I made the mistake of trying to take a vehicle here for minor (less than $1k) body repair. They…read moretold me they would order parts and call me to schedule repairs on 2/4/2026. As of 4/10 they have not reached out to me once to schedule or provide any updates. I've reached out to them numerous times with no clear response. I was initially drawn to them by the 5 star reviews, but trust me and go elsewhere for your repairs. Turns out Sprague's has been acquired by a private equity firm as of 1/31. I'm guessing that is the issue but either way, be warned that customer service is the last thing you will receive if you deal with this place.

I've been to Sprague's Collision Center three times over the past six years for various jobs. All…read moreinvolved pairing and one included body damage repair. The couple running - Dean and Christina - the business are very friendly and do en excellent job explaining what will be performed, and how long it will take. The jobs were always done on time and the work was flawless and I feel the prices are reasonable. The owner really excels at color matching. One of the jobs included coordinating with Lexus for a few specific parts. We plan on returning in a few months due to me backing into my mother in laws car--oops. I highly recommend using them.

I went here with my sister to buy a car. She fell is love with a 2004 Hyundai Santa Fe. She paid…read morealmost $6,000 for this piece of crap. We worked with Dave the son. Dave the father is a crazy mouthy old man that called me crazy for complaining on my sisters behalf. Told me I wasn't a man because I was filing a complaint with DMV. After she bought it we discovered the car never legally passed inspection, the rear tires were so bald I had more tread in the wrinkles on my forehead. The balljoints were bad, the tie rod end fell off in the driveway, the ABS wires and sensors were torn off the rear wheels and the fuse was removed so the warning light on the dash was not on. The brakes are completely shot, the gas tanks leaked and they cut the exhaust in half to repair it instead of removing it like a real mechanic would have done. Now the exhaust rattles down the road. The emergency brake doesn't work. Look at these tires, they claim these tires passed a legal NY State Inspection. These guys took advantage of my sister who is also a single mom with 4 kids. Also see the photo of the tie rod ends that fell out, you can see how busted up they are and these are suppose to be checked to pass a legal inspection. This dealer is a crook. We brought the car back for repairs, they took it for over a week and never fixed anything and refused to tell us where the car went to get repaired. When we got the car back it was worse. The windows didn't work, center wheel caps were missing and it almost appeared as though they took parts off our car for a similiar car they had on their car lot. As we were waiting another customer, "gloria" said her car had a broken frame and she bought it like that. She said she didn't have a choice because nobody else would finance her. This place needs to go out of business. D&D Auto Body and Auto Sales in Utica NY is a hazardous place to buy a vehicle. They take advantage of people with low credit or low income and sell them dangerous cars that won't even pass a NY State Inspection. DO NOT GO HERE.

Stop down to D&D Auto Sales and service we have been serving central New York for 40+ years. We…read morespecialize in Professional body work mechanical and Auto Sales #1. We have financing available for everyone. All you need is a affordable down payment and monthly payment. Live at your address for approximately 1 year. Job for 1 year and no repossession. Contact me Dave Sykes Jr at 315 542 5401. We have been at our location on Rutger St for 40 years. We now have a new location 2116 Oriskany St w Utica NY 13502 stop down and see what we have to offer. I guarantee you will be satisfied with your new pre-owned vehicle.

I'm over the Top ecstatic about the level of craftsmanship that this business did to my car. I'm…read morereally at a loss of words of how happy I am of how you treated my car and how beautiful my car is again. Thank you so much for making my car beautiful inside and out. my Subaru Impreza is beautiful again.

There is no other place to look for an auto body shop in the Utica/Rome area. Bill runs the place…read morewith as much care and concern for each vehicle that comes in, as if it were his own mother's vehicle. No exaggeration. I had repairs done a year ago when someone hit me, and he was thorough and did excellent work. This year, during a snowstorm, when a tree hit me (pesky trees jumping out and hitting our cars is a big problem in Central New York), I once again took it back knowing I'd have tremendous work done. I was not disappointed. Even a minor dent I put in the truck loading a hay bale was fixed (without me asking, or being charged) so that the truck looked like new. The cherry on top is the detailing they do to the inside of your vehicle - whether it was related to the damage done or not. It's like you're getting a brand new vehicle when you pull out of there. Mary Lou and the rest of the front counter staff are tremendously friendly, and keep you informed all along the way. This place is the example for how every business should operate with regard to customer service. I'd give them 10 stars if I could. They're just that good.

My car was repaired two days early and runs great. Doug was professional and explained everything…read moreto me about the repairs which were done at a reasonable price. I have to say I'm glad I brought my car here. Thank you

From the owner: We are a family owned and operated company with a combined over 30 years experience in all aspects…read moreof auto repair. We strive for excellence on every repair, or service that enters our shop. We offer many mechanical, and maintenance services including suspension, wheel bearings, brakes, exhaust, etc.. We work directly with all insurance companies on collision claims and will handle the process from start to finish so you don’t have to. We can even file the claim for you if needed! We offer towing services to our shop so we can have your vehicle picked up and brought to us wherever it is. We back our work 100% and guarantee a happy customer in the end. Here at TCP Automotive we treat everything vehicle like our own! Give your vehicle the vehicle the proper care it deserves and give us a call today!

Loyal Customer for Life! The Best Service and Integrity!…read more After Craig and his team at Johnston's Auto Body did a flawless job on our Range Rover, we didn't hesitate to bring our Hummer EV truck in for specialty work--and once again, they exceeded all expectations! The job list was specific: installing two heavy-duty recovery hooks, fixing a small chip in the front, and applying a full winter protection coating to prepare it for the NY cold. The work was done quickly, meticulously, and with the kind of expert precision you'd expect for a high-end vehicle. What truly solidifies Craig's reputation is his character. Because we were returning customers, Craig performed all of the requested work on the Hummer EV--the hook installation, the chip repair, the winter coating, and a comprehensive vehicle inspection--completely free of charge. He insisted on this incredible gesture of loyalty, simply saying, "We take care of our customers." That genuine care and staggering generosity, coupled with his impeccable high-quality work, is simply unmatched. Johnston's Auto Body is more than just a shop; it's a business built on trust and exceptional service. If you want the best work done by the best people in Utica, go see Craig. We are loyal customers for life!

Johnston's came to our rescue during the 'White Out" the day after Thanksgiving. Due to the poor…read morevisibility, I overshot a turn near our home. Our 4WD Audi slid off the side of the road, ending in DEEP snow all around the car, with the right side wheels in a ditch. I thought we were in real trouble. Steve and Devin from Johnston's showed up in less than 20 minutes after my wife called AAA. I could not be more impressed with the expertise they both demonstrated in freeing our car. From the very deep snow, they pulled the car, with my wife and dog still in it, backward onto a flat bed. They got to our house, then backed up the long curving driveway in very poor visibility and deposited the car just where I wanted it in front of the garage. On top their knowing exactly how to quickly resolve a difficult situation, they couldn't have been more pleasant. The gave us a Happy Ending, to what could have been really terrible. Highly recommend Johnstons.

Just a few days ago, I was on a very important trip in the Utica area of New York State, and on a…read moretight schedule. I had problem with a tire, I drove to Oriskany Garage, explained to the gentleman at the counter that I was on a tight schedule. It was lunchtime - most of their workers were on Lunch break, but the moment the first of their workers returned, he went to work on my car. Just a short while later, my tire was fixed, and they put my car up on a lift to make sure all the other tires were ok. I was able to maintain my schedule. All the employees were gentlemen. They took extra care to make sure all was well with my car..... attention to detail, which is found so rarely these days. Very well managed business..... and the price was SO reasonable. Big thanks to everyone there! They cared that I was "under pressure".... 5 stars!

Quick and reasonable, I wouldn't take my vehicles anywhere else. They are honest and always go the…read moreextra length to please their customers.

i made a inspection app, man behind the counter told me come back in two weeks never sent a…read moreemail,wasted my time.