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    Matt's Custom Trim Work

    5.0 (1 review)
    Closed 7:00 am - 5:00 pm

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    11 years ago

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    Rockford Fence - untitled

    Rockford Fence

    (3 reviews)

    We had a car run our fence over and after some checking we found Rockford fence to not only be the…read morebest but they also came right out and took care of the fence . Highly recommend these guys A1 work !!! Will absolutely use them again !

    Don't waste your time contacting them. I would give them zero stars if I could…read more I got multiple estimates for a fence repair, chose their estimate, scheduled a repair day, and THEY NEVER SHOWED UP! That day I scheduled a repair time for the following week and they FORGOT ABOUT OUR JOB A SCOND TIME! RIDICULOUS! I wasted two whole days of vacation and four weeks waiting for these "professionals". Now I have to wait 5 months for my fence to be repaired in Spring. They finally sent a written estimate after forgetting about our job twice, and the price INCREASED! What type of compensation is that?! They never offered an apology for missing the appointments or delaying our fence repair by 5 months. The only monetary compensation they offered was for me to pay a higher price than I originally was quoted. The front office workers essentially screen his calls. Our conversation was as follows.. Me: "Hi, is the owner in the office and available to speak?" Rockford Fence: "May I ask who's calling?" Me: "Bryan Z_____. I had left a message that was not returned." Rockford Fence: "Oh, it looks like he's out of the office right now." Me: "Does he have a work mobile phone so I can call him?" Rockford Fence: "A lot of times he leaves that in the office." Me: "Can I please have the number anyway just in case he has the phone with him?" Rockford Fence: "No" The fact that the manager either is/isn't in the office is conditional based on who's calling is unprofessional to say the least. The customer service, deception, and time wasting is simply infurating. Avoid Chris (estimator) specifically. He didn't give us a paper estimate, then lost the estimate, lost our contact information twice, never answers his phone, and does not respond to messages. Rockford Fence was given a fair opportunity to make this right to us (the customer). They refused to apologize for wasting our time and refused to even consider monetary compensation for time wasted. The moral: Just don't waste your time with these guys.

    Matt's Custom Trim Work - flooring - Updated May 2026

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