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    Maui Agricultural Research Center

    4.0 (1 review)

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    16 years ago

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    O'o Farms - Brunch

    O'o Farms

    4.6(268 reviews)
    1.4 mi
    •$$

    Amazing Experience at O'o Farm! I'll admit, I was a little…read morehesitant when my wife suggested a coffee farm tour I was thinking golf, beach, pool, and relaxing! But I'm so glad she talked me into it. The entire experience was amazing. Our tour guide was awesome, the farm was beautiful, and learning about the coffee and farm-to-table process was fascinating. We also had the farm-to-table brunch, and the food was absolutely incredible fresh, delicious, and one of the highlights of the tour. I actually left wanting to go home, eat healthier, and start a garden! If you're in Maui, don't pass this one up. Great tour, amazing brunch, beautiful setting, and a fantastic experience. Highly recommend!

    We were really looking forward to visiting O'o Farm, but unfortunately our experience was…read moredisappointing, especially considering the cost. We paid for three full spots for myself, my husband, and my mom. Based on the description of a walking farm tour, we expected a more immersive experience moving through the farm and exploring. Instead, the tour felt much slower paced and involved a lot more standing and listening than we anticipated. Our guide also seemed to lose his train of thought several times, which made the pace feel even slower. We were traveling with our toddler, and once he started having a hard time with the pace, my husband and I took turns leaving the tour and sitting in the car with him so we would not disrupt the other guests. We were trying very hard to be considerate of everyone else while still getting as much out of the experience as we could. I went to speak with staff twice while we were there because I was clearly struggling and trying to figure out what our options were. When I asked about a partial refund, I was told that they expect families to be flexible. We were extremely flexible. We took turns missing parts of the tour, separated from each other, and ultimately left only when our toddler became so exhausted and upset that staying through the meal was no longer realistic. What disappointed me most was the lack of effort to help us find any kind of solution. We paid for three full experiences and ultimately missed the entire meal portion. We were not offered food to go, a chance to come back later for the meal, a rescheduled visit, a credit, or any other accommodation. I understand now that the meal is served in multiple courses and may not have been easy to package all at once, but none of that was explained to us while we were there and no alternative was suggested. I also don't think it should fall entirely on a distressed guest, who has already spent a significant amount of money, to come up with every possible way the business could help. A professional business could have offered several reasonable options, even if a refund was not possible. The customer service after the visit was also disappointing. I emailed afterward asking management to consider a partial refund and received no response. I had to send a second follow-up email simply to get an answer. Only then was I told that management had reviewed the situation and would not offer any partial refund, credit, rescheduling option, or other accommodation. Management's response emphasized that our family made the decision to leave. Of course we made the decision to leave -- our toddler was exhausted and extremely upset, and we did not want to ruin the experience for everyone else. That decision came after we had already spent a significant portion of the tour taking turns away from the group and after I had spoken with staff more than once trying to find a solution. I completely understand that businesses have policies and that traveling with a toddler comes with unpredictability. My disappointment is not about expecting special treatment. It is about the lack of customer service, flexibility, communication, or goodwill shown both during the experience and afterward. For the price of this experience, I expected better communication and more effort to find a reasonable solution. Having to reach out twice just to receive a response declining any accommodation only added to the disappointment. Unfortunately, the way the situation was handled afterward left us with an even worse impression than the tour itself.

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    O'o Farms
    O'o Farms - They also have a coffee tour and many coffee plants.

    They also have a coffee tour and many coffee plants.

    O'o Farms

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    Maui Tropical Plantation - Gift shop

    Maui Tropical Plantation

    4.3(640 reviews)
    13.6 mi

    Came here as part of our tour after going to the Haleakala National Park for sunrise…read more It was a preset breakfast among a few options so husband and I ended up choosing Toast with purple sweet potatoes, bacon, sausage, scrambled eggs. Honestlt those sweet potatoes took me by surprise! really lovely flavor there. Even the bacon and sausage were yummy. Fresh juice that they served was really delicious. It was a blend of three different juices (I don't remember which exactly they were) but quite nice. They also had a nice store there with local coffee and food and produce and what not. Husband and I got some fresh pineapple and also a salad for later in the day which came in handy! Overall also a beautiful place to walk around! So peaceful and scenic with birds around too.

    I hate to leave this review, because I do have many positive things to say, but the issues we…read moreencountered force me to give it 2 stars. The positives: the grounds have a lot to offer, between ziplining, shopping, and food! We ate at the restaurant and the food was clean and tasty, plus the views are lovely! The issues: upon being seated, a server accidentally dropped the water tray all over us, shattering glassware and drenching us. This in itself is not the issue, as clearly it was an accident. Our issue came with how the management handled it. The server was apologetic and then was not seen again; we were worried he got fired! Other than the initial apology, no concessions were offered, even after we discovered my husband had a bit of glass in his arm. Management never came out to address what had happened and when we asked to speak to manager, he mentioned he had heard water was spilled on a customer. You'd think he would check in on us or maybe comp something small, like the dessert we ordered. Ultimately the customer service is the reason I would not eat here again.

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    Maui Tropical Plantation - White ginger flowers

    White ginger flowers

    Maui Tropical Plantation - Bird of paradise

    Bird of paradise

    Maui Tropical Plantation - History of the plantation

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    History of the plantation

    Maui Agricultural Research Center - gardens - Updated September 2026

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