1. Puddle Jumper Well Company

    1. Puddle Jumper Well Company

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    Spring Branch, TX

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    Puddle Jumper Well Company

    3.7 (3 reviews)
    Closed 8:00 am - 5:00 pm

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    3 years ago

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    Floor & Decor

    Floor & Decor

    3.9
    (121 reviews)
    19.3 mi
    $$

    Considering a remodel? This place definitely has options. I don't know, but going from place to…read moreplace looking for tile, floors, doors, sinks, etc., is stressful. This offers a lot of variety for a lot of needs in one place. The pricing seemed pretty competitive, but honestly I was so overwhelmed I didn't really check this out as much as I should have. What was outstanding was the customer service. My questions were answered easily and returns were accepted with no hassle. This is a win-win for me.

    I would give it a 0 if I could but Danielle Gillmore is very very but very unprofessional ! and…read morelacks tons customer service and communication skills ! I am appalled on how someone like that is a manager, let alone is allowed to work here . if you want need any flooring or anything of the sort I suggest you go to ANY other location but this one . It seems like she has a problem with Latinos or Mexicans . I had my family contractor call regarding my order who's first language is Spanish with a heavy accent called regarding the status on my order because I told him to, although he does have a language barrier its never been an issue to get his point across if you have a brain , which clearly she lacks. I have been in this store several times and never had an issue with any other associate from cashiers to designers to some people on the floor etc . there was even one time I did not have a receipt for one of my products and I do understand the policies and a young gentleman in the front with curly hair returned them for me either way due to me having my receipt for all of my other returns and it was only 2 pieces of a mosaic, cause floor and decor is all about assisting customers right?? WRONG !! And from seeing the reviews it is not a first. And I do not know who she feels like but clearly this is not the place for her she has such a bad reputation with the store because when I told my neighbor about this incident who also does tons of remodeling and business in this location he knew exactly who I was referring to which says A LOT . anyways she answered the phone and my contractor was explaining the situation that my order had been in a pending shipping for a while now . she proceeded to HUH!?? WHAT?! I CANNOT UNDERSTAND WHAT YOU ARE SAYING and "SIR I NEED YOU TO TALK CLEALY I DO NOT KNOW WHAT *mocks him* IS and *hangs up* . Yes just like that . as I'm in the kitchen listening to this I cannot believe my ears so I tell him to disregard it and I decide go into the store and there she is in the back desk with her jacked up teeth and eyes wide "Hi do you have a receipt??" I just walked through the door went to the pros and cancelled my order I cannot believe floor and decor would allow such person to work here she is clearly there just for a check . And clearly does not care to resolve any customer issues if anything she gets s kick or ruining your day and is straight up RUDE!! please save yourself a headache, gas and a trip, my family and I will no longer be doing business here or any F&D we'd rather not deal with someone as miserable as her. I will also be taking this to Human Resources because the energy she gives off is up front MALICIOUS!!

    Photos
    Floor and tub surround tile they assisted me with...
    Floor and tub surround tile they assisted me with...
    Pedro P.
    Pedro P.
    Pedro P. Was great assistance an excellent customer service he helped me and give me great advice on tile

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    Pedro P. Was great assistance an excellent customer service he helped me and give me great advice on tile
    Floor & Decor

    Floor & Decor

    4.5
    (19 reviews)
    18.8 mi

    All I can say is WOW! What an awesome store. Walking in at first and seeing the huge selection, is…read morevery overwhelming but as soon as you get help from sales associates the whole process becomes super easy. Sue Haley was the first sales associate to help me. I was having problems with my visualizer app and she took me right to their computer and helped me to visualize my tile selections in my bathroom. She was very knowledgeable and patient in showing me how to access and use the visualizer app. I selected a few tiles that I liked and Sue Haley set me up with their designer Marianne. I showed Marianne the large format tile I had selected for my shower walls and she pulled some floor tiles for me and showed me how you can set them up against the large format tile display making it easy to see if they go well together. She also let me know that all she needed was my builders information and I could take five samples home free. I had no idea. This was such a convenient service and it helped me a lot to take these samples home and see them in my bathroom. I selected the tiles, and a few days later I returned the samples that I didn't want. That day a sales associate named Serenity easily helped me pick out the grout color that would pull the wall and floor tiles perfectly together. I was able to select all the supplies I needed completely in my budget. They have very competitive pricing. Anywhere from inexpensive to custom-made expensive and everything in between. There is something here for everyone. I highly recommend Floor and Decor in Live Oak by Ikea in San Antonio Texas.

    If you are in the need for hard to find transition pieces in a color box stores don't carry…read moreanymore, this is your place. They had exactly what we needed and we had been shopping around for weeks. And at a decent price. The staff were pleasant and helpful. And the bathrooms were nice. The store has a great selection of so many things to choose from. We will be back for any flooring projects in the future.

    Photos
    Floor & Decor
    Floor & Decor
    Floor & Decor
    Floor & Decor

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    Floor & Decor

    Floor & Decor

    3.7
    (26 reviews)
    49.2 mi

    We were floundering around not sure what to choose on tile for 3 bathrooms and their design…read moreassistant Sophie Fetter helped us and solved everything. We are SOOOOO much happier with what we ended up choosing than we would have been with what we were doing on our own and she truly has a incredible design eye and guided us through everything we needed and many things we hadn't thought of. We went from stressed and overwhelmed to, once she was involved, relaxed and confident and able to get everything done quickly and well. The bathrooms are finished now and look INCREDIBLE thanks so Sophie!!

    Do not buy flooring material from Floor and Decor. They sell defective material and don't honor…read morewarranties. I purchased Nucor LVF (Luxury Vinyl Flooring) from Floor and Decor on 12/27/2023 paying $3.99 per sq. ft. It came with a Lifetime Warranty. Within few weeks of installation, the flooring had dents and scratches. My contractor filed the complaint with Floor and decor in March 2024. The company was supposed to send a rep out, but no one came. After waiting over a month for a rep, I had contractor take out the damaged flooring, re-purchased replacement flooring from Floor and Decor and had it installed since I did not want the floor to be half done. Meanwhile the claim from my contractor was denied. After reflooring was finished the floor started denting again. It is not standing up to the quality mentioned by Floor and Decor. I filed the compensation with Floor and Decor based on product's lifetime warranty but it was denied. I am really unhappy with the floor quality and plan to replace.

    Photos
    FP
    FP
    I got the micro pebble from Wayfair but the tile is from Floor and Decor.
    I got the micro pebble from Wayfair but the tile is from Floor and Decor.
    Floor & Decor

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    Puddle Jumper Well Company - kitchenandbath - Updated July 2026

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