David Swald from Don's ford is possibly the worst person I've ever had the displeasure of working…read morewith. It's been almost two months since I had to get my valve stems replaced and he still hasn't satisfied this issue. I brought the truck I bought from them that is still under warranty to get the valve stems replaced and one of the mechanics damaged my rim. I reach out politely to get it refinished. David has done nothing but ignore me and give me attitude. He keeps sending me this invoice but he put on the wrong valve stems.. why would I pay for yet ANOTHER mistake he made? I will not only never recommend anyone get a car from this place, but I will actively make sure everyone I know avoids going there. I've been going to them for scheduled service because that's where i bought the vehicle so I figured they'd be decent to work with. You usually find good service from workers who hope to get return business. Boy was I mistaken. Now I'm experiencing a bubbling noise when I turn off the motor so I'm assuming in his negligence, they either didn't replace the cap properly, or more likely didn't bother filling the coolant on my last service. Would give zero stars if that was an option.

Tomorrow will be 8 weeks! 2 months! And still. NO SATISFACTION! I've been fed some much bullshit…read moreand I'm sick of it!!! Now the salesman gave me attitude and I'm not standing for it!!!! This better get resolved or an attorney will be on this case! Never ever again will I go to this inept business!! How you can treat a PAID IN FULL customer this way is beyond me!!!! This establishment should be embarrassed by this nonsense!!!! And I'll make sure to tell everyone I know to never go to Don's Ford!!! I I could give negative stars I would!

Service. Return phone calls. Do not keep customer in waiting area for 2 hours and only THEN send…read morecustomer home because work has not even been started. Update: service department completed all work and delivered washed vehicle to my home the next morning, also waived labor costs to make up for the inconvenience.

I was told I was only going to be charged for THREE (3) days for the rental car while my car was…read morebeing repaired. I also mentioned it when I was checking out & was told the adjustment was made to my bill. Liar, liar, Pants-on-Fire. I was charged for FIVE (5) days! I've been dealing with Don's Subaru aka Subaru of Utica since 1998. I've always felt I was treated fairly, but now I have my doubts.

I cannot say enough good things about this place. My family has been taking their vehicles here for…read moreat least 10 years. It's a no-frills sort of place.. but I like that. Unlike many of the local auto service shops that make you wait forever and attempt to seduce you with free coffee, these guys get right down to business. Best of all, they're honest. I walked in on a busy Monday morning and asked to have my tires looked at, since they were at least five years old. The owner, Russ, was fabulous. He walked me out to my vehicle to show me that (huzzah!) my tires were only half-worn and didn't need replacing yet. (Had I strolled into another local tire place, I probably would have gotten the old, "Oh wow. You've been driving on these for how long? They must be changed immediately!"-routine.) But not Russ and his crew. The one suggestion the owner made was a tire rotation, which I took him up on. Service was speedy and the staff was very customer-friendly. Honesty in the automotive industry is so difficult to find these days. Five stars for Oriskany Garage Tire & Auto!

Horrible act lick slimy used car salesman try to up sell and sell you thinks you don't need must…read morework on commission

Asim is Amazing! My mom's car was stolen and wound up in Utica, nearly 100 miles from home…read more Insurance company had it towed to Asim and he took care of everything- even sending us detailed pictures of the damage and overnight mailing the license plates back to us. So nice, courteous, kind and efficient. I wish I lived closer so I could take my car there for everything!!

From the owner: Auto Repair & Serviceread more

I needed a vehicle Inspection. I made an appointment at the wrong location(than where I drove to)…read more They easily took me in(although the garage seemed busy). Service Requested was extremely convenient. Can't say enough about good quality, good value, and did not take that much time at all.

I pulled up and the car in front of me was told to sit in the middle of the two stalls, waiting for…read morethe next stall to become available. I parked behind her. A rude driver pushed around us both and parked in front of one of the stalls. The worker (Rauel) came out and told me to go to the other stall... the rude guy wasn't able to get his oil changed and the guy BEHIND ME went next. THEN that car was finished quick and I was STILL waiting. They are so inconsiderate and rude here. I would NOT recommend.

Solid value, kind, available, honest. Bought a rough car…read morefrom a local seller that was inspected and worked on by Mike's. There were some alternator and electrical items that needed work. I was worried I stepped into a lemon. Mike's made sure the car was safe and mechanically sound. They gave me the best price by looking at all options. They serviced some items for free because they worked on the car previously and obviously care about people and reputation. I can't attest to long term reliability as I have not had the right data to accurately determine. Honestly, the car I bought was for my son and an "old starter car". But they were kind, low on Cost, and accurate in their diagnosis of the problems. I was very appreciative of their customer service and mechanical service. Hats off to the person answering phones and helping with pricing. She was just as important as the solid mechanical work. She looked at pricing, conferred with the mechanic and maintained great communication.

They were highly professional and reasonable. Their prices were fair and the checkup they did on…read moremy car's was transparent and honest. I would definitely recommend them.

Called and asked if they could level a ram 3500 long horn .... I have them…read more all the technical information, tear make and model. I asked if they could do it, I was assured they could ands I got a ...no call back....

I came in with a snapped pipe near my muffler and was feeling pretty nervous since I'm from out of…read moretown and worried about being able to drive back home. Brad and his team were incredibly reassuring, letting me know they could handle it. Sure enough, they had me back on the road in less than 20 minutes! Everyone was nice and professional. I appreciated their help.

While my freind was in the dentist across the street I needed a tire plugged from a small nail …read more.. dude was super rude and said he was only one there and the truck he was working on was priority this is june 30th 2025 at 9 a.m. so as he denys me i come back to aspen and wait for my freind and watch him proced to help the 2 girls behind me and pull there car in and help them but said he couldent help me cause he was the only one there ... ​