We recently had the experience of Nick showing us multiple different mattresses throughout his store, and he was very professional and nice. He went above and beyond to figure out which mattress would work best for us and even had us lay on a test mattress machine to determine which style would work best for our bodies. He was very informative and he taught us many things we did not know about mattresses. He deserves a raise for his hard work and outstanding customer service. read more

Visited this store a few weeks ago and found that Cassandra was extremely helpful and provided me with valuable information regarding bed frames and mattresses. She was very professional and I appreciate her assistance. read more

Terrible experience. I had an overwhelmingly negative, drawn-out experience with Mattress Warehouse of Knightdale, NC. I would never want to deal with the employees there again, no matter how comfortable the mattress. There were three missed delivery appointments, unnecessary rudeness and hostility, misinformation on both price and return policies, among other things. Do NOT recommend. read more

I purchased a full size mattress from Mattress Warehouse in the summer of 2015. I was so excited to have a new mattress after sleeping on my old mattress for 20 years. This new mattress was suppose to have a coolant gel in it to distribute the heat. I thought this was grand, since my husband is always so hot when he sleeps. They said they could not deliver the mattress until the following week. I have a truck and was able to go to Glenwood Ave. to pick it up myself. I went and bought a new mattress pad from Belk's, top dollar and top of the line. My first night was miserable, the mattress held so much heat, that it caused me to sweat and break out in a rash. The next week was full of sleepless nights and hives. I went back to the Knightdale store and explained what was happening. The District Supervisor was there and basically told me I was crazy and I was the first to have this problem. Then he told me it was my sheets, then my pad, then my dog, one excuse after the other. I explained to him I have been on the same sheets for a few years with no problems. I even put back on my old mattress pad that never gave me any problems, I have owned my dog for 13 years with no problems or allergies, and now my husband sleeps on the coach and I sleep in my son's bed when he is gone off to college. The supervisor told me it was my pad and I needed to buy the $89.00 pad, Arctic Chill. He allowed to purchase for $39.00. After Two more weeks, and having to take frozen ice packs to cool mattress down in the middle of the night and Benadryl so not to break out in hives, it is no better. I go back to the store and was told nothing could be considered for 90 days, which to allow the mattress to be broken in. After 90 days, I went back, told them the mattress holds excessive heat and I may be allergic to it. Explained it is taking a toll on my health and marriage. I was told for $200 and some dollars I could exchange it. No way I'm doing this for a misrepresented mattress. I was told a mattress expert would come and evaluate my mattress. It has been several weeks, and I have not heard from anyone. This company is a rip off and fraud. I'm afraid I'll have to contact an attorney and file a claim against Mattress Warehouse. With all do respects , this post is overdue. I want to thank Mattress Warehouse for finally working with me on exchanging my mattress. It has been about a year, now, and I have had no problems with the new mattress. Thank you Mattress Warehouse for helping me get a good night sleep read more

I purchased a full size mattress and a box spring. The quality was good and the price was really good as well. I was helped by Adrianne and she was very helpful and knowledgeable. Definitely recommended. read more

James was very good & informative. Very knowledgeable and helpful about mattress mattress protectors and he worked with our budget. Now we just have to wait for the mattress to come in this week. We purchased a CHESWICK MANOR WELLINGTON LUXURY PILLOWTOP. read more

I was recently looking for a mattress and stopped into this location. The salesperson was friendly but I felt like I was being pressured into a purchase that day. I was only window shopping so I could compare prices and was not ready to buy anything that day. I also felt the prices were high and I could find a better deal somewhere else. Was not a fan of this experience. read more

James was the Best" in recommend me for my back being with a bad back he help me! got a great discount rate! got two for one this guy is awesome you got come see J! read more

I had a really good experience with Jim and James at Mattress Warehouse in Knightdale! I had bought a mattress several years before at their store and it was sagging tremendously to the point my back was killing me every morning. I did the mattress test and told them my sleeping habits. They, in turn, told me what mattresses would work best for me. they sent a gentleman out to inspect my present mattress and found my claim to be true. They exchanged my mattress and I am sleeping better already! I really felt no pressure and was very pleased how they made a potentially bad situation a good experience! Thank you! read more

Well there is nothing better than making your wife happy as she has always wanted a mattress that allows her to sit up and also raise her feet up in bed. We decided to make a purchase at Mattress Warehouse in Knightdale NC. Once we had the bed delivered and set up within the second day of having it the bed stopped working. My first step was to call the place where i bought it and they would not do anything for me but tell me that I had to go through the manufacturer. I then called the manufacturer and the guy on the phone was having me do things that did not make sense. I explained the issue to him but he again continued to tell me to do stuff that did not make sense. I then tried to call back to the Knightdale store but the lady I talked to again did not care how much i spent but gave me the number to the Extended Warranty Company after two days of having it. After talking to three different people I finally got someone that said why did they give you our number when they should have directed you to the manufacturer. The next day I called the corporate office and they didn't nothing and stated that once the bed is delivered and set up they have nothing to do with it. I was like wow spend big dollars and this is it. So then I called the manufacturer and talked to two different people two different times and finally got someone that apologized for what had happen to me. She had me do a couple of things and then said what color light does the adapter have on it. I said there is no light on it at all and it is plugged in. The lady said there is the problem you adapter is no good. So after waiting 4 business days the bed finally works again. I will never step foot in a mattress warehouse again after the problem being so basic and that they could have solved my problem by caring and asking me such a basic question. Beware if you buy from Mattress Warehouse in Knightdale NC. read more

Recently purchased a mattress set from the Knightdale, NC store. The experience was pleasant. James the salesman was helpful and informative. I purchased one mattress at a good price but it was discontinued when I decided to finalize the sale. James offered the newer model at a similar price. No pressure when browsing the store. read more

If you are looking for a place to take your time to find exactly what you are looking for, then you need to stop here and ask for James. In my opinion, James is the most considerate, patient and fair person in that store. It is nice to make a purchase knowing that you have been shown several options and styles of mattress with no hassle to buy the first one you see. James is fair and always helps to find the best deal for you. There are several mattress stores close by but at Mattress Warehouse the prices are fair and the service is exceptional. If you go, ask for James. You will be glad you did. I am not usually one to write a review but I feel I needed to share this because I truly believe I was treated great and I left knowing that I got a great deal without the hassle. read more