Shawn the "eggspert" was so great for us. He called us when my Yoder arrived and was so helpful…read morewith accessories and pellets. Was a great experience due in part to Shawn. Colin

Customer service was horrible,. One of the clerks was busy with a customer wanting an island setup…read more The other one was just shooting the bull with a customer not even wanting to buy anything. We stood there for a good 20 plus minutes and when we asked if we could check out he said oh yeah. This place was supposed to be one of Traegers great dealers but they are not. Not much to choose from weather it be a grill or accessories. It's sad because a few years ago (in 2020) I bought a Fire Magic grill from them and had much better service.

I bought a Big Green Egg from Jeff's Backyard with a lifetime warranty. They delivered and setup…read morethe BGE in my backyard. One day I went out to use it and the lid would only open half way. It felt like it was binding. I called Jeff's Backyard to ask if there is something that I can do to adjust or fix it. The person who answered said he was the owner and that he doesn't sell the BGE any longer and knows nothing about them. He said I would have to call the Manufacturer. I was sold this BGE by them and for them to just direct me to BGE is very disappointing. I paid them the $2500 and is very disappointing this is all they could tell me. Then this person I spoke with said he is a new owner of two years and there is nothing he would do to help. He was very short and abrupt with me from the moment he answered the call. Please think twice before buying from this place. You would think that he would like to keep me as a customer and help in any way, but nothing. Poor Customer service. This experience was very disappointing.

The positives: They are super friendly, fast, and helpful!…read more The negatives: They consider anything under a half tank a full fill. Maybe it's because we are not from around here, but we have always had our tanks weighed and paid for what they put in. Maybe that's just how it's done here? I wouldn't call it cheap or excessive. It cost us $27 to fill a 30 gallon tank.

Custom vertical firewood rack. Top quality products and Organization to work with! Eric walked us…read morethrough exactly what we wanted and produced exactly what was needed for our project.

I ordered my custom 1/4 cord firewood rack just from seeing pictures on their website. I am 100%…read moresatisfied! So much better than a store bought, screw together rack. Love the detailed deer head logo design with my last name carved into it. After my friends saw mine, they are ordering for themselves now. Great product at a great value paired with excellent customer service.

Service was not what website advertise. Communication was good and they were on time. However, the…read moreservice was more of a quick brush down and rinse within one hour for a 40" grill. Some equipment was left with residue on it from the degreaser. Did text the owner and they offered to come back to go over areas. I declined as it should have been addressed from start. They did waive trip charge for veteran discount.

These people know what they are doing! Very professional and honest business. They were on time,…read moreefficient and affordable. Will definitely use again!

Dry knowledgeable staff. Great to work with. Sales staff just gives information and leaves you…read morealone. Not pushy. It does take a while from order to installation. Not a POS type of place unless you want gadgets

Great product and superior customer service which has continued more than a year down the road.read more

During a shopping trip to the home depot I noticed a shop lifter. I called law enforcement to…read morereport the crime and they responded quickly. Upon arrival they quickly located the thief. They then helped her load both their vehicles with store merchandise and drove away promptly.

I when to the paint department today to purchase some paint and the employee ignored me at first…read moreand then said he would be right there to help but continue to clean up his area for what seemed like 10 minutes and continued to ignore me. I was the only customer in line. I walked away in disgust. I see by other reviews why this store sucks.

I reached out to TX Grill Masters in January 2024 for a cleaning job of my massive, stainless steel…read moreHestan grill. I'd never had this type of work done before, so I had zero calibration of expectations. Well, I'm spoiled for life. Julio was amazing in ever way -- great communications, easy scheduling beautiful work, and follow-up to help me acquire some parts that I knew needed replacement. Overjoyed with the results is the best way to despise the experience. 100% recommend them. Fantastic work!!! I don't have a "before" photo, but the grill wasn't looking great inside. The photo below is an in-process photo with a new sear burner that Julio installed for me.

Caleb came out to clean my 10 year old genesis. Did a very good job communicating with me about…read morewhat he was going to do, made some recommendations, and did a great job leaving my grill almost like new.

This store is nothing but salt! Whatever flavor you dream of they have it! They have really cute…read morelittle scoops you can use to sample the different flavors. High blood pressure people lol I recommend staying out because it can get out of hand! I love salt! I ended up getting the cowboy salt to bring home. The store can get really crowded but still manageable to enjoy

Recently visited their location in New Braunfels, Tx and it was adorable. I love the variety they…read morehave and that it's all made local. Their most famous and award winning set is their cowboy salt & pepper set! I bought a sample to try and it was delicious.

Amazing service, reasonable prices. Our new grill literally "went up in flames" and Jay came out…read moreright away to diagnose and repair the gas leak. We will definitely be using them for cleaning and service in the future. If you have a new grill call them for installation so it's done right!

Terrific service, solid results. Appt to assess was made, follow up to clean appt was smooth, and…read moreon time! I'd highly recommend this service to maintain and further the use of your grill.