The salesman was extremely helpful and wasn't pushy. I had a budget in mind when I walked in and…read morethe salesman made me feel comfortable with how much I wanted to spend and I found a great mattress that is helping me sleep better than I have in a long time. Thank you Mattress Firm!

I tried out a mattress on the floor at this store. It felt comfortable. When I slept on it,…read moreit was just awful and nothing like the feel of the mattress on the floor of the showroom. I am going to purchase a mattress topper to hopefully make it comfortable. I could have saved the money on this purchase by just purchasing a topper for my old bed. They offered me a reduced price for the bed if I would agree not to exchange it and they make you sign and initial on this unable to exchange if not happy clause. A red flag I should have thought about. They would not get any stars if it was possible.

Did a wonderful job thru out the years dependable and always reliable sales team & service thank…read moreyou Jetson

Steer clear of this place, the mattress i ordered was delayed, on the day before it was due, by 2…read moremonths! They offered me a free up grade that could be delivered within 3 days, the upgrade they promised did not arrive but this piece of junk came "Serta Perfect Sleeper Charlotte 11.5" Medium Plush Euro Top Mattress Queen Size" and it was used! they replaced it with a new one of the same mattress and within 2 weeks it was completely smashed and dipped in. I went round and round with customer service and they refused to replace it unless i paid for a restocking fee, upgrade fee and delivery fee. I replaced it with a mattress from another company and took this piece of junk to the dump, They are a rip off, look at the consumer affairs reviews for the real deal on them.

Terrible experience- overpriced and poor quality. The "Purple" line and over $1800 increased my…read moreback pain. Salesperson suggested I keep trying it out even though I'd tried it for over 21 days. Compare prices with other companies who will back their products. They don't. They offer their "free 120 day trial" which is a scam where they charge you return fees, plus restocking fees, etc. They'll deliver within 1-2 days but when you tell them to come and pick it up, they make excuses and I still have a mattress that I'm not going to purchase after one month in my home. Disreputable company and salespeople.

This store is run by crooks. The corporate office all the way down to the salesman…read more Do not pay for a mattress unless it is in stock. Not only did I get the run around for 2 months on the Nectar Lush mattress I ordered- week after week salesman told it would be shipping but nada. When I canceled my order two months after waiting for delivery I asked for a refund back to my Visa credit card. That was a month ago. They never refunded my credit card. Had to call Visa to file a dispute. Worse off when I called today to complain the salesman acted like it was normal lol didn't bat an eyelash..said Mattress1 Corporate was backed up. Hahaha backed up on a credit card refund. The salesman and corporation are scum. Do not pay for a mattress not in stock at this or any Mattress1. In general I would advise to avoid this establishment at all costs. Now reading from another review that the company filed for bankruptcy in April 2020. This should not be happening to the Public.

We bought a bed and adjustable frame only to find out the order was changed on us without…read moreverification when it was delivered. Delivery people showed up in a rental truck and were very rude and dirty and brutal with the furniture.They refused to take our old bed even though it was completely clean and we were promised that it would be removed.They left all the trash in our hamper and garage.The bed was left in disarray. I was completely shocked that a company would use delivery people like this. My security cameras showed them snooping around the garage and looking in the window of my car.

My wife and I walked into the Vero Beach RTG store.. Sales…read morerep met us in front of the store and said no drinks allowed- per the manager (just went to Starbucks as usually - before we go shopping) We walked out and dropped 4k at City Furniture/Ashley - which was next door. Great job!

Sent this review and received the following: Never again, they have taken over a year to correct my…read moredamaged furniture time and time again. The people who come out to the home over and over with the wrong part will destroy your carpet and refuse to wear booties even if they are provided. The way they have treated a disabled Veteran and their family has not gone unnoticed and will be told to everyone. Received: Hello Matthew! Sorry to hear you're having trouble. We'd love to see if we can help--just send your order info and a few details to TellUs@RoomsToGo.com. Answer: There is no ability to answer their response on google and they pretend as if they responded and are helping, FALSE. What they just showed is how they blow customers off and make it seem that after a year it is your job to reach out to a website after you talked to managers, staff, etc. David Rivera is one of the managers I spoke with and emailed. His number is 772-778-5600. The order number you have asked for is #30876168. Let's see what auto response they come up with now.....

SALESPERSON WASN'T HAVING HIS BEST DAY…read more.. So.. I bought a couch from the same salesperson a couple of months earlier and it's was a pleasant experience. So when I returned to the store to browse for dining chairs to my custom made table I was assuming this to be a similar experience. It was not. Granted, none of the chairs in the store worked for the table color-wise, I was starting to think that maybe if I went with a chair that I liked shape-wise, i could maybe refinish it to achieve the look / color scheme (provided the chair was solid wood and not a veneer). When I asked the salesperson if a particular chair was indeed a solid wood chair (cause I was considering maybe refinishing it in a different color as I liked the shape of it and it was super heavy) he basically straightaway descended into "well I can't tell u if you can refinish it or not I'm not a specialist". Duh... This reaction amused me at first - obv I was not asking his advice on whether or not I should refinish the chair. I was simply asking if it was made of solid wood (since the description provided in store wasn't mentioning anything about the origin of the chair or its material). Normally it's easy to tell solid wood from veneer but this chair was very heavy and the back was curved and seemed to be cut from one piece of wood yet it was cheap - so naturally I had my doubts and wanted to find out. Surely that's not a crazy question to ask a salesperson of a store selling the chairs?? He did look it up for me (finally) on his magic tablet after being clearly annoyed at me for asking. He pulled up a description that stated it was a combo of solids and veneer. Which is fair enough. But then he added "well it's not like I have the time to dissect a $125 chair". WOW. So he was all "best friend vibes" when I was buying a pricey couch but not so much when I was interested in a $125 dining chair (which, to its credit, was looking way more expensive and substantial than the price would suggest). I don't know if he had some sort of personal issue today (I mean - nobody LOVES working Sundays) but I can tell u that being "scolded" in front of other customers was not on my bingo card this morning when i ventured to the store to check some chairs. Obv this is not something earth-shattering and I'm sure he's very nice on the other 364 days but I think he'd temporarily forgotten that his actual job as a salesman is to answer questions about the products displayed in store. I understand customers are annoying but that's the name of the game if you are in retail. I didn't any to be looking for chairs either on a Sunday but here we all are hehe. I hope he reads this review and learns from it. This kind of attitude is just bad for business (me thinks). He could have sold me a bunch of stuff today had he remembered an old saying that goes something like this: "you get more with honey than with vinegar". Have a blessed Sunday y'all!

We owned an Ashley sofa for 17 yrs. There was nothing wrong with it. Because of its durability and…read morecomfort. We decided to get a sectional for more space. The first one caused severe back pain so it was traded in. The second one we have had less than 3 years and are now in the process of having to spend $800 to have the cushions replaced. We will never buy from them again. Right now we would rather sit on our patio furniture which is more comfortable. So much that we have taken the cushions and laid them on top to tie us over until the cushions are replaced in a couple of weeks.

I'm very pleased with my furniture and the customer service was great. Highly recommend. Prices…read morewere very fair.

While I like to browse at a leisurely pace, not a single person asked if they could help me? 2…read morewomen were at the back counter on the phone who did not even acknowledge my presence. I could hear gentleman in the back room, none of them came out to see if they could help me? Very disappointing experience.