We had Joe Walter and crew contract for our heating, plumbing and electric for our new build. Can't…read morespeak highly enough about how great they are! Timely, quality work, quick response on all questions and a pleasure to work with. Love the work they did on our new River Falls home!

wow. incredible service, kindness, and Joe has a great team. I had Walter's out for a boiler…read morelong-standing problem, fireplace issue, and assessed and helped with a significant basement drain and sump pump. All projects done timely, neat, and with quality. They are on top of things with constant good communication. This company can help in electrical, plumbing, and HVAC. Such great versatility.

My husband and I bought our house a year and a half ago. Our furnace was installed by comfort by…read moredesign two years ago. One morning in the beginning of December our carbon monoxide alarm started going off and woke me up. I ended up evacuating myself and my three cats after it went off a second time and after talking to my husband and opening windows and stuff. We knew it was the furnace because we don't have anything else besides our dryer that is gas. My husband got Chuck Fryer from comfort by design to come out and look at our furnace. He DID NOT RED TAG the furnace, but showed us his meter going up saying there was carbon monoxide. He said we need a new heat exchanger and a new burner and it would run us about $1,700 for labor and everything. I'm SO glad we got a second opinion!! We had a guy from a different company come and he took the burner out and showed us that it was not broken. Why would our furnace be broken two years after it was installed? Because it was installed wrong and cheaply to sell the house. The only problem was the soot at the bottom, which is now thought to be from running out of propane before we moved in. This guy also brought his $200 carbon monoxide detector, didn't detect any in the house with the furnace running, and tested his detector out for us with truck exhaust to show it was working. He said the guy from comfort by design most likely had the meter reading heat and not carbon monoxide, which is why we saw the level rise on the screen, and he said this is a common scam tactic. Considering we are young and new homeowners, this guy Chuck Fryer thought we would just pay it. IF OUR FURNACE HAD A HOLE IN THE HEAT EXCHANGER, IT SHOULD BE RED-TAGGED! This was such a scary experience and I would hope no one has to go through this. DO NOT let comfort by design anywhere near your HVAC system!

I needed a replacement panel for my fireplace. I chose Comfort By Design because Fireside Hearth…read moreand Home, where I'd originally ordered the part, was very short on customer service. When the part arrived, I wasn't able to install it myself, but Comfort by Design was able to send out a technician to do it. There was a travel fee and hourly charge, but the price was fair. The technician was competent and friendly and cleaned up after himself. I knocked off one star because they kind of messed up with my invoice, twice. No malice involved, I'm sure, and they were cheerful about fixing it.

Omg, Erik is the best and made install so easy for our speed queen washer. Woodbury SW were not…read morehelpful and added a lot of fees which they couldn't explain. Erik was honest and made it simple for new washer installation and haul away old washer. He took care in moving washer upstairs and showed us all the settings. Also we saved so much time and money through Erik that we won't go with big box stores anymore.

Our furnace and AC units were 21 years old and we were starting to have issues. We were highly…read morerecommended to Eric at Bathrick's, and he did not disappoint! Eric was an absolute straight shooter from start to finish. He walked us through the entire process, gave us a great price, and was extremely easy to work with. We would highly recommend Eric and Bathrick's to anyone in the area looking for honest and top-notch service.

I called on Banks Heating & Air Conditioning when I wanted to replace the heating furnace and add…read moreair conditioning to my home, and upgrade to a WiFi-controlled digital thermostat. The owner, Rodney, showed up personally and on time, to talk to me about what I wanted, and look over my home. He promptly prepared a set of bids - a high, medium and low option, and explained the benefits and limitations of each. I ended up hiring Banks to do the work. The crew showed up on the designated day, again on time. The work was done quickly and professionally, and the installation passed city inspection the first time through. I especially appreciated the fact that Banks handled everything for me - the permit application, and even the rebate forms for the manufacturer, city, and utility company. Rodney was totally responsive whenever there was something I needed. The heating and air conditioning system they installed has functioned flawlessly. This is a 2nd-generation, family-owned company based here in Lake City. I can't say enough good things about them.

From the owner: Banks Heating has been serving the Lake City area since 1960.What makes us different? We are the…read moreonly local HVAC provider that is fully insured, bonded, and offer 24 hour emergency service. We stand behind our product and beside our customers.We offer the highest quality Lennox equipment.New construction, replacements, service, radon mitigation, air duct cleaning, dryer vent cleaning.

Spencer came to my house, couldn't find what's wrong, then charged me a trip charge plus the hour…read morehe screwed around and didn't fix anything.

Furnace replacement 12-2023. John and Spencer came when they said they were going to they did the…read morejob they said they were going to do and they charge the price they said they were going to charge it was quick they were clean. Quality work at a fair price I couldn't ask for more.

So, my kitchen faucet decided to go berserk and I seemed to exacerbate the problem trying to "fix"…read moreit. Well, I searched and got a quote from a few companies. I'd booked with a different company, who texted at the last minute that they weren't going to be there on time. Not getting a new time, I reached out again to those who had responded. Metro had originally stated that they could come out on Friday. I didn't want to wait that long, so I got on their list to see if they'd make it out on Thursday. I was contacted a short time later that someone would be out between noon and 4. Relieved, I got back to work. It was close to 3 when the nice young man arrived. I let him in and ge went right to work. Less than 30 minutes later, he'd cleaned out and tightened everything that caused the issue. The cost was $120. This was a quick,inexpensive repair with very friendly service. I've already given their name to a friend who's having plumbing issues at his home. Thanks Metro! I know who to call when the need arises again.

We had a new blower motor installed in our Heil A/C. The technicians were great. The OEM motor,…read moreat retail, is priced at $750. Metro charged us $2100, or $1300 to install. The installation took 36 minutes, into and out of the house. We are / were longtime customers and we thought the charge was exorbitant. The office staff thought the pricing was fair, so we have a different view on the price.

We've had consistently excellent service from Ben Stern since 2008. Originally referred to us by…read moreour general contractor for a large project, over the years Ben has replaced our furnace and central air, installed a central humidifier and more recently we added 3 multi-split units for better control of the environment on the second floor. Ben has provided solid value pricing while providing superior quality products and services. He's absolutely our go-to call for all HVAC.

They responded to an emergency call remarkably quickly, were able to resolve the issue within 15…read moreminutes, and for a very reasonable charge.

Tony came out and installed a new nest thermostat and drained the water heater. He was…read moreprofessional, efficient, affordable and very friendly. I highly highly recommend legacy heating and air. Plus Tony is a dog person as all the best people are!

I was looking for a tune-up on my furnace. He was very helpful. Super reasonable price for…read moreservice offered. Explained what he was doing. I will definitely call him again.

Fantastic service, especially since I called 4 days before Christmas. I was a first-time customer…read moreand the tech, Nate, was fantastic. He corrected problems in my heating system that were put there by the original installer before I bought the home in 2014. I got far more than my money's worth from that service call. I've used a different company for this kind of work since we moved to Red Wing, but from here out I'm always going to call Smith first.

Smith was on time for every appointment and courteous. They installed my furnace in 6 hours and…read morecleaned up so well, you wouldn't have any idea that they had done anything. Very impressive - would recommend to all of my friends and family.