Violent & extremely rude! You never know who you are talking to and as a business should conduct yourself in a business-like manner! read more

Mattress Warehouse of York Queen Street - Mattresses Near Me - York, Pennsylvania

Was sold a Belmont FIRM mattress and then after paying found out they do not sell this mattress, despite having asked several time if they had it in stock. Was told they just do not have room on the floor to display. After paying saw it was for an Extra Firm and asked to cancel sale. First told they could not cancel because not in system. Had to call the next day and was told it would take 7-10 days to refund the money. After 10 days no money, called Customer Service and told another story that is was processed in accounting, waited 14 days and still no money. Called again today and told was just sent up to accounting - so conflicting stories and it would take a few more days. Deceptively took my money for a mattress they do not sell and now getting a run around trying to get my money back. read more

Amazing place amazing customer service and the best prices in town. Guaranteed, but if you really want my honest opinion, johnny d is the man and will get you any deal with his wide selection of the best name brand mattresses read more

We have recently moved and we're looking for a new mattress. CJ welcomed us into the store and fitted us for a new mattress and pillows. He worked within our price range, and helped us get the most for our money. I did not feel as though I was being upsold or swindled, and we left happy. We love our new mattress and were getting some of the best sleep we've had in awhile. read more

The store sales associate, Jake was great! I give him FIVE STARS for his professionalism and knowledge of mattresses I tried. I did buy an expensive set, along with two pillows and a mattress protector. Over 6,000 dollars total. The problem was the "white glove" delivery service, was so POOR that there are not enough words to describe all that went wrong. A Mattress Warehouse truck from the store was not used, but an outside delivery service called CTS Delivery, but since Mattress Warehouse uses their service, they should have made the issue right without having me do their work. In addition, after the workers left, I went back to the store to explain all the mishaps of the delivery. I took my neighbor with me who witnessed the pillow falling out of the box and being stuffed back into the box and the worker sitting them on the wet ground along with the mattress being pushed out of the truck and falling onto the wet road. The ground was wet, because it had rained earlier. One worker pushed the mattress from the truck which fell onto the wet ground. Yes, it in a box, but hello, "white glove"? As the two men were moving the the mattress up the stairs, I told them to be careful. I am sure they didn't hear me because the older worker was yelling something to the other worker in Spanish. They ended up scraping across the recessed light plate causing marks and damaged an area of the ceiling in the NEW drywall that had just been done by my contractor. Communication was poor because English was not their first language, so I understood very little. When I pointed out the damage, I was called a LIAR to my face (that I understood and did not appreciate) and they denied doing it, saying I just wanted my whole house fixed. I will have to assume they said this because my home had undergone some renovations, which were COMPLETED and I was waiting for the painters to paint the remainder of my walls and ceiling. I did say, "Excuse me, why would I want money to have my "whole house fixed" when the work was just done, which was why I was warning you to be careful?" And yes, now it has to be redone in that area. Also, one of the pillow boxes was busted up, which I asked about, but again could not understand his answer. AND when he brought the boxes upstairs to my bedroom, he sat the wet boxes (unknown to me at the time) on my brand new dresser. I picked them up and saw the bottom was wet and that's how I discovered it. The older man did call someone on the phone who he spoke to in Spanish, so I don't know what was said and he handed me the phone where she spoke to me in English to explain to her the damage they caused. A claim was put in and this was the result: NOTHING! WHY! Because I was sent an email asking for THREE estimates from licensed contractors. I sent an email back explaining all that happened and I have one licensed contractor who would give them an estimate. I explained that this was their workers fault, I don't have the time to take off work for me to find two other licensed contractors to come to my home and provide 2 additional estimates. After I sent the email, there was no response other than a repeat email of the first saying now I only have 15 more days to respond or the claim will be considered closed. I called Mattress Warehouse this past Monday, 5/22/23. I was told the delivery service was off on Mondays, they would pass my message along and call me back. Today is 5/27/23. Surprise: No phone call. And no response to my email other than a generic standard email telling me what I had to do for them. I sent the same email to cbarber@sleephappens.com AND dispatch@sleephappens.com I am letting the claim expire. Because I don't have the time to take off work and have two additional contractors come out to my home to provide estimates, I had the ceiling fixed by my contractor at my expense, because I needed to have it done so the painters can come in and do their job. To conclude because the adjustable frame bed height was set to the highest level, I could barely get on the bed. Another communication fail where I was told it was "lower" The sales associate, Jake came out on his day off and took off a set of legs which lowered the bed by 3 inches. If you purchase anything to be delivered from Mattress Warehouse, make sure you ask which delivery service they are using. I assumed the store used their own people and not an outside service. So ask first and don't use CTS delivery! read more

Mattress Warehouse of York Queen Street - Mattresses Near Me - York, Pennsylvania

See all

Was told Nectar is the ONLY mattress that can be returned. Not true! It can be exchanged with their comfort care of course to buy another mattress. If I would've went through Nectar directly... I would've been able to return this God awful mattress I hate and get a sleep number that my husband and I both would be happy with! Was lied to and haven't slept good in over 2 months! I'd rather burn this mattress along with the money that do a comfort exchange and get something else there Its worth it to try a nectar with a 365 day trial... Just don't through Nectar! read more

I called beforehand to make sure they had twin beds in stock as we had just left a different location that didn't have any on hand. Jake said he did and even gave me the price of the cheapest he had (exactly what I asked about) 30 minutes later I walk in and am greeted right away by Jake and he takes me right to the back to show me the mattress we spoke about. he was able to price match the online sale price and I was in and out in 5 minutes (which is perfect as my husband was in the truck with two sleeping babies). I am happy and I'm sure my 2 year old will love her new big girl bed :) read more

We worked with Chuck to find a new mattress and pillows. He was helpful, informative and not pushy at all! He worked with us to get the best deal and exactly what we needed. Delivery was quick and painless. I would recommend working with Chuck! read more

We bought our California King Bed about 2 weeks ago and are very pleased with it. The salesman was knowledgeable and professional and was a great help in guiding us to the type of mattress that would suit both mine and my wife's preferences when it comes to the firmness, support, and comfort of the right bed. It has been good night's sleep ever since and waking up with no back pain. Recommend this store to everyone. read more

If I could give negative I would. The customer service was worse than a McDonald's drive thru! I explained to the guy that I have a certain budget and I don't want to go over it and he ignored it. His attitude changed when he tried to sell me something out of my budget and I said "stick to the budget please" needless to say I will never walk into any Mattress Warehouse because of that. read more

I was super impressed with Mattress Warehouse and the sales rep, (Nick) at the S. Queen store in York, PA. I went in to buy a "Nector" mattress for my sister-in-law who is suffering from severe back pain. Unfortunately, she has a compression fracture. I told Nick that I needed the mattress ASAP. Nick called all of the local area stores. He found one and he personally delivered it the following morning. I had the mattress delivered in less than 24 hours. The mattress came with a box spring and two memory-foam pillows. Thank you very much Nick. read more

This is the best customer service I have received in quite some time! Chuck has managed to turn around a very bad experience into an extremely positive one. If you are in the market for any bedding, please do yourself a favor, and stop in so that Chuck can make your shopping experience the BEST! THANKS SO MUCH FOR YOUR EXPERT ATTENTION TO OUR NEEDS! read more

Came in here to buy a mattress for my first "adult" apartment and got helped out very quickly! I told them what I was looking for and they gave me a few different options to test out with the pros and cons of each one. I ultimately decided on one that was just what I was looking for at an awesome price point, to be delivered to my apartment. The two men who helped me out very kind and honest about their products and I am positive that they helped me choose the right one! read more

As a back pain specialist "Chiropractor" and treating patients with back pain for over 25 years, I am constantly asked, " what's the best mattress for my back condition?" I often reply something with a lot of support, but refrain from making a definitive answer. The reason is simple, back pain has many different variables, depending on the patient and their condition and one mattress cannot solve all back pain. January 2018, I decided to walk into Mattress Warehouse on South Queen Street, York, PA. I was immediately greeted by Chuck and Patrick, my daughter was in need for a new mattress. I told her that we were not going to buy today, I just wanted to check out some mattress and ask a few questions. Chuck immediately answered with surprisingly and accurately great knowledge of back pain and the importance the correct mattress for the individual. He then introduced a computerized bio feedback mattress that my daughter tried out. The results were interesting. It spits out the mattress that correlates to Her! It saved us so many questions and tons of time. she laid on the 3 mattresses that it recommended and we were able to purchase and take home the mattress that day! When we left, my daughter said dad why did you buy that mattress? My only answer was, because I was impressed with the diagnosis and accuracy of Chuck's recommendation for a new mattress and the price was super competitive.. I was going to get a mattress off the floor of Sam's Club what a mistake that would have been. I will recommend this place to all my future patients no problem. read more

Salesman was very polite and friendly. Very helpful in finding the right mattress set for the price we were looking for. Had delivery the next day. read more

Worst customer service. I bought a mattress here to be delivered in Philadelphia, contacted this store several times to get the phone number of the delivery staff so I could contact them. This store never came me the number. After trying 3 times, I went into the store to ask for the phone number and a salesman yelled at me. Asked for a refund immediately. WOULD NOT RECOMMEND. read more

Let me first say I am very very particular about the type of customer service I receive. If Im spending my hard earned money I want the best customer service available. Barry from mattress warehouse went above and beyond my expectations. He is very knowledgeable of every mattress that is available. He was able to give very good details and comparisons for the mattresses that I considered. He allowed me to take my time making my decision. He was very patient with me. The service from beginning to end was exceptional!! The day my mattress and adjustable frame were delivered Barry contacted me to give me an approximate time the delivery truck would arrive at my front door. Barry also contacted me after the delivery process and set up, to make sure everything went well and I was pleased with the delivery service....service after the sale is unheard of these days. If you are in the market for a new mattress and great customer service along with a knowledgeable salesmen you will not be disappointed with Barry at Mattress Warehouse on Queen St In York, PA!! read more

This just so happened to be my first stop when I was looking for a new bed. Keith was such a wonderful help to me when I came in. At 8 months pregnant- and completely unsure of what I would need, he and the manager on staff were so kind to patiently and clearly explain everything, so that I could find the perfect bed for my back, as well as my budget. They gave me a very reasonable price, but being cautious, I still felt like I should shop around a little before committing myself to the first place I came. I quickly found that they were better quality at mattress warehouse and MUCH better customer service than the two other places that I stopped by later that day. I came back the next day and ordered the one Keith suggested. They were able to have the bed delivered and setup within only a few days, and having slept on the bed for almost a week, it is very comfortable. I'm so happy with their recommendation, and I'm very grateful for their expertise. I would HIGHLY recommend anyone to go see Keith. These guys definitely take care of their customers. read more

Worked with Amy @ Queen Street York Pa. Bought Twin Xl adjustable base and Twin Xl Tempur-Pedic mattress and a queen size adjustable base. Had Xl bed and base for two days! Buyer beware READ ALL FINE PRINT ON ORDER. Will not exchange adjustable base ! Bought Tempur-Pedic! Spent 5000 dollars! Realized we could actually fit a full size in the space and called to see if we could exchange the twin Xl to a full mattress, no problem apparently but won't exchange the Xl adjustable base for the full adjustable base, even though I would be spending and extra 1000 dollars( because I was going to upgrade the base also). How stupid is that, I guess I was the stupid one for believing in all there glowing reviews on customer service! I will be buying new a new queen size mattress to go along with other adjustable base I bought from them within the next few months and it I WILL NOT BE BUYING IT FROM THEM! read more

Great experience! Patrick and Chuck gave us a great deal on a full size mattress set. They even added the Labor Day sale early! Highly recommend! read more

Chuck and the team were very knowledgeable and took the time to help us find the perfect mattress.

Came in to to buy a mattress for our son a few weeks before moving into a new home. Rep told us that we would just put $10 down and reserve the $200 mattress, to be delivered on our move in date. Called a week before our move just to verify. Rep that answered literally laughed at my wife when she called saying "the mattress world doesn't work like that." So, we went to get our $10 back and buy from a legitimate store with Reps who have actual experience interacting with customers. Keith Lewter (manager) was there. He told us he had been brought in to "clean up the Queen street location." He gave us a $50 discount on the mattress/box spring for our son and free delivery, and swore on everything holy that it would be there for our move in date. Big surprise, day of move, "Patrick" from the location calls and says "we ran out of mattresses, sorry we cant deliver it." I had to ask him- "you are a store that sells mattresses. I keep trying to buy one from you, but you don't seem to be able to sell me one. What exactly do you do!?" Patrick promised he would look into a price reduction with his district manager and would get the mattress out to us ASAP. Long story short, because of these clowns, my two year old son didn't have a bed to sleep in for the first night in our new house. The mattress was finally delivered, and is of extremely low quality- not the one we selected. I have called back and left several mattresses for "Patrick" and have never received a call back. Would NEVER consider doing business with them again- Managers Bob Loomis and Keither Lewter were no help, and "Patrick" was even less help. There are a hundred mattress stores in York, do yourself a favor and go to any one of them, or order one online and avoid people like these that have no clue how to interact with customers, follow up properly or take any pride in their work. read more