A never received 1099R for a deceased loved one brought me to the local Social Security office,…read morewithout an appointment. I did have an online account for said person but the website changed and I couldn't recreate a new log in. PARKING: There were 13 on-street, 1-hour parking stalls (which are never unoccupied) fronting the building, or a parking garage with supposedly high rates according to other reviewers. I forced my spouse to do a drop off & pick up! EXPERIENCE: Located on the first floor of One Main Plaza, security will escort you in while asking some safety questions. He then had me check in on the slow-responding kiosk which issued a ticket number, just like the DMV. The small office had an adequate amount of chairs and 8 windows. A TV screen showed called numbers but no chimes or alerts were sounded to get your attention, but the security guard, out of the goodness of his heart, would verbally announce the numbers and which window to go to. I was called in about 30 minutes which I thought was pretty quick judging by the amount of people waiting. The guy who helped me asked for a death certificate, which I had on my phone but I wasn't allowed to email it to them to see or print out. I did have a hard copy POA which he thankfully accepted along with a few security questions. 5 minutes later I had document in-hand! I think he knew my predicament and assisted me fully because he cared. Much appreciated and thank you! OVERALL: If you've had a bad experience here, I'm pretty sure you were partly to blame. Be civil and you'll go far.

I visited with a 71 year old friend with Parkinsons who hadn't signed up for Part B. It was such…read morean easy process for us to go in, sign up digitally (the security guard will assist you), we only sat for a few minutes and were talking to a really helpful agent who went out of his way to help us. I just wish we had got the gentleman's name so I could give him a personal shout out here! We had to visit the DHS to complete the process and he made sure we knew what to ask for, gave us some print outs and forms to take with us, and made sure we knew where we were going. He was empathetic and helpful and it was such a relief as we though it was going to be a hard process after dealing with the Red Cross and FEMA recently in the Lahaina disaster. Easy parallel street parking outside, friendly security guard at the entrance will show you the way, the security guard at Soc Sec welcomes you and shows you the ropes. Sooo easy. Mahalo to everyone at the Soc Sec office for helping us.

The 4-story building at the corner of High & Main houses several different state offices (see my 2…read morepics of the directory.) The two most frequented departments are the Labor & Industrial Relations and Tax Office. PARKING: The metered parking lot is small and rates are only 25-cents for 30 minutes which is dirt cheap! There is a very limited amount of free but timed street parking. ACCESS: The parking lot provides access to the first level. The main entry off High St brings you direct to the second level. There is an elevator but because the building looks so old, I used the stairs just for sanity's sake and a little exercise. I had some business to do at the tax office and received prompt and friendly service.

So when is it ok to hang up on someone who has been trying to get their vehicle taxes paid for bc…read moreyou're inpatient with their questions? . I was still talking and was hung up on. I was polite even apologetic for not quite understanding the new rules about the drop box. VAX cards needed - protocol etc... not only that different people answering the same question with no continuity - it feels like protocol changes everyday. Frustrating and waste of people's money. Retrain

I'm visiting Maui and I carry around police patches from my department to trade with other…read moredepartments around the world. I called this station and was blown away by how helpful multiple officers were in getting me a patch to trade. I left with a beautiful Maui patch in hand, a smile on my face, and a great story to report to my department. Thank you Maui Police!

To protect and serve. I think we have it good on Maui compared to the horrible incidents you see…read moreon the continent. FACILITIES: My parents retired from MPD so I've been inside both buildings. The old station was that sunken, 2-level building right next to the county building and currently houses the county permits office. They moved from those cramped quarters to their current spot on Mahalani Street in the mid 80's. Back then, you could literally walk through the entire building as no doors were key-controlled. Not anymore. Today, the public has access only to the receiving desk and traffic sections. POSITIVE EXPERIENCES: Calling 911 has been quick and efficient. Like other reviewers have stated, I too have gotten a condescending operator on the line, but it is a high-stress job with measly pay, so I get it. Working with the public, you do get your fair share of a-holes just like at any job. My outcomes have always been favorable whenever I needed help, from health emergencies to minor traffic accidents to non-emergent issues. I even got out of jury duty once due to my relationship with the department, LOL! Years ago, riding in a friend's truck from Lahaina to Kahului, we almost got into a head-on collision as some idiot was overtaking cars. After we swerved off the shoulder, luckily an officer was right behind us and pulled the yo-yo over. Most recently, I had someone clip my vehicle and drive off. I gave chase, an officer saw the other driver speeding, he gave chase but lost them, I provided the license plate number, he got their info, their insurance paid. Yes! NEGATIVE EXPERIENCES: Once, I was driving to Lahaina and traffic was just stopped in the Ukumehame area. It wasn't the usual gridlock but one car that was stopped at the head of the line backing up traffic. I had no idea what was going on so I blew my horn as we were just sitting there. In any other city it would be accepted but not to this one dick-of-an-officer who came up to my car and gave me crap about it. Back around 1996, even after providing the license plate number to the attending officer of a hit-and-run driver, I got no info back on the other driver and got stuck with the repair bill. OVERALL: Thanks for keeping Maui safe!

First of all this place is big, bigger than Kahului's one for sure, we wanted to throw our…read moredaughter's first birthday party here but sadly they were close for renovations. Second they finally have AC? It was still a bit hot tho. Lastly the bathroom, I mean for real! The bathroom is actually clean.

WCC is aka the Velma McWayne Santos community center, was once the shining jewel of Maui's public…read morevenues, but has since been trumped by newer, climate-controlled buildings in other areas. The building is made with hollow tile which is a natural insulator, resulting in a cool interior despite the hot conditions outside, and ceiling fans aid in the cooling process. The open beam ceilings provide for an airy feeling. The space can be divided into 3 separate rooms or 1 big one which holds about 400-450 people max. There are lots of big windows that allow natural light to pour in. The fixed stage is equipped with a garage door backdrop that leads to the back of the facility and allows for easy set up for bands & entertainment. The only downfall is the tiny parking lot. There's an adjacent parking lot next door for park users but more than likely a sporting event will be happening so parking is normally super tight.

I was called up for Jury duty and thoroughly enjoyed the process, even though I didn't get picked…read moreto serve on the jury itself. Pity as I would have liked to be part of the process. It is an entertaining and informative 3/4 day to pick the jury from the selected attendees, with plenty of breaks for refreshments, toilet breaks and meter feeding. (If you park at Safeway you can catch a free shuttle Bee bus to the court, much easier than trying to find parking - the bus stop is right outside the courthouse). Attendees gas mileage is paid by cheque afterwards as long as you fill in the relevant form. I'm hoping that I am picked at a later date, so I can fill my civic duty and because I find it such a fascinating process.

My review of the judiciary system is in two parts, one for jury duty and the other for small claims…read morecourt, both of which I'm familiar with. JURY DUTY: I must be one of the crazy few who actually likes jury duty, LOL. While the government reimburses you peanuts, I still get paid through my job so what do I care? I find the whole process interesting and want to serve my community somehow. During the selection process, it's entertaining to hear others' excuses as to why they should be dismissed. On Maui, I've never had the opportunity to serve and have only appeared twice so far, only to be dismissed or the trial canceled. I did however have the opportunity to be an alternate for federal jury on Oahu which lasted five days. The only bummer was that I missed the deliberations due to being an alternate. SMALL CLAIMS: I've had to use small claims court twice so far due to others' negligence. Both were minor car accidents, one driver that had no auto insurance (judgement in my favor), the other refusing to call their auto insurance back (no court appearance as they cooperated with their insurance company upon being served papers). The process is all self-serve. Head to the Service Center office located in room # 141A (after going through security, turn right and it's the office near the front/center of the building). Here, they have an overwhelming shelf full of forms for whatever services they provide, a pay-for copying machine, but not a single pen. Office staff are available for questions. When your papers are in order, the Clerk's Office (behind security) handles the official filing and payments. Most recently, I've dealt with two ladies there, one nice but a smart ass, the other nice and genuine. For the serving of small claims papers, you can either have someone not involved in the case deliver it to the party or they provide a long list of civil service processors which is the route I went. I had no idea who to call but a familiar "Maui name" caught my eye and I went with that person. Ballpark amounts for delivery are $40 plus mileage, paid directly to the server. WAGE GARNISHMENT: This was unbelievably easy to do too. My first small claims case stopped making payments to me so I was forced to engage war! You'd better believe that I was paid in full after papers were served. Forms are available from the Service Center office. TIP: The parking meters are old-school and take coins only. OVERALL: Power to the people!

They NEVER answer the phone on a SCHEDULED interview. That's completely unacceptable. Usually very…read morehelpful. But wtf ‍ maybe they getting old. I know they intentionally halt people if they don't like them. That's very unprofessional. I've been on hold for over 30 minutes on a SCHEDULED PHONE INTERVIEW. Whoever handles that needs to resign ... how are you getting paid but not doing your job... or doing it intentionally super slow when it's actually very very easy...

I visited with my 71 year old neighbour with Parkinsons to get Part B of his social security up and…read morerunning and I hadn't expected everything to be so easy! Johanna helped us get Part B, plus she managed to get some recent hospital bills taken care of, and she made some great suggestions such as applying for SNAP online. All in 20 minutes and one form! With west Maui being in such a state and having to deal with Red Cross and FEMA bureaucracy which is draining it was a relief for something to be easy for once! And to know that my friend would now have health cover even if he didn't have a home (working on that one with Red Cross!). The Lahaina disaster is HUGE and life is a struggle for a lot of displaced people now. Johanna (I hope I'm spelling your name correctly) was an angel for my 71 year old friend who is mentally and physically exhausted and fragile. 5* all the way for this office and Johanna :)

The Lahaina DMV is terrible, really awful, so I wasn't expecting much when I visited this DMV in…read moreKahului (opposite the BMW dealership) when registering a car I purchased. I was helped at the first desk and given a number, but I missed my number as I was waiting for the folks selling me the car to fill in their part of the form, so my number was recycled and I was called up within 2 numbers again. My application was handled graciously by a really nice lady who kept me informed of what she was doing and was quick and efficient. I was in and out in 10 minutes registering a vehicle which is unheard of in Lahaina which takes about 2 weeks, 4 visits and a lot of confusion and abuse from the staff!! This will be my go to DMV when required in person. Everyone was helpful, friendly and the place was clean and efficient. I was pleasantly surprised.

Awesome experience every time we go there! Pleasant, a calming atmosphere even when dealing with…read moremany individuals needs.