Karen at the Sleep Shop was so knowledgeable and professional…read more My Mom (88) is now living with me and needed a special mattress. Karen helped us with the perfect choice. Thank you, Cindy and Sally

Karen and her store are fantastic! She is very supportive and genuinely cares about my needs and…read morepreferences. I'm grateful that I decided to visit the Sleep Shop. I had been searching for a new mattress for some time and the customer service was exceptional. I ended up purchasing multiple items and I am glad I did. The whole experience was informative and enjoyable. I really appreciate this place!

We went in to look for a mattress for a friend and the people in front of us were loading a…read moremattress that was 40% off. My friend was just checking out mattresses since they were having a Labor Day sale. So we will update when we find out if she went back. The gal in the store was friendly.

Went in just looking around for an upgrade, trying to figure out what we wanted, and left with the…read moreperfect mattress! Jamie was so helpful, he helped us find exactly what we were looking for, in our budget. They seem to always have some type of sale going on, but he worked with us to get the lowest price possible. Highly recommend this location!

We tried out a few mattresses here today and found the right one for our growing teen…read more A great service they offer is free delivery upon purchase and free disposal of your old mattress, which is a huge plus! They also offer a good sale on pillows. Skyler was the salesperson who helped my family today. She was kind and extremely helpful. We are happy with the service we received and are excited for our new mattress to arrive:)

Best place to buy a mattress in reno affordable prices knowledgeable individuals who care about…read moreyour sleep, not just getting you on the most expensive mattress. Reasonable pricing on all mattresses from my kids full size beds to my king size nectar. Thanks Donnie for all your help

I got a mattress here last fall, and the owner was straight up with me-- given that it is for a…read moreguest bed, he pointed me towards a comfy but lighter-duty mattress, rather than the most expensive thing in the room! Smooth delivery, good/fair prices, and it's nice to support a local business.

We came in looking for a bed, gave the owner a price point and made it very easy for us to choose…read morethe perfect fit. Pointed out a few selections that matched our price point, layed on them and sealed the deal in a matter of minutes. No hassle, no bs. Straight to the point. We got our bed delivered by him for a small additional fee. We were very happy with the service and for the price of the bed we cannot complain. Very happy customer. Will definitely be back. Thank you Jack!

I went in to the location and was greeted warmly by the employee. I told her what I was looking for…read morein a bed. She had me try out a few options- I felt like GoldiLocks- soft, medium, and firm. She told me how my body was positioned on each one (how my hips, shoulders, and lower back were in contact or not with the mattress) which confirmed the type of mattress I felt was best suited for me and my sleeping style. She did mention some other options but I didn't feel like she was being pushy. She asked a few more questions and I made an appointment to have the bed delivered a few days later. I was emailed, texted, and called with updates about the delivery. The gentlemen were professional with the installation.

The husband and I were in the market for a new mattress, and popped by Mattress Firm as we were…read morealready in this shopping center. It was a great place to really begin our mattress shopping journey. Bob greeted us promptly and spent the time to understand what we were looking for. He started by having us lay on a medium firmness mattress with a couple of pillows (including sanitary towels, nice touch). As we tested the first bed he asked us various questions about our sleep styles, allergies, temperatures, and price point. He was reasonable and not pushy about our wants and needs (ie. Not too sales-y). He shared a lot of neat information about current mattress technology which opened my eyes to a whole slew of information I had never even considered. After the first tester, he directed us to a lovely Serta which ended up being our favorite (in store). He provided information about shipping/delivery and even printed up a quote to "lock in" the price. We were not ready to pull the trigger that day, and about a week later he reached out to my husband to let him know the mattress was still available in the warehouse and could arrive within our time frame. Bob was a helpful guide on our mattress journey. Even though we did not purchase a mattress from Mattress Firm, I would consider this a first stop on a future mattress purchase simply because of the insightful and low-pressure customer service.

My husband and I were very pleased initially with our purchase from Liz. However, after more…read moreresearch please DO YOUR RESEARCH before considering purchasing from here. A) the adjustable bed frames can be found for HALF the price or less than they sell them for. Check Sam's Club for the exact same ones. B) If you can't pay cash or FOR SURE can't pay off the purchase within 3 months do not, I repeat DO NOT buy anything. The financing company will DOUBLE what you owe otherwise. This was never conveyed to us before we made our purchase. We are now forced to pay over $7k for a mattress and bed frame. SEVEN THOUSAND DOLLARS. It's not a traditional financing option where you pay interest on your purchase - they immediately double what you owe if not payed off within 30 days. We are one payment after our 3 months and went from owing $3400 to $5700 (which is an early payment option for the $7k total we officially owe). I went to go pay off the remaining $1300 I thought was owed today and viola - this is the information I got. This is a completely unethical business practice. How could a person in good conscience not explain these details? How could a company saying they are "discount" retailers set people up to get robbed? If I could go back I would return everything and I wish I had never set foot into this store. This is a HUGE financial impact for anyone and I can't believe this is happening to us. DON'T LET THIS HAPPEN TO YOU!

We had purchased a king mattress by mistake and realized while moving that we needed a California…read moreKing instead! We were so bummed but didn't open it or sleep on it so we could try to exchange it. Liz was kind enough to meet us at her warehouse and create a solution for us. We were really panicking when we realized our mistake but she was very understanding and even offered us tips to protect our mattress for years to come. We got a great quality replacement for our new Cal King bed frame. Very professional and courteous, thank you again, Liz! We appreciate, and highly recommend your services and products! You saved our backs!

The biggest thanks EVER today at RC Willey and big thank you's to the 5 incredible Five Star…read moreEmployees that helped me with my computer problem. Manager Eddie in the computer & appliance department was so kind and professional and helped me with the exchange. I also had help choosing a computer and bag with the very techy computer department. I came back the next day and exchanged my computer and picked the new one with Forrest in Delivery. Thank you also to the front desk customer service guy who runs the front counter in the pick up section. Excellent customer service. Last but most important, a very BIG THANK YOU to Tevi in Customer Service for spending g so much time, researching my accounts, and then explaining all of my options. I paid off one account today, next month another and then I will have a year to pay off the computer. I am so proud how I am building my credit with RC Willey, which is exactly what they offer credit. To help their customers build credit. Also they have a blue delivery program which gives you feee delivery for a year for a nominal fee. If you have not shopped lately at RC Willey, I hope you bring your family and check out the store. It has something for everyone. Love the fountain! A proud RC Willey Customer. Julie A

Careful with the flooring dept. They gave us a written quote, we placed order and then they raised…read morethe price by $1.50/sf! They were doing approximately 1,900 square feet of LVP, which now raised the price by &2,850... Said their guy was not trained properly... Their carpet crew came out to measure for the 2 bedrooms we needed done, and we ended up with nearly 210sf of extra carpet... Love the rest of the store, but no longer using them for flooring... Caveat Emptor! Fantastic people in appliances and furnishings!

Been well over a decade since I've been mattress shopping, and just like buying a car, hunting…read morearound for a large purchase to last you several years can be a tad stressful. In the end, after scoping out several stores around town, I wound up taking the plunge with Mattress Land because of the prices, the customer service, and how upfront the staff were about what I was getting, what to expect, and what they recommend. Needless to say, I had tons of questions about quality, price-point, brands, and what services or incentives they offer. I worked with Rudy throughout the whole process, who was very patient and did an absolutely outstanding job answering questions and explaining things to me. One thing to keep in mind, is that this is something YOU need to do your homework about, be sure to voice any questions that may arise,don't be afraid to test out a bunch of these beds while you're here, and really give some consideration as to how they feel. One of the complaints I've seen other reviewers state, is how they feel some of the beds lack features or protection options. From what I found, those protections are indeed there, just be aware that a bunch of them are not included just off the bat, and you may need to spring a bit of extra money to get them. But on the flipside, I honestly found the prices here pretty reasonable and in a range I was hoping for, so it was a no-brainer to go the extra step and make sure I had the better protection plan, and ensure I had all the info on the warranty. All things considered, expect to see an updated review from me in a few months, since by then I will know for sure how this mattress is working out, and I'll adjust the number of Stars up or down accordingly. For now, sticking with four stars, since at least in the short term I am quite satisfied with the bed I got, the price I paid, and the service I received, and I can definitely recommend Mattress Land as a place to look if you're in the market for a better night's sleep.

I purchased a mattress. They delivered a less expensive mattress that was also used as a floor…read moresample rather than a new mattress. I went in to talk to the sales person only to find that the store was closing and I would need to pursue the matter with corporate. No one answered at corporate.