Paid for Mattress removal. Nope. They said they couldn't take it because it had a stain. It was a…read more15 year old mattress!!!! I paid $3000 for a mattress from them. But they broke a deal to take the mattress away to RECYCLE!!! TERRIBLE customer service. Go anywhere else.

I could not be more disappointed and upset with this business…read more I bought three bed sets on the same day. One King Sealy Adjustable bed One King Mattress and box springs and One Queen Mattress and box springs. Needless to say, I spent quit a lot of money. First, they couldn't deliver my bed which was the most important for two weeks. The other two beds were to be delivered a week after purchase. So I had to arrange my schedule for two separate deliveries a week a part. When it came time for delivery for the first two beds, which were to go upstairs, I met the delivery men. Showed them exactly where I wanted each bed to go. With very detailed instructions. The driver did not speak English well so I went outside and told the other delivery man exactly what I had told the first. His response was "I'm not going inside" Like I was crazy for thinking he would! I had to leave so my daughter came over and stayed to let them bring the beds inside and lock up behind them. Minutes after I left my daughter texted me to ask if I told them it was ok to put the beds in my room. I called her and she said they had literally dumped them in my room and took off. They were gone so fast I couldn't catch them and make them come back. When I got back home, they had piled all of the beds in my downstairs bedroom on their sides!!! The split king box springs which are two twins, they had put upstairs. They did not even try to take the king mattress upstairs where I had told them to put it. They also didn't even try to take the queen mattress or box springs upstairs! I had not even showed them my downstairs bedroom or ever suggested they put them in my room! They claimed the king size mattress wouldn't fit upstairs. They didn't even try to take them upstairs!!! Now I can't even get into my room. These two huge mattresses and box springs have been pushed into my room with no consideration of how I am supposed to get in and get my clothes. P There had previously been queen size beds upstairs so I know they would have fit! When I called the saleslady Janna, she suggested I call corporate and "raise hell" My response to her was I didn't buy them from corporate and I was not going to spend the evening on the phone calling around. I told her she needed to call corporate and she told me she would. I never heard back from her. I called multiple times over the next few days. No answer. I had no opportunity to go into the store until today. This entire experience had been a total nightmare. I cannot even get into my bedroom and have had nowhere to sleep for the last week except my couch!!! All this after spending a huge amount of money in these beds!!!!!

Adam at Mattress Warehouse at the Fifth Street Station location was welcoming, approachable,…read moreknowledgeable, and helpful. He greeted me right away and asked questions to guide me to making the best decision for myself and my family. Thank you Adam!

Tom was so helpful! We came in with an idea of what mattress we were supposed to get (based on…read morevarious advertisements we get during podcasts/on instagram/etc) and he took the time show us what the mattresses are actually made of and how they will hold up long term. We left with a plan for a mattress that was both cheaper and better quality (hopefully) then what we came in for. We appreciate Tom and his expertise!

Their salesman was friendly and helpful. They delivered the mattress to my apartment and placed it…read morein my bed frame.

Brock and Jackie helped us pick out the mattress that was perfect for us and fit in our budget!…read moreThank you!

Jeff was very professional and had a great understanding of what we were looking for as he…read moreexplained in detail every aspect of our purchase and delivery. We could not have asked for better service or response time. Also, they were extremely price competitive. I would highly recommend.

We, also, appreciate being able to support local businesses in Powhatan, VA. After sleeping on our…read moreWinndom bedding for more than 26 years, we were very happy to be able to get a new king Winndom mattress right here in our town. We appreciated Jeff's information provided about all the new bedding out there. The value of the item we purchased for quite good compared to like items in Richmond. We also purchased the mattress protector, which was made very cheaply and does not zip onto the entire mattress. Compared to Amazon's same mattress protector for $14.95, I felt duped with regard to that purchase for $109! I will clearly need to replace it within the next month or so.

We have purchased items from this business before and they are always very professional. This time…read morewe needed to replace our king bed mattress and stopped in to look at our options. Our current mattress was a memory foam, but it was over 8 years old and showing its age. George the store manager showed us a variety of options and had us test out everyone we were interested in. We ended up with a memory foam hybrid and it is great. Arrived the next day and first night sleep was great.

Ms Felicia Brown did an awesome Job! She went above and beyond to ensure that we got exactly what…read morewe wanted! Very Professional and pleasant and I will definitely be shopping here Again!!!

First and last stop in mattress shopping. Great selection, no sales pressure, and knowledgeable…read morepersonnel. Haven't mattress shopped in 10 years, so I did have sticker shock. Chose an adjustable mattress. Not sure why...but I love it. Delivery was on time...well 20 minutes late but the driver called. I'd recommend this place!

What Zane did goes above and beyond what even great customer service is... He kept me updated…read morethroughout the buying process and delivery. He was on vacation giving me updates. Zane and Josh were incredible to work with on the purchase side. They were able to help, and they were so knowledgeable. When the delivery cancelled on Zane, he rented a truck and delivered the mattress himself... I cant tell you enough how impressed I am with Mattress Savvy. I found them by luck, and I live about an hour away... Zane just cares so much! I have to think this is one of the best experiences I have had EVER with any purchase.

I spent thousands of dollars on an expensive. Sale & installation well. However, when failed &…read moretagged after just a few years our warranty was denied. What good is a 10 yr warranty if they won't back it up? Shop somewhere else.

Mitchell was so kind & knowledgeable. Mattress buying has had it out for my boyfriend & I! We…read morerecently bought a Tempurpedic in firm, it didn't work out for us. We switched to a Beautyrest in firm and are exceedingly happy about our decision! I can confidently say Mitchell made the entire mattress-buying swap experience Mattress Firm offers their customers more pleasant than we could have imagined. We arrived 45 minutes to close & he was as charged up to help us as if we had come in during the middle of the day. His knowledge of different mattress types, materials, and support levels was impressive, and he answered the overload of questions we had without ever making me feel rushed or pressured despite the time inching to closing as we made our final decision. - Truly an above & beyond employee!

My husband and I have bought our pillows here and have just gone back for a mattress. Michaela…read more"Shea" has helped us both times and she's been amazing! She is knowledgeable about the inventory and took the time to listen to what we wanted. She let us spend some time making sure we were sure as we compared mattresses. It was a great experience and would absolutely recommend this location to anyone shopping for a mattress or pillow!!

I had a budget in mind when walking into the store. Patrice was so kind, funny , professional and…read morerespectful. She was aware of my budget and showed me about being a price for the 0% finance option which I didn't know about! I was able to get a great mattress & I'm so thankful for Patrice patience in helping me find the right one!