We booked our two French Polynesia trips with Claudia and her team. We were a large family group…read morewhich included young and old. Claudia and her team made our vacation so relaxing and stress free by organizing & booking everything. Her team was always reachable and responsive. She definitely has a great knowledge of French Polynesia, and we appreciate everything she did to make our family vacation a trip of a lifetime.

Another excellent trip designed by Claudia and Cathi at Pacific for Less! My husband and I spent 6…read morenights at the Brando and 4 nights at the St Regis in November. The PFL team worked their magic and the cost was less than I could have designed myself! Thanks again team. We have never met, yet you are beginning to feel like friends!

Last full day in Maui, we ended it with a huge bang (aka- road to Hana tour!) with Giuliano as our…read moreguide... Pros- we saw soooooo many turtles (close to 50!), some super cute pigs (they were almost like dogs, fell over to let you pet them!), and even a dog and goat walking down the main road on the way back from Hana! That was surreal... There were also other great stops along the way (lunch, ice cream, chocolate, banana bread, beaches, etc.) my son, aunt, and I all had a blast! My aunt even invited Giuliano to CA to visit her, she loved him (thought he was very friendly and helpful!) Cons- it's pricey, but you do get a private experience, so while it cost a lot, I felt it was worth every penny... it was an amazing day!!!

My review took way too long to write but I couldn't pass up the change to say that this was the…read morebest tour I've ever had! I've done a "Road to Hana" tour before but this one was the best. I brought my parents on their first trip (a dream trip for them) to Maui and I knew a private tour would be perfect for them. From the initial inquiry to the guide himself, everything was seamless. Our guide was amazing and we saw and did everything we planned to do. Can't thank you guys enough for a beautiful and memorable experience. It's been a minute and I wish I could remember everyone's names but everyone I encountered was fantastic so thank you!!

Sherene been our travel agent for years! Even though we moved off island we still use her for our…read moretrips. Years of experience and making you feel like a VIP customer! She finds you all the deals and options. We had to do a last minute booking due to funeral and death in family. I tried to find deals and create itinerary myself online and still she could come up with a better cheaper alternative with the same service for my family! I highly recommend her!

They may not be the biggest, but they are the best! My family have required their services for many…read moreyears and never been disappointed. The personal touch they add always make you feel you're a VIP client each time. I would recommend, for your next travel plans, you make them first on your list of travel planners!

If you are considering renting through Tropical Villa Vacations look no further!!! They are top…read morenotch!! They truly are Maui's best kept secret. They make you feel so welcome, they are easy to get ahold of, they even show you a rundown of the house the day you check in. If you need anything, even just recommendations on restaurants or things to do they are a phone call away. They have the best cleaning crew, unlike some rental companies who have one person clean the house they have a crew of 4-6 I think it was clean the house top to bottom. It was spotless and beyond stunning. They made our Maui vacation so memorable that we can't wait to come back and rent through them again soon!! Mahalo for the memories and making us feel so special during our stay!!

I loved working with Tropical Villa Vacations on our vacation rental in Maui! Yvonne Nitta and the…read moreteam at TVV were all so attentive and made sure that our family was well taken care of! I look forward to our next trip and working with them again.

I had no idea that the travel agency business was still alive! While you could plan your own…read morevacation, why not leave it up to professionals that have the contacts, connections and knowledge? PLANNING: Our professional was Kathy. My spouse contacted her stating we wanted to see South America, mainly Machu Picchu. Kathy put together a wonderful two week itinerary to Brazil, Argentina and Peru, taking care of the airline bookings, hotels, private tours, airport transfers, and attraction tickets. After reading through what she put together, we were able to make any changes we wanted, no problem. Brazil was the only country that required a visa which Kathy helped us obtain. The questionnaire was a bit quirky, but Kathy helped us tremendously via email communication and scanned documents. So simple! She zipped our passports over to the visa office in San Francisco and got them to us back lickety split. Once we approved everything, Kathy sent us a detailed, professional e-itinerary which was also visible on an app called My TripRoute. Dates, times and durations were all listed. Condor Travel was the agency hired by Captivating Journeys for our airport transfers and private tours in all three countries we visited. OUR JOURNEY: While on our journey Kathy emailed us often, checking to make sure everything was going well, which they were. We also received automated emails for flight reminders and even the numerous gate changes we encountered. Unbelievable! In Rio de Janeiro, we visited most of the highlights including Christ The Redeemer and Sugarloaf. We were booked at the Miramar Windsor on Copacabana Beach which turned out to be a surprisingly nice place and centrally located. In Buenos Aires we visited the Recoleta cemetery where María Eva Duarte de Perón is interred in her family's mausoleum, Casa Rosada, took in a tango dinner show and even an empanada making class. We declined staying at the Sofitel Buenos Aires and instead upgraded to the Four Seasons which was simply incredible. Once landing in Lima, Peru we immediately flew to Cusco and stayed at the Inkaterra La Casona, an all-suite boutique hotel located 11,000 feet up in the Andes. We toured the Sacred Valley, several Inca ruins, salt pools and archeological sites before checking in to a suite at the Inkaterra Hacienda Urubamba, another incredible property. We upgraded from the basic Peru Rail to the Belmont Hiram Bingham train for our journey to Machu Picchu where we checked in to the Inkaterra Machu Picchu Pueblo Hotel and into yet another suite. We visited the gem of Machu Picchu and hiked up Machu Picchu Mountain to its 10,043 foot peek. After flying back to Lima, we checked in to the JW Marriott (instead of the Casa Andina). Our last tour was a wonderful gastronomic tour of Lima via the Lima Gourmet Company, where we drank locally-grown coffee and fruit smoothis, sampled unique and GMO-free fruits, made our own pisco sour drinks and ceviche, ending with a delicious Peruvian lunch. We had ZERO problems on our memorable journey. Once home, we received a nice postcard from Kathy with a note and a picture of us that we emailed to her while away. What a nice touch! OVERALL: Thorough communication, unparalleled service from Kathy, delightful itinerary. Absolutely, positively, unequivocally RECOMMENDED!

OMG!!! These guys are FANTASTIC! After being strung along for THREE WEEKS by Coconuts travel I was…read moreat wits end. What a contrast! While coconuts never once returned any of my dozens of calls begging for them to let me know what was up with my itinerary, Nancy at Travel Network came through in less than an hour!!!!! And their new name just makes me smile every time they answer the phone (Captivating Journeys- isn't that the sexiest name for a travel agency? ;-))

Where do I even begin, Kim was an absolute pleasure to work with. She was informative,…read moreprofessional, knowledgeable and went above and beyond in helping me and my wife navigate around the strict rules of Maui. Without Kim our trip would have truly been a disaster. She helped schedule our hotel room, rental car, hire a photographer, set us up with a florist and recommended amazing restaurants! Thank you so much for making us a priority and helping us celebrate our first baby moon as a married couple. You truly left an incredible impression on the both of us, we wish you many blessings and a healthy future Kim Jenkins!

Amazing beach vacation made easy with Kim!!! I can't imagine what trying to plan a destination…read morewedding and accommodations for 20 people would have been like without Kim's help and expertise!!! I highly recommend giving her a call! We had a beautiful condo with gorgeous views and the beach just steps away! I was a frazzled bride and she made sure my parents and grandparents where taken care of! Totally took all the work out of it for me! She is friendly and patient and knows the perfect locations for your island getaway!

They help me purchase a Japan Rail Pass in QuickTime which I used on my vacation quite effectively…read moreif you're going to Japan the rail plus is an excellent way to get around between cities we went for the green pass which gives you a reserved seat I don't think that's essential but the people at Palm travel got us the pass and QuickTime

I normally do get my tickets via online but when things maybe a little bit more complex I thought…read moreof possible getting some expert help. I called Palms Travel explaining what I have seen so far online but wanted to do more. As is the person on the other end of the line told me of what her price would be and I gave her a price that was $100 less on air fare but this will involve more than just a flight - this will include flights, hotels, cars and different cities combined. With this said I was asked to visit palm Travel and see what we can do about possible saving overall. I did just that - I showed up and when it was my turn to get help the person whom I spoke to seem to have a bad attitude towards people that are computer savvy. She immediately says that by her helping me I would only turn around and buy my tickets online. Very little was said between us - simply put I did not appreciate the invite only to be pushed away. In light of this I will never give my business to people like this who had a good chance of getting mine.

Stopped by kiosk location at Whalers Village to book a whale and helicopter trip. I was looking…read moreat the information at the kiosk while employee was helping another customer. I'm was immediately startled by the employee screaming and berating me saying that I could not look at the pamphlets and that they are for customers only! I was totally shocked as I went to this kiosk to book some excursions. This behavior was shocking and disgusting. Hopefully employee deals with their anger management issues. Someone with that demeanor should not be working in a customer service setting.

They send you a link for payment and then when you want to book other excursions they tell you that…read moreyou have to call and give them your card information to book it but that's not the case- they send you a payment link email but charge your card automatically.. Mind you i specifically asked if it would automatically charge or if we would have to call! Then Jada was so rude about it (see attachments below). The manager calls and said if they can't get released be prepared to go to the luau. Be cognizant of this.

I am not one to write a lot of reviews but the great experience I had working with Jayne Craine at…read morethe Concierge Connection is certainly worth mentioning to others. Jayne accommodated multiple scheduling requests, and even paid attention to details such as not scheduling a scuba excursion if I was going to be in higher altitudes the following day. She was a pleasure to work with, very knowledgeable about the area, and would certainly want to work with her again.

From our first phone call, Mona was absolutely wonderful! It was like having a good friend call…read moreand welcome you to her home! Mona made the perfect reservations at a romantic restaurant for my husband and I as well as suggested activities for us as a family.