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    Ashley Store

    1.9 (180 reviews)
    Closed 10:00 am - 9:00 pm
    Updated over 3 months ago

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    How it was delivered

    Worst experience of my life. Bought a sectional couch from them two months ago. From day one delivery( which was delayed) they have not fixed the problems. Delivered with tears in leather and have had multiple calls with their customer service to get fixed. Now they keep sending the wrong parts so they don't need to fix. So after two months still waisting my life trying to resolve. Their customer service is horrible. If you get something from them and it's not EXACTLY what you order send it back on the delivery truck!!!!!! Never doing business with them again!!!!

    DO NOT TRUST ASHLEYS **Update*** 9/15/2025 We have had several employees from Ashley's Warranty department state to us, this was a store level mistake and the store should take care of this problem. These were all recorded lines by Ashley furniture. Bailey F. a warranty specialist also already stated she had corrected the original invoice to reflect the wedge being cover by the extended warranty. I received a call for a corporate solutions specialist Angela J.. Mrs Angela informed me there was nothing they can do because the manufacturers warranty had already ended. Even know we bought the extended warranty from Ashley. Mrs Angela is telling me this is an Extend Warranty problem and when we exchanged the original couch. It was our fault for not contacting them to update the extended warranty. When I asked to speak to Mrs. Angela's supervisor, she stated there was no one else to speak to. Nor would she call any of the other specialists I spoke to, to figure out why they are telling me this is the stores fault. Apparently, lying to customers goes all the way up the chain. Come to find out Angela does have a supervisor I can speak to. **Update*** 9/12/2025 Still no conclusion to a broken couch. After multiple more phone calls still we get directed back to the store. Then the store sends us back to warranty department . After 1-1/2 phone calls with no profanity or rudeness. I finally got to a supervisor, Rob. Who decided to hang up on me because I asked him if I was speaking to the warranty department and asking to make a three way call with the store. Which we have done multiple 3-way calls with already. What a complete a train wreck Ashely Furniture is. I will never recommend Ashley Furniture to anyone. We purchased the extended warranty on a 3 piece couch. On July 7 the wedge broke, it is now August 19 and still we do not have a replacement wedge. They have screwed up on countless stages of paperwork. We have been on 4-3way phone calls and nothing gets done. It's, you need to submit a corrected invoice and make another claim. You need to call so and so. Then when you call, you get another run around. It's complete incompetence. Do not shop at Ashley Furniture.

    Entrance
    Taylor R.

    There was this older lady her name started with an A that was the best customer service I seen all day... and I visited like three furniture stores. So helpful and up beat. You can tell she been doing this for a minute and k ew her way around the block. Not too pushy and needs a raise for sure!

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    10 years ago

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    3 years ago

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    Ashley H.

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    4 years ago

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    Ashley H.

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    2 years ago

    Great selection and the service was amazing. Also the value foe your money is what was most important to me.

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    3 years ago

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    5 years ago

    So the saga continues. Delivery was set up for tomorrow and I just received a call delaying it another week....5 months later.

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    4 years ago

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    Page 1 of 5

    Ask the Community - Ashley Store

    Review Highlights - Ashley Store

    Abby Rosenthal at the Ashley Store on highway K was extremely helpful when I was searching for a console.

    Mentioned in 2 reviews

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    Lowe's Home Improvement - Santa Claus is coming to town!

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    $22 for $33 retail

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    Ashley Store - furniture - Updated May 2026

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