I spent thousands of dollars on an expensive. Sale & installation well. However, when failed &…read moretagged after just a few years our warranty was denied. What good is a 10 yr warranty if they won't back it up? Shop somewhere else.

Mitchell was so kind & knowledgeable. Mattress buying has had it out for my boyfriend & I! We…read morerecently bought a Tempurpedic in firm, it didn't work out for us. We switched to a Beautyrest in firm and are exceedingly happy about our decision! I can confidently say Mitchell made the entire mattress-buying swap experience Mattress Firm offers their customers more pleasant than we could have imagined. We arrived 45 minutes to close & he was as charged up to help us as if we had come in during the middle of the day. His knowledge of different mattress types, materials, and support levels was impressive, and he answered the overload of questions we had without ever making me feel rushed or pressured despite the time inching to closing as we made our final decision. - Truly an above & beyond employee!

Shoutout to brothers!! They were the BEST furniture company I have dealt with. They had extreme…read morepatience with me and dealt with a situation very quickly and matched me to something I absolutely love. Everyone is so kind , respectful, and understanding and want nothing more than a happy customer. I recommend everybody to this store! Quick delivery, great prices for couch sets etc. honestly amazing experience and they checked up to see how the furniture was working!! I am grateful to have had found them.

So glad I found this furniture store! They have some really nice pieces that are reasonably priced…read more Arvin worked with me and my husband to ensure that he were able to get what we needed for our home while staying within our budget. He was really helpful AND our furniture was delivered to us on the same day!! Everyone practices and adheres to covid guidelines so it's a safe environment for anyone involved. Wonderful store, we will be back for sure.

I gave one star because it was the lowest possible rating. The place is poorly run from top to…read morebottom. I have numerous horror stories from what started off as a single visit. Originally I purchased a bedroom for my wife's arrival from the Philippines. I had not owned a bed for myself for 5+ years and I was feeling excited. The issue started with the queen mattress that I purchased. The warehouse workers tried to give me 4 inch box spring for the mattress. I told them that was unacceptable. When I got the bed home, the post for the headboard was in several different pieces. It had broken apart during shipping from their colonial heights location. This allowed me to see the cheap materials and poor craftsmanship of their work. It took 3 weeks for them to get a replacement and again I had the same problem. The less than professional manager and salesman working up front blamed me for everything and never even bothered to apologize. Finally, after having all of the parts in my possession, I start to assmeble the bed only to find out, the holes were either drilled too small or in the wrong place altogether. Again, I voice my frustrations and they blamed me for not knowing how to assemble a bed. At this point I asked for a full refund and I was declined due to their in store credit only policy. I explained that the quality of their product was so bad that I did not want anything from them. My wife stopped me from filing a civivl suit and asked me to cool off. So 6 months later I went back to use my store credit so that we would have a living room set in our home for the christmas holiday. I picked out some decent looking furniture, borrowed a truck only for them to tell me that my credit had expired and they needed to contact someone from a different office to investigate. This happened on 12/20/14, it is now 12/23/14 and I am still waiting for the release of my money, so that I can purchase something that I settled for. I told them that they are a horrible company to do with and they must hate repeat customers. I cannot ee anyone coming to their location more than once. I asked them if it were acceptable for them to have my money and my merchandise and their attitude was that they could care less. You have been warned. I wish that I would have read their yahoo reviews before going to this place.

Every time I speak to someone at this particular location, they are rude and uncaring and simply…read moretreat me as though they don't need my business and do not care about customer satisfaction either. I would recommend craigslist to search for furniture over this place! If it wasn't for the fact that I'm stuck with store credit I would never return! You guys suck!

Furniture stores can be very hit or miss and I'm so surprised that I had a good experience here --…read moreespecially based off the reviews! The place can definitely be upgraded and look a lot better inside. It truly feels like a whole in the whole of furniture places. However, I ordered some items online (two night stands) for pickup but also took some time to look around the store at their offerings. They have a lot of good things that are priced well! I drive a sedan, so I knew that my car may not be able to fit both night stands but they let me see the boxes they were in and we were able to fit one in! Luckily, I live close by so I just drove back for the other (I didn't want to pay the $99 delivery fee clearly lol). I assembled the night stands together the same day and one of them was faulty (the leg didn't line up with the pre drilled holes). Based on their website, their return policy is not friendly but I tried my hand and called them and told them the problem. They were happy to replace it rather than me filing a warranty claim -- which I thought was super nice and saved me from a future headache. I would say that when I went to go replace it, I had to wait a very long time but they seemed short staffed and rather busy at the time.

Brandon was so helpful! We got a washer/dryer set, and a fridge for amazing prices! Brandon was…read moreswift at pulling our items from the back and delivery in one day. Let's see how that goes! He made sure we had the attachments and hookups needed and gave us a discount ... his skills and optimism were appreciated. This job can be demanding , but he looks like he loves helping customers find what they need! We were very pleased and next we will be replacing our stove and we know where to go!! The delivery came the next day but there was an issue with the washing machine so they took care of it and sent a replacement the following day! The furniture isn't the best quality, but the appliances are name brand!

My wife and I were recently shopping for a new sofa and, after visiting several stores, decided to…read morestop at the Ashley Furniture location on Broad Street. We have purchased multiple pieces from this store in the past and felt confident doing business there again. Because we have a large family, we needed a sectional and believed we found the perfect one. The salesperson, Phil, was attentive and answered our questions (or sought help when needed). After selecting the sectional, we discussed several important details before completing the purchase. One key factor in our decision was the protection plan. Given that the sofa is light-colored and we have several children, we specifically asked about cleaning coverage. Phil told us the plan included having a company come out to clean the sofa "once a month" if needed. Based on that explanation, we felt comfortable purchasing the plan for $300. We also discussed the option of purchasing an additional piece to make the sectional larger. Phil told us that even if the sale had ended, we would be able to purchase the additional piece at the sale price because we were in the store before the sale ended. The total purchase came to approximately $3,000 ($2,700 for the sofa and $300 for the protection plan). Unfortunately, since the purchase, several issues have arisen: 1. Two days after the sale ended, I called the store and spoke with Phil about purchasing the additional piece. He initially gave me a price, but when I reminded him of our prior conversation, he said the store could not honor the sale price because it was not in writing. This directly contradicted what we were told in-store when we made the purchase. 2. When the sofa later needed cleaning, I called the store to schedule a cleaning. The employee I spoke with, Tamara, was dismissive and unhelpful, and made no effort to resolve the issue. I eventually located another number on my own and was surprised to learn that the protection plan does not include cleanings at all. Instead, I was required to file a claim to see if the issue might be covered. After several days, I was informed that my claim was approved and that a cleaning kit would be sent to me so I could clean the sofa myself. I paid $300 for a protection plan believing it included professional cleanings, not a do-it-yourself kit. This entire experience feels like a bait-and-switch. We relied on the information provided by your salesperson when making a significant purchase, and that information turned out to be inaccurate. This will be the last piece of furniture we ever purchase from Ashley Furniture. We will also strongly discourage our family, friends, and others from shopping here. We feel misled from the beginning, and it is difficult not to conclude that customer satisfaction takes a back seat to sales goals and profit.

Good experience buying my sofas at Ashley store Great…read moreservice Mr Timothy is Great. Answered all my questions and explained to me. Everything is needed to know I highly recommend Ashley store Ask for. Mr Timothy

Awesome customer service! When our brass bed was damaged in a move we thought it would have to be…read moresalvaged. By chance I found their name plate on the bed frame and contacted them for assistance. We were able to get the parts and information on reassembling the broken pieces. Quality bed and after years of neglect it looks like new after polishing!

I ordered an iron bed from brass beds of Virginia and they were very professional and…read moreaccommodating. From the very first contact Patti went out of her way to help me figure out the configurations if the bed that I wanted. She has been easy to deal with and always answered all of my questions. From custom ordering to shipping everything went very smoothly. I had my beautiful custom iron bed and they even put an engraved plaque with my name on it. In about a months time. Maybe less! Delivery company was a breeze. They were punctual and helpful also. There was nothing that I did not like about this company from start to finish.

The past few times I've been, both during the weekend and the week, there seems to be a perpetual…read morelevel of ongoing stocking. Yay for stock, but also, lots of random boxes. I understand it isn't the employee's duty that staffing is so low, but it's a little frustrating. The sodastream stock seems to be confusing since bottles are placed regardless of the price tags and the stock itself for different flavors is sporadic. The employees were friendly and efficient, helpful esp with my gift card that didn't have a magnetic strip for when I checked out.

Not a bad location. Everything is clean and is definitely well stocked. Check out registers are…read morealso quick and efficient! I like their toothbrushes for guests! They r pretty soft and cheap for a pack! Atmosphere is rather quiet and I went around 5pm!

I visited Pleasant's for the first time last month to purchase some screwdrivers to upgrade my…read morecurrent set (which I've had since 2006 when my grandmother passed, and she likely had the set for 40 years prior to that too). When we walked in, we were immediately greeted and asked if we were looking for something in particular. We were then efficiently walked over to the aisle housing screwdrivers and told about the different options. They were locked in a case, so we would've needed a staff member's help anyway. Apparently people like to steal screwdrivers, which I never would've guessed. Prices seemed fair, but to be transparent, I don't generally buy tools so I don't really know the going rates. Check out was just as efficient with a couple lines in operation. And the cashier was just as friendly as the staff member working the floor. Everyone was properly masked and social distancing was taking place as well. I would suggest supporting this small business and those like it prior to going to the big box stores.

My experience at Pleasants today was, well, extremely pleasant! Me and my toddler set out to find…read moresome plants and supplies to start a home garden! I've never been interested in plants before quarantine, so everything was new to me. With all of this cooking I've been doing, I thought it would be nice to have fresh herbs at the ready, so off we went. This is the definition of a quaint, local hardware store. There is everything you could need for your home projects plus a little extra, but not much extra. The store is much less overwhelming than the big box hardware stores and the employees were SO helpful. I really enjoyed my experience there, which I never thought I'd say about a hardware store. I also enrolled in their loyalty program and got $5 off my purchase today. Score! Thank you, Pleasants, for providing the community with lawn, garden, and hardware needs for decades and still being a pleasant place to shop!