catalog. I'd say quality and style is mid range. Price is pretty decent. Tim is easy to work with and has made it a pleasant enough experience to continue shopping there, especially if you aren't the type to enjoy going to ten furniture stores to shop around. There is all sorts of furniture from living to outdoor. Updated as of June 2020: I thought I already posted this but I guess I forgot to finish. We have since got a couch and had ordered a guest bed. The couch is nice and Tim helped us design the pieces to fit our space. When they arrived less than two weeks after ordering, we got them home and found one sectional piece brackets not matching with the rest. We held on to the piece while Tim contacted the manufacturer. Another two weeks perhaps and the corrected piece arrived. Tim just let us keep the spare piece and we went and collected the last sectional piece, which had the correct bracket to match it with the other pieces. While we were picking up our couch piece l, we found a very reasonable and cute guest bed and nightstand. Put in an order to find out a week or two later that it still wasn't available, which happens sometimes because the business relies on manufacturer direct shipments and we were in the middle of the covid crisis. We waited a week or so more to see if it might become available. Unfortunately, there was no date as to when or if the manufacturer would have it available so we cancelled our order and requested a refund. Tim refunded us right away with no questions asked. We will continue to do as much business as we can with him and appreciate him always helping us out.

We tried out a few mattresses here today and found the right one for our growing teen…read more A great service they offer is free delivery upon purchase and free disposal of your old mattress, which is a huge plus! They also offer a good sale on pillows. Skyler was the salesperson who helped my family today. She was kind and extremely helpful. We are happy with the service we received and are excited for our new mattress to arrive:)

Best place to buy a mattress in reno affordable prices knowledgeable individuals who care about…read moreyour sleep, not just getting you on the most expensive mattress. Reasonable pricing on all mattresses from my kids full size beds to my king size nectar. Thanks Donnie for all your help

The owner of this company Nicole, is one of the most honest and caring business owners I have ever…read moredone business with. Their customer service is outstanding as is there furniture for the price. I highly recommend Delmar Furniture store. Sondra Garner owner Customer Satisfaction Systems (Retired)

They were quick to sell me a product and only after 2 weeks the chair I bought for $800+ stop…read moreworking the way it was suppose to. Called multiple times and no return call - and when I went by then told me I was SOL

Though this review is long overdue, my experience with Office Furniture USA and Lacey, our…read moresalesperson, couldn't have been more positive. From OFUSA's extensive selection of new desk styles, colors, and veneers, Lacey guided me towards the best, space-efficient desk design for my office. OFUSA also had a notable selection of desk chairs (I selected the *very* comfortable Eurotech's ErgoHuman 2) - both desk and chair were an excellent value for the money spent. In addition, its installation crew was prompt, courteous, and very respectful of property. I highly recommend OFUSA and give Lacey "two thumbs up."

Awesome place, friendly employees, great prices! Highly recommended for office suppliesread more

Rebecca was amazing and very helpful, very awesome at conversing with the customer…read more we got the perfect mattress and frame for it!

Rebecca is amazing and very sweet! She took the time to knowledgeably answer all of my questions,…read moreand they were many! I went home with a mattress and box spring set that were exactly what I was looking for, and in the price range I needed. I did not feel pressured at all to buy something more expensive than I needed. It is a family business, so expect to see toddler accoutrements around the shop. In my opinion, it adds to the charm and her son is adorable! Cannot recommend enough, this is THE PLACE to come get a new mattress if you live in Fernley or the surrounding areas.